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Last modified by Christine Sklareski on 2026/07/23 10:12
From version 89.5
edited by Christine Sklareski
on 2025/08/21 16:26
Change comment: There is no comment for this version
To version 93.2
edited by Christine Sklareski
on 2026/07/23 10:12
Change comment: There is no comment for this version

Summary

Details

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45 45  
46 46  
47 47  
48 +
49 +
48 48  (% class="col-xs-12 col-sm-4" %)
49 49  (((
50 50  {{box title="**Contents**"}}
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104 104  
105 105  
106 106  
109 +
110 +
107 107  (% class="col-xs-12 col-sm-4" %)
108 108  (((
109 109  [[Grandstream 3350 **Call screen**>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="213" width="367"]]
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162 162  
163 163  
164 164  
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170 +
165 165  (% class="col-xs-12 col-sm-4" %)
166 166  (((
167 167  [[Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="203" width="367"]]
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197 197  
198 198  
199 199  
206 +
207 +
200 200  (% class="col-xs-12 col-sm-4" %)
201 201  (((
202 202  [[Tap answer to answer an incoming call.>>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
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237 237  ** Tap the Star to add them to Favorites.
238 238  
239 239  {{warning}}
240 -If your phone needs to be factory reset, your saved contacts will be deleted. They can be saved again after the reset. Type your warning message here.
248 +If your phone needs to be factory reset, your saved contacts will be deleted. They can be saved again after the reset.
241 241  {{/warning}}
242 242  
243 243  
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245 245  
246 246  
247 247  
256 +
257 +
248 248  (% class="col-xs-12 col-sm-4" %)
249 249  (((
250 250  [[EASD Directory >>image:GS-LDAP-cropped.jpg||alt="Grandstream directory" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="208" width="367"]]
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263 263  
264 264  * **To program a speed dial:**
265 265  ** Press the **pencil** under the speed dial names on the left side of the phone display. This opens the **Programming app**.
266 -** To add a new speed dial number, tap the **+ plus** sign
276 +** To add a new speed dial number, tap the **+ plus** sign at the top of the display.
267 267  *** **Enter name**: the cursor appears where you enter the name that you want to program.
268 268  *** (% style="display:none" %) (%%)**Enter extension**: Tap in the Number field and enter the extension that you want to program.
269 269  *** **Select programming type**: select a programming option above the name and number field:
270 -**** Speed dial: simply dials the extension when tapped.
271 -**** Blue Lamp Field: allows you to see when the line is ringing or if the person is on a call (this works if you are in a pickup group with the extension).
280 +**** **Speed dial**: simply dials the extension when tapped.
281 +**** **Blue Lamp Field**: allows you to see when the extension is ringing or if the person is on a call (this works if you are in a pickup group with the extension).
272 272  *** **Tap the blue check mark** at the top right to save the speed dial.
273 273  
274 -
275 275  * **To edit the speed dial screen, tap the pencil at the top of the Programming screen.**
276 276  ** **Edit contacts:** Each saved speed dial is editable by tapping the pencil icon on its tile.
277 -** **Reorder list**: Press and hold to drag tiles to a new location.
286 +** **Reorder list**: Press, hold and drag a tile to a new location.
278 278  ** **Remove speed dials**: Place a check in the box and tap the trash can to delete a speed dial.
279 279  
280 -
281 -* **Once the speed dials are saved, you can resize the speed dial block to view more speed dials columns on the phone's Home Screen:**
289 +* **Once the speed dials are saved, you can resize the speed dial block into more columns to show more saved extensions on the phone's Home Screen:**
282 282  ** Press and hold on the speed dial block.
283 -** A white guide lines appear in a square with white dots around the block, press and drag the dots to expand to 2 or 3 columns.
284 -** Tap off the speed dial block to save the change (or tap the Home button).
291 +** A white guide box with white dots appears in a square around the block, press and drag the dots to resize the block to 2 or 3 columns.
292 +** Tap off the speed dial block to save the change or tap the Home button.
285 285  
286 286  * **To update a button box:**
287 -** Disconnect the button box power cable from the back of the phone
288 -** Make the speed dial changes
289 -** Reconnect the cable from the button box to the phone
295 +** First, disconnect the button box power cable from the back of the phone.
296 +** Make the speed dial changes following the instructions above.
297 +** Reconnect the cable from the button box to the phone.
290 290  ** Click "Sync" when prompted.
291 291  )))
292 292  
293 293  
294 294  
303 +
304 +
295 295  (% class="col-xs-12 col-sm-4" %)
296 296  (((
297 297  [[Program speed dials screen. >>image:Program keys.png||alt="Grandstream program keys" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="182" width="317"]]
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333 333  
334 334  
335 335  
346 +
347 +
336 336  (% class="col-xs-12 col-sm-4" %)
337 337  (((
338 338  [[Blind transfer screen. >>image:GS-blindTransfer.png||alt="Grandstream blind transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="182" width="317"]]
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361 361  * When there is a missed call, the display will show a missed call dialog on the idle screen and the light at the upper right corner of the phone will flash red.
362 362  * Tap the green phone icon to return the call.
363 363  * Tap anywhere on the display except the missed call prompt to return to the home screen.
376 +
377 +== Redialing External Calls ==
378 +
379 +* Access your call history and find the number you want to call back.
380 +* With your finger, press and hold on the phone number to reveal a menu of options.
381 +* Press **Edit before Calling.**
382 +
383 +**[[image:Wave-Edit before calling.jpg||alt="3350 phones: edit before calling screenshot." data-xwiki-image-style-border="true" height="253" width="253"]]**
384 +
385 +* Tap in front of the phone number and enter a **9** using the number pad on the phone.
386 +* Press **Audio Call** to initiate the call.
387 +
388 +[[image:3350-enter9.jpg||alt="3350 phone: add 9 and press Audio call screenshot." data-xwiki-image-style-border="true" height="248" width="472"]]
389 +
390 +
391 +
364 364  )))
365 365  
366 366  
367 367  
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397 +
368 368  (% class="col-xs-12 col-sm-4" %)
369 369  (((
370 370  [[Call History screen.>>image:GS-CallHistory.png||alt="Grandstream Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
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414 414  
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416 416  
447 +
448 +
417 417  (% class="col-xs-12 col-sm-4" %)
418 418  (((
419 419  [[Do not disturb>>image:GS-DND.png||alt="Grandstream Do not disturb mode" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="210" width="367"]]
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440 440  = Voicemail =
441 441  
442 442  * **Voicemails can be accessed in the following ways:**
443 -** **Desk phone:** use the Voicemail app to listen to and manage voicemails. Contact Tech Support if you don't know your voicemail passcode.
475 +** **Desk phone:** use the **Voicemail** app to listen to and manage voicemails. Contact Tech Support if you don't know your voicemail passcode.
444 444  ** **Grandstream Wave for Desktop app**: listen to and manage voicemails through Calls link in the app. Follow instructions on the [[Wave for Desktop page>>doc:Main.DevicesHardware.GrandStream Phones.Grandstream Wave App.WebHome]].
445 445  ** **District email**: 
446 446  *** A copy of all voicemails will be sent as .wav files to the email address of the user tied to the extension. The emails will come from "EASD Phone System". Tips for listening to the voicemail:
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450 450  
451 451  * **Set up your voicemail greeting:**
452 452  ** Sign in to your voicemail box using your passcode.
453 -** Press 0 for mailbox options.
454 -** Press 1 to record unavailable message. Press # after recording.
485 +** Press **0 for mailbox options**.
486 +** Press **1 to record unavailable message**. Press # after recording.
455 455  *** (% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant:normal; font-weight:400; text-decoration:none; white-space:pre-wrap" %)1 to accept recording
456 456  *** (% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant:normal; font-weight:400; text-decoration:none; white-space:pre-wrap" %)2 to listen to your recording
457 457  *** (% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant:normal; font-weight:400; text-decoration:none; white-space:pre-wrap" %)3 to rerecord the recording
458 -** Press 3 to record your name. Press # after recording.
490 +** Press **3 to record your name.** Press # after recording.
459 459  *** (% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant:normal; font-weight:400; text-decoration:none; white-space:pre-wrap" %)1 to accept recording
460 460  *** (% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant:normal; font-weight:400; text-decoration:none; white-space:pre-wrap" %)2 to listen to your recording
461 461  *** (% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant:normal; font-weight:400; text-decoration:none; white-space:pre-wrap" %)3 to rerecord the recording
462 -** Press 5 to change your password. Press # after changing the password.
494 +** Press **5 to change your password**. Press # after changing the password.
463 463  *** Reenter the new password followed by the # key.
464 464  
465 465  * **To check your voicemail from another phone in the district:**
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470 470  
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472 472  
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473 473  (% class="col-xs-12 col-sm-4" %)
474 474  (((
475 475  [[Email containing voicemail file.>>image:GS-Email-Voicemail.png||alt="Grandstream voicemail to email view" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
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504 504  )))
505 505  
506 506  
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542 +
507 507  (% class="col-xs-12 col-sm-4" %)
508 508  (((
509 509  [[In phone settings: adjust sounds, ringer and brightness.>>image:GS-Settings.png||alt="Grandstream Settings" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="209" width="367"]]
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530 530  
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532 532  
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570 +
533 533  (% class="col-xs-12 col-sm-4" %)
534 534  (((
535 535  [[Grandstream doorbell system. >>image:GS-DoorSystem.png||alt="Grandstream Doorbell system screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="219" width="367"]]
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556 556  
557 557  
558 558  
597 +
598 +
559 559  (% class="col-xs-12 col-sm-4" %)
560 560  (((
561 561  [[Enter paging extension number and press Audio call.>>image:GR3350-Call.png||alt="Call screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
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580 580  
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581 581  (% class="col-xs-12 col-sm-4" %)
582 582  (((
583 583  [[Disconnect phone cord and replace to restart phone.>>image:GS-backs.png||alt="Grandstream - image of phone back with powered port highlighted." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="257" width="310"]]
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