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Last modified by Christine Sklareski on 2026/07/23 10:12
From version 93.1
edited by Christine Sklareski
on 2026/07/23 10:08
Change comment: There is no comment for this version
To version 76.1
edited by Christine Sklareski
on 2025/06/26 14:51
Change comment: There is no comment for this version

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1 -Admin Phone Directions - GS3350 Model
1 +Admin_Directions-GS3350
Content
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23 23  The home screen displays **Tech-configured speed dials** on the left, topped by the **signed-in user's name and extension**. On the right, **Call**, **Contacts**, and **Call history** softkeys are shown from top to bottom. The home screen will also have access to **Settings**.
24 24  
25 25  
26 -If your name and phone extension are not showing at the top left corner of the speed dial area, please [[submit a tech request>>http://support.etownschools.org||rel="noopener noreferrer" target="_blank"]] for assistance.
27 -
28 -
29 29  [[Page 1 of the Grandstream home screen.>>image:GS-Home-1.png||alt="Grandstream home screen - page 1" data-xwiki-image-style-border="true" height="255" width="450"]]
30 30  
31 31  
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34 34  [[Page 2 of the Grandstream home screen.>>image:GS-Home2.png||alt="Grandstream home screen, page 2." data-xwiki-image-style-border="true" height="246" width="450"]]
35 35  
36 36  
37 -The LED Indicator light at the top right corner of the phone alerts to different messages and status of the phone:
38 -
39 -[[LED Indicator light guide.>>image:3350-LED_Indicator.png||alt="Grandstream 3350 LED Indicator light screenshot." data-xwiki-image-style-border="true" height="307" width="520"]]
40 -
41 -
42 -
43 43  A subset of screenshots displayed on this Grandstream page are sourced from the Grandstream 3350 [[User Guide>>https://www.grandstream.com/hubfs/Product_Documentation/GXV3350_User_Guide.pdf||rel="noopener noreferrer" target="_blank"]].
44 44  )))
45 45  
46 46  
47 47  
48 -
49 49  (% class="col-xs-12 col-sm-4" %)
50 50  (((
51 51  {{box title="**Contents**"}}
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105 105  
106 106  
107 107  
108 -
109 109  (% class="col-xs-12 col-sm-4" %)
110 110  (((
111 111  [[Grandstream 3350 **Call screen**>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="213" width="367"]]
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164 164  
165 165  
166 166  
167 -
168 168  (% class="col-xs-12 col-sm-4" %)
169 169  (((
170 170  [[Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="203" width="367"]]
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188 188  * **To answer a single incoming call**:
189 189  ** Pick up the handset, or to answer by speaker phone, press either the "Speaker" button or tap the on-screen "Answer" button.
190 190  ** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to the handset.
179 +
191 191  * **To answer an incoming call during an active call:**
192 192  ** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the new call by audio, video or decline the new call. If the ringing call is answered, the first call will automatically be put on hold.
193 193  
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194 194  * **To pick up a call ringing at another phone in your group:**
195 195  ** Lift the handset and press the PICKUP button.
196 196  
197 -* **To send a ringing call your voicemail box instead of answering:**
186 +* **To send a ringing call to voicemail instead of answering:**
198 198  ** Press **Reject** on the phone display to transfer the call to voicemail.
199 199  )))
200 200  
201 201  
202 202  
203 -
204 204  (% class="col-xs-12 col-sm-4" %)
205 205  (((
206 206  [[Tap answer to answer an incoming call.>>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
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224 224  ** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
225 225  ** Tap the **green** **phone** icon to place a call.
226 226  
227 -{{warning}}
228 -If the LDAP Contacts don't load or you can't perform a search, restart the phone following the instructions at the bottom of this page.
229 -{{/warning}}
230 -
231 -
232 232  * **Frequently called contact list**:
233 233  ** Tap the **User** icon on the right side of the home screen.
234 234  ** In the left menu, tap **LDAP.**
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235 235  ** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
236 236  ** Tap the **Download** button to save the extension to the contact list.
237 237  ** Find your downloaded contacts in the **Contacts** menu on the left side of the User screen.
238 -* **Saving Favorites:**
239 -** To save a favorite number, they must first be saved to your **Contacts** (not LDAP).
240 -** Tap on the user in Contacts
241 -** Tap the Star to add them to Favorites.
242 -
243 -{{warning}}
244 -If your phone needs to be factory reset, your saved contacts will be deleted. They can be saved again after the reset.
245 -{{/warning}}
246 -
247 -
248 248  )))
249 249  
250 250  
251 251  
252 -
253 253  (% class="col-xs-12 col-sm-4" %)
254 254  (((
255 255  [[EASD Directory >>image:GS-LDAP-cropped.jpg||alt="Grandstream directory" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="208" width="367"]]
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263 263  (((
264 264  (% class="col-xs-12 col-sm-8" %)
265 265  (((
266 -= Programming Speed Dials =
267 -
268 -
269 -* **To program a speed dial:**
270 -** Press the **pencil** under the speed dial names on the left side of the phone display. This opens the **Programming app**.
271 -** To add a new speed dial number, tap the **+ plus** sign at the top of the display.
272 -*** **Enter name**: the cursor appears where you enter the name that you want to program.
273 -*** (% style="display:none" %) (%%)**Enter extension**: Tap in the Number field and enter the extension that you want to program.
274 -*** **Select programming type**: select a programming option above the name and number field:
275 -**** **Speed dial**: simply dials the extension when tapped.
276 -**** **Blue Lamp Field**: allows you to see when the extension is ringing or if the person is on a call (this works if you are in a pickup group with the extension).
277 -*** **Tap the blue check mark** at the top right to save the speed dial.
278 -
279 -* **To edit the speed dial screen, tap the pencil at the top of the Programming screen.**
280 -** **Edit contacts:** Each saved speed dial is editable by tapping the pencil icon on its tile.
281 -** **Reorder list**: Press, hold and drag a tile to a new location.
282 -** **Remove speed dials**: Place a check in the box and tap the trash can to delete a speed dial.
283 -
284 -* **Once the speed dials are saved, you can resize the speed dial block into more columns to show more saved extensions on the phone's Home Screen:**
285 -** Press and hold on the speed dial block.
286 -** A white guide box with white dots appears in a square around the block, press and drag the dots to resize the block to 2 or 3 columns.
287 -** Tap off the speed dial block to save the change or tap the Home button.
288 -
289 -* **To update a button box:**
290 -** First, disconnect the button box power cable from the back of the phone.
291 -** Make the speed dial changes.
292 -** Reconnect the cable from the button box to the phone.
293 -** Click "Sync" when prompted.
294 -)))
295 -
296 -
297 -
298 -
299 -(% class="col-xs-12 col-sm-4" %)
300 -(((
301 -[[Program speed dials screen. >>image:Program keys.png||alt="Grandstream program keys" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="182" width="317"]]
302 -
303 -[[Grandstream - Edit programable buttons. >>image:IMG_0145 2.jpeg||alt="Grandstream programable app" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="182" width="317"]]
304 -)))
305 -)))
306 -
307 -
308 -----
309 -
310 -(% class="row" %)
311 -(((
312 -(% class="col-xs-12 col-sm-8" %)
313 -(((
314 314  = Call Handling =
315 315  
316 316  
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317 317  * **To transfer a call to another extension: **
318 318  ** **Blind transfer:**
319 319  *** While on a call, tap the **Transfer** button.
320 -*** Select the transfer mode "**Blind**" (blind is the default) at the top right corner.
244 +*** Select **Transfer** to bring up the transfer screen.
245 +*** Select the transfer mode "**Blind**" (blind is the default).
321 321  *** Use the keypad to enter the extension or tap **Keyboard** on the onscreen display to search for a name.
322 -**** When using the keyboard, enter the person's name and then tap the checkmark to begin the search. Tap on the correct person to initiate the transfer.
247 +**** When using the keyboard, tap the magnifying glass to begin the search and then tap on the correct person.
323 323  *** Tap on the **Transfer** softkey.
324 -*** The call will transfer to the extension and the phone system will hang up the initial call.
249 +*** The call will transfer to the extension and the phone system will hang up the call.
325 325  ** **Attended transfer:**
326 326  *** While on a call, tap the **Transfer** button.
327 327  *** Select **Transfer** to bring up the transfer screen.
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337 337  
338 338  
339 339  
340 -
341 341  (% class="col-xs-12 col-sm-4" %)
342 342  (((
343 343  [[Blind transfer screen. >>image:GS-blindTransfer.png||alt="Grandstream blind transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="182" width="317"]]
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366 366  * When there is a missed call, the display will show a missed call dialog on the idle screen and the light at the upper right corner of the phone will flash red.
367 367  * Tap the green phone icon to return the call.
368 368  * Tap anywhere on the display except the missed call prompt to return to the home screen.
369 -
370 -== Redialing External Calls ==
371 -
372 -* Access your call history and find the number you want to call back.
373 -* With your finger, press and hold on the phone number to reveal a menu of options.
374 -* Press **Edit before Calling.**
375 -
376 -**[[image:Wave-Edit before calling.jpg||alt="3350 phones: edit before calling screenshot." data-xwiki-image-style-border="true" height="253" width="253"]]**
377 -
378 -* Tap in front of the phone number and enter a **9** using the number pad on the phone.
379 -* Press **Audio Call** to initiate the call.
380 -
381 -[[image:3350-enter9.jpg||alt="3350 phone: add 9 and press Audio call screenshot." data-xwiki-image-style-border="true" height="248" width="472"]]
382 -
383 -
384 -
385 385  )))
386 386  
387 387  
388 388  
389 -
390 390  (% class="col-xs-12 col-sm-4" %)
391 391  (((
392 392  [[Call History screen.>>image:GS-CallHistory.png||alt="Grandstream Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
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436 436  
437 437  
438 438  
439 -
440 440  (% class="col-xs-12 col-sm-4" %)
441 441  (((
442 442  [[Do not disturb>>image:GS-DND.png||alt="Grandstream Do not disturb mode" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="210" width="367"]]
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462 462  (((
463 463  = Voicemail =
464 464  
465 -* **Voicemails can be accessed in the following ways:**
466 -** **Desk phone:** use the **Voicemail** app to listen to and manage voicemails. Contact Tech Support if you don't know your voicemail passcode.
467 -** **Grandstream Wave for Desktop app**: listen to and manage voicemails through Calls link in the app. Follow instructions on the [[Wave for Desktop page>>doc:Main.DevicesHardware.GrandStream Phones.Grandstream Wave App.WebHome]].
371 +* Voicemails can be accessed
372 +** **Desk phone:** use the Voicemail app to listen to and manage voicemails. Contact Tech Support if you don't know your voicemail passcode.
373 +** **Grandstream Wave for Desktop app**: listen to and manage voicemails through Calls link in the app.
468 468  ** **District email**: 
469 469  *** A copy of all voicemails will be sent as .wav files to the email address of the user tied to the extension. The emails will come from "EASD Phone System". Tips for listening to the voicemail:
470 470  **** **Chrome and Firefox** web browser: voicemail .wav files will not play directly in the browsers. They need to be downloaded to the computer and played in Apple Music.
471 471  **** **Safari** web browser: voicemail .wav files play within the browser.
472 -**** On a **district iPhone:** voicemail .wav files will play automatically within the email system. 
473 -
474 -* **Set up your voicemail greeting:**
475 -** Sign in to your voicemail box using your passcode.
476 -** Press **0 for mailbox options**.
477 -** Press **1 to record unavailable message**. Press # after recording.
478 -*** (% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant:normal; font-weight:400; text-decoration:none; white-space:pre-wrap" %)1 to accept recording
479 -*** (% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant:normal; font-weight:400; text-decoration:none; white-space:pre-wrap" %)2 to listen to your recording
480 -*** (% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant:normal; font-weight:400; text-decoration:none; white-space:pre-wrap" %)3 to rerecord the recording
481 -** Press **3 to record your name.** Press # after recording.
482 -*** (% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant:normal; font-weight:400; text-decoration:none; white-space:pre-wrap" %)1 to accept recording
483 -*** (% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant:normal; font-weight:400; text-decoration:none; white-space:pre-wrap" %)2 to listen to your recording
484 -*** (% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant:normal; font-weight:400; text-decoration:none; white-space:pre-wrap" %)3 to rerecord the recording
485 -** Press **5 to change your password**. Press # after changing the password.
486 -*** Reenter the new password followed by the # key.
487 -
488 -* **To check your voicemail from another phone in the district:**
489 -** Call *98
490 -** Enter your extension number when prompted
491 -** Enter your voicemail password when prompted
378 +**** On a **district iPhone:** voicemail .wav files will play automatically within the email system.
492 492  )))
493 493  
494 494  
495 495  
496 -
497 497  (% class="col-xs-12 col-sm-4" %)
498 498  (((
499 499  [[Email containing voicemail file.>>image:GS-Email-Voicemail.png||alt="Grandstream voicemail to email view" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
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528 528  )))
529 529  
530 530  
531 -
532 532  (% class="col-xs-12 col-sm-4" %)
533 533  (((
534 534  [[In phone settings: adjust sounds, ringer and brightness.>>image:GS-Settings.png||alt="Grandstream Settings" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="209" width="367"]]
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555 555  
556 556  
557 557  
558 -
559 559  (% class="col-xs-12 col-sm-4" %)
560 560  (((
561 561  [[Grandstream doorbell system. >>image:GS-DoorSystem.png||alt="Grandstream Doorbell system screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="219" width="367"]]
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582 582  
583 583  
584 584  
585 -
586 586  (% class="col-xs-12 col-sm-4" %)
587 587  (((
588 588  [[Enter paging extension number and press Audio call.>>image:GR3350-Call.png||alt="Call screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
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605 605  
606 606  
607 607  
608 -
609 609  (% class="col-xs-12 col-sm-4" %)
610 610  (((
611 611  [[Disconnect phone cord and replace to restart phone.>>image:GS-backs.png||alt="Grandstream - image of phone back with powered port highlighted." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="257" width="310"]]
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