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Last modified by Christine Sklareski on 2025/08/22 07:59
From version 89.3
edited by Christine Sklareski
on 2025/08/21 16:14
Change comment: There is no comment for this version
To version 73.1
edited by Christine Sklareski
on 2025/06/16 15:21
Change comment: There is no comment for this version

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1 -Admin Phone Directions - GS3350 Model
1 +Admin_Directions-GS3350
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23 23  The home screen displays **Tech-configured speed dials** on the left, topped by the **signed-in user's name and extension**. On the right, **Call**, **Contacts**, and **Call history** softkeys are shown from top to bottom. The home screen will also have access to **Settings**.
24 24  
25 25  
26 -If your name and phone extension are not showing at the top left corner of the speed dial area, please [[submit a tech request>>http://support.etownschools.org||rel="noopener noreferrer" target="_blank"]] for assistance.
27 -
28 -
29 29  [[Page 1 of the Grandstream home screen.>>image:GS-Home-1.png||alt="Grandstream home screen - page 1" data-xwiki-image-style-border="true" height="255" width="450"]]
30 30  
31 31  
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34 34  [[Page 2 of the Grandstream home screen.>>image:GS-Home2.png||alt="Grandstream home screen, page 2." data-xwiki-image-style-border="true" height="246" width="450"]]
35 35  
36 36  
37 -The LED Indicator light at the top right corner of the phone alerts to different messages and status of the phone:
38 -
39 -[[LED Indicator light guide.>>image:3350-LED_Indicator.png||alt="Grandstream 3350 LED Indicator light screenshot." data-xwiki-image-style-border="true" height="307" width="520"]]
40 -
41 -
42 -
43 43  A subset of screenshots displayed on this Grandstream page are sourced from the Grandstream 3350 [[User Guide>>https://www.grandstream.com/hubfs/Product_Documentation/GXV3350_User_Guide.pdf||rel="noopener noreferrer" target="_blank"]].
44 44  )))
45 45  
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65 65  
66 66  == Multiple ways to Initiate a call: ==
67 67  
68 -1. Pick up the handset.
69 -1. Press the Speaker button on the phone.
70 -1. Press the Call button on the touchscreen.
71 -1. Press a name in the Speed dial menu on the touchscreen or the button box.
59 +1. Pick up the handset
60 +1. Press the Speaker button on the phone
61 +1. Press the Call button on the touchscreen
62 +1. Press a name in the Speed dial menu on the touchscreen or the button box
72 72  1. Find a name in Contacts
73 73  
74 74  == Place Calls ==
75 75  
76 76  * **Place a ringing call to an internal extension:**
77 -** Initiate a call.
78 -** Use the keypad to enter the extension.
68 +** Initiate a call
69 +** Use the keypad to enter the extension
79 79  ** Press Audio call or Video call. Please note: Video calls will only work on admin phone models. Classroom phone models do not have a camera.
80 80  
81 81  (% style="display:none" %)
82 82  
83 83  * **To place a call to an outside phone number**:
84 -** Initiate a call.
85 -** Dial **9** (to access the outside line).
86 -** Dial the external phone number.
75 +** Initiate a call
76 +** Dial **9** (to access the outside line)
77 +** Dial the external phone number
87 87  ** Press Audio call or wait for the call to connect automatically.
88 88  
89 89  == Place Emergency Calls ==
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121 121  
122 122  (((
123 123  * **To initiate a conference call from the dial screen:** GS3350 phones support up to 6-way audio conferencing and 3-way video conferencing.
124 -** Bring up the dial screen.
125 -** Enter the first extension number, then press on it on the left panel of the screen.
126 -** The extension will be added to the dialing field and users can dial another number.
127 -** When all extensions have been entered, press "Audio Call" or "Video Call".
115 +** Bring up the dial screen
116 +** Enter the first extension number, then press on it on the left panel of the screen
117 +** The extension will be added to the dialing field and users can dial another number
118 +** When all extensions have been entered, press "Audio Call" or "Video Call"
128 128  
129 129  * **To initiate a conference call while on a phone call:**
130 -** When the phone is on the call screen, tap on the "Conference" button.
121 +** When the phone is on the call screen, tap on the "Conference" button
131 131  ** Enter the third-party number or choose an available number on the left menu from the call history or contacts.
132 132  ** After the call is established, the conference screen is brought up.
133 133  ** Tap the "Invite" button to add more members to the conference.
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185 185  * **To answer a single incoming call**:
186 186  ** Pick up the handset, or to answer by speaker phone, press either the "Speaker" button or tap the on-screen "Answer" button.
187 187  ** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to the handset.
179 +
188 188  * **To answer an incoming call during an active call:**
189 189  ** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the new call by audio, video or decline the new call. If the ringing call is answered, the first call will automatically be put on hold.
190 190  
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191 191  * **To pick up a call ringing at another phone in your group:**
192 192  ** Lift the handset and press the PICKUP button.
193 193  
194 -* **To send a ringing call your voicemail box instead of answering:**
186 +* **To send a ringing call to voicemail instead of answering:**
195 195  ** Press **Reject** on the phone display to transfer the call to voicemail.
196 196  )))
197 197  
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215 215  
216 216  
217 217  * **Finding EASD extensions in the directory**:
218 -** Tap the **User** icon on the right side of the home screen.
219 -** In the left menu, tap **LDAP.**
210 +** Tap the **User** icon on the right side of the home screen
211 +** In the left menu, tap **LDAP**
220 220  ** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
221 221  ** Tap the **green** **phone** icon to place a call.
222 222  
223 -{{warning}}
224 -If the LDAP Contacts don't load or you can't perform a search, restart the phone following the instructions at the bottom of this page.
225 -{{/warning}}
226 -
227 -
228 228  * **Frequently called contact list**:
229 -** Tap the **User** icon on the right side of the home screen.
230 -** In the left menu, tap **LDAP.**
216 +** Tap the **User** icon on the right side of the home screen
217 +** In the left menu, tap **LDAP**
231 231  ** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
232 232  ** Tap the **Download** button to save the extension to the contact list.
233 233  ** Find your downloaded contacts in the **Contacts** menu on the left side of the User screen.
234 -* **Saving Favorites:**
235 -** To save a favorite number, they must first be saved to your **Contacts** (not LDAP).
236 -** Tap on the user in Contacts
237 -** Tap the Star to add them to Favorites.
238 -
239 -{{warning}}
240 -If your phone needs to be factory reset, your saved contacts will be deleted. They can be saved again after the reset. Type your warning message here.
241 -{{/warning}}
242 -
243 -
244 244  )))
245 245  
246 246  
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258 258  (((
259 259  (% class="col-xs-12 col-sm-8" %)
260 260  (((
261 -= Programming Speed Dials =
262 -
263 -
264 -* **To program a speed dial:**
265 -** Press the **pencil** under the speed dial names on the left side of the phone display. This opens the **Programming app**.
266 -** To add a new speed dial number, tap the **+ plus** sign
267 -*** **Enter name**: the cursor appears where you enter the name that you want to program.
268 -*** (% style="display:none" %) (%%)**Enter extension**: Tap in the Number field and enter the extension that you want to program.
269 -*** **Select programming type**: select a programming option above the name and number field:
270 -**** Speed dial: simply dials the extension when tapped.
271 -**** Blue Lamp Field: allows you to see when the line is ringing or if the person is on a call (this works if you are in a pickup group with the extension).
272 -*** **Tap the blue check mark** at the top right to save the speed dial.
273 -
274 -
275 -* **To edit the speed dial screen, tap the pencil at the top of the Programming screen.**
276 -** **Edit contacts:** Each saved speed dial is editable by tapping the pencil icon on its tile.
277 -** **Reorder list**: Press and hold to drag tiles to a new location.
278 -** **Remove speed dials**: Place a check in the box and tap the trash can to delete a speed dial.
279 -)))
280 -
281 -
282 -
283 -(% class="col-xs-12 col-sm-4" %)
284 -(((
285 -[[Program speed dials screen. >>image:Program keys.png||alt="Grandstream program keys" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="182" width="317"]]
286 -
287 -[[Attended transfer screen. >>image:GS-AttendedTransfer.png||alt="Grandstream attended transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="182" width="317"]]
288 -)))
289 -)))
290 -
291 -
292 -----
293 -
294 -(% class="row" %)
295 -(((
296 -(% class="col-xs-12 col-sm-8" %)
297 -(((
298 298  = Call Handling =
299 299  
300 300  
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301 301  * **To transfer a call to another extension: **
302 302  ** **Blind transfer:**
303 303  *** While on a call, tap the **Transfer** button.
304 -*** Select the transfer mode "**Blind**" (blind is the default) at the top right corner.
305 -*** Use the keypad to enter the extension or tap **Keyboard** on the onscreen display to search for a name.
306 -**** When using the keyboard, enter the person's name and then tap the checkmark to begin the search. Tap on the correct person to initiate the transfer.
244 +*** Select **Transfer** to bring up the transfer screen.
245 +*** Select the transfer mode "**Blind**" (blind is the default)
246 +*** Enter the extension.
307 307  *** Tap on the **Transfer** softkey.
308 -*** The call will transfer to the extension and the phone system will hang up the initial call.
248 +*** The call will transfer to the extension and the phone system will hang up the call.
309 309  ** **Attended transfer:**
310 310  *** While on a call, tap the **Transfer** button.
311 311  *** Select **Transfer** to bring up the transfer screen.
312 -*** Select the transfer mode (blind is the default) and change it to **Attended.**
252 +*** Select the transfer mode (Blind is the default): change it to **Attended**
313 313  *** Enter the transfer target extension and then press the **Transfer** soft key on the right.
314 314  
315 315  * **To transfer a call directly to voicemail:**
316 -** Press** Transfer. **
317 -** Press** * **(star button).
256 +** Press** Transfer **
257 +** Press** * **(star button)
318 318  ** **Enter the desired voicemail extension.**
319 319  ** Press** Blind Transfer **to go to directly to voicemail.
320 320  )))
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323 323  
324 324  (% class="col-xs-12 col-sm-4" %)
325 325  (((
326 -[[Blind transfer screen. >>image:GS-blindTransfer.png||alt="Grandstream blind transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="182" width="317"]]
266 +[[Blind transfer screen. >>image:GS-blindTransfer.png||alt="Grandstream blind transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
327 327  
328 -[[Attended transfer screen. >>image:GS-AttendedTransfer.png||alt="Grandstream attended transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="182" width="317"]]
268 +[[Attended transfer screen. >>image:GS-AttendedTransfer.png||alt="Grandstream attended transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="210" width="367"]]
329 329  )))
330 330  )))
331 331  
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388 388  = Availability State: Do Not Disturb =
389 389  
390 390  
391 -* **When Do not disturb is engaged, incoming calls will be blocked for all accounts: **
331 +* **When Do not disturb is engaged, incoming calls will be blocked for all accounts. **
392 392  ** To initiate do not disturb, touch and drag the status bar (top edge of the display) down on the home screen.
393 393  ** Tap the DND icon to turn it on and off.
394 394  ** Calls can still be made out when the phone is in DND.
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427 427  (((
428 428  = Voicemail =
429 429  
430 -* **Voicemails can be accessed in the following ways:**
370 +* Voicemails can be accessed
431 431  ** **Desk phone:** use the Voicemail app to listen to and manage voicemails. Contact Tech Support if you don't know your voicemail passcode.
432 -** **Grandstream Wave for Desktop app**: listen to and manage voicemails through Calls link in the app. Follow instructions on the [[Wave for Desktop page>>doc:Main.DevicesHardware.GrandStream Phones.Grandstream Wave App.WebHome]].
372 +** **Grandstream Wave for Desktop app**: listen to and manage voicemails through Calls link in the app.
433 433  ** **District email**: 
434 434  *** A copy of all voicemails will be sent as .wav files to the email address of the user tied to the extension. The emails will come from "EASD Phone System". Tips for listening to the voicemail:
435 435  **** **Chrome and Firefox** web browser: voicemail .wav files will not play directly in the browsers. They need to be downloaded to the computer and played in Apple Music.
436 -**** **Safari** web browser: voicemail .wav files play within the browser.
437 -**** On a **district iPhone:** voicemail .wav files will play automatically within the email system. 
438 -
439 -* **Set up your voicemail greeting:**
440 -** Sign in to your voicemail box using your passcode.
441 -** Press 0 for mailbox options.
442 -** Press 1 to record unavailable message. Press # after recording.
443 -*** (% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant:normal; font-weight:400; text-decoration:none; white-space:pre-wrap" %)1 to accept recording
444 -*** (% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant:normal; font-weight:400; text-decoration:none; white-space:pre-wrap" %)2 to listen to your recording
445 -*** (% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant:normal; font-weight:400; text-decoration:none; white-space:pre-wrap" %)3 to rerecord the recording
446 -** Press 3 to record your name. Press # after recording.
447 -*** (% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant:normal; font-weight:400; text-decoration:none; white-space:pre-wrap" %)1 to accept recording
448 -*** (% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant:normal; font-weight:400; text-decoration:none; white-space:pre-wrap" %)2 to listen to your recording
449 -*** (% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant:normal; font-weight:400; text-decoration:none; white-space:pre-wrap" %)3 to rerecord the recording
450 -** Press 5 to change your password. Press # after changing the password.
451 -*** Reenter the new password followed by the # key.
452 -
453 -* **To check your voicemail from another phone in the district:**
454 -** Call *98
455 -** Enter your extension number when prompted
456 -** Enter your voicemail password when prompted
376 +**** **Safari** web browser: voicemail .wav files play within the browser
377 +**** On a **district iPhone:** voicemail .wav files will play automatically within the email system.
457 457  )))
458 458  
459 459  
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481 481  ** Disable touch sounds and tones in **Other Settings.**
482 482  
483 483  * **Disable Touch Tones (sounds when you're tapping on the screen or pressing buttons on the dial pad)**:
484 -** Tap the Home button.
485 -** Swipe left to the second page and tap **Settings.**
486 -** Swipe up and tap on **Sound.**
487 -** Tap **Other Sounds.**
488 -** Disable Touch sounds and Touch tone.
405 +** Tap the Home button
406 +** Swipe left to the second page and tap **Settings**
407 +** Swipe up and tap on **Sound**
408 +** Tap **Other Sounds**
409 +** Disable Touch sounds and Touch tone
489 489  
490 490  * **Adjust the Display:**
491 491  ** In **Settings, tap Display** to adjust the brightness level, screen timeout and font size.
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535 535  
536 536  
537 537  * **To all-call page within school:**
538 -** Pick up the handset.
539 -** When the dial tone is heard, enter the building's all-call paging extension.
540 -** When you hear the all-call paging tone, say the message into the handset.
459 +** Pick up the handset
460 +** When the dial tone is heard, enter the building's all-call paging extension
461 +** When you hear the all-call paging tone, say the message into the handset
541 541  ** Hang up the handset to end the page (you may consider pressing the hook switch button to end the page before replacing the handset to reduce a noisy hangup).
542 542  ** If you are unsure of the building's all-call paging extension, please submit a tech request through [[IncidentIQ>>http://support.etownschools.org]].
543 543  )))
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