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Wiki source code of Admin_Directions-GS3350

Version 17.9 by Christine Sklareski on 2025/05/21 14:26
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8 Hardware:
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11 * [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
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18 {{box title="**Contents**"}}
19 {{toc/}}
20 {{/box}}
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24 ----
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30 = **Place Calls** =
31
32 To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will initiate automatically.
33
34 == Initiate a call: ==
35
36 1. Pick up the handset
37 1. Press the Speaker button on the phone
38 1. Press the Speaker button on the touchscreen
39 1. Press a name in the Speed dial menu on the touchscreen (speakerphone will engage if not using handset)
40 1. Press a name on a button box (speakerphone will engage if not using handset)
41
42 == Place Ringing Calls ==
43
44 * **Place a ringing call to an internal extension:**
45 ** Initiate a call
46 ** Use the keypad to enter the extension
47 ** Press Audio call or Video call.
48 *** Please note that if you don't press Audio or Video call, the call will engage after a short delay.
49 *** Video calls will only work on admin phone models. Classroom phone models do not have a camera.
50 ** To disconnect the call, return the handset to the cradle.
51 \\(% style="display:none" %)
52 * **To place a call to an outside phone number**:
53 ** Initiate a call
54 ** Use the keypad to press 9 (to access the outside line)
55 ** Use the keypad to enter the external phone number
56 ** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
57 ** To disconnect the call, return the handset to the cradle.
58
59 == Place Emergency Calls ==
60
61 * **To place an emergency 911 call:**
62 ** Pick up the handset or engage the speakerphone
63 ** Dial 911 or 9911 on the keypad.
64 ** Press Audio call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
65 ** To disconnect the call, return the handset to the cradle or press the Speaker button.
66
67 * **To place an internal emergency call to alert the office of an issue:**
68 ** Pick up the handset or engage the speakerphone
69 ** Dial your building's internal emergency extension on the keypad.
70 ** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
71 ** To disconnect the call, return the handset to the cradle or press the Speaker button.
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73 (% class="wikigeneratedid" id="HPlaceConferenceCalls" %)
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80 (((
81 [[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
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85 ----
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90 (((
91 == Place Conference Calls ==
92
93 * (((
94 **To initiate a conference call from the dial screen:**
95 GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.
96
97 * Bring up the dial screen
98 * Enter the first extension number then press on it on the left panel of the screen
99 * The extension will be added to the dialing field and users can dial another number
100 * When all extensions have been entered, press "Audio Call" or "Video Call"
101
102 **To initiate a conference call while on a phone call:**
103
104 * When the phone is on the call screen, tap on the "Conference" button
105 * Enter the third-party number or choose an available number on the left menu from the call history or contacts.
106 * After the call is established, the conference screen is brought up.
107 * Tap the "Invite" button to add more members to the conference.
108
109 **To initiate a conference call from the conference soft key:**
110
111 * Bring up the dial screen Enter the first extension number then press on it on the left panel of the screen The extension will be added to the dialing field and users can dial another number When all extensions have been entered, press "Audio Call" or "Video Call"
112
113
114 **Conference Call Management:**
115
116 * Individual management:
117 ** Remove a user from call: Tap an extension in the connected extension list and click the red X labeled "Hang up" to remove it.
118 ** Mute: Tap the extension and then click the Mute button.
119 ** Video on: Tap the extension and tap the Video on button.
120 * End a conference call:
121 ** Tap the red handset button to end the call for everyone.
122 ** Individuals who disconnect from the call will exit but all other parties will remain.
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134 [[Figure 2. Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
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136
137 [[Figure 3.Use the Invite button to invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
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142 ----
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148 = Answering Calls =
149
150 Caller ID will show who is calling.
151
152 * **To answer a single incoming call**:
153 ** Tap the "Answer" softkey to answer the call via speaker or pick up the handset to answer the call.
154 ** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to the handset.
155
156 * **To answer an incoming call during an active call:**
157 ** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the call by audio, video or the new call can be declined. If answered, the first call will be put on hold.
158 **
159 * **To pick up a call ringing at another phone in your group**
160 **
161 * **To send a ringing call to voicemail instead of answering**
162 ** **​​​​​​​**
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167 (% class="col-xs-12 col-sm-4" %)
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169 [[Figure 4 Tap answer to answer an incoming call.>>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
170
171 [[Figure 5. Tap to answer a second incoming call.>>image:GS-SecondCall.png||alt="Tap to answer a second call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
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175 ----
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177 (% class="row" %)
178 (((
179 (% class="col-xs-12 col-sm-8" %)
180 (((
181 = Directory, Speed Dials, Favorites, and Button Boxes =
182
183
184 * Directory
185 * Speed Dials
186 * Favorites
187 * Button boxes
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192 (% class="col-xs-12 col-sm-4" %)
193 (((
194 [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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199 ----
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203 (% class="col-xs-12 col-sm-8" %)
204 (((
205 = Call Handling =
206
207
208 * To transfer a call 
209 ** Blind transfer
210 ** Announced transfer
211 * To transfer a call to voicemail
212 ** (((
213 Press Transfer and then press * and then enter the extension to go to directly to VM
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219 (% class="col-xs-12 col-sm-4" %)
220 (((
221 [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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226 ----
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228 (% class="row" %)
229 (((
230 (% class="col-xs-12 col-sm-8" %)
231 (((
232 = Pick up groups / Hunt groups / Monitored Extensions =
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234
235 * Pick up groups
236 * Hunt groups
237 * Monitored extensions
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242 (% class="col-xs-12 col-sm-4" %)
243 (((
244 [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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248 ----
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250 (% class="row" %)
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252 (% class="col-xs-12 col-sm-8" %)
253 (((
254 = Call History =
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256
257 * Find your call history
258 * Manage call history
259 * Place calls from call history
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264 (% class="col-xs-12 col-sm-4" %)
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266 [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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270 ----
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276 = Availability States =
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278
279 * Change availability state when OOO or In Meeting
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284 (% class="col-xs-12 col-sm-4" %)
285 (((
286 [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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290 ----
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292 (% class="row" %)
293 (((
294 (% class="col-xs-12 col-sm-8" %)
295 (((
296 = Checking Voicemail =
297
298
299 * To access your voicemail box
300 * To access your voicemail from another extension within the district
301 * To access your voicemail from off site
302 * Voicemail indicator
303 * Voicemail to email
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308 (% class="col-xs-12 col-sm-4" %)
309 (((
310 [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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317 (% class="row" %)
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319 (% class="col-xs-12 col-sm-8" %)
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321 = Phone Settings =
322
323
324 * Disable tap sounds
325 * Adjust volume:
326 ** Ringer volume
327 ** Call volume
328 ** Mute calls
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333 (% class="col-xs-12 col-sm-4" %)
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335 [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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345 (% class="col-xs-12 col-sm-8" %)
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347 = Answering Doorbells =
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350 Content 3
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355 (% class="col-xs-12 col-sm-4" %)
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357 [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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366 (% class="col-xs-12 col-sm-8" %)
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368 = All Call and Paging/Intercom =
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370
371 * Page within school
372 * Page between buildings
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377 (% class="col-xs-12 col-sm-4" %)
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379 [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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