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Last modified by Christine Sklareski on 2026/07/23 10:12
From version 84.1
edited by Christine Sklareski
on 2025/07/17 09:56
Change comment: There is no comment for this version
To version 93.2
edited by Christine Sklareski
on 2026/07/23 10:12
Change comment: There is no comment for this version

Summary

Details

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48 +
49 +
48 48  (% class="col-xs-12 col-sm-4" %)
49 49  (((
50 50  {{box title="**Contents**"}}
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104 104  
105 105  
106 106  
109 +
110 +
107 107  (% class="col-xs-12 col-sm-4" %)
108 108  (((
109 109  [[Grandstream 3350 **Call screen**>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="213" width="367"]]
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162 162  
163 163  
164 164  
169 +
170 +
165 165  (% class="col-xs-12 col-sm-4" %)
166 166  (((
167 167  [[Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="203" width="367"]]
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197 197  
198 198  
199 199  
206 +
207 +
200 200  (% class="col-xs-12 col-sm-4" %)
201 201  (((
202 202  [[Tap answer to answer an incoming call.>>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
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237 237  ** Tap the Star to add them to Favorites.
238 238  
239 239  {{warning}}
240 -If your phone needs to be factory reset, your saved contacts will be deleted. They can be saved again after the reset. Type your warning message here.
248 +If your phone needs to be factory reset, your saved contacts will be deleted. They can be saved again after the reset.
241 241  {{/warning}}
242 242  
243 243  
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245 245  
246 246  
247 247  
256 +
257 +
248 248  (% class="col-xs-12 col-sm-4" %)
249 249  (((
250 250  [[EASD Directory >>image:GS-LDAP-cropped.jpg||alt="Grandstream directory" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="208" width="367"]]
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258 258  (((
259 259  (% class="col-xs-12 col-sm-8" %)
260 260  (((
271 += Programming Speed Dials =
272 +
273 +
274 +* **To program a speed dial:**
275 +** Press the **pencil** under the speed dial names on the left side of the phone display. This opens the **Programming app**.
276 +** To add a new speed dial number, tap the **+ plus** sign at the top of the display.
277 +*** **Enter name**: the cursor appears where you enter the name that you want to program.
278 +*** (% style="display:none" %) (%%)**Enter extension**: Tap in the Number field and enter the extension that you want to program.
279 +*** **Select programming type**: select a programming option above the name and number field:
280 +**** **Speed dial**: simply dials the extension when tapped.
281 +**** **Blue Lamp Field**: allows you to see when the extension is ringing or if the person is on a call (this works if you are in a pickup group with the extension).
282 +*** **Tap the blue check mark** at the top right to save the speed dial.
283 +
284 +* **To edit the speed dial screen, tap the pencil at the top of the Programming screen.**
285 +** **Edit contacts:** Each saved speed dial is editable by tapping the pencil icon on its tile.
286 +** **Reorder list**: Press, hold and drag a tile to a new location.
287 +** **Remove speed dials**: Place a check in the box and tap the trash can to delete a speed dial.
288 +
289 +* **Once the speed dials are saved, you can resize the speed dial block into more columns to show more saved extensions on the phone's Home Screen:**
290 +** Press and hold on the speed dial block.
291 +** A white guide box with white dots appears in a square around the block, press and drag the dots to resize the block to 2 or 3 columns.
292 +** Tap off the speed dial block to save the change or tap the Home button.
293 +
294 +* **To update a button box:**
295 +** First, disconnect the button box power cable from the back of the phone.
296 +** Make the speed dial changes following the instructions above.
297 +** Reconnect the cable from the button box to the phone.
298 +** Click "Sync" when prompted.
299 +)))
300 +
301 +
302 +
303 +
304 +
305 +(% class="col-xs-12 col-sm-4" %)
306 +(((
307 +[[Program speed dials screen. >>image:Program keys.png||alt="Grandstream program keys" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="182" width="317"]]
308 +
309 +[[Grandstream - Edit programable buttons. >>image:IMG_0145 2.jpeg||alt="Grandstream programable app" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="182" width="317"]]
310 +)))
311 +)))
312 +
313 +
314 +----
315 +
316 +(% class="row" %)
317 +(((
318 +(% class="col-xs-12 col-sm-8" %)
319 +(((
261 261  = Call Handling =
262 262  
263 263  
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284 284  
285 285  
286 286  
346 +
347 +
287 287  (% class="col-xs-12 col-sm-4" %)
288 288  (((
289 289  [[Blind transfer screen. >>image:GS-blindTransfer.png||alt="Grandstream blind transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="182" width="317"]]
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312 312  * When there is a missed call, the display will show a missed call dialog on the idle screen and the light at the upper right corner of the phone will flash red.
313 313  * Tap the green phone icon to return the call.
314 314  * Tap anywhere on the display except the missed call prompt to return to the home screen.
376 +
377 +== Redialing External Calls ==
378 +
379 +* Access your call history and find the number you want to call back.
380 +* With your finger, press and hold on the phone number to reveal a menu of options.
381 +* Press **Edit before Calling.**
382 +
383 +**[[image:Wave-Edit before calling.jpg||alt="3350 phones: edit before calling screenshot." data-xwiki-image-style-border="true" height="253" width="253"]]**
384 +
385 +* Tap in front of the phone number and enter a **9** using the number pad on the phone.
386 +* Press **Audio Call** to initiate the call.
387 +
388 +[[image:3350-enter9.jpg||alt="3350 phone: add 9 and press Audio call screenshot." data-xwiki-image-style-border="true" height="248" width="472"]]
389 +
390 +
391 +
315 315  )))
316 316  
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318 318  
396 +
397 +
319 319  (% class="col-xs-12 col-sm-4" %)
320 320  (((
321 321  [[Call History screen.>>image:GS-CallHistory.png||alt="Grandstream Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
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365 365  
366 366  
367 367  
447 +
448 +
368 368  (% class="col-xs-12 col-sm-4" %)
369 369  (((
370 370  [[Do not disturb>>image:GS-DND.png||alt="Grandstream Do not disturb mode" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="210" width="367"]]
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391 391  = Voicemail =
392 392  
393 393  * **Voicemails can be accessed in the following ways:**
394 -** **Desk phone:** use the Voicemail app to listen to and manage voicemails. Contact Tech Support if you don't know your voicemail passcode.
475 +** **Desk phone:** use the **Voicemail** app to listen to and manage voicemails. Contact Tech Support if you don't know your voicemail passcode.
395 395  ** **Grandstream Wave for Desktop app**: listen to and manage voicemails through Calls link in the app. Follow instructions on the [[Wave for Desktop page>>doc:Main.DevicesHardware.GrandStream Phones.Grandstream Wave App.WebHome]].
396 396  ** **District email**: 
397 397  *** A copy of all voicemails will be sent as .wav files to the email address of the user tied to the extension. The emails will come from "EASD Phone System". Tips for listening to the voicemail:
398 398  **** **Chrome and Firefox** web browser: voicemail .wav files will not play directly in the browsers. They need to be downloaded to the computer and played in Apple Music.
399 399  **** **Safari** web browser: voicemail .wav files play within the browser.
400 -**** On a **district iPhone:** voicemail .wav files will play automatically within the email system.
481 +**** On a **district iPhone:** voicemail .wav files will play automatically within the email system. 
482 +
401 401  * **Set up your voicemail greeting:**
402 402  ** Sign in to your voicemail box using your passcode.
403 -** Press 0 for mailbox options.
404 -** Press 1 to record unavailable message.
405 -** Press 3 to record your name.
406 -** Press 5 to change your password.
485 +** Press **0 for mailbox options**.
486 +** Press **1 to record unavailable message**. Press # after recording.
487 +*** (% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant:normal; font-weight:400; text-decoration:none; white-space:pre-wrap" %)1 to accept recording
488 +*** (% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant:normal; font-weight:400; text-decoration:none; white-space:pre-wrap" %)2 to listen to your recording
489 +*** (% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant:normal; font-weight:400; text-decoration:none; white-space:pre-wrap" %)3 to rerecord the recording
490 +** Press **3 to record your name.** Press # after recording.
491 +*** (% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant:normal; font-weight:400; text-decoration:none; white-space:pre-wrap" %)1 to accept recording
492 +*** (% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant:normal; font-weight:400; text-decoration:none; white-space:pre-wrap" %)2 to listen to your recording
493 +*** (% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant:normal; font-weight:400; text-decoration:none; white-space:pre-wrap" %)3 to rerecord the recording
494 +** Press **5 to change your password**. Press # after changing the password.
495 +*** Reenter the new password followed by the # key.
496 +
497 +* **To check your voicemail from another phone in the district:**
498 +** Call *98
499 +** Enter your extension number when prompted
500 +** Enter your voicemail password when prompted
407 407  )))
408 408  
409 409  
410 410  
505 +
506 +
411 411  (% class="col-xs-12 col-sm-4" %)
412 412  (((
413 413  [[Email containing voicemail file.>>image:GS-Email-Voicemail.png||alt="Grandstream voicemail to email view" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
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442 442  )))
443 443  
444 444  
541 +
542 +
445 445  (% class="col-xs-12 col-sm-4" %)
446 446  (((
447 447  [[In phone settings: adjust sounds, ringer and brightness.>>image:GS-Settings.png||alt="Grandstream Settings" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="209" width="367"]]
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468 468  
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470 470  
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570 +
471 471  (% class="col-xs-12 col-sm-4" %)
472 472  (((
473 473  [[Grandstream doorbell system. >>image:GS-DoorSystem.png||alt="Grandstream Doorbell system screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="219" width="367"]]
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494 494  
495 495  
496 496  
597 +
598 +
497 497  (% class="col-xs-12 col-sm-4" %)
498 498  (((
499 499  [[Enter paging extension number and press Audio call.>>image:GR3350-Call.png||alt="Call screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
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622 +
519 519  (% class="col-xs-12 col-sm-4" %)
520 520  (((
521 521  [[Disconnect phone cord and replace to restart phone.>>image:GS-backs.png||alt="Grandstream - image of phone back with powered port highlighted." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="257" width="310"]]
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