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Last modified by Christine Sklareski on 2025/07/17 09:56
From version 78.4
edited by Christine Sklareski
on 2025/07/10 15:01
Change comment: There is no comment for this version
To version 73.1
edited by Christine Sklareski
on 2025/06/16 15:21
Change comment: There is no comment for this version

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Title
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1 -Admin Phone Directions - GS3350 Model
1 +Admin_Directions-GS3350
Content
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23 23  The home screen displays **Tech-configured speed dials** on the left, topped by the **signed-in user's name and extension**. On the right, **Call**, **Contacts**, and **Call history** softkeys are shown from top to bottom. The home screen will also have access to **Settings**.
24 24  
25 25  
26 -If your name and phone extension are not showing at the top left corner of the speed dial area, please [[submit a tech request>>http://support.etownschools.org||rel="noopener noreferrer" target="_blank"]] for assistance.
27 -
28 -
29 29  [[Page 1 of the Grandstream home screen.>>image:GS-Home-1.png||alt="Grandstream home screen - page 1" data-xwiki-image-style-border="true" height="255" width="450"]]
30 30  
31 31  
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59 59  
60 60  == Multiple ways to Initiate a call: ==
61 61  
62 -1. Pick up the handset.
63 -1. Press the Speaker button on the phone.
64 -1. Press the Call button on the touchscreen.
65 -1. Press a name in the Speed dial menu on the touchscreen or the button box.
59 +1. Pick up the handset
60 +1. Press the Speaker button on the phone
61 +1. Press the Call button on the touchscreen
62 +1. Press a name in the Speed dial menu on the touchscreen or the button box
66 66  1. Find a name in Contacts
67 67  
68 68  == Place Calls ==
69 69  
70 70  * **Place a ringing call to an internal extension:**
71 -** Initiate a call.
72 -** Use the keypad to enter the extension.
68 +** Initiate a call
69 +** Use the keypad to enter the extension
73 73  ** Press Audio call or Video call. Please note: Video calls will only work on admin phone models. Classroom phone models do not have a camera.
74 74  
75 75  (% style="display:none" %)
76 76  
77 77  * **To place a call to an outside phone number**:
78 -** Initiate a call.
79 -** Dial **9** (to access the outside line).
80 -** Dial the external phone number.
75 +** Initiate a call
76 +** Dial **9** (to access the outside line)
77 +** Dial the external phone number
81 81  ** Press Audio call or wait for the call to connect automatically.
82 82  
83 83  == Place Emergency Calls ==
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115 115  
116 116  (((
117 117  * **To initiate a conference call from the dial screen:** GS3350 phones support up to 6-way audio conferencing and 3-way video conferencing.
118 -** Bring up the dial screen.
119 -** Enter the first extension number, then press on it on the left panel of the screen.
120 -** The extension will be added to the dialing field and users can dial another number.
121 -** When all extensions have been entered, press "Audio Call" or "Video Call".
115 +** Bring up the dial screen
116 +** Enter the first extension number, then press on it on the left panel of the screen
117 +** The extension will be added to the dialing field and users can dial another number
118 +** When all extensions have been entered, press "Audio Call" or "Video Call"
122 122  
123 123  * **To initiate a conference call while on a phone call:**
124 -** When the phone is on the call screen, tap on the "Conference" button.
121 +** When the phone is on the call screen, tap on the "Conference" button
125 125  ** Enter the third-party number or choose an available number on the left menu from the call history or contacts.
126 126  ** After the call is established, the conference screen is brought up.
127 127  ** Tap the "Invite" button to add more members to the conference.
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179 179  * **To answer a single incoming call**:
180 180  ** Pick up the handset, or to answer by speaker phone, press either the "Speaker" button or tap the on-screen "Answer" button.
181 181  ** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to the handset.
179 +
182 182  * **To answer an incoming call during an active call:**
183 183  ** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the new call by audio, video or decline the new call. If the ringing call is answered, the first call will automatically be put on hold.
184 184  
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185 185  * **To pick up a call ringing at another phone in your group:**
186 186  ** Lift the handset and press the PICKUP button.
187 187  
188 -* **To send a ringing call your voicemail box instead of answering:**
186 +* **To send a ringing call to voicemail instead of answering:**
189 189  ** Press **Reject** on the phone display to transfer the call to voicemail.
190 190  )))
191 191  
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209 209  
210 210  
211 211  * **Finding EASD extensions in the directory**:
212 -** Tap the **User** icon on the right side of the home screen.
213 -** In the left menu, tap **LDAP.**
210 +** Tap the **User** icon on the right side of the home screen
211 +** In the left menu, tap **LDAP**
214 214  ** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
215 215  ** Tap the **green** **phone** icon to place a call.
216 216  
217 217  * **Frequently called contact list**:
218 -** Tap the **User** icon on the right side of the home screen.
219 -** In the left menu, tap **LDAP.**
216 +** Tap the **User** icon on the right side of the home screen
217 +** In the left menu, tap **LDAP**
220 220  ** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
221 221  ** Tap the **Download** button to save the extension to the contact list.
222 222  ** Find your downloaded contacts in the **Contacts** menu on the left side of the User screen.
223 -* **Saving Favorites:**
224 -** To save a favorite number, they must first be saved to your **Contacts** (not LDAP).
225 -** Tap on the user in Contacts
226 -** Tap the Star to add them to Favorites.
227 227  )))
228 228  
229 229  
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247 247  * **To transfer a call to another extension: **
248 248  ** **Blind transfer:**
249 249  *** While on a call, tap the **Transfer** button.
250 -*** Select the transfer mode "**Blind**" (blind is the default) at the top right corner.
251 -*** Use the keypad to enter the extension or tap **Keyboard** on the onscreen display to search for a name.
252 -**** When using the keyboard, enter the person's name and then tap the checkmark to begin the search. Tap on the correct person to initiate the transfer.
244 +*** Select **Transfer** to bring up the transfer screen.
245 +*** Select the transfer mode "**Blind**" (blind is the default)
246 +*** Enter the extension.
253 253  *** Tap on the **Transfer** softkey.
254 -*** The call will transfer to the extension and the phone system will hang up the initial call.
248 +*** The call will transfer to the extension and the phone system will hang up the call.
255 255  ** **Attended transfer:**
256 256  *** While on a call, tap the **Transfer** button.
257 257  *** Select **Transfer** to bring up the transfer screen.
258 -*** Select the transfer mode (blind is the default) and change it to **Attended.**
252 +*** Select the transfer mode (Blind is the default): change it to **Attended**
259 259  *** Enter the transfer target extension and then press the **Transfer** soft key on the right.
260 260  
261 261  * **To transfer a call directly to voicemail:**
262 -** Press** Transfer. **
263 -** Press** * **(star button).
256 +** Press** Transfer **
257 +** Press** * **(star button)
264 264  ** **Enter the desired voicemail extension.**
265 265  ** Press** Blind Transfer **to go to directly to voicemail.
266 266  )))
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269 269  
270 270  (% class="col-xs-12 col-sm-4" %)
271 271  (((
272 -[[Blind transfer screen. >>image:GS-blindTransfer.png||alt="Grandstream blind transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="182" width="317"]]
266 +[[Blind transfer screen. >>image:GS-blindTransfer.png||alt="Grandstream blind transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
273 273  
274 -[[Attended transfer screen. >>image:GS-AttendedTransfer.png||alt="Grandstream attended transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="182" width="317"]]
268 +[[Attended transfer screen. >>image:GS-AttendedTransfer.png||alt="Grandstream attended transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="210" width="367"]]
275 275  )))
276 276  )))
277 277  
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334 334  = Availability State: Do Not Disturb =
335 335  
336 336  
337 -* **When Do not disturb is engaged, incoming calls will be blocked for all accounts: **
331 +* **When Do not disturb is engaged, incoming calls will be blocked for all accounts. **
338 338  ** To initiate do not disturb, touch and drag the status bar (top edge of the display) down on the home screen.
339 339  ** Tap the DND icon to turn it on and off.
340 340  ** Calls can still be made out when the phone is in DND.
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373 373  (((
374 374  = Voicemail =
375 375  
376 -* **Voicemails can be accessed in the following ways:**
370 +* Voicemails can be accessed
377 377  ** **Desk phone:** use the Voicemail app to listen to and manage voicemails. Contact Tech Support if you don't know your voicemail passcode.
378 378  ** **Grandstream Wave for Desktop app**: listen to and manage voicemails through Calls link in the app.
379 379  ** **District email**: 
380 380  *** A copy of all voicemails will be sent as .wav files to the email address of the user tied to the extension. The emails will come from "EASD Phone System". Tips for listening to the voicemail:
381 381  **** **Chrome and Firefox** web browser: voicemail .wav files will not play directly in the browsers. They need to be downloaded to the computer and played in Apple Music.
382 -**** **Safari** web browser: voicemail .wav files play within the browser.
376 +**** **Safari** web browser: voicemail .wav files play within the browser
383 383  **** On a **district iPhone:** voicemail .wav files will play automatically within the email system.
384 -* **Set up your voicemail greeting:**
385 -** Sign in to your voicemail box using your passcode.
386 -** Press 0 for mailbox options.
387 -** Press 1 to record unavailable message.
388 -** Press 3 to record your name.
389 -** Press 5 to change your password.
390 390  )))
391 391  
392 392  
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414 414  ** Disable touch sounds and tones in **Other Settings.**
415 415  
416 416  * **Disable Touch Tones (sounds when you're tapping on the screen or pressing buttons on the dial pad)**:
417 -** Tap the Home button.
418 -** Swipe left to the second page and tap **Settings.**
419 -** Swipe up and tap on **Sound.**
420 -** Tap **Other Sounds.**
421 -** Disable Touch sounds and Touch tone.
405 +** Tap the Home button
406 +** Swipe left to the second page and tap **Settings**
407 +** Swipe up and tap on **Sound**
408 +** Tap **Other Sounds**
409 +** Disable Touch sounds and Touch tone
422 422  
423 423  * **Adjust the Display:**
424 424  ** In **Settings, tap Display** to adjust the brightness level, screen timeout and font size.
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468 468  
469 469  
470 470  * **To all-call page within school:**
471 -** Pick up the handset.
472 -** When the dial tone is heard, enter the building's all-call paging extension.
473 -** When you hear the all-call paging tone, say the message into the handset.
459 +** Pick up the handset
460 +** When the dial tone is heard, enter the building's all-call paging extension
461 +** When you hear the all-call paging tone, say the message into the handset
474 474  ** Hang up the handset to end the page (you may consider pressing the hook switch button to end the page before replacing the handset to reduce a noisy hangup).
475 475  ** If you are unsure of the building's all-call paging extension, please submit a tech request through [[IncidentIQ>>http://support.etownschools.org]].
476 476  )))