Wiki source code of Admin_Directions-GS3350

Version 18.5 by Christine Sklareski on 2025/05/22 09:47

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2.4	5	(% class="wikigeneratedid" id="HPlacingCalls" %)
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1.1	7
3.4	8	Hardware:
1.1	9
3.2	10
3.11	11	* [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing\|\|rel="noopener noreferrer" target="_blank"]]
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	16	(% class="col-xs-12 col-sm-4" %)
	17	(((
	18	{{box title="Contents"}}
	19	{{toc/}}
	20	{{/box}}
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	23
	24	----
	25
	26	(% class="row" %)
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	28	(% class="col-xs-12 col-sm-8" %)
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8.2	30	= Place Calls =
2.4	31
18.5	32	To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will engage automatically.
2.4	33
17.14	34	== Multiple ways to Initiate a call: ==
11.3	35
	36	1. Pick up the handset
	37	1. Press the Speaker button on the phone
	38	1. Press the Speaker button on the touchscreen
18.3	39	1. Press a name in the Speed dial menu on the touchscreen
	40	1. Press a name on a button box
11.3	41
18.1	42	== Place Calls ==
4.3	43
	44	* Place a ringing call to an internal extension:
13.2	45	** Initiate a call
	46	** Use the keypad to enter the extension
	47	** Press Audio call or Video call.
18.4	48	*** Please note that if you don't press Audio or Video call, the call will automatically engage after a short delay.
13.2	49	*** Video calls will only work on admin phone models. Classroom phone models do not have a camera.
	50	** To disconnect the call, return the handset to the cradle.
	51	\\(% style="display:none" %)
	52	* To place a call to an outside phone number:
	53	** Initiate a call
18.2	54	** Dial 9 (to access the outside line)
	55	** Dial the external phone number
18.4	56	** Press Audio call. Please note that if you don't press Audio call, the call will automatically engage automatically after a short delay.
13.2	57	** To disconnect the call, return the handset to the cradle.
4.3	58
8.2	59	== Place Emergency Calls ==
4.3	60
9.2	61	* To place an emergency 911 call:
	62	** Pick up the handset or engage the speakerphone
	63	** Dial 911 or 9911 on the keypad.
18.4	64	** Press Audio call. Please note that if you don't press Audio or Video call, the call will automatically engage after a short delay.
9.2	65	** To disconnect the call, return the handset to the cradle or press the Speaker button.
7.1	66
9.3	67	* To place an internal emergency call to alert the office of an issue:
9.2	68	** Pick up the handset or engage the speakerphone
	69	** Dial your building's internal emergency extension on the keypad.
18.4	70	** Press Audio call. Please note that if you don't press Audio call, the call will automatically engage after a short delay.
9.2	71	** To disconnect the call, return the handset to the cradle or press the Speaker button.
4.3	72
15.2	73	(% class="wikigeneratedid" id="HPlaceConferenceCalls" %)
	74
	75	)))
13.4	76
15.2	77
	78
	79	(% class="col-xs-12 col-sm-4" %)
	80	(((
	81	[[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png\|\|alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
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	85	----
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	87	(% class="row" %)
	88	(((
	89	(% class="col-xs-12 col-sm-8" %)
	90	(((
8.2	91	== Place Conference Calls ==
4.3	92
	93	* (((
17.5	94	To initiate a conference call from the dial screen:
13.7	95	GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.
	96
	97	* Bring up the dial screen
15.2	98	* Enter the first extension number then press on it on the left panel of the screen
13.7	99	* The extension will be added to the dialing field and users can dial another number
	100	* When all extensions have been entered, press "Audio Call" or "Video Call"
	101
15.2	102	To initiate a conference call while on a phone call:
	103
17.6	104	* When the phone is on the call screen, tap on the "Conference" button
15.2	105	* Enter the third-party number or choose an available number on the left menu from the call history or contacts.
17.5	106	* After the call is established, the conference screen is brought up.
	107	* Tap the "Invite" button to add more members to the conference.
	108
	109	To initiate a conference call from the conference soft key:
	110
17.6	111	* Bring up the dial screen Enter the first extension number then press on it on the left panel of the screen The extension will be added to the dialing field and users can dial another number When all extensions have been entered, press "Audio Call" or "Video Call"
17.7	112
	113	Conference Call Management:
	114
	115	* Individual management:
	116	** Remove a user from call: Tap an extension in the connected extension list and click the red X labeled "Hang up" to remove it.
	117	** Mute: Tap the extension and then click the Mute button.
	118	** Video on: Tap the extension and tap the Video on button.
	119	* End a conference call:
17.8	120	** Tap the red handset button to end the call for everyone.
	121	** Individuals who disconnect from the call will exit but all other parties will remain.
17.7	122
	123
15.2	124	)))
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13.7	126
2.4	127	)))
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15.4	129
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2.4	131	(% class="col-xs-12 col-sm-4" %)
	132	(((
15.4	133	[[Figure 2. Add extensions to a conference call.>>image:GS-conference-addUsers.png\|\|alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
	134
15.5	135
17.5	136	[[Figure 3.Use the Invite button to invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png\|\|alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
2.4	137	)))
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15.4	140
2.4	141	----
	142
	143	(% class="row" %)
	144	(((
	145	(% class="col-xs-12 col-sm-8" %)
	146	(((
2.1	147	= Answering Calls =
1.1	148
17.2	149	Caller ID will show who is calling.
1.1	150
17.4	151	* To answer a single incoming call:
17.2	152	** Tap the "Answer" softkey to answer the call via speaker or pick up the handset to answer the call.
17.4	153	** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to the handset.
	154
17.9	155	* To answer an incoming call during an active call:
	156	** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the call by audio, video or the new call can be declined. If answered, the first call will be put on hold.
17.3	157	**
17.9	158	* To pick up a call ringing at another phone in your group
	159	**
	160	* To send a ringing call to voicemail instead of answering
17.10	161	**
1.1	162	)))
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	166	(% class="col-xs-12 col-sm-4" %)
	167	(((
17.9	168	[[Figure 4 Tap answer to answer an incoming call.>>image:GS-AnswerAudioCall.png\|\|alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
17.3	169
17.9	170	[[Figure 5. Tap to answer a second incoming call.>>image:GS-SecondCall.png\|\|alt="Tap to answer a second call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
1.1	171	)))
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2.5	174	----
1.1	175
2.5	176	(% class="row" %)
	177	(((
	178	(% class="col-xs-12 col-sm-8" %)
	179	(((
3.10	180	= Directory, Speed Dials, Favorites, and Button Boxes =
2.5	181
	182
17.10	183	* Directory:
	184	** Tap the User icon on the right side of the home screen
	185	** In the left menu, tap LDAP
17.11	186	** Tap the search bar at the top of the screen and use the on-screen keyboard to search for a user.
17.12	187	** Tap the green phone icon to place a call.
17.13	188	* Set speed dials:
	189	**
	190	* Favorites:
	191	** To add extensions to favorites:
	192	*** Tap the User icon on the right side of the home screen
	193	*** In the left menu, tap Favorites
	194	***
3.10	195	* Button boxes
2.5	196	)))
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	198
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	200	(% class="col-xs-12 col-sm-4" %)
	201	(((
	202	[[Figure 2. >>image:U_P_Screen.png\|\|alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
	203	)))
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1.1	207	----
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	209	(% class="row" %)
	210	(((
	211	(% class="col-xs-12 col-sm-8" %)
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2.1	213	= Call Handling =
	214
	215
2.5	216	* To transfer a call
	217	** Blind transfer
	218	** Announced transfer
	219	* To transfer a call to voicemail
2.6	220	** (((
	221	Press Transfer and then press * and then enter the extension to go to directly to VM
2.1	222	)))
2.6	223	)))
2.1	224
	225
	226
	227	(% class="col-xs-12 col-sm-4" %)
	228	(((
	229	[[Figure 2. >>image:U_P_Screen.png\|\|alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
	230	)))
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2.8	234	----
2.1	235
2.8	236	(% class="row" %)
	237	(((
	238	(% class="col-xs-12 col-sm-8" %)
	239	(((
3.11	240	= Pick up groups / Hunt groups / Monitored Extensions =
	241
	242
	243	* Pick up groups
	244	* Hunt groups
	245	* Monitored extensions
	246	)))
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	248
	249
	250	(% class="col-xs-12 col-sm-4" %)
	251	(((
	252	[[Figure 2. >>image:U_P_Screen.png\|\|alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
	253	)))
	254	)))
	255
	256	----
	257
	258	(% class="row" %)
	259	(((
	260	(% class="col-xs-12 col-sm-8" %)
	261	(((
2.8	262	= Call History =
	263
	264
2.9	265	* Find your call history
	266	* Manage call history
	267	* Place calls from call history
2.8	268	)))
	269
	270
	271
	272	(% class="col-xs-12 col-sm-4" %)
	273	(((
	274	[[Figure 2. >>image:U_P_Screen.png\|\|alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
	275	)))
	276	)))
	277
2.1	278	----
	279
	280	(% class="row" %)
	281	(((
	282	(% class="col-xs-12 col-sm-8" %)
	283	(((
2.11	284	= Availability States =
	285
	286
3.9	287	* Change availability state when OOO or In Meeting
2.11	288	)))
	289
	290
	291
	292	(% class="col-xs-12 col-sm-4" %)
	293	(((
	294	[[Figure 2. >>image:U_P_Screen.png\|\|alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
	295	)))
	296	)))
	297
	298	----
	299
	300	(% class="row" %)
	301	(((
	302	(% class="col-xs-12 col-sm-8" %)
	303	(((
13.5	304	= Checking Voicemail =
2.1	305
	306
2.5	307	* To access your voicemail box
	308	* To access your voicemail from another extension within the district
	309	* To access your voicemail from off site
2.9	310	* Voicemail indicator
3.12	311	* Voicemail to email
2.1	312	)))
	313
	314
	315
	316	(% class="col-xs-12 col-sm-4" %)
	317	(((
	318	[[Figure 2. >>image:U_P_Screen.png\|\|alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
	319	)))
	320	)))
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	322
	323	----
	324
	325	(% class="row" %)
	326	(((
	327	(% class="col-xs-12 col-sm-8" %)
	328	(((
2.5	329	= Phone Settings =
1.1	330
	331
2.6	332	* Disable tap sounds
	333	* Adjust volume:
	334	** Ringer volume
	335	** Call volume
	336	** Mute calls
1.1	337	)))
	338
	339
	340
	341	(% class="col-xs-12 col-sm-4" %)
	342	(((
	343	[[Figure 2. >>image:U_P_Screen.png\|\|alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
	344	)))
	345	)))
	346
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2.1	349	----
1.1	350
2.1	351	(% class="row" %)
	352	(((
	353	(% class="col-xs-12 col-sm-8" %)
	354	(((
13.6	355	= Answering Doorbells =
1.1	356
	357
2.1	358	Content 3
	359	)))
1.1	360
2.1	361
	362
	363	(% class="col-xs-12 col-sm-4" %)
	364	(((
	365	[[Figure 2. >>image:U_P_Screen.png\|\|alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
	366	)))
	367	)))
	368
	369
	370	----
	371
	372	(% class="row" %)
	373	(((
	374	(% class="col-xs-12 col-sm-8" %)
	375	(((
3.9	376	= All Call and Paging/Intercom =
2.1	377
	378
3.9	379	* Page within school
	380	* Page between buildings
2.1	381	)))
	382
	383
	384
	385	(% class="col-xs-12 col-sm-4" %)
	386	(((
	387	[[Figure 2. >>image:U_P_Screen.png\|\|alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
	388	)))
	389	)))
	390
1.1	391

Wiki source code of Admin_Directions-GS3350

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