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Wiki source code of Admin_Directions-GS3350

Version 17.4 by Christine Sklareski on 2025/05/21 11:08
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8 Hardware:
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11 * [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
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18 {{box title="**Contents**"}}
19 {{toc/}}
20 {{/box}}
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24 ----
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29 (((
30 = **Place Calls** =
31
32 To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will initiate automatically.
33
34 == Initiate a call: ==
35
36 1. Pick up the handset
37 1. Press the Speaker button on the phone
38 1. Press the Speaker button on the touchscreen
39 1. Press a name in the Speed dial menu on the touchscreen (speakerphone will engage if not using handset)
40 1. Press a name on a button box (speakerphone will engage if not using handset)
41
42 == Place Ringing Calls ==
43
44 * **Place a ringing call to an internal extension:**
45 ** Initiate a call
46 ** Use the keypad to enter the extension
47 ** Press Audio call or Video call.
48 *** Please note that if you don't press Audio or Video call, the call will engage after a short delay.
49 *** Video calls will only work on admin phone models. Classroom phone models do not have a camera.
50 ** To disconnect the call, return the handset to the cradle.
51 \\(% style="display:none" %)
52 * **To place a call to an outside phone number**:
53 ** Initiate a call
54 ** Use the keypad to press 9 (to access the outside line)
55 ** Use the keypad to enter the external phone number
56 ** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
57 ** To disconnect the call, return the handset to the cradle.
58
59 == Place Emergency Calls ==
60
61 * **To place an emergency 911 call:**
62 ** Pick up the handset or engage the speakerphone
63 ** Dial 911 or 9911 on the keypad.
64 ** Press Audio call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
65 ** To disconnect the call, return the handset to the cradle or press the Speaker button.
66
67 * **To place an internal emergency call to alert the office of an issue:**
68 ** Pick up the handset or engage the speakerphone
69 ** Dial your building's internal emergency extension on the keypad.
70 ** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
71 ** To disconnect the call, return the handset to the cradle or press the Speaker button.
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73 (% class="wikigeneratedid" id="HPlaceConferenceCalls" %)
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75 )))
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80 (((
81 [[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
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83 )))
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85 ----
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87 (% class="row" %)
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89 (% class="col-xs-12 col-sm-8" %)
90 (((
91 == Place Conference Calls ==
92
93 * (((
94 **To initiate a conference call:**
95 GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.
96
97 * Bring up the dial screen
98 * Enter the first extension number then press on it on the left panel of the screen
99 * The extension will be added to the dialing field and users can dial another number
100 * When all extensions have been entered, press "Audio Call" or "Video Call"
101
102
103 **To initiate a conference call while on a phone call:**
104
105 * When** **the phone is on the call screen, tap on the "Conference" button
106 * Enter the third-party number or choose an available number on the left menu from the call history or contacts.
107 * Tap the "Invite" button to add members to the conference.
108 * A dial tone will be heard to start dialing a new number.
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116 (% class="col-xs-12 col-sm-4" %)
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118 [[Figure 2. Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
119
120
121 [[Figure 3. Invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
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126 ----
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128 (% class="row" %)
129 (((
130 (% class="col-xs-12 col-sm-8" %)
131 (((
132 = Answering Calls =
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134 Caller ID will show who is calling.
135
136 * **To answer a single incoming call**:
137 ** Tap the "Answer" softkey to answer the call via speaker or pick up the handset to answer the call.
138 ** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to the handset.
139
140 * **To answer a second simultaneous call**
141 **
142 * To pick up a call ringing at another phone in your group
143 * To send a ringing call to voicemail instead of answering
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148 (% class="col-xs-12 col-sm-4" %)
149 (((
150 [[Figure 1. >>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
151
152 [[Figure 1. >>image:GS-AnswerVideoCall.png||alt="Tap the Video softkey to answer a video call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
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156 ----
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158 (% class="row" %)
159 (((
160 (% class="col-xs-12 col-sm-8" %)
161 (((
162 = Directory, Speed Dials, Favorites, and Button Boxes =
163
164
165 * Directory
166 * Speed Dials
167 * Favorites
168 * Button boxes
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173 (% class="col-xs-12 col-sm-4" %)
174 (((
175 [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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180 ----
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182 (% class="row" %)
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184 (% class="col-xs-12 col-sm-8" %)
185 (((
186 = Call Handling =
187
188
189 * To transfer a call 
190 ** Blind transfer
191 ** Announced transfer
192 * To transfer a call to voicemail
193 ** (((
194 Press Transfer and then press * and then enter the extension to go to directly to VM
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200 (% class="col-xs-12 col-sm-4" %)
201 (((
202 [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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207 ----
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209 (% class="row" %)
210 (((
211 (% class="col-xs-12 col-sm-8" %)
212 (((
213 = Pick up groups / Hunt groups / Monitored Extensions =
214
215
216 * Pick up groups
217 * Hunt groups
218 * Monitored extensions
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223 (% class="col-xs-12 col-sm-4" %)
224 (((
225 [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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229 ----
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231 (% class="row" %)
232 (((
233 (% class="col-xs-12 col-sm-8" %)
234 (((
235 = Call History =
236
237
238 * Find your call history
239 * Manage call history
240 * Place calls from call history
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245 (% class="col-xs-12 col-sm-4" %)
246 (((
247 [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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251 ----
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253 (% class="row" %)
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255 (% class="col-xs-12 col-sm-8" %)
256 (((
257 = Availability States =
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259
260 * Change availability state when OOO or In Meeting
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265 (% class="col-xs-12 col-sm-4" %)
266 (((
267 [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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269 )))
270
271 ----
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273 (% class="row" %)
274 (((
275 (% class="col-xs-12 col-sm-8" %)
276 (((
277 = Checking Voicemail =
278
279
280 * To access your voicemail box
281 * To access your voicemail from another extension within the district
282 * To access your voicemail from off site
283 * Voicemail indicator
284 * Voicemail to email
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289 (% class="col-xs-12 col-sm-4" %)
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291 [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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296 ----
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298 (% class="row" %)
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300 (% class="col-xs-12 col-sm-8" %)
301 (((
302 = Phone Settings =
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304
305 * Disable tap sounds
306 * Adjust volume:
307 ** Ringer volume
308 ** Call volume
309 ** Mute calls
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314 (% class="col-xs-12 col-sm-4" %)
315 (((
316 [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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324 (% class="row" %)
325 (((
326 (% class="col-xs-12 col-sm-8" %)
327 (((
328 = Answering Doorbells =
329
330
331 Content 3
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336 (% class="col-xs-12 col-sm-4" %)
337 (((
338 [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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343 ----
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345 (% class="row" %)
346 (((
347 (% class="col-xs-12 col-sm-8" %)
348 (((
349 = All Call and Paging/Intercom =
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351
352 * Page within school
353 * Page between buildings
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358 (% class="col-xs-12 col-sm-4" %)
359 (((
360 [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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