Wiki source code of Admin_Directions-GS3350

Version 17.7 by Christine Sklareski on 2025/05/21 14:14

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2.4	5	(% class="wikigeneratedid" id="HPlacingCalls" %)
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1.1	7
3.4	8	Hardware:
1.1	9
3.2	10
3.11	11	* [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing\|\|rel="noopener noreferrer" target="_blank"]]
1.1	12	)))
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	16	(% class="col-xs-12 col-sm-4" %)
	17	(((
	18	{{box title="Contents"}}
	19	{{toc/}}
	20	{{/box}}
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	22	)))
	23
	24	----
	25
	26	(% class="row" %)
	27	(((
	28	(% class="col-xs-12 col-sm-8" %)
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8.2	30	= Place Calls =
2.4	31
17.4	32	To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will initiate automatically.
2.4	33
12.1	34	== Initiate a call: ==
11.3	35
	36	1. Pick up the handset
	37	1. Press the Speaker button on the phone
	38	1. Press the Speaker button on the touchscreen
12.2	39	1. Press a name in the Speed dial menu on the touchscreen (speakerphone will engage if not using handset)
	40	1. Press a name on a button box (speakerphone will engage if not using handset)
11.3	41
8.2	42	== Place Ringing Calls ==
4.3	43
	44	* Place a ringing call to an internal extension:
13.2	45	** Initiate a call
	46	** Use the keypad to enter the extension
	47	** Press Audio call or Video call.
	48	*** Please note that if you don't press Audio or Video call, the call will engage after a short delay.
	49	*** Video calls will only work on admin phone models. Classroom phone models do not have a camera.
	50	** To disconnect the call, return the handset to the cradle.
	51	\\(% style="display:none" %)
	52	* To place a call to an outside phone number:
	53	** Initiate a call
	54	** Use the keypad to press 9 (to access the outside line)
	55	** Use the keypad to enter the external phone number
	56	** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
	57	** To disconnect the call, return the handset to the cradle.
4.3	58
8.2	59	== Place Emergency Calls ==
4.3	60
9.2	61	* To place an emergency 911 call:
	62	** Pick up the handset or engage the speakerphone
	63	** Dial 911 or 9911 on the keypad.
9.4	64	** Press Audio call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
9.2	65	** To disconnect the call, return the handset to the cradle or press the Speaker button.
7.1	66
9.3	67	* To place an internal emergency call to alert the office of an issue:
9.2	68	** Pick up the handset or engage the speakerphone
	69	** Dial your building's internal emergency extension on the keypad.
11.1	70	** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
9.2	71	** To disconnect the call, return the handset to the cradle or press the Speaker button.
4.3	72
15.2	73	(% class="wikigeneratedid" id="HPlaceConferenceCalls" %)
	74
	75	)))
13.4	76
15.2	77
	78
	79	(% class="col-xs-12 col-sm-4" %)
	80	(((
	81	[[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png\|\|alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
	82	)))
	83	)))
	84
	85	----
	86
	87	(% class="row" %)
	88	(((
	89	(% class="col-xs-12 col-sm-8" %)
	90	(((
8.2	91	== Place Conference Calls ==
4.3	92
	93	* (((
17.5	94	To initiate a conference call from the dial screen:
13.7	95	GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.
	96
	97	* Bring up the dial screen
15.2	98	* Enter the first extension number then press on it on the left panel of the screen
13.7	99	* The extension will be added to the dialing field and users can dial another number
	100	* When all extensions have been entered, press "Audio Call" or "Video Call"
	101
15.2	102	To initiate a conference call while on a phone call:
	103
17.6	104	* When the phone is on the call screen, tap on the "Conference" button
15.2	105	* Enter the third-party number or choose an available number on the left menu from the call history or contacts.
17.5	106	* After the call is established, the conference screen is brought up.
	107	* Tap the "Invite" button to add more members to the conference.
	108
	109	To initiate a conference call from the conference soft key:
	110
17.6	111	* Bring up the dial screen Enter the first extension number then press on it on the left panel of the screen The extension will be added to the dialing field and users can dial another number When all extensions have been entered, press "Audio Call" or "Video Call"
17.7	112
	113
	114	Conference Call Management:
	115
	116	* Individual management:
	117	** Remove a user from call: Tap an extension in the connected extension list and click the red X labeled "Hang up" to remove it.
	118	** Mute: Tap the extension and then click the Mute button.
	119	** Video on: Tap the extension and tap the Video on button.
	120	* End a conference call:
	121
	122	* Tap the red handset button to end the call for everyone.
	123	* Individuals who disconnect from the call will exit but all other parties will remain.
	124
	125
15.2	126	)))
	127
13.7	128
2.4	129	)))
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15.4	131
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2.4	133	(% class="col-xs-12 col-sm-4" %)
	134	(((
15.4	135	[[Figure 2. Add extensions to a conference call.>>image:GS-conference-addUsers.png\|\|alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
	136
15.5	137
17.5	138	[[Figure 3.Use the Invite button to invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png\|\|alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
2.4	139	)))
	140	)))
	141
15.4	142
2.4	143	----
	144
	145	(% class="row" %)
	146	(((
	147	(% class="col-xs-12 col-sm-8" %)
	148	(((
2.1	149	= Answering Calls =
1.1	150
17.2	151	Caller ID will show who is calling.
1.1	152
17.4	153	* To answer a single incoming call:
17.2	154	** Tap the "Answer" softkey to answer the call via speaker or pick up the handset to answer the call.
17.4	155	** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to the handset.
	156
	157	* To answer a second simultaneous call
17.3	158	**
2.7	159	* To pick up a call ringing at another phone in your group
	160	* To send a ringing call to voicemail instead of answering
1.1	161	)))
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	163
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	165	(% class="col-xs-12 col-sm-4" %)
	166	(((
17.3	167	[[Figure 1. >>image:GS-AnswerAudioCall.png\|\|alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
	168
	169	[[Figure 1. >>image:GS-AnswerVideoCall.png\|\|alt="Tap the Video softkey to answer a video call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
1.1	170	)))
	171	)))
	172
2.5	173	----
1.1	174
2.5	175	(% class="row" %)
	176	(((
	177	(% class="col-xs-12 col-sm-8" %)
	178	(((
3.10	179	= Directory, Speed Dials, Favorites, and Button Boxes =
2.5	180
	181
2.10	182	* Directory
	183	* Speed Dials
	184	* Favorites
3.10	185	* Button boxes
2.5	186	)))
	187
	188
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	190	(% class="col-xs-12 col-sm-4" %)
	191	(((
	192	[[Figure 2. >>image:U_P_Screen.png\|\|alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
	193	)))
	194	)))
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1.1	197	----
	198
	199	(% class="row" %)
	200	(((
	201	(% class="col-xs-12 col-sm-8" %)
	202	(((
2.1	203	= Call Handling =
	204
	205
2.5	206	* To transfer a call
	207	** Blind transfer
	208	** Announced transfer
	209	* To transfer a call to voicemail
2.6	210	** (((
	211	Press Transfer and then press * and then enter the extension to go to directly to VM
2.1	212	)))
2.6	213	)))
2.1	214
	215
	216
	217	(% class="col-xs-12 col-sm-4" %)
	218	(((
	219	[[Figure 2. >>image:U_P_Screen.png\|\|alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
	220	)))
	221	)))
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	223
2.8	224	----
2.1	225
2.8	226	(% class="row" %)
	227	(((
	228	(% class="col-xs-12 col-sm-8" %)
	229	(((
3.11	230	= Pick up groups / Hunt groups / Monitored Extensions =
	231
	232
	233	* Pick up groups
	234	* Hunt groups
	235	* Monitored extensions
	236	)))
	237
	238
	239
	240	(% class="col-xs-12 col-sm-4" %)
	241	(((
	242	[[Figure 2. >>image:U_P_Screen.png\|\|alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
	243	)))
	244	)))
	245
	246	----
	247
	248	(% class="row" %)
	249	(((
	250	(% class="col-xs-12 col-sm-8" %)
	251	(((
2.8	252	= Call History =
	253
	254
2.9	255	* Find your call history
	256	* Manage call history
	257	* Place calls from call history
2.8	258	)))
	259
	260
	261
	262	(% class="col-xs-12 col-sm-4" %)
	263	(((
	264	[[Figure 2. >>image:U_P_Screen.png\|\|alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
	265	)))
	266	)))
	267
2.1	268	----
	269
	270	(% class="row" %)
	271	(((
	272	(% class="col-xs-12 col-sm-8" %)
	273	(((
2.11	274	= Availability States =
	275
	276
3.9	277	* Change availability state when OOO or In Meeting
2.11	278	)))
	279
	280
	281
	282	(% class="col-xs-12 col-sm-4" %)
	283	(((
	284	[[Figure 2. >>image:U_P_Screen.png\|\|alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
	285	)))
	286	)))
	287
	288	----
	289
	290	(% class="row" %)
	291	(((
	292	(% class="col-xs-12 col-sm-8" %)
	293	(((
13.5	294	= Checking Voicemail =
2.1	295
	296
2.5	297	* To access your voicemail box
	298	* To access your voicemail from another extension within the district
	299	* To access your voicemail from off site
2.9	300	* Voicemail indicator
3.12	301	* Voicemail to email
2.1	302	)))
	303
	304
	305
	306	(% class="col-xs-12 col-sm-4" %)
	307	(((
	308	[[Figure 2. >>image:U_P_Screen.png\|\|alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
	309	)))
	310	)))
	311
	312
	313	----
	314
	315	(% class="row" %)
	316	(((
	317	(% class="col-xs-12 col-sm-8" %)
	318	(((
2.5	319	= Phone Settings =
1.1	320
	321
2.6	322	* Disable tap sounds
	323	* Adjust volume:
	324	** Ringer volume
	325	** Call volume
	326	** Mute calls
1.1	327	)))
	328
	329
	330
	331	(% class="col-xs-12 col-sm-4" %)
	332	(((
	333	[[Figure 2. >>image:U_P_Screen.png\|\|alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
	334	)))
	335	)))
	336
	337
	338
2.1	339	----
1.1	340
2.1	341	(% class="row" %)
	342	(((
	343	(% class="col-xs-12 col-sm-8" %)
	344	(((
13.6	345	= Answering Doorbells =
1.1	346
	347
2.1	348	Content 3
	349	)))
1.1	350
2.1	351
	352
	353	(% class="col-xs-12 col-sm-4" %)
	354	(((
	355	[[Figure 2. >>image:U_P_Screen.png\|\|alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
	356	)))
	357	)))
	358
	359
	360	----
	361
	362	(% class="row" %)
	363	(((
	364	(% class="col-xs-12 col-sm-8" %)
	365	(((
3.9	366	= All Call and Paging/Intercom =
2.1	367
	368
3.9	369	* Page within school
	370	* Page between buildings
2.1	371	)))
	372
	373
	374
	375	(% class="col-xs-12 col-sm-4" %)
	376	(((
	377	[[Figure 2. >>image:U_P_Screen.png\|\|alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
	378	)))
	379	)))
	380
1.1	381

Wiki source code of Admin_Directions-GS3350

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