Wiki source code of Admin_Directions-GS3350

Version 19.2 by Christine Sklareski on 2025/05/22 10:24

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19.2	6	This page provides basic instructions for using the Grandstream 3350 phones. A new feature on admin/office phones is the camera feature to make video calls with an adjustment for camera angle and blocking.
1.1	7
19.2	8
3.4	9	Hardware:
1.1	10
3.2	11
3.11	12	* [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing\|\|rel="noopener noreferrer" target="_blank"]]
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	17	(% class="col-xs-12 col-sm-4" %)
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	19	{{box title="Contents"}}
	20	{{toc/}}
	21	{{/box}}
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	24
	25	----
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	27	(% class="row" %)
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8.2	31	= Place Calls =
2.4	32
18.5	33	To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will engage automatically.
2.4	34
17.14	35	== Multiple ways to Initiate a call: ==
11.3	36
	37	1. Pick up the handset
	38	1. Press the Speaker button on the phone
	39	1. Press the Speaker button on the touchscreen
18.3	40	1. Press a name in the Speed dial menu on the touchscreen
	41	1. Press a name on a button box
11.3	42
18.1	43	== Place Calls ==
4.3	44
	45	* Place a ringing call to an internal extension:
13.2	46	** Initiate a call
	47	** Use the keypad to enter the extension
18.9	48	** Press Audio call or Video call. Please note: Video calls will only work on admin phone models. Classroom phone models do not have a camera.
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	50	(% style="display:none" %)
	51
13.2	52	* To place a call to an outside phone number:
	53	** Initiate a call
18.2	54	** Dial 9 (to access the outside line)
	55	** Dial the external phone number
18.9	56	** Press Audio call.
4.3	57
8.2	58	== Place Emergency Calls ==
4.3	59
9.2	60	* To place an emergency 911 call:
18.6	61	** Initiate a call.
18.7	62	** Dial 911 or 9911.
18.8	63	** Press Audio call.
18.9	64
9.3	65	* To place an internal emergency call to alert the office of an issue:
18.6	66	** Initiate a call.
18.7	67	** Dial your building's internal emergency extension.
18.8	68	** Press Audio call.
4.3	69
15.2	70	(% class="wikigeneratedid" id="HPlaceConferenceCalls" %)
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15.2	74
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	76	(% class="col-xs-12 col-sm-4" %)
	77	(((
	78	[[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png\|\|alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
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	82	----
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	84	(% class="row" %)
	85	(((
	86	(% class="col-xs-12 col-sm-8" %)
	87	(((
8.2	88	== Place Conference Calls ==
4.3	89
	90	* (((
17.5	91	To initiate a conference call from the dial screen:
13.7	92	GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.
	93
	94	* Bring up the dial screen
15.2	95	* Enter the first extension number then press on it on the left panel of the screen
13.7	96	* The extension will be added to the dialing field and users can dial another number
	97	* When all extensions have been entered, press "Audio Call" or "Video Call"
	98
15.2	99	To initiate a conference call while on a phone call:
	100
17.6	101	* When the phone is on the call screen, tap on the "Conference" button
15.2	102	* Enter the third-party number or choose an available number on the left menu from the call history or contacts.
17.5	103	* After the call is established, the conference screen is brought up.
	104	* Tap the "Invite" button to add more members to the conference.
	105
	106	To initiate a conference call from the conference soft key:
	107
17.6	108	* Bring up the dial screen Enter the first extension number then press on it on the left panel of the screen The extension will be added to the dialing field and users can dial another number When all extensions have been entered, press "Audio Call" or "Video Call"
17.7	109
	110	Conference Call Management:
	111
	112	* Individual management:
	113	** Remove a user from call: Tap an extension in the connected extension list and click the red X labeled "Hang up" to remove it.
	114	** Mute: Tap the extension and then click the Mute button.
	115	** Video on: Tap the extension and tap the Video on button.
	116	* End a conference call:
17.8	117	** Tap the red handset button to end the call for everyone.
	118	** Individuals who disconnect from the call will exit but all other parties will remain.
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15.2	121	)))
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13.7	123
2.4	124	)))
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2.4	128	(% class="col-xs-12 col-sm-4" %)
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15.4	130	[[Figure 2. Add extensions to a conference call.>>image:GS-conference-addUsers.png\|\|alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
	131
15.5	132
17.5	133	[[Figure 3.Use the Invite button to invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png\|\|alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
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15.4	137
2.4	138	----
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	140	(% class="row" %)
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2.1	144	= Answering Calls =
1.1	145
17.2	146	Caller ID will show who is calling.
1.1	147
17.4	148	* To answer a single incoming call:
17.2	149	** Tap the "Answer" softkey to answer the call via speaker or pick up the handset to answer the call.
17.4	150	** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to the handset.
	151
17.9	152	* To answer an incoming call during an active call:
	153	** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the call by audio, video or the new call can be declined. If answered, the first call will be put on hold.
17.3	154	**
17.9	155	* To pick up a call ringing at another phone in your group
	156	**
	157	* To send a ringing call to voicemail instead of answering
17.10	158	**
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17.9	165	[[Figure 4 Tap answer to answer an incoming call.>>image:GS-AnswerAudioCall.png\|\|alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
17.3	166
17.9	167	[[Figure 5. Tap to answer a second incoming call.>>image:GS-SecondCall.png\|\|alt="Tap to answer a second call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
1.1	168	)))
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2.5	171	----
1.1	172
2.5	173	(% class="row" %)
	174	(((
	175	(% class="col-xs-12 col-sm-8" %)
	176	(((
3.10	177	= Directory, Speed Dials, Favorites, and Button Boxes =
2.5	178
	179
17.10	180	* Directory:
	181	** Tap the User icon on the right side of the home screen
	182	** In the left menu, tap LDAP
17.11	183	** Tap the search bar at the top of the screen and use the on-screen keyboard to search for a user.
17.12	184	** Tap the green phone icon to place a call.
17.13	185	* Set speed dials:
	186	**
	187	* Favorites:
	188	** To add extensions to favorites:
	189	*** Tap the User icon on the right side of the home screen
	190	*** In the left menu, tap Favorites
	191	***
3.10	192	* Button boxes
2.5	193	)))
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	198	(((
	199	[[Figure 2. >>image:U_P_Screen.png\|\|alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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1.1	204	----
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2.1	210	= Call Handling =
	211
	212
2.5	213	* To transfer a call
	214	** Blind transfer
	215	** Announced transfer
	216	* To transfer a call to voicemail
2.6	217	** (((
	218	Press Transfer and then press * and then enter the extension to go to directly to VM
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2.6	220	)))
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	222
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	225	(((
	226	[[Figure 2. >>image:U_P_Screen.png\|\|alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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2.8	231	----
2.1	232
2.8	233	(% class="row" %)
	234	(((
	235	(% class="col-xs-12 col-sm-8" %)
	236	(((
3.11	237	= Pick up groups / Hunt groups / Monitored Extensions =
	238
	239
	240	* Pick up groups
	241	* Hunt groups
	242	* Monitored extensions
	243	)))
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	245
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	247	(% class="col-xs-12 col-sm-4" %)
	248	(((
	249	[[Figure 2. >>image:U_P_Screen.png\|\|alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
	250	)))
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	253	----
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	255	(% class="row" %)
	256	(((
	257	(% class="col-xs-12 col-sm-8" %)
	258	(((
2.8	259	= Call History =
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2.9	262	* Find your call history
	263	* Manage call history
	264	* Place calls from call history
2.8	265	)))
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	269	(% class="col-xs-12 col-sm-4" %)
	270	(((
	271	[[Figure 2. >>image:U_P_Screen.png\|\|alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
	272	)))
	273	)))
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2.1	275	----
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	277	(% class="row" %)
	278	(((
	279	(% class="col-xs-12 col-sm-8" %)
	280	(((
2.11	281	= Availability States =
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3.9	284	* Change availability state when OOO or In Meeting
2.11	285	)))
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	289	(% class="col-xs-12 col-sm-4" %)
	290	(((
	291	[[Figure 2. >>image:U_P_Screen.png\|\|alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
	292	)))
	293	)))
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	295	----
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	297	(% class="row" %)
	298	(((
	299	(% class="col-xs-12 col-sm-8" %)
	300	(((
13.5	301	= Checking Voicemail =
2.1	302
	303
2.5	304	* To access your voicemail box
	305	* To access your voicemail from another extension within the district
	306	* To access your voicemail from off site
2.9	307	* Voicemail indicator
3.12	308	* Voicemail to email
2.1	309	)))
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	311
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	313	(% class="col-xs-12 col-sm-4" %)
	314	(((
	315	[[Figure 2. >>image:U_P_Screen.png\|\|alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
	316	)))
	317	)))
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	320	----
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	322	(% class="row" %)
	323	(((
	324	(% class="col-xs-12 col-sm-8" %)
	325	(((
2.5	326	= Phone Settings =
1.1	327
	328
2.6	329	* Disable tap sounds
	330	* Adjust volume:
	331	** Ringer volume
	332	** Call volume
	333	** Mute calls
1.1	334	)))
	335
	336
	337
	338	(% class="col-xs-12 col-sm-4" %)
	339	(((
	340	[[Figure 2. >>image:U_P_Screen.png\|\|alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
	341	)))
	342	)))
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2.1	346	----
1.1	347
2.1	348	(% class="row" %)
	349	(((
	350	(% class="col-xs-12 col-sm-8" %)
	351	(((
13.6	352	= Answering Doorbells =
1.1	353
	354
2.1	355	Content 3
	356	)))
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2.1	358
	359
	360	(% class="col-xs-12 col-sm-4" %)
	361	(((
	362	[[Figure 2. >>image:U_P_Screen.png\|\|alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
	363	)))
	364	)))
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	367	----
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	369	(% class="row" %)
	370	(((
	371	(% class="col-xs-12 col-sm-8" %)
	372	(((
3.9	373	= All Call and Paging/Intercom =
2.1	374
	375
3.9	376	* Page within school
	377	* Page between buildings
2.1	378	)))
	379
	380
	381
	382	(% class="col-xs-12 col-sm-4" %)
	383	(((
	384	[[Figure 2. >>image:U_P_Screen.png\|\|alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
	385	)))
	386	)))
	387
1.1	388

Wiki source code of Admin_Directions-GS3350

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