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Last modified by Christine Sklareski on 2026/07/23 10:12
From version 89.4
edited by Christine Sklareski
on 2025/08/21 16:25
Change comment: There is no comment for this version
To version 93.2
edited by Christine Sklareski
on 2026/07/23 10:12
Change comment: There is no comment for this version

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48 +
49 +
48 48  (% class="col-xs-12 col-sm-4" %)
49 49  (((
50 50  {{box title="**Contents**"}}
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104 104  
105 105  
106 106  
109 +
110 +
107 107  (% class="col-xs-12 col-sm-4" %)
108 108  (((
109 109  [[Grandstream 3350 **Call screen**>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="213" width="367"]]
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162 162  
163 163  
164 164  
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165 165  (% class="col-xs-12 col-sm-4" %)
166 166  (((
167 167  [[Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="203" width="367"]]
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197 197  
198 198  
199 199  
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207 +
200 200  (% class="col-xs-12 col-sm-4" %)
201 201  (((
202 202  [[Tap answer to answer an incoming call.>>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
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237 237  ** Tap the Star to add them to Favorites.
238 238  
239 239  {{warning}}
240 -If your phone needs to be factory reset, your saved contacts will be deleted. They can be saved again after the reset. Type your warning message here.
248 +If your phone needs to be factory reset, your saved contacts will be deleted. They can be saved again after the reset.
241 241  {{/warning}}
242 242  
243 243  
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245 245  
246 246  
247 247  
256 +
257 +
248 248  (% class="col-xs-12 col-sm-4" %)
249 249  (((
250 250  [[EASD Directory >>image:GS-LDAP-cropped.jpg||alt="Grandstream directory" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="208" width="367"]]
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263 263  
264 264  * **To program a speed dial:**
265 265  ** Press the **pencil** under the speed dial names on the left side of the phone display. This opens the **Programming app**.
266 -** To add a new speed dial number, tap the **+ plus** sign
276 +** To add a new speed dial number, tap the **+ plus** sign at the top of the display.
267 267  *** **Enter name**: the cursor appears where you enter the name that you want to program.
268 268  *** (% style="display:none" %) (%%)**Enter extension**: Tap in the Number field and enter the extension that you want to program.
269 269  *** **Select programming type**: select a programming option above the name and number field:
270 -**** Speed dial: simply dials the extension when tapped.
271 -**** Blue Lamp Field: allows you to see when the line is ringing or if the person is on a call (this works if you are in a pickup group with the extension).
280 +**** **Speed dial**: simply dials the extension when tapped.
281 +**** **Blue Lamp Field**: allows you to see when the extension is ringing or if the person is on a call (this works if you are in a pickup group with the extension).
272 272  *** **Tap the blue check mark** at the top right to save the speed dial.
273 273  
274 -
275 275  * **To edit the speed dial screen, tap the pencil at the top of the Programming screen.**
276 276  ** **Edit contacts:** Each saved speed dial is editable by tapping the pencil icon on its tile.
277 -** **Reorder list**: Press and hold to drag tiles to a new location.
286 +** **Reorder list**: Press, hold and drag a tile to a new location.
278 278  ** **Remove speed dials**: Place a check in the box and tap the trash can to delete a speed dial.
279 -* **Once the speed dials are saved, you can resize the speed dial block to view more speed dials columns on the phone's Home Screen:**
288 +
289 +* **Once the speed dials are saved, you can resize the speed dial block into more columns to show more saved extensions on the phone's Home Screen:**
280 280  ** Press and hold on the speed dial block.
281 -** A white guide lines appear in a square with white dots around the block, press and drag the dots to expand to 2 or 3 columns.
282 -** Tap off the speed dial block to save the change (or tap the Home button).
291 +** A white guide box with white dots appears in a square around the block, press and drag the dots to resize the block to 2 or 3 columns.
292 +** Tap off the speed dial block to save the change or tap the Home button.
293 +
294 +* **To update a button box:**
295 +** First, disconnect the button box power cable from the back of the phone.
296 +** Make the speed dial changes following the instructions above.
297 +** Reconnect the cable from the button box to the phone.
298 +** Click "Sync" when prompted.
283 283  )))
284 284  
285 285  
286 286  
303 +
304 +
287 287  (% class="col-xs-12 col-sm-4" %)
288 288  (((
289 289  [[Program speed dials screen. >>image:Program keys.png||alt="Grandstream program keys" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="182" width="317"]]
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325 325  
326 326  
327 327  
346 +
347 +
328 328  (% class="col-xs-12 col-sm-4" %)
329 329  (((
330 330  [[Blind transfer screen. >>image:GS-blindTransfer.png||alt="Grandstream blind transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="182" width="317"]]
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353 353  * When there is a missed call, the display will show a missed call dialog on the idle screen and the light at the upper right corner of the phone will flash red.
354 354  * Tap the green phone icon to return the call.
355 355  * Tap anywhere on the display except the missed call prompt to return to the home screen.
376 +
377 +== Redialing External Calls ==
378 +
379 +* Access your call history and find the number you want to call back.
380 +* With your finger, press and hold on the phone number to reveal a menu of options.
381 +* Press **Edit before Calling.**
382 +
383 +**[[image:Wave-Edit before calling.jpg||alt="3350 phones: edit before calling screenshot." data-xwiki-image-style-border="true" height="253" width="253"]]**
384 +
385 +* Tap in front of the phone number and enter a **9** using the number pad on the phone.
386 +* Press **Audio Call** to initiate the call.
387 +
388 +[[image:3350-enter9.jpg||alt="3350 phone: add 9 and press Audio call screenshot." data-xwiki-image-style-border="true" height="248" width="472"]]
389 +
390 +
391 +
356 356  )))
357 357  
358 358  
359 359  
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397 +
360 360  (% class="col-xs-12 col-sm-4" %)
361 361  (((
362 362  [[Call History screen.>>image:GS-CallHistory.png||alt="Grandstream Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
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406 406  
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448 +
409 409  (% class="col-xs-12 col-sm-4" %)
410 410  (((
411 411  [[Do not disturb>>image:GS-DND.png||alt="Grandstream Do not disturb mode" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="210" width="367"]]
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432 432  = Voicemail =
433 433  
434 434  * **Voicemails can be accessed in the following ways:**
435 -** **Desk phone:** use the Voicemail app to listen to and manage voicemails. Contact Tech Support if you don't know your voicemail passcode.
475 +** **Desk phone:** use the **Voicemail** app to listen to and manage voicemails. Contact Tech Support if you don't know your voicemail passcode.
436 436  ** **Grandstream Wave for Desktop app**: listen to and manage voicemails through Calls link in the app. Follow instructions on the [[Wave for Desktop page>>doc:Main.DevicesHardware.GrandStream Phones.Grandstream Wave App.WebHome]].
437 437  ** **District email**: 
438 438  *** A copy of all voicemails will be sent as .wav files to the email address of the user tied to the extension. The emails will come from "EASD Phone System". Tips for listening to the voicemail:
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442 442  
443 443  * **Set up your voicemail greeting:**
444 444  ** Sign in to your voicemail box using your passcode.
445 -** Press 0 for mailbox options.
446 -** Press 1 to record unavailable message. Press # after recording.
485 +** Press **0 for mailbox options**.
486 +** Press **1 to record unavailable message**. Press # after recording.
447 447  *** (% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant:normal; font-weight:400; text-decoration:none; white-space:pre-wrap" %)1 to accept recording
448 448  *** (% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant:normal; font-weight:400; text-decoration:none; white-space:pre-wrap" %)2 to listen to your recording
449 449  *** (% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant:normal; font-weight:400; text-decoration:none; white-space:pre-wrap" %)3 to rerecord the recording
450 -** Press 3 to record your name. Press # after recording.
490 +** Press **3 to record your name.** Press # after recording.
451 451  *** (% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant:normal; font-weight:400; text-decoration:none; white-space:pre-wrap" %)1 to accept recording
452 452  *** (% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant:normal; font-weight:400; text-decoration:none; white-space:pre-wrap" %)2 to listen to your recording
453 453  *** (% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant:normal; font-weight:400; text-decoration:none; white-space:pre-wrap" %)3 to rerecord the recording
454 -** Press 5 to change your password. Press # after changing the password.
494 +** Press **5 to change your password**. Press # after changing the password.
455 455  *** Reenter the new password followed by the # key.
456 456  
457 457  * **To check your voicemail from another phone in the district:**
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465 465  (% class="col-xs-12 col-sm-4" %)
466 466  (((
467 467  [[Email containing voicemail file.>>image:GS-Email-Voicemail.png||alt="Grandstream voicemail to email view" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
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496 496  )))
497 497  
498 498  
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499 499  (% class="col-xs-12 col-sm-4" %)
500 500  (((
501 501  [[In phone settings: adjust sounds, ringer and brightness.>>image:GS-Settings.png||alt="Grandstream Settings" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="209" width="367"]]
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525 525  (% class="col-xs-12 col-sm-4" %)
526 526  (((
527 527  [[Grandstream doorbell system. >>image:GS-DoorSystem.png||alt="Grandstream Doorbell system screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="219" width="367"]]
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548 548  
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550 550  
597 +
598 +
551 551  (% class="col-xs-12 col-sm-4" %)
552 552  (((
553 553  [[Enter paging extension number and press Audio call.>>image:GR3350-Call.png||alt="Call screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
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570 570  
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573 573  (% class="col-xs-12 col-sm-4" %)
574 574  (((
575 575  [[Disconnect phone cord and replace to restart phone.>>image:GS-backs.png||alt="Grandstream - image of phone back with powered port highlighted." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="257" width="310"]]
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