Wiki source code of Admin_Directions-GS3350

Version 17.12 by Christine Sklareski on 2025/05/21 15:48

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2.4	5	(% class="wikigeneratedid" id="HPlacingCalls" %)
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1.1	7
3.4	8	Hardware:
1.1	9
3.2	10
3.11	11	* [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing\|\|rel="noopener noreferrer" target="_blank"]]
1.1	12	)))
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	16	(% class="col-xs-12 col-sm-4" %)
	17	(((
	18	{{box title="Contents"}}
	19	{{toc/}}
	20	{{/box}}
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	22	)))
	23
	24	----
	25
	26	(% class="row" %)
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	28	(% class="col-xs-12 col-sm-8" %)
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8.2	30	= Place Calls =
2.4	31
17.4	32	To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will initiate automatically.
2.4	33
12.1	34	== Initiate a call: ==
11.3	35
	36	1. Pick up the handset
	37	1. Press the Speaker button on the phone
	38	1. Press the Speaker button on the touchscreen
12.2	39	1. Press a name in the Speed dial menu on the touchscreen (speakerphone will engage if not using handset)
	40	1. Press a name on a button box (speakerphone will engage if not using handset)
11.3	41
8.2	42	== Place Ringing Calls ==
4.3	43
	44	* Place a ringing call to an internal extension:
13.2	45	** Initiate a call
	46	** Use the keypad to enter the extension
	47	** Press Audio call or Video call.
	48	*** Please note that if you don't press Audio or Video call, the call will engage after a short delay.
	49	*** Video calls will only work on admin phone models. Classroom phone models do not have a camera.
	50	** To disconnect the call, return the handset to the cradle.
	51	\\(% style="display:none" %)
	52	* To place a call to an outside phone number:
	53	** Initiate a call
	54	** Use the keypad to press 9 (to access the outside line)
	55	** Use the keypad to enter the external phone number
	56	** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
	57	** To disconnect the call, return the handset to the cradle.
4.3	58
8.2	59	== Place Emergency Calls ==
4.3	60
9.2	61	* To place an emergency 911 call:
	62	** Pick up the handset or engage the speakerphone
	63	** Dial 911 or 9911 on the keypad.
9.4	64	** Press Audio call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
9.2	65	** To disconnect the call, return the handset to the cradle or press the Speaker button.
7.1	66
9.3	67	* To place an internal emergency call to alert the office of an issue:
9.2	68	** Pick up the handset or engage the speakerphone
	69	** Dial your building's internal emergency extension on the keypad.
11.1	70	** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
9.2	71	** To disconnect the call, return the handset to the cradle or press the Speaker button.
4.3	72
15.2	73	(% class="wikigeneratedid" id="HPlaceConferenceCalls" %)
	74
	75	)))
13.4	76
15.2	77
	78
	79	(% class="col-xs-12 col-sm-4" %)
	80	(((
	81	[[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png\|\|alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
	82	)))
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	85	----
	86
	87	(% class="row" %)
	88	(((
	89	(% class="col-xs-12 col-sm-8" %)
	90	(((
8.2	91	== Place Conference Calls ==
4.3	92
	93	* (((
17.5	94	To initiate a conference call from the dial screen:
13.7	95	GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.
	96
	97	* Bring up the dial screen
15.2	98	* Enter the first extension number then press on it on the left panel of the screen
13.7	99	* The extension will be added to the dialing field and users can dial another number
	100	* When all extensions have been entered, press "Audio Call" or "Video Call"
	101
15.2	102	To initiate a conference call while on a phone call:
	103
17.6	104	* When the phone is on the call screen, tap on the "Conference" button
15.2	105	* Enter the third-party number or choose an available number on the left menu from the call history or contacts.
17.5	106	* After the call is established, the conference screen is brought up.
	107	* Tap the "Invite" button to add more members to the conference.
	108
	109	To initiate a conference call from the conference soft key:
	110
17.6	111	* Bring up the dial screen Enter the first extension number then press on it on the left panel of the screen The extension will be added to the dialing field and users can dial another number When all extensions have been entered, press "Audio Call" or "Video Call"
17.7	112
	113	Conference Call Management:
	114
	115	* Individual management:
	116	** Remove a user from call: Tap an extension in the connected extension list and click the red X labeled "Hang up" to remove it.
	117	** Mute: Tap the extension and then click the Mute button.
	118	** Video on: Tap the extension and tap the Video on button.
	119	* End a conference call:
17.8	120	** Tap the red handset button to end the call for everyone.
	121	** Individuals who disconnect from the call will exit but all other parties will remain.
17.7	122
	123
15.2	124	)))
	125
13.7	126
2.4	127	)))
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15.4	129
	130
2.4	131	(% class="col-xs-12 col-sm-4" %)
	132	(((
15.4	133	[[Figure 2. Add extensions to a conference call.>>image:GS-conference-addUsers.png\|\|alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
	134
15.5	135
17.5	136	[[Figure 3.Use the Invite button to invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png\|\|alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
2.4	137	)))
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15.4	140
2.4	141	----
	142
	143	(% class="row" %)
	144	(((
	145	(% class="col-xs-12 col-sm-8" %)
	146	(((
2.1	147	= Answering Calls =
1.1	148
17.2	149	Caller ID will show who is calling.
1.1	150
17.4	151	* To answer a single incoming call:
17.2	152	** Tap the "Answer" softkey to answer the call via speaker or pick up the handset to answer the call.
17.4	153	** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to the handset.
	154
17.9	155	* To answer an incoming call during an active call:
	156	** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the call by audio, video or the new call can be declined. If answered, the first call will be put on hold.
17.3	157	**
17.9	158	* To pick up a call ringing at another phone in your group
	159	**
	160	* To send a ringing call to voicemail instead of answering
17.10	161	**
1.1	162	)))
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	166	(% class="col-xs-12 col-sm-4" %)
	167	(((
17.9	168	[[Figure 4 Tap answer to answer an incoming call.>>image:GS-AnswerAudioCall.png\|\|alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
17.3	169
17.9	170	[[Figure 5. Tap to answer a second incoming call.>>image:GS-SecondCall.png\|\|alt="Tap to answer a second call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
1.1	171	)))
	172	)))
	173
2.5	174	----
1.1	175
2.5	176	(% class="row" %)
	177	(((
	178	(% class="col-xs-12 col-sm-8" %)
	179	(((
3.10	180	= Directory, Speed Dials, Favorites, and Button Boxes =
2.5	181
	182
17.10	183	* Directory:
	184	** Tap the User icon on the right side of the home screen
	185	** In the left menu, tap LDAP
17.11	186	** Tap the search bar at the top of the screen and use the on-screen keyboard to search for a user.
17.12	187	** Tap the green phone icon to place a call.
2.10	188	* Speed Dials
	189	* Favorites
3.10	190	* Button boxes
2.5	191	)))
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	193
	194
	195	(% class="col-xs-12 col-sm-4" %)
	196	(((
	197	[[Figure 2. >>image:U_P_Screen.png\|\|alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
	198	)))
	199	)))
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	201
1.1	202	----
	203
	204	(% class="row" %)
	205	(((
	206	(% class="col-xs-12 col-sm-8" %)
	207	(((
2.1	208	= Call Handling =
	209
	210
2.5	211	* To transfer a call
	212	** Blind transfer
	213	** Announced transfer
	214	* To transfer a call to voicemail
2.6	215	** (((
	216	Press Transfer and then press * and then enter the extension to go to directly to VM
2.1	217	)))
2.6	218	)))
2.1	219
	220
	221
	222	(% class="col-xs-12 col-sm-4" %)
	223	(((
	224	[[Figure 2. >>image:U_P_Screen.png\|\|alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
	225	)))
	226	)))
	227
	228
2.8	229	----
2.1	230
2.8	231	(% class="row" %)
	232	(((
	233	(% class="col-xs-12 col-sm-8" %)
	234	(((
3.11	235	= Pick up groups / Hunt groups / Monitored Extensions =
	236
	237
	238	* Pick up groups
	239	* Hunt groups
	240	* Monitored extensions
	241	)))
	242
	243
	244
	245	(% class="col-xs-12 col-sm-4" %)
	246	(((
	247	[[Figure 2. >>image:U_P_Screen.png\|\|alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
	248	)))
	249	)))
	250
	251	----
	252
	253	(% class="row" %)
	254	(((
	255	(% class="col-xs-12 col-sm-8" %)
	256	(((
2.8	257	= Call History =
	258
	259
2.9	260	* Find your call history
	261	* Manage call history
	262	* Place calls from call history
2.8	263	)))
	264
	265
	266
	267	(% class="col-xs-12 col-sm-4" %)
	268	(((
	269	[[Figure 2. >>image:U_P_Screen.png\|\|alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
	270	)))
	271	)))
	272
2.1	273	----
	274
	275	(% class="row" %)
	276	(((
	277	(% class="col-xs-12 col-sm-8" %)
	278	(((
2.11	279	= Availability States =
	280
	281
3.9	282	* Change availability state when OOO or In Meeting
2.11	283	)))
	284
	285
	286
	287	(% class="col-xs-12 col-sm-4" %)
	288	(((
	289	[[Figure 2. >>image:U_P_Screen.png\|\|alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
	290	)))
	291	)))
	292
	293	----
	294
	295	(% class="row" %)
	296	(((
	297	(% class="col-xs-12 col-sm-8" %)
	298	(((
13.5	299	= Checking Voicemail =
2.1	300
	301
2.5	302	* To access your voicemail box
	303	* To access your voicemail from another extension within the district
	304	* To access your voicemail from off site
2.9	305	* Voicemail indicator
3.12	306	* Voicemail to email
2.1	307	)))
	308
	309
	310
	311	(% class="col-xs-12 col-sm-4" %)
	312	(((
	313	[[Figure 2. >>image:U_P_Screen.png\|\|alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
	314	)))
	315	)))
	316
	317
	318	----
	319
	320	(% class="row" %)
	321	(((
	322	(% class="col-xs-12 col-sm-8" %)
	323	(((
2.5	324	= Phone Settings =
1.1	325
	326
2.6	327	* Disable tap sounds
	328	* Adjust volume:
	329	** Ringer volume
	330	** Call volume
	331	** Mute calls
1.1	332	)))
	333
	334
	335
	336	(% class="col-xs-12 col-sm-4" %)
	337	(((
	338	[[Figure 2. >>image:U_P_Screen.png\|\|alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
	339	)))
	340	)))
	341
	342
	343
2.1	344	----
1.1	345
2.1	346	(% class="row" %)
	347	(((
	348	(% class="col-xs-12 col-sm-8" %)
	349	(((
13.6	350	= Answering Doorbells =
1.1	351
	352
2.1	353	Content 3
	354	)))
1.1	355
2.1	356
	357
	358	(% class="col-xs-12 col-sm-4" %)
	359	(((
	360	[[Figure 2. >>image:U_P_Screen.png\|\|alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
	361	)))
	362	)))
	363
	364
	365	----
	366
	367	(% class="row" %)
	368	(((
	369	(% class="col-xs-12 col-sm-8" %)
	370	(((
3.9	371	= All Call and Paging/Intercom =
2.1	372
	373
3.9	374	* Page within school
	375	* Page between buildings
2.1	376	)))
	377
	378
	379
	380	(% class="col-xs-12 col-sm-4" %)
	381	(((
	382	[[Figure 2. >>image:U_P_Screen.png\|\|alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
	383	)))
	384	)))
	385
1.1	386

Wiki source code of Admin_Directions-GS3350

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