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Wiki source code of Admin_Directions-GS3350

Version 18.3 by Christine Sklareski on 2025/05/22 09:46
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8 Hardware:
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11 * [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
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18 {{box title="**Contents**"}}
19 {{toc/}}
20 {{/box}}
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24 ----
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30 = **Place Calls** =
31
32 To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will initiate automatically.
33
34 == Multiple ways to Initiate a call: ==
35
36 1. Pick up the handset
37 1. Press the Speaker button on the phone
38 1. Press the Speaker button on the touchscreen
39 1. Press a name in the Speed dial menu on the touchscreen
40 1. Press a name on a button box
41
42 == Place Calls ==
43
44 * **Place a ringing call to an internal extension:**
45 ** Initiate a call
46 ** Use the keypad to enter the extension
47 ** Press Audio call or Video call.
48 *** Please note that if you don't press Audio or Video call, the call will engage after a short delay.
49 *** Video calls will only work on admin phone models. Classroom phone models do not have a camera.
50 ** To disconnect the call, return the handset to the cradle.
51 \\(% style="display:none" %)
52 * **To place a call to an outside phone number**:
53 ** Initiate a call
54 ** Dial 9 (to access the outside line)
55 ** Dial the external phone number
56 ** Press Audio call. Please note that if you don't press Audio call, the call will engage automatically after a short delay.
57 ** To disconnect the call, return the handset to the cradle.
58
59 == Place Emergency Calls ==
60
61 * **To place an emergency 911 call:**
62 ** Pick up the handset or engage the speakerphone
63 ** Dial 911 or 9911 on the keypad.
64 ** Press Audio call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
65 ** To disconnect the call, return the handset to the cradle or press the Speaker button.
66
67 * **To place an internal emergency call to alert the office of an issue:**
68 ** Pick up the handset or engage the speakerphone
69 ** Dial your building's internal emergency extension on the keypad.
70 ** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
71 ** To disconnect the call, return the handset to the cradle or press the Speaker button.
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80 (((
81 [[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
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85 ----
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90 (((
91 == Place Conference Calls ==
92
93 * (((
94 **To initiate a conference call from the dial screen:**
95 GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.
96
97 * Bring up the dial screen
98 * Enter the first extension number then press on it on the left panel of the screen
99 * The extension will be added to the dialing field and users can dial another number
100 * When all extensions have been entered, press "Audio Call" or "Video Call"
101
102 **To initiate a conference call while on a phone call:**
103
104 * When the phone is on the call screen, tap on the "Conference" button
105 * Enter the third-party number or choose an available number on the left menu from the call history or contacts.
106 * After the call is established, the conference screen is brought up.
107 * Tap the "Invite" button to add more members to the conference.
108
109 **To initiate a conference call from the conference soft key:**
110
111 * Bring up the dial screen Enter the first extension number then press on it on the left panel of the screen The extension will be added to the dialing field and users can dial another number When all extensions have been entered, press "Audio Call" or "Video Call"
112
113 **Conference Call Management:**
114
115 * Individual management:
116 ** Remove a user from call: Tap an extension in the connected extension list and click the red X labeled "Hang up" to remove it.
117 ** Mute: Tap the extension and then click the Mute button.
118 ** Video on: Tap the extension and tap the Video on button.
119 * End a conference call:
120 ** Tap the red handset button to end the call for everyone.
121 ** Individuals who disconnect from the call will exit but all other parties will remain.
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133 [[Figure 2. Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
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135
136 [[Figure 3.Use the Invite button to invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
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147 = Answering Calls =
148
149 Caller ID will show who is calling.
150
151 * **To answer a single incoming call**:
152 ** Tap the "Answer" softkey to answer the call via speaker or pick up the handset to answer the call.
153 ** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to the handset.
154
155 * **To answer an incoming call during an active call:**
156 ** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the call by audio, video or the new call can be declined. If answered, the first call will be put on hold.
157 **
158 * **To pick up a call ringing at another phone in your group**
159 **
160 * **To send a ringing call to voicemail instead of answering**
161 **
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168 [[Figure 4 Tap answer to answer an incoming call.>>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
169
170 [[Figure 5. Tap to answer a second incoming call.>>image:GS-SecondCall.png||alt="Tap to answer a second call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
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179 (((
180 = Directory, Speed Dials, Favorites, and Button Boxes =
181
182
183 * Directory:
184 ** Tap the User icon on the right side of the home screen
185 ** In the left menu, tap LDAP
186 ** Tap the search bar at the top of the screen and use the on-screen keyboard to search for a user.
187 ** Tap the green phone icon to place a call.
188 * Set speed dials:
189 **
190 * Favorites:
191 ** To add extensions to favorites:
192 *** Tap the User icon on the right side of the home screen
193 *** In the left menu, tap Favorites
194 ***
195 * Button boxes
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200 (% class="col-xs-12 col-sm-4" %)
201 (((
202 [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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213 = Call Handling =
214
215
216 * To transfer a call 
217 ** Blind transfer
218 ** Announced transfer
219 * To transfer a call to voicemail
220 ** (((
221 Press Transfer and then press * and then enter the extension to go to directly to VM
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228 (((
229 [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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240 = Pick up groups / Hunt groups / Monitored Extensions =
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242
243 * Pick up groups
244 * Hunt groups
245 * Monitored extensions
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252 [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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256 ----
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262 = Call History =
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264
265 * Find your call history
266 * Manage call history
267 * Place calls from call history
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274 [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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283 (((
284 = Availability States =
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286
287 * Change availability state when OOO or In Meeting
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294 [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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298 ----
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304 = Checking Voicemail =
305
306
307 * To access your voicemail box
308 * To access your voicemail from another extension within the district
309 * To access your voicemail from off site
310 * Voicemail indicator
311 * Voicemail to email
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316 (% class="col-xs-12 col-sm-4" %)
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318 [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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329 = Phone Settings =
330
331
332 * Disable tap sounds
333 * Adjust volume:
334 ** Ringer volume
335 ** Call volume
336 ** Mute calls
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343 [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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355 = Answering Doorbells =
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358 Content 3
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365 [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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376 = All Call and Paging/Intercom =
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378
379 * Page within school
380 * Page between buildings
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387 [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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