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Wiki source code of Admin_Directions-GS3350

Version 15.5 by Christine Sklareski on 2025/05/21 10:41
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Christine Sklareski 1.1 7
Christine Sklareski 3.4 8 Hardware:
Christine Sklareski 1.1 9
Christine Sklareski 3.2 10
Christine Sklareski 3.11 11 * [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
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18 {{box title="**Contents**"}}
19 {{toc/}}
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Christine Sklareski 8.2 30 = **Place Calls** =
Christine Sklareski 2.4 31
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Christine Sklareski 12.1 33 == Initiate a call: ==
Christine Sklareski 11.3 34
35 1. Pick up the handset
36 1. Press the Speaker button on the phone
37 1. Press the Speaker button on the touchscreen
Christine Sklareski 12.2 38 1. Press a name in the Speed dial menu on the touchscreen (speakerphone will engage if not using handset)
39 1. Press a name on a button box (speakerphone will engage if not using handset)
Christine Sklareski 11.3 40
Christine Sklareski 8.2 41 == Place Ringing Calls ==
Christine Sklareski 4.3 42
43 * **Place a ringing call to an internal extension:**
Christine Sklareski 13.2 44 ** Initiate a call
45 ** Use the keypad to enter the extension
46 ** Press Audio call or Video call.
47 *** Please note that if you don't press Audio or Video call, the call will engage after a short delay.
48 *** Video calls will only work on admin phone models. Classroom phone models do not have a camera.
49 ** To disconnect the call, return the handset to the cradle.
50 \\(% style="display:none" %)
51 * **To place a call to an outside phone number**:
52 ** Initiate a call
53 ** Use the keypad to press 9 (to access the outside line)
54 ** Use the keypad to enter the external phone number
55 ** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
56 ** To disconnect the call, return the handset to the cradle.
Christine Sklareski 4.3 57
Christine Sklareski 8.2 58 == Place Emergency Calls ==
Christine Sklareski 4.3 59
Christine Sklareski 9.2 60 * **To place an emergency 911 call:**
61 ** Pick up the handset or engage the speakerphone
62 ** Dial 911 or 9911 on the keypad.
Christine Sklareski 9.4 63 ** Press Audio call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
Christine Sklareski 9.2 64 ** To disconnect the call, return the handset to the cradle or press the Speaker button.
Christine Sklareski 7.1 65
Christine Sklareski 9.3 66 * **To place an internal emergency call to alert the office of an issue:**
Christine Sklareski 9.2 67 ** Pick up the handset or engage the speakerphone
68 ** Dial your building's internal emergency extension on the keypad.
Christine Sklareski 11.1 69 ** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
Christine Sklareski 9.2 70 ** To disconnect the call, return the handset to the cradle or press the Speaker button.
Christine Sklareski 4.3 71
Christine Sklareski 15.2 72 (% class="wikigeneratedid" id="HPlaceConferenceCalls" %)
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80 [[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
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Christine Sklareski 8.2 90 == Place Conference Calls ==
Christine Sklareski 4.3 91
92 * (((
Christine Sklareski 15.2 93 **To initiate a conference call:**
Christine Sklareski 13.7 94 GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.
95
96 * Bring up the dial screen
Christine Sklareski 15.2 97 * Enter the first extension number then press on it on the left panel of the screen
Christine Sklareski 13.7 98 * The extension will be added to the dialing field and users can dial another number
99 * When all extensions have been entered, press "Audio Call" or "Video Call"
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Christine Sklareski 15.4 101
Christine Sklareski 15.2 102 **To initiate a conference call while on a phone call:**
103
104 * When** **the phone is on the call screen, tap on the "Conference" button
105 * Enter the third-party number or choose an available number on the left menu from the call history or contacts.
106 * Tap the "Invite" button to add members to the conference.
107 * A dial tone will be heard to start dialing a new number.
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Christine Sklareski 13.7 110
Christine Sklareski 2.4 111 )))
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Christine Sklareski 2.4 115 (% class="col-xs-12 col-sm-4" %)
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Christine Sklareski 15.4 117 [[Figure 2. Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
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Christine Sklareski 15.5 119
Christine Sklareski 15.4 120 [[Figure 3. Invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
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Christine Sklareski 2.1 131 = Answering Calls =
Christine Sklareski 1.1 132
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Christine Sklareski 3.7 134 * Call ID will show who is calling
Christine Sklareski 2.5 135 * To answer a ringing call
136 * To answer a second simultaneous call
Christine Sklareski 2.7 137 * To pick up a call ringing at another phone in your group
138 * To send a ringing call to voicemail instead of answering
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Christine Sklareski 2.4 145 [[Figure 1. >>image:SUA.png||alt="Apple System Settings Software Update Available screen" data-xwiki-image-style-alignment="end" height="295" width="357"]]
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Christine Sklareski 3.10 155 = Directory, Speed Dials, Favorites, and Button Boxes =
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Christine Sklareski 2.10 158 * Directory
159 * Speed Dials
160 * Favorites
Christine Sklareski 3.10 161 * Button boxes
Christine Sklareski 2.5 162 )))
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168 [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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Christine Sklareski 2.1 179 = Call Handling =
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Christine Sklareski 2.5 182 * To transfer a call 
183 ** Blind transfer
184 ** Announced transfer
185 * To transfer a call to voicemail
Christine Sklareski 2.6 186 ** (((
187 Press Transfer and then press * and then enter the extension to go to directly to VM
Christine Sklareski 2.1 188 )))
Christine Sklareski 2.6 189 )))
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195 [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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Christine Sklareski 3.11 206 = Pick up groups / Hunt groups / Monitored Extensions =
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209 * Pick up groups
210 * Hunt groups
211 * Monitored extensions
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218 [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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Christine Sklareski 2.8 228 = Call History =
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Christine Sklareski 2.9 231 * Find your call history
232 * Manage call history
233 * Place calls from call history
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240 [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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Christine Sklareski 2.11 250 = Availability States =
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Christine Sklareski 3.9 253 * Change availability state when OOO or In Meeting
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260 [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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Christine Sklareski 13.5 270 = Checking Voicemail =
Christine Sklareski 2.1 271
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Christine Sklareski 2.5 273 * To access your voicemail box
274 * To access your voicemail from another extension within the district
275 * To access your voicemail from off site
Christine Sklareski 2.9 276 * Voicemail indicator
Christine Sklareski 3.12 277 * Voicemail to email
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Christine Sklareski 2.5 295 = Phone Settings =
Christine Sklareski 1.1 296
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Christine Sklareski 2.6 298 * Disable tap sounds
299 * Adjust volume:
300 ** Ringer volume
301 ** Call volume
302 ** Mute calls
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309 [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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Christine Sklareski 13.6 321 = Answering Doorbells =
Christine Sklareski 1.1 322
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Christine Sklareski 2.1 324 Content 3
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331 [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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Christine Sklareski 3.9 342 = All Call and Paging/Intercom =
Christine Sklareski 2.1 343
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Christine Sklareski 3.9 345 * Page within school
346 * Page between buildings
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353 [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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