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Last modified by Christine Sklareski on 2025/08/06 14:40
From version 80.1
edited by Christine Sklareski
on 2025/07/16 12:59
Change comment: There is no comment for this version
To version 59.1
edited by Christine Sklareski
on 2025/06/05 11:48
Change comment: There is no comment for this version

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Title
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1 -Admin Phone Directions - GS3350 Model
1 +Admin_Directions-GS3350
Content
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23 23  The home screen displays **Tech-configured speed dials** on the left, topped by the **signed-in user's name and extension**. On the right, **Call**, **Contacts**, and **Call history** softkeys are shown from top to bottom. The home screen will also have access to **Settings**.
24 24  
25 25  
26 -If your name and phone extension are not showing at the top left corner of the speed dial area, please [[submit a tech request>>http://support.etownschools.org||rel="noopener noreferrer" target="_blank"]] for assistance.
27 -
28 -
29 29  [[Page 1 of the Grandstream home screen.>>image:GS-Home-1.png||alt="Grandstream home screen - page 1" data-xwiki-image-style-border="true" height="255" width="450"]]
30 30  
31 31  
... ... @@ -59,25 +59,25 @@
59 59  
60 60  == Multiple ways to Initiate a call: ==
61 61  
62 -1. Pick up the handset.
63 -1. Press the Speaker button on the phone.
64 -1. Press the Call button on the touchscreen.
65 -1. Press a name in the Speed dial menu on the touchscreen or the button box.
59 +1. Pick up the handset
60 +1. Press the Speaker button on the phone
61 +1. Press the Call button on the touchscreen
62 +1. Press a name in the Speed dial menu on the touchscreen or the button box
66 66  1. Find a name in Contacts
67 67  
68 68  == Place Calls ==
69 69  
70 70  * **Place a ringing call to an internal extension:**
71 -** Initiate a call.
72 -** Use the keypad to enter the extension.
68 +** Initiate a call
69 +** Use the keypad to enter the extension
73 73  ** Press Audio call or Video call. Please note: Video calls will only work on admin phone models. Classroom phone models do not have a camera.
74 74  
75 75  (% style="display:none" %)
76 76  
77 77  * **To place a call to an outside phone number**:
78 -** Initiate a call.
79 -** Dial **9** (to access the outside line).
80 -** Dial the external phone number.
75 +** Initiate a call
76 +** Dial **9** (to access the outside line)
77 +** Dial the external phone number
81 81  ** Press Audio call or wait for the call to connect automatically.
82 82  
83 83  == Place Emergency Calls ==
... ... @@ -100,7 +100,7 @@
100 100  
101 101  (% class="col-xs-12 col-sm-4" %)
102 102  (((
103 -[[Grandstream 3350 **Call screen**>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="213" width="367"]]
100 +[[Figure . Grandstream 3350 **Call screen**>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="213" width="367"]]
104 104  )))
105 105  )))
106 106  
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114 114  
115 115  
116 116  (((
117 -* **To initiate a conference call from the dial screen:** GS3350 phones support up to 6-way audio conferencing and 3-way video conferencing.
118 -** Bring up the dial screen.
119 -** Enter the first extension number, then press on it on the left panel of the screen.
120 -** The extension will be added to the dialing field and users can dial another number.
121 -** When all extensions have been entered, press "Audio Call" or "Video Call".
114 +* **To initiate a conference call from the dial screen:** GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.Bring up the dial screen
115 +** Enter the first extension number then press on it on the left panel of the screen
116 +** The extension will be added to the dialing field and users can dial another number
117 +** When all extensions have been entered, press "Audio Call" or "Video Call"
122 122  
123 123  * **To initiate a conference call while on a phone call:**
124 -** When the phone is on the call screen, tap on the "Conference" button.
120 +** When the phone is on the call screen, tap on the "Conference" button
125 125  ** Enter the third-party number or choose an available number on the left menu from the call history or contacts.
126 126  ** After the call is established, the conference screen is brought up.
127 127  ** Tap the "Invite" button to add more members to the conference.
... ... @@ -128,7 +128,7 @@
128 128  
129 129  * **To initiate a conference call from the conference soft key:**
130 130  ** Bring up the dial screen.
131 -** Enter the first extension number, then press on it on the left panel of the screen.
127 +** Enter the first extension number then press on it on the left panel of the screen.
132 132  ** The extension will be added to the dialing field.
133 133  ** Enter other extensions until all are entered.
134 134  ** Press "Audio Call" or "Video Call" to begin the conference call.
... ... @@ -158,10 +158,10 @@
158 158  
159 159  (% class="col-xs-12 col-sm-4" %)
160 160  (((
161 -[[Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="203" width="367"]]
157 +[[Figure . Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="203" width="367"]]
162 162  
163 163  
164 -[[Use the Invite button to invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
160 +[[Figure .Use the Invite button to invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
165 165  )))
166 166  )))
167 167  
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178 178  
179 179  * **To answer a single incoming call**:
180 180  ** Pick up the handset, or to answer by speaker phone, press either the "Speaker" button or tap the on-screen "Answer" button.
181 -** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to the handset.
177 +** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to  the handset.
178 +
182 182  * **To answer an incoming call during an active call:**
183 183  ** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the new call by audio, video or decline the new call. If the ringing call is answered, the first call will automatically be put on hold.
184 184  
185 -* **To pick up a call ringing at another phone in your group:**
182 +* **To pick up a call ringing at another phone in your group**
186 186  ** Lift the handset and press the PICKUP button.
187 187  
188 -* **To send a ringing call your voicemail box instead of answering:**
185 +* **To send a ringing call to voicemail instead of answering**
189 189  ** Press **Reject** on the phone display to transfer the call to voicemail.
190 190  )))
191 191  
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193 193  
194 194  (% class="col-xs-12 col-sm-4" %)
195 195  (((
196 -[[Tap answer to answer an incoming call.>>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
193 +[[Figure  Tap answer to answer an incoming call.>>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
197 197  
198 -[[Tap to answer a second incoming call.>>image:GS-SecondCall.png||alt="Tap to answer a second call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
195 +[[Figure . Tap to answer a second incoming call.>>image:GS-SecondCall.png||alt="Tap to answer a second call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
199 199  )))
200 200  )))
201 201  
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209 209  
210 210  
211 211  * **Finding EASD extensions in the directory**:
212 -** Tap the **User** icon on the right side of the home screen.
213 -** In the left menu, tap **LDAP.**
209 +** Tap the **User** icon on the right side of the home screen
210 +** In the left menu, tap **LDAP**
214 214  ** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
215 215  ** Tap the **green** **phone** icon to place a call.
216 216  
217 -{{warning}}
218 -If the LDAP Contacts don't load or you can't perform a search, restart the phone following the instructions at the bottom of this page.
219 -{{/warning}}
220 -
221 -
222 222  * **Frequently called contact list**:
223 -** Tap the **User** icon on the right side of the home screen.
224 -** In the left menu, tap **LDAP.**
215 +** Tap the **User** icon on the right side of the home screen
216 +** In the left menu, tap **LDAP**
225 225  ** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
226 226  ** Tap the **Download** button to save the extension to the contact list.
227 227  ** Find your downloaded contacts in the **Contacts** menu on the left side of the User screen.
228 -* **Saving Favorites:**
229 -** To save a favorite number, they must first be saved to your **Contacts** (not LDAP).
230 -** Tap on the user in Contacts
231 -** Tap the Star to add them to Favorites.
220 +
221 +* **Button boxes**
232 232  )))
233 233  
234 234  
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235 235  
236 236  (% class="col-xs-12 col-sm-4" %)
237 237  (((
238 -[[EASD Directory >>image:GS-LDAP-cropped.jpg||alt="Grandstream directory" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="208" width="367"]]
228 +[[Figure . Grandstream EASD Directory >>image:GS-LDAP-cropped.jpg||alt="Grandstream directory" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="208" width="367"]]
239 239  )))
240 240  )))
241 241  
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252 252  * **To transfer a call to another extension: **
253 253  ** **Blind transfer:**
254 254  *** While on a call, tap the **Transfer** button.
255 -*** Select the transfer mode "**Blind**" (blind is the default) at the top right corner.
256 -*** Use the keypad to enter the extension or tap **Keyboard** on the onscreen display to search for a name.
257 -**** When using the keyboard, enter the person's name and then tap the checkmark to begin the search. Tap on the correct person to initiate the transfer.
245 +*** Select **Transfer** to bring up the transfer screen.
246 +*** Select the transfer mode "**Blind**" (blind is the default)
247 +*** Enter the extension.
258 258  *** Tap on the **Transfer** softkey.
259 -*** The call will transfer to the extension and the phone system will hang up the initial call.
260 -** **Attended transfer:**
249 +*** The call will transfer to the extension and the phone system will hang up the call.
250 +** **Attended transfer**
261 261  *** While on a call, tap the **Transfer** button.
262 262  *** Select **Transfer** to bring up the transfer screen.
263 -*** Select the transfer mode (blind is the default) and change it to **Attended.**
253 +*** Select the transfer mode (Blind is the default): change it to **Attended**
264 264  *** Enter the transfer target extension and then press the **Transfer** soft key on the right.
265 265  
266 266  * **To transfer a call directly to voicemail:**
267 -** Press** Transfer. **
268 -** Press** * **(star button).
257 +** Press** Transfer **
258 +** Press** * **(star button)
269 269  ** **Enter the desired voicemail extension.**
270 270  ** Press** Blind Transfer **to go to directly to voicemail.
271 271  )))
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274 274  
275 275  (% class="col-xs-12 col-sm-4" %)
276 276  (((
277 -[[Blind transfer screen. >>image:GS-blindTransfer.png||alt="Grandstream blind transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="182" width="317"]]
267 +[[Figure . Grandstream blind transfer screen. >>image:GS-blindTransfer.png||alt="Grandstream blind transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
278 278  
279 -[[Attended transfer screen. >>image:GS-AttendedTransfer.png||alt="Grandstream attended transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="182" width="317"]]
269 +[[Figure . Grandstream attended transfer screen. >>image:GS-AttendedTransfer.png||alt="Grandstream attended transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="210" width="367"]]
280 280  )))
281 281  )))
282 282  
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289 289  (((
290 290  (% class="col-xs-12 col-sm-8" %)
291 291  (((
282 += Pick up groups / Hunt groups / Monitored Extensions =
283 +
284 +
285 +* Pick up groups
286 +* Hunt groups
287 +* Monitored extensions
288 +)))
289 +
290 +
291 +
292 +(% class="col-xs-12 col-sm-4" %)
293 +(((
294 +[[Figure . >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
295 +)))
296 +)))
297 +
298 +----
299 +
300 +(% class="row" %)
301 +(((
302 +(% class="col-xs-12 col-sm-8" %)
303 +(((
292 292  = Call History =
293 293  
294 294  
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306 306  
307 307  (% class="col-xs-12 col-sm-4" %)
308 308  (((
309 -[[Call History screen.>>image:GS-CallHistory.png||alt="Grandstream Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
321 +[[Figure . Call History screen.>>image:GS-CallHistory.png||alt="Grandstream Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
310 310  
311 311  
312 -[[Missed call screen.>>image:GS-MissedCall.png||alt="Grandstream Missed call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
324 +[[Figure . Missed call screen.>>image:GS-MissedCall.png||alt="Grandstream Missed call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
313 313  
314 314  
315 315  
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339 339  = Availability State: Do Not Disturb =
340 340  
341 341  
342 -* **When Do not disturb is engaged, incoming calls will be blocked for all accounts: **
354 +* **When Do not disturb is engaged, incoming calls will be blocked for all accounts. **
343 343  ** To initiate do not disturb, touch and drag the status bar (top edge of the display) down on the home screen.
344 344  ** Tap the DND icon to turn it on and off.
345 345  ** Calls can still be made out when the phone is in DND.
... ... @@ -346,7 +346,7 @@
346 346  
347 347  * **Pressing the mute button on the right side of phone pad:**
348 348  ** During a call: will mute the microphone.
349 -** Off a call: will engage **do not disturb** for the phone.
361 +** Off a call: will engage do not disturb for the phone.
350 350  
351 351  
352 352  )))
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355 355  
356 356  (% class="col-xs-12 col-sm-4" %)
357 357  (((
358 -[[Do not disturb>>image:GS-DND.png||alt="Grandstream Do not disturb mode" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="210" width="367"]]
370 +[[Figure . >>image:GS-DND.png||alt="Grandstream Do not disturb mode" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="210" width="367"]]
359 359  
360 360  
361 361  
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366 366  
367 367  
368 368  
369 -[[Mute a call or enable Do Not Disturb>>image:GS-Mute_button.png||alt="Grandstream Mute button" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="298" width="347"]]
381 +[[Figure .>>image:GS-Mute_button.png||alt="Grandstream Mute button" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="298" width="347"]]
370 370  )))
371 371  )))
372 372  
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378 378  (((
379 379  = Voicemail =
380 380  
381 -* **Voicemails can be accessed in the following ways:**
382 -** **Desk phone:** use the Voicemail app to listen to and manage voicemails. Contact Tech Support if you don't know your voicemail passcode.
383 -** **Grandstream Wave for Desktop app**: listen to and manage voicemails through Calls link in the app. Follow instructions on the [[Wave for Desktop page>>doc:Main.DevicesHardware.GrandStream Phones.Grandstream Wave App.WebHome]].
384 -** **District email**: 
385 -*** A copy of all voicemails will be sent as .wav files to the email address of the user tied to the extension. The emails will come from "EASD Phone System". Tips for listening to the voicemail:
386 -**** **Chrome and Firefox** web browser: voicemail .wav files will not play directly in the browsers. They need to be downloaded to the computer and played in Apple Music.
387 -**** **Safari** web browser: voicemail .wav files play within the browser.
388 -**** On a **district iPhone:** voicemail .wav files will play automatically within the email system.
389 -* **Set up your voicemail greeting:**
390 -** Sign in to your voicemail box using your passcode.
391 -** Press 0 for mailbox options.
392 -** Press 1 to record unavailable message.
393 -** Press 3 to record your name.
394 -** Press 5 to change your password.
393 +* No voicemails will be stored locally on the phones.
394 +* All voicemails will be sent as .wav files to the email address of the user tied to the extension. The email will come from "EASD Phone System".
395 +* The .wav files will need to be downloaded to the computer and played in Apple Music.
396 +* Your Grandstream phone will flash red when there is an unheard voicemail. Once the voicemail has been downloaded from the email, the desk phone will no longer flash red.
395 395  )))
396 396  
397 397  
... ... @@ -398,7 +398,7 @@
398 398  
399 399  (% class="col-xs-12 col-sm-4" %)
400 400  (((
401 -[[Email containing voicemail file.>>image:GS-Email-Voicemail.png||alt="Grandstream voicemail to email view" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
403 +[[Figure . Grandstream voicemail to email view>>image:GS-Email-Voicemail.png||alt="Grandstream voicemail to email view" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
402 402  )))
403 403  )))
404 404  
... ... @@ -419,11 +419,11 @@
419 419  ** Disable touch sounds and tones in **Other Settings.**
420 420  
421 421  * **Disable Touch Tones (sounds when you're tapping on the screen or pressing buttons on the dial pad)**:
422 -** Tap the Home button.
423 -** Swipe left to the second page and tap **Settings.**
424 -** Swipe up and tap on **Sound.**
425 -** Tap **Other Sounds.**
426 -** Disable Touch sounds and Touch tone.
424 +** Tap the Home button
425 +** Swipe left to the second page and tap **Settings**
426 +** Swipe up and tap on **Sound**
427 +** Tap **Other Sounds**
428 +** Disable Touch sounds and Touch tone
427 427  
428 428  * **Adjust the Display:**
429 429  ** In **Settings, tap Display** to adjust the brightness level, screen timeout and font size.
... ... @@ -432,7 +432,7 @@
432 432  
433 433  (% class="col-xs-12 col-sm-4" %)
434 434  (((
435 -[[In phone settings: adjust sounds, ringer and brightness.>>image:GS-Settings.png||alt="Grandstream Settings" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="209" width="367"]]
437 +[[Figure . >>image:GS-Settings.png||alt="Grandstream Settings" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="209" width="367"]]
436 436  )))
437 437  )))
438 438  
... ... @@ -458,7 +458,7 @@
458 458  
459 459  (% class="col-xs-12 col-sm-4" %)
460 460  (((
461 -[[Grandstream doorbell system. >>image:GS-DoorSystem.png||alt="Grandstream Doorbell system screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="219" width="367"]]
463 +[[Figure . Grandstream doorbell system. >>image:GS-DoorSystem.png||alt="Grandstream Doorbell system screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="219" width="367"]]
462 462  )))
463 463  )))
464 464  
... ... @@ -469,15 +469,14 @@
469 469  (((
470 470  (% class="col-xs-12 col-sm-8" %)
471 471  (((
472 -= Paging =
474 += Paging/Intercom =
473 473  
474 474  
475 475  * **To all-call page within school:**
476 -** Pick up the handset.
477 -** When the dial tone is heard, enter the building's all-call paging extension.
478 -** When you hear the all-call paging tone, say the message into the handset.
478 +** Pick up the handset
479 +** When you hear the dial tone, enter the building's paging extension
480 +** When you hear the paging tone, speak the message into the handset
479 479  ** Hang up the handset to end the page (you may consider pressing the hook switch button to end the page before replacing the handset to reduce a noisy hangup).
480 -** If you are unsure of the building's all-call paging extension, please submit a tech request through [[IncidentIQ>>http://support.etownschools.org]].
481 481  )))
482 482  
483 483  
... ... @@ -484,7 +484,7 @@
484 484  
485 485  (% class="col-xs-12 col-sm-4" %)
486 486  (((
487 -[[Enter paging extension number and press Audio call.>>image:GR3350-Call.png||alt="Call screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
488 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
488 488  )))
489 489  )))
490 490  
... ... @@ -496,7 +496,6 @@
496 496  (((
497 497  = Restart the Phone =
498 498  
499 -
500 500  * Disconnect the phone cord from the back.
501 501  * Wait a minute and then reconnect it to the same port.
502 502  * The phone will become functional after two minutes.
... ... @@ -506,7 +506,7 @@
506 506  
507 507  (% class="col-xs-12 col-sm-4" %)
508 508  (((
509 -[[Disconnect phone cord and replace to restart phone.>>image:GS-backs.png||alt="Grandstream - image of phone back with powered port highlighted." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="257" width="310"]]
509 +[[Figure . >>image:GS-backs.png||alt="Grandstream - image of phone back with powered port highlighted." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="257" width="310"]]
510 510  )))
511 511  )))
512 512  
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1 -XWiki.christine_sklareskietownschoolsorg
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