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Last modified by Christine Sklareski on 2025/10/10 13:29
From version 92.3
edited by Christine Sklareski
on 2025/10/10 13:29
Change comment: There is no comment for this version
To version 88.2
edited by Christine Sklareski
on 2025/08/13 16:06
Change comment: There is no comment for this version

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258 258  (((
259 259  (% class="col-xs-12 col-sm-8" %)
260 260  (((
261 -= Programming Speed Dials =
262 -
263 -
264 -* **To program a speed dial:**
265 -** Press the **pencil** under the speed dial names on the left side of the phone display. This opens the **Programming app**.
266 -** To add a new speed dial number, tap the **+ plus** sign at the top of the display.
267 -*** **Enter name**: the cursor appears where you enter the name that you want to program.
268 -*** (% style="display:none" %) (%%)**Enter extension**: Tap in the Number field and enter the extension that you want to program.
269 -*** **Select programming type**: select a programming option above the name and number field:
270 -**** **Speed dial**: simply dials the extension when tapped.
271 -**** **Blue Lamp Field**: allows you to see when the extension is ringing or if the person is on a call (this works if you are in a pickup group with the extension).
272 -*** **Tap the blue check mark** at the top right to save the speed dial.
273 -
274 -* **To edit the speed dial screen, tap the pencil at the top of the Programming screen.**
275 -** **Edit contacts:** Each saved speed dial is editable by tapping the pencil icon on its tile.
276 -** **Reorder list**: Press, hold and drag a tile to a new location.
277 -** **Remove speed dials**: Place a check in the box and tap the trash can to delete a speed dial.
278 -
279 -* **Once the speed dials are saved, you can resize the speed dial block into more columns to show more saved extensions on the phone's Home Screen:**
280 -** Press and hold on the speed dial block.
281 -** A white guide box with white dots appears in a square around the block, press and drag the dots to resize the block to 2 or 3 columns.
282 -** Tap off the speed dial block to save the change or tap the Home button.
283 -
284 -* **To update a button box:**
285 -** First, disconnect the button box power cable from the back of the phone.
286 -** Make the speed dial changes.
287 -** Reconnect the cable from the button box to the phone.
288 -** Click "Sync" when prompted.
289 -)))
290 -
291 -
292 -
293 -(% class="col-xs-12 col-sm-4" %)
294 -(((
295 -[[Program speed dials screen. >>image:Program keys.png||alt="Grandstream program keys" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="182" width="317"]]
296 -
297 -[[Grandstream - Edit programable buttons. >>image:IMG_0145 2.jpeg||alt="Grandstream programable app" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="182" width="317"]]
298 -)))
299 -)))
300 -
301 -
302 -----
303 -
304 -(% class="row" %)
305 -(((
306 -(% class="col-xs-12 col-sm-8" %)
307 -(((
308 308  = Call Handling =
309 309  
310 310  
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359 359  * When there is a missed call, the display will show a missed call dialog on the idle screen and the light at the upper right corner of the phone will flash red.
360 360  * Tap the green phone icon to return the call.
361 361  * Tap anywhere on the display except the missed call prompt to return to the home screen.
362 -
363 -== Redialing External Calls ==
364 -
365 -* Access your call history and find the number you want to call back.
366 -* With your finger, press and hold on the phone number to reveal a menu of options.
367 -* Press **Edit before Calling.**
368 -
369 -**[[image:Wave-Edit before calling.jpg||alt="3350 phones: edit before calling screenshot." data-xwiki-image-style-border="true" height="253" width="253"]]**
370 -
371 -* Tap in front of the phone number and enter a **9** using the number pad on the phone.
372 -* Press **Audio Call** to initiate the call.
373 -
374 -[[image:3350-enter9.jpg||alt="3350 phone: add 9 and press Audio call screenshot." data-xwiki-image-style-border="true" height="248" width="472"]]
375 -
376 -
377 -
378 378  )))
379 379  
380 380  
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454 454  = Voicemail =
455 455  
456 456  * **Voicemails can be accessed in the following ways:**
457 -** **Desk phone:** use the **Voicemail** app to listen to and manage voicemails. Contact Tech Support if you don't know your voicemail passcode.
394 +** **Desk phone:** use the Voicemail app to listen to and manage voicemails. Contact Tech Support if you don't know your voicemail passcode.
458 458  ** **Grandstream Wave for Desktop app**: listen to and manage voicemails through Calls link in the app. Follow instructions on the [[Wave for Desktop page>>doc:Main.DevicesHardware.GrandStream Phones.Grandstream Wave App.WebHome]].
459 459  ** **District email**: 
460 460  *** A copy of all voicemails will be sent as .wav files to the email address of the user tied to the extension. The emails will come from "EASD Phone System". Tips for listening to the voicemail:
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464 464  
465 465  * **Set up your voicemail greeting:**
466 466  ** Sign in to your voicemail box using your passcode.
467 -** Press **0 for mailbox options**.
468 -** Press **1 to record unavailable message**. Press # after recording.
404 +** Press 0 for mailbox options.
405 +** Press 1 to record unavailable message. Press # after recording.
469 469  *** (% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant:normal; font-weight:400; text-decoration:none; white-space:pre-wrap" %)1 to accept recording
470 470  *** (% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant:normal; font-weight:400; text-decoration:none; white-space:pre-wrap" %)2 to listen to your recording
471 471  *** (% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant:normal; font-weight:400; text-decoration:none; white-space:pre-wrap" %)3 to rerecord the recording
472 -** Press **3 to record your name.** Press # after recording.
409 +** Press 3 to record your name. Press # after recording.
473 473  *** (% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant:normal; font-weight:400; text-decoration:none; white-space:pre-wrap" %)1 to accept recording
474 474  *** (% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant:normal; font-weight:400; text-decoration:none; white-space:pre-wrap" %)2 to listen to your recording
475 475  *** (% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant:normal; font-weight:400; text-decoration:none; white-space:pre-wrap" %)3 to rerecord the recording
476 -** Press **5 to change your password**. Press # after changing the password.
413 +** Press 5 to change your password. Press # after changing the password.
477 477  *** Reenter the new password followed by the # key.
478 478  
479 479  * **To check your voicemail from another phone in the district:**
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