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Wiki source code of Admin_Directions-GS3350

Version 17.2 by Christine Sklareski on 2025/05/21 10:50
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Christine Sklareski 1.1 7
Christine Sklareski 3.4 8 Hardware:
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Christine Sklareski 3.2 10
Christine Sklareski 3.11 11 * [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
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18 {{box title="**Contents**"}}
19 {{toc/}}
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Christine Sklareski 8.2 30 = **Place Calls** =
Christine Sklareski 2.4 31
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Christine Sklareski 12.1 33 == Initiate a call: ==
Christine Sklareski 11.3 34
35 1. Pick up the handset
36 1. Press the Speaker button on the phone
37 1. Press the Speaker button on the touchscreen
Christine Sklareski 12.2 38 1. Press a name in the Speed dial menu on the touchscreen (speakerphone will engage if not using handset)
39 1. Press a name on a button box (speakerphone will engage if not using handset)
Christine Sklareski 11.3 40
Christine Sklareski 8.2 41 == Place Ringing Calls ==
Christine Sklareski 4.3 42
43 * **Place a ringing call to an internal extension:**
Christine Sklareski 13.2 44 ** Initiate a call
45 ** Use the keypad to enter the extension
46 ** Press Audio call or Video call.
47 *** Please note that if you don't press Audio or Video call, the call will engage after a short delay.
48 *** Video calls will only work on admin phone models. Classroom phone models do not have a camera.
49 ** To disconnect the call, return the handset to the cradle.
50 \\(% style="display:none" %)
51 * **To place a call to an outside phone number**:
52 ** Initiate a call
53 ** Use the keypad to press 9 (to access the outside line)
54 ** Use the keypad to enter the external phone number
55 ** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
56 ** To disconnect the call, return the handset to the cradle.
Christine Sklareski 4.3 57
Christine Sklareski 8.2 58 == Place Emergency Calls ==
Christine Sklareski 4.3 59
Christine Sklareski 9.2 60 * **To place an emergency 911 call:**
61 ** Pick up the handset or engage the speakerphone
62 ** Dial 911 or 9911 on the keypad.
Christine Sklareski 9.4 63 ** Press Audio call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
Christine Sklareski 9.2 64 ** To disconnect the call, return the handset to the cradle or press the Speaker button.
Christine Sklareski 7.1 65
Christine Sklareski 9.3 66 * **To place an internal emergency call to alert the office of an issue:**
Christine Sklareski 9.2 67 ** Pick up the handset or engage the speakerphone
68 ** Dial your building's internal emergency extension on the keypad.
Christine Sklareski 11.1 69 ** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
Christine Sklareski 9.2 70 ** To disconnect the call, return the handset to the cradle or press the Speaker button.
Christine Sklareski 4.3 71
Christine Sklareski 15.2 72 (% class="wikigeneratedid" id="HPlaceConferenceCalls" %)
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80 [[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
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Christine Sklareski 8.2 90 == Place Conference Calls ==
Christine Sklareski 4.3 91
92 * (((
Christine Sklareski 15.2 93 **To initiate a conference call:**
Christine Sklareski 13.7 94 GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.
95
96 * Bring up the dial screen
Christine Sklareski 15.2 97 * Enter the first extension number then press on it on the left panel of the screen
Christine Sklareski 13.7 98 * The extension will be added to the dialing field and users can dial another number
99 * When all extensions have been entered, press "Audio Call" or "Video Call"
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Christine Sklareski 15.4 101
Christine Sklareski 16.2 102
Christine Sklareski 15.2 103 **To initiate a conference call while on a phone call:**
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105 * When** **the phone is on the call screen, tap on the "Conference" button
106 * Enter the third-party number or choose an available number on the left menu from the call history or contacts.
107 * Tap the "Invite" button to add members to the conference.
108 * A dial tone will be heard to start dialing a new number.
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Christine Sklareski 2.4 112 )))
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Christine Sklareski 2.4 116 (% class="col-xs-12 col-sm-4" %)
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Christine Sklareski 15.4 118 [[Figure 2. Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
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Christine Sklareski 15.5 120
Christine Sklareski 15.4 121 [[Figure 3. Invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
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Christine Sklareski 2.1 132 = Answering Calls =
Christine Sklareski 1.1 133
Christine Sklareski 17.2 134 Caller ID will show who is calling.
Christine Sklareski 1.1 135
Christine Sklareski 17.2 136 * To answer a single incoming call:
137 ** Tap the "Answer" softkey to answer the call via speaker or pick up the handset to answer the call.
Christine Sklareski 2.5 138 * To answer a second simultaneous call
Christine Sklareski 2.7 139 * To pick up a call ringing at another phone in your group
140 * To send a ringing call to voicemail instead of answering
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Christine Sklareski 2.4 147 [[Figure 1. >>image:SUA.png||alt="Apple System Settings Software Update Available screen" data-xwiki-image-style-alignment="end" height="295" width="357"]]
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Christine Sklareski 3.10 157 = Directory, Speed Dials, Favorites, and Button Boxes =
Christine Sklareski 2.5 158
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Christine Sklareski 2.10 160 * Directory
161 * Speed Dials
162 * Favorites
Christine Sklareski 3.10 163 * Button boxes
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170 [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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Christine Sklareski 2.1 181 = Call Handling =
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Christine Sklareski 2.5 184 * To transfer a call 
185 ** Blind transfer
186 ** Announced transfer
187 * To transfer a call to voicemail
Christine Sklareski 2.6 188 ** (((
189 Press Transfer and then press * and then enter the extension to go to directly to VM
Christine Sklareski 2.1 190 )))
Christine Sklareski 2.6 191 )))
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Christine Sklareski 3.11 208 = Pick up groups / Hunt groups / Monitored Extensions =
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211 * Pick up groups
212 * Hunt groups
213 * Monitored extensions
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220 [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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Christine Sklareski 2.8 230 = Call History =
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Christine Sklareski 2.9 233 * Find your call history
234 * Manage call history
235 * Place calls from call history
Christine Sklareski 2.8 236 )))
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242 [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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Christine Sklareski 2.11 252 = Availability States =
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Christine Sklareski 3.9 255 * Change availability state when OOO or In Meeting
Christine Sklareski 2.11 256 )))
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262 [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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Christine Sklareski 13.5 272 = Checking Voicemail =
Christine Sklareski 2.1 273
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Christine Sklareski 2.5 275 * To access your voicemail box
276 * To access your voicemail from another extension within the district
277 * To access your voicemail from off site
Christine Sklareski 2.9 278 * Voicemail indicator
Christine Sklareski 3.12 279 * Voicemail to email
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286 [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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Christine Sklareski 2.5 297 = Phone Settings =
Christine Sklareski 1.1 298
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Christine Sklareski 2.6 300 * Disable tap sounds
301 * Adjust volume:
302 ** Ringer volume
303 ** Call volume
304 ** Mute calls
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311 [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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Christine Sklareski 13.6 323 = Answering Doorbells =
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Christine Sklareski 2.1 326 Content 3
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333 [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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Christine Sklareski 3.9 344 = All Call and Paging/Intercom =
Christine Sklareski 2.1 345
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Christine Sklareski 3.9 347 * Page within school
348 * Page between buildings
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355 [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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