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Last modified by Christine Sklareski on 2026/07/23 10:12
From version 94.1
edited by Christine Sklareski
on 2026/07/23 10:12
Change comment: There is no comment for this version
To version 83.2
edited by Christine Sklareski
on 2025/07/17 09:56
Change comment: There is no comment for this version

Summary

Details

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45 45  
46 46  
47 47  
48 -
49 -
50 50  (% class="col-xs-12 col-sm-4" %)
51 51  (((
52 52  {{box title="**Contents**"}}
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106 106  
107 107  
108 108  
109 -
110 -
111 111  (% class="col-xs-12 col-sm-4" %)
112 112  (((
113 113  [[Grandstream 3350 **Call screen**>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="213" width="367"]]
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166 166  
167 167  
168 168  
169 -
170 -
171 171  (% class="col-xs-12 col-sm-4" %)
172 172  (((
173 173  [[Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="203" width="367"]]
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203 203  
204 204  
205 205  
206 -
207 -
208 208  (% class="col-xs-12 col-sm-4" %)
209 209  (((
210 210  [[Tap answer to answer an incoming call.>>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
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245 245  ** Tap the Star to add them to Favorites.
246 246  
247 247  {{warning}}
248 -If your phone needs to be factory reset, your saved contacts will be deleted. They can be saved again after the reset.
240 +If your phone needs to be factory reset, your saved contacts will be deleted. They can be saved again after the reset. Type your warning message here.
249 249  {{/warning}}
250 250  
251 251  
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253 253  
254 254  
255 255  
256 -
257 -
258 258  (% class="col-xs-12 col-sm-4" %)
259 259  (((
260 260  [[EASD Directory >>image:GS-LDAP-cropped.jpg||alt="Grandstream directory" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="208" width="367"]]
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268 268  (((
269 269  (% class="col-xs-12 col-sm-8" %)
270 270  (((
271 -= Programming Speed Dials =
272 -
273 -
274 -* **To program a speed dial:**
275 -** Press the **pencil** under the speed dial names on the left side of the phone display. This opens the **Programming app**.
276 -** To add a new speed dial number, tap the **+ plus** sign at the top of the display.
277 -*** **Enter name**: the cursor appears where you enter the name that you want to program.
278 -*** (% style="display:none" %) (%%)**Enter extension**: Tap in the Number field and enter the extension that you want to program.
279 -*** **Select programming type**: select a programming option above the name and number field:
280 -**** **Speed dial**: simply dials the extension when tapped.
281 -**** **Blue Lamp Field**: allows you to see when the extension is ringing or if the person is on a call (this works if you are in a pickup group with the extension).
282 -*** **Tap the blue check mark** at the top right to save the speed dial.
283 -
284 -* **To edit the speed dial screen, tap the pencil at the top of the Programming screen.**
285 -** **Edit contacts:** Each saved speed dial is editable by tapping the pencil icon on its tile.
286 -** **Reorder list**: Press, hold and drag a tile to a new location.
287 -** **Remove speed dials**: Place a check in the box and tap the trash can to delete a speed dial.
288 -
289 -* **Once the speed dials are saved, you can resize the speed dial block into more columns to show more saved extensions on the phone's Home Screen:**
290 -** Press and hold on the speed dial block.
291 -** A white guide box with white dots appears in a square around the block, press and drag the dots to resize the block to 2 or 3 columns.
292 -** Tap off the speed dial block to save the change or tap the Home button.
293 -
294 -* **To update a button box:**
295 -** First, disconnect the button box power cable from the back of the phone.
296 -** Make the speed dial changes following the instructions above.
297 -** Reconnect the cable from the button box to the phone.
298 -** Click "Sync" when prompted.
299 -)))
300 -
301 -
302 -
303 -
304 -
305 -(% class="col-xs-12 col-sm-4" %)
306 -(((
307 -[[Program speed dials screen. >>image:Program keys.png||alt="Grandstream program keys" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="182" width="317"]]
308 -
309 -[[Grandstream - Edit programable buttons. >>image:IMG_0145 2.jpeg||alt="Grandstream programable app" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="182" width="317"]]
310 -)))
311 -)))
312 -
313 -
314 -----
315 -
316 -(% class="row" %)
317 -(((
318 -(% class="col-xs-12 col-sm-8" %)
319 -(((
320 320  = Call Handling =
321 321  
322 322  
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343 343  
344 344  
345 345  
346 -
347 -
348 348  (% class="col-xs-12 col-sm-4" %)
349 349  (((
350 350  [[Blind transfer screen. >>image:GS-blindTransfer.png||alt="Grandstream blind transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="182" width="317"]]
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373 373  * When there is a missed call, the display will show a missed call dialog on the idle screen and the light at the upper right corner of the phone will flash red.
374 374  * Tap the green phone icon to return the call.
375 375  * Tap anywhere on the display except the missed call prompt to return to the home screen.
376 -
377 -== Redialing External Calls ==
378 -
379 -* Access your call history and find the number you want to call back.
380 -* With your finger, press and hold on the phone number to reveal a menu of options.
381 -* Press **Edit before Calling.**
382 -
383 -**[[image:Wave-Edit before calling.jpg||alt="3350 phones: edit before calling screenshot." data-xwiki-image-style-border="true" height="253" width="253"]]**
384 -
385 -* Tap in front of the phone number and enter a **9** using the number pad on the phone.
386 -* Press **Audio Call** to initiate the call.
387 -
388 -[[image:3350-enter9.jpg||alt="3350 phone: add 9 and press Audio call screenshot." data-xwiki-image-style-border="true" height="248" width="472"]]
389 -
390 -
391 -
392 392  )))
393 393  
394 394  
395 395  
396 -
397 -
398 398  (% class="col-xs-12 col-sm-4" %)
399 399  (((
400 400  [[Call History screen.>>image:GS-CallHistory.png||alt="Grandstream Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
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444 444  
445 445  
446 446  
447 -
448 -
449 449  (% class="col-xs-12 col-sm-4" %)
450 450  (((
451 451  [[Do not disturb>>image:GS-DND.png||alt="Grandstream Do not disturb mode" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="210" width="367"]]
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472 472  = Voicemail =
473 473  
474 474  * **Voicemails can be accessed in the following ways:**
475 -** **Desk phone:** use the **Voicemail** app to listen to and manage voicemails. Contact Tech Support if you don't know your voicemail passcode.
394 +** **Desk phone:** use the Voicemail app to listen to and manage voicemails. Contact Tech Support if you don't know your voicemail passcode.
476 476  ** **Grandstream Wave for Desktop app**: listen to and manage voicemails through Calls link in the app. Follow instructions on the [[Wave for Desktop page>>doc:Main.DevicesHardware.GrandStream Phones.Grandstream Wave App.WebHome]].
477 477  ** **District email**: 
478 478  *** A copy of all voicemails will be sent as .wav files to the email address of the user tied to the extension. The emails will come from "EASD Phone System". Tips for listening to the voicemail:
479 479  **** **Chrome and Firefox** web browser: voicemail .wav files will not play directly in the browsers. They need to be downloaded to the computer and played in Apple Music.
480 480  **** **Safari** web browser: voicemail .wav files play within the browser.
481 -**** On a **district iPhone:** voicemail .wav files will play automatically within the email system. 
482 -
400 +**** On a **district iPhone:** voicemail .wav files will play automatically within the email system.
483 483  * **Set up your voicemail greeting:**
484 484  ** Sign in to your voicemail box using your passcode.
485 -** Press **0 for mailbox options**.
486 -** Press **1 to record unavailable message**. Press # after recording.
487 -*** (% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant:normal; font-weight:400; text-decoration:none; white-space:pre-wrap" %)1 to accept recording
488 -*** (% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant:normal; font-weight:400; text-decoration:none; white-space:pre-wrap" %)2 to listen to your recording
489 -*** (% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant:normal; font-weight:400; text-decoration:none; white-space:pre-wrap" %)3 to rerecord the recording
490 -** Press **3 to record your name.** Press # after recording.
491 -*** (% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant:normal; font-weight:400; text-decoration:none; white-space:pre-wrap" %)1 to accept recording
492 -*** (% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant:normal; font-weight:400; text-decoration:none; white-space:pre-wrap" %)2 to listen to your recording
493 -*** (% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant:normal; font-weight:400; text-decoration:none; white-space:pre-wrap" %)3 to rerecord the recording
494 -** Press **5 to change your password**. Press # after changing the password.
495 -*** Reenter the new password followed by the # key.
496 -
497 -* **To check your voicemail from another phone in the district:**
498 -** Call *98
499 -** Enter your extension number when prompted
500 -** Enter your voicemail password when prompted
403 +** Press 0 for mailbox options.
404 +** Press 1 to record unavailable message.
405 +** Press 3 to record your name.
406 +** Press 5 to change your password.
501 501  )))
502 502  
503 503  
504 504  
505 -
506 -
507 507  (% class="col-xs-12 col-sm-4" %)
508 508  (((
509 509  [[Email containing voicemail file.>>image:GS-Email-Voicemail.png||alt="Grandstream voicemail to email view" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
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538 538  )))
539 539  
540 540  
541 -
542 -
543 543  (% class="col-xs-12 col-sm-4" %)
544 544  (((
545 545  [[In phone settings: adjust sounds, ringer and brightness.>>image:GS-Settings.png||alt="Grandstream Settings" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="209" width="367"]]
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566 566  
567 567  
568 568  
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570 -
571 571  (% class="col-xs-12 col-sm-4" %)
572 572  (((
573 573  [[Grandstream doorbell system. >>image:GS-DoorSystem.png||alt="Grandstream Doorbell system screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="219" width="367"]]
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594 594  
595 595  
596 596  
597 -
598 -
599 599  (% class="col-xs-12 col-sm-4" %)
600 600  (((
601 601  [[Enter paging extension number and press Audio call.>>image:GR3350-Call.png||alt="Call screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
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618 618  
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620 620  
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622 -
623 623  (% class="col-xs-12 col-sm-4" %)
624 624  (((
625 625  [[Disconnect phone cord and replace to restart phone.>>image:GS-backs.png||alt="Grandstream - image of phone back with powered port highlighted." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="257" width="310"]]
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