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Last modified by Christine Sklareski on 2026/07/23 10:12
From version 92.4
edited by Christine Sklareski
on 2026/07/23 10:08
Change comment: There is no comment for this version
To version 90.1
edited by Christine Sklareski
on 2025/08/21 16:26
Change comment: There is no comment for this version

Summary

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45 45  
46 46  
47 47  
48 -
49 49  (% class="col-xs-12 col-sm-4" %)
50 50  (((
51 51  {{box title="**Contents**"}}
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105 105  
106 106  
107 107  
108 -
109 109  (% class="col-xs-12 col-sm-4" %)
110 110  (((
111 111  [[Grandstream 3350 **Call screen**>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="213" width="367"]]
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164 164  
165 165  
166 166  
167 -
168 168  (% class="col-xs-12 col-sm-4" %)
169 169  (((
170 170  [[Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="203" width="367"]]
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200 200  
201 201  
202 202  
203 -
204 204  (% class="col-xs-12 col-sm-4" %)
205 205  (((
206 206  [[Tap answer to answer an incoming call.>>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
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241 241  ** Tap the Star to add them to Favorites.
242 242  
243 243  {{warning}}
244 -If your phone needs to be factory reset, your saved contacts will be deleted. They can be saved again after the reset.
240 +If your phone needs to be factory reset, your saved contacts will be deleted. They can be saved again after the reset. Type your warning message here.
245 245  {{/warning}}
246 246  
247 247  
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249 249  
250 250  
251 251  
252 -
253 253  (% class="col-xs-12 col-sm-4" %)
254 254  (((
255 255  [[EASD Directory >>image:GS-LDAP-cropped.jpg||alt="Grandstream directory" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="208" width="367"]]
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268 268  
269 269  * **To program a speed dial:**
270 270  ** Press the **pencil** under the speed dial names on the left side of the phone display. This opens the **Programming app**.
271 -** To add a new speed dial number, tap the **+ plus** sign at the top of the display.
266 +** To add a new speed dial number, tap the **+ plus** sign
272 272  *** **Enter name**: the cursor appears where you enter the name that you want to program.
273 273  *** (% style="display:none" %) (%%)**Enter extension**: Tap in the Number field and enter the extension that you want to program.
274 274  *** **Select programming type**: select a programming option above the name and number field:
275 -**** **Speed dial**: simply dials the extension when tapped.
276 -**** **Blue Lamp Field**: allows you to see when the extension is ringing or if the person is on a call (this works if you are in a pickup group with the extension).
270 +**** Speed dial: simply dials the extension when tapped.
271 +**** Blue Lamp Field: allows you to see when the line is ringing or if the person is on a call (this works if you are in a pickup group with the extension).
277 277  *** **Tap the blue check mark** at the top right to save the speed dial.
278 278  
274 +
279 279  * **To edit the speed dial screen, tap the pencil at the top of the Programming screen.**
280 280  ** **Edit contacts:** Each saved speed dial is editable by tapping the pencil icon on its tile.
281 -** **Reorder list**: Press, hold and drag a tile to a new location.
277 +** **Reorder list**: Press and hold to drag tiles to a new location.
282 282  ** **Remove speed dials**: Place a check in the box and tap the trash can to delete a speed dial.
283 283  
284 -* **Once the speed dials are saved, you can resize the speed dial block into more columns to show more saved extensions on the phone's Home Screen:**
280 +
281 +* **Once the speed dials are saved, you can resize the speed dial block to view more speed dials columns on the phone's Home Screen:**
285 285  ** Press and hold on the speed dial block.
286 -** A white guide box with white dots appears in a square around the block, press and drag the dots to resize the block to 2 or 3 columns.
287 -** Tap off the speed dial block to save the change or tap the Home button.
283 +** A white guide lines appear in a square with white dots around the block, press and drag the dots to expand to 2 or 3 columns.
284 +** Tap off the speed dial block to save the change (or tap the Home button).
288 288  
289 289  * **To update a button box:**
290 -** First, disconnect the button box power cable from the back of the phone.
291 -** Make the speed dial changes.
292 -** Reconnect the cable from the button box to the phone.
287 +** Disconnect the button box power cable from the back of the phone
288 +** Make the speed dial changes
289 +** Reconnect the cable from the button box to the phone
293 293  ** Click "Sync" when prompted.
294 294  )))
295 295  
296 296  
297 297  
298 -
299 299  (% class="col-xs-12 col-sm-4" %)
300 300  (((
301 301  [[Program speed dials screen. >>image:Program keys.png||alt="Grandstream program keys" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="182" width="317"]]
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337 337  
338 338  
339 339  
340 -
341 341  (% class="col-xs-12 col-sm-4" %)
342 342  (((
343 343  [[Blind transfer screen. >>image:GS-blindTransfer.png||alt="Grandstream blind transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="182" width="317"]]
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366 366  * When there is a missed call, the display will show a missed call dialog on the idle screen and the light at the upper right corner of the phone will flash red.
367 367  * Tap the green phone icon to return the call.
368 368  * Tap anywhere on the display except the missed call prompt to return to the home screen.
369 -
370 -== Redialing External Calls ==
371 -
372 -* Access your call history and find the number you want to call back.
373 -* With your finger, press and hold on the phone number to reveal a menu of options.
374 -* Press **Edit before Calling.**
375 -
376 -**[[image:Wave-Edit before calling.jpg||alt="3350 phones: edit before calling screenshot." data-xwiki-image-style-border="true" height="253" width="253"]]**
377 -
378 -* Tap in front of the phone number and enter a **9** using the number pad on the phone.
379 -* Press **Audio Call** to initiate the call.
380 -
381 -[[image:3350-enter9.jpg||alt="3350 phone: add 9 and press Audio call screenshot." data-xwiki-image-style-border="true" height="248" width="472"]]
382 -
383 -
384 -
385 385  )))
386 386  
387 387  
388 388  
389 -
390 390  (% class="col-xs-12 col-sm-4" %)
391 391  (((
392 392  [[Call History screen.>>image:GS-CallHistory.png||alt="Grandstream Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
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436 436  
437 437  
438 438  
439 -
440 440  (% class="col-xs-12 col-sm-4" %)
441 441  (((
442 442  [[Do not disturb>>image:GS-DND.png||alt="Grandstream Do not disturb mode" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="210" width="367"]]
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463 463  = Voicemail =
464 464  
465 465  * **Voicemails can be accessed in the following ways:**
466 -** **Desk phone:** use the **Voicemail** app to listen to and manage voicemails. Contact Tech Support if you don't know your voicemail passcode.
443 +** **Desk phone:** use the Voicemail app to listen to and manage voicemails. Contact Tech Support if you don't know your voicemail passcode.
467 467  ** **Grandstream Wave for Desktop app**: listen to and manage voicemails through Calls link in the app. Follow instructions on the [[Wave for Desktop page>>doc:Main.DevicesHardware.GrandStream Phones.Grandstream Wave App.WebHome]].
468 468  ** **District email**: 
469 469  *** A copy of all voicemails will be sent as .wav files to the email address of the user tied to the extension. The emails will come from "EASD Phone System". Tips for listening to the voicemail:
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473 473  
474 474  * **Set up your voicemail greeting:**
475 475  ** Sign in to your voicemail box using your passcode.
476 -** Press **0 for mailbox options**.
477 -** Press **1 to record unavailable message**. Press # after recording.
453 +** Press 0 for mailbox options.
454 +** Press 1 to record unavailable message. Press # after recording.
478 478  *** (% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant:normal; font-weight:400; text-decoration:none; white-space:pre-wrap" %)1 to accept recording
479 479  *** (% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant:normal; font-weight:400; text-decoration:none; white-space:pre-wrap" %)2 to listen to your recording
480 480  *** (% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant:normal; font-weight:400; text-decoration:none; white-space:pre-wrap" %)3 to rerecord the recording
481 -** Press **3 to record your name.** Press # after recording.
458 +** Press 3 to record your name. Press # after recording.
482 482  *** (% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant:normal; font-weight:400; text-decoration:none; white-space:pre-wrap" %)1 to accept recording
483 483  *** (% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant:normal; font-weight:400; text-decoration:none; white-space:pre-wrap" %)2 to listen to your recording
484 484  *** (% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant:normal; font-weight:400; text-decoration:none; white-space:pre-wrap" %)3 to rerecord the recording
485 -** Press **5 to change your password**. Press # after changing the password.
462 +** Press 5 to change your password. Press # after changing the password.
486 486  *** Reenter the new password followed by the # key.
487 487  
488 488  * **To check your voicemail from another phone in the district:**
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493 493  
494 494  
495 495  
496 -
497 497  (% class="col-xs-12 col-sm-4" %)
498 498  (((
499 499  [[Email containing voicemail file.>>image:GS-Email-Voicemail.png||alt="Grandstream voicemail to email view" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
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528 528  )))
529 529  
530 530  
531 -
532 532  (% class="col-xs-12 col-sm-4" %)
533 533  (((
534 534  [[In phone settings: adjust sounds, ringer and brightness.>>image:GS-Settings.png||alt="Grandstream Settings" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="209" width="367"]]
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555 555  
556 556  
557 557  
558 -
559 559  (% class="col-xs-12 col-sm-4" %)
560 560  (((
561 561  [[Grandstream doorbell system. >>image:GS-DoorSystem.png||alt="Grandstream Doorbell system screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="219" width="367"]]
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582 582  
583 583  
584 584  
585 -
586 586  (% class="col-xs-12 col-sm-4" %)
587 587  (((
588 588  [[Enter paging extension number and press Audio call.>>image:GR3350-Call.png||alt="Call screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
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605 605  
606 606  
607 607  
608 -
609 609  (% class="col-xs-12 col-sm-4" %)
610 610  (((
611 611  [[Disconnect phone cord and replace to restart phone.>>image:GS-backs.png||alt="Grandstream - image of phone back with powered port highlighted." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="257" width="310"]]
3350-enter9.jpg
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