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Last modified by Christine Sklareski on 2025/09/10 13:11
From version 78.2
edited by Christine Sklareski
on 2025/07/10 11:03
Change comment: There is no comment for this version
To version 2.11
edited by Christine Sklareski
on 2025/05/16 14:39
Change comment: There is no comment for this version

Summary

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Title
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1 -Admin Phone Directions - GS3350 Model
1 +Admin_Directions-GS3350
Parent
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1 -Main.DevicesHardware.GrandStream Phones.WebHome
1 +Sandbox.GrandStream Phones.WebHome
Content
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3 3  (% class="col-xs-12 col-sm-8" %)
4 4  (((
5 5  (% class="wikigeneratedid" id="HPlacingCalls" %)
6 -This page provides basic instructions for using the Grandstream 3350 phones that are installed in the main office and administrator offices. This model phone includes a camera to make video calls with an adjustment for camera angle and blocking when not needed.
6 +
7 7  
8 8  
9 -(% class="wikigeneratedid" %)
10 -[[image:GS-3350model.png||alt="Grandstream 3350 model" data-xwiki-image-style-border="true" height="261" width="314"]]
11 -
12 -
13 -Hardware: [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
14 -
15 -
16 -**Things to note:**
17 -
18 -* The handset button at the lower left corner of the phone will automatically dial the most recent call when pressed. If pressed inadvertently, press the illuminated Speaker phone button at the lower right corner to hang up the call.
19 -* Swiping down from the top edge of the display will reveal the Status menu where users can quickly engage "do not disturb" and also mute the microphone.
20 -
21 -**Home screen of the touch display:**
22 -
23 -The home screen displays **Tech-configured speed dials** on the left, topped by the **signed-in user's name and extension**. On the right, **Call**, **Contacts**, and **Call history** softkeys are shown from top to bottom. The home screen will also have access to **Settings**.
24 -
25 -
26 -If your name and phone extension are not showing at the top left corner of the speed dial area, please [[submit a tech request>>http://support.etownschools.org||rel=" noopener noreferrer" target="_blank"]] for assistance.
27 -
28 -
29 -[[Page 1 of the Grandstream home screen.>>image:GS-Home-1.png||alt="Grandstream home screen - page 1" data-xwiki-image-style-border="true" height="255" width="450"]]
30 -
31 -
32 -The home screen has two pages. Swipe left to view page 2. The available apps may be slightly different from the screenshot below. The Settings app is available to change ring tones and turn off tap sounds.
33 -
34 -[[Page 2 of the Grandstream home screen.>>image:GS-Home2.png||alt="Grandstream home screen, page 2." data-xwiki-image-style-border="true" height="246" width="450"]]
35 -
36 -
37 -A subset of screenshots displayed on this Grandstream page are sourced from the Grandstream 3350 [[User Guide>>https://www.grandstream.com/hubfs/Product_Documentation/GXV3350_User_Guide.pdf||rel="noopener noreferrer" target="_blank"]].
9 +Description area
38 38  )))
39 39  
40 40  
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53 53  (((
54 54  (% class="col-xs-12 col-sm-8" %)
55 55  (((
56 -= Place Calls =
28 += Placing Calls =
57 57  
58 -To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will engage automatically.
59 59  
60 -== Multiple ways to Initiate a call: ==
61 -
62 -1. Pick up the handset.
63 -1. Press the Speaker button on the phone.
64 -1. Press the Call button on the touchscreen.
65 -1. Press a name in the Speed dial menu on the touchscreen or the button box.
66 -1. Find a name in Contacts
67 -
68 -== Place Calls ==
69 -
70 -* **Place a ringing call to an internal extension:**
71 -** Initiate a call.
72 -** Use the keypad to enter the extension.
73 -** Press Audio call or Video call. Please note: Video calls will only work on admin phone models. Classroom phone models do not have a camera.
74 -
75 -(% style="display:none" %)
76 -
77 -* **To place a call to an outside phone number**:
78 -** Initiate a call.
79 -** Dial **9** (to access the outside line).
80 -** Dial the external phone number.
81 -** Press Audio call or wait for the call to connect automatically.
82 -
83 -== Place Emergency Calls ==
84 -
85 -* **To place an emergency 911 call:**
86 -** Initiate a call.
87 -** Dial 911 or 9911.
88 -** Press Audio call or wait for the call to connect automatically.
89 -
90 -* **To place an internal emergency call to alert the office of an issue:**
91 -** Initiate a call.
92 -** Dial your building's internal emergency extension.
93 -** Press Audio call or wait for the call to connect automatically.
94 -
95 -(% class="wikigeneratedid" id="HPlaceConferenceCalls" %)
96 -
31 +* Place a call using:
32 +** Handset
33 +** Speakerphone
34 +* To place a ringing call to another internal extension
35 +* To place a call to an outside phone number
36 +* To place an emergency 911 call
37 +* To place an internal emergency call to alert the office of issue
38 +* To place a conference call
97 97  )))
98 98  
99 99  
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100 100  
101 101  (% class="col-xs-12 col-sm-4" %)
102 102  (((
103 -[[Grandstream 3350 **Call screen**>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="213" width="367"]]
45 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
104 104  )))
105 105  )))
106 106  
107 -----
108 108  
109 -(% class="row" %)
110 -(((
111 -(% class="col-xs-12 col-sm-8" %)
112 -(((
113 -== Place Conference Calls ==
114 114  
115 -
116 -(((
117 -* **To initiate a conference call from the dial screen:** GS3350 phones support up to 6-way audio conferencing and 3-way video conferencing.
118 -** Bring up the dial screen.
119 -** Enter the first extension number, then press on it on the left panel of the screen.
120 -** The extension will be added to the dialing field and users can dial another number.
121 -** When all extensions have been entered, press "Audio Call" or "Video Call".
122 -
123 -* **To initiate a conference call while on a phone call:**
124 -** When the phone is on the call screen, tap on the "Conference" button.
125 -** Enter the third-party number or choose an available number on the left menu from the call history or contacts.
126 -** After the call is established, the conference screen is brought up.
127 -** Tap the "Invite" button to add more members to the conference.
128 -
129 -* **To initiate a conference call from the conference soft key:**
130 -** Bring up the dial screen.
131 -** Enter the first extension number, then press on it on the left panel of the screen.
132 -** The extension will be added to the dialing field.
133 -** Enter other extensions until all are entered.
134 -** Press "Audio Call" or "Video Call" to begin the conference call.
135 -
136 -(% class="wikigeneratedid" id="HConferenceCallManagement:" %)
137 -**Conference Call Management:**
138 -
139 -* (((
140 -**Attendee management**:
141 -
142 -* **Remove a user from call:** Tap an extension in the connected extension list and click the red X labeled "Hang up" to remove it.
143 -* **Mute**: Tap the extension and then click the Mute button.
144 -* **Video on**: Tap the extension and tap the Video on button.
145 -)))
146 -
147 -* **End a conference call:**
148 -** Tap the red handset button to end the call for everyone.
149 -** Individuals who disconnect from the call will exit but all other parties will remain.
150 -
151 -
152 -)))
153 -
154 -
155 -)))
156 -
157 -
158 -
159 -(% class="col-xs-12 col-sm-4" %)
160 -(((
161 -[[Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="203" width="367"]]
162 -
163 -
164 -[[Use the Invite button to invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
165 -)))
166 -)))
167 -
168 -
169 169  ----
170 170  
171 171  (% class="row" %)
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174 174  (((
175 175  = Answering Calls =
176 176  
177 -Caller ID will show who is calling.
178 178  
179 -* **To answer a single incoming call**:
180 -** Pick up the handset, or to answer by speaker phone, press either the "Speaker" button or tap the on-screen "Answer" button.
181 -** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to the handset.
182 -* **To answer an incoming call during an active call:**
183 -** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the new call by audio, video or decline the new call. If the ringing call is answered, the first call will automatically be put on hold.
184 -
185 -* **To pick up a call ringing at another phone in your group:**
186 -** Lift the handset and press the PICKUP button.
187 -
188 -* **To send a ringing call your voicemail box instead of answering:**
189 -** Press **Reject** on the phone display to transfer the call to voicemail.
60 +* To answer a ringing call
61 +* To answer a second simultaneous call
62 +* To pick up a call ringing at another phone in your group
63 +* To send a ringing call to voicemail instead of answering
190 190  )))
191 191  
192 192  
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193 193  
194 194  (% class="col-xs-12 col-sm-4" %)
195 195  (((
196 -[[Tap answer to answer an incoming call.>>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
197 -
198 -[[Tap to answer a second incoming call.>>image:GS-SecondCall.png||alt="Tap to answer a second call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
70 +[[Figure 1. >>image:SUA.png||alt="Apple System Settings Software Update Available screen" data-xwiki-image-style-alignment="end" height="295" width="357"]]
199 199  )))
200 200  )))
201 201  
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205 205  (((
206 206  (% class="col-xs-12 col-sm-8" %)
207 207  (((
208 -= Directory, Contacts list, and Button boxes =
80 += Directory / Speed Dials / Favorites =
209 209  
210 210  
211 -* **Finding EASD extensions in the directory**:
212 -** Tap the **User** icon on the right side of the home screen.
213 -** In the left menu, tap **LDAP.**
214 -** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
215 -** Tap the **green** **phone** icon to place a call.
216 -
217 -* **Frequently called contact list**:
218 -** Tap the **User** icon on the right side of the home screen.
219 -** In the left menu, tap **LDAP.**
220 -** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
221 -** Tap the **Download** button to save the extension to the contact list.
222 -** Find your downloaded contacts in the **Contacts** menu on the left side of the User screen.
223 -* **Saving Favorites:**
224 -** To save a favorite number, they must first be saved to your **Contacts** (not LDAP).
225 -** Tap on the user in Contacts
226 -** Tap the Star to add them to Favorites.
83 +* Directory
84 +* Speed Dials
85 +* Favorites
227 227  )))
228 228  
229 229  
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230 230  
231 231  (% class="col-xs-12 col-sm-4" %)
232 232  (((
233 -[[EASD Directory >>image:GS-LDAP-cropped.jpg||alt="Grandstream directory" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="208" width="367"]]
92 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
234 234  )))
235 235  )))
236 236  
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244 244  = Call Handling =
245 245  
246 246  
247 -* **To transfer a call to another extension: **
248 -** **Blind transfer:**
249 -*** While on a call, tap the **Transfer** button.
250 -*** Select the transfer mode "**Blind**" (blind is the default) at the top right corner.
251 -*** Use the keypad to enter the extension or tap **Keyboard** on the onscreen display to search for a name.
252 -**** When using the keyboard, enter the person's name and then tap the checkmark to begin the search. Tap on the correct person to initiate the transfer.
253 -*** Tap on the **Transfer** softkey.
254 -*** The call will transfer to the extension and the phone system will hang up the initial call.
255 -** **Attended transfer:**
256 -*** While on a call, tap the **Transfer** button.
257 -*** Select **Transfer** to bring up the transfer screen.
258 -*** Select the transfer mode (blind is the default) and change it to **Attended.**
259 -*** Enter the transfer target extension and then press the **Transfer** soft key on the right.
260 -
261 -* **To transfer a call directly to voicemail:**
262 -** Press** Transfer. **
263 -** Press** * **(star button).
264 -** **Enter the desired voicemail extension.**
265 -** Press** Blind Transfer **to go to directly to voicemail.
106 +* To transfer a call 
107 +** Blind transfer
108 +** Announced transfer
109 +* To transfer a call to voicemail
110 +** (((
111 +Press Transfer and then press * and then enter the extension to go to directly to VM
266 266  )))
113 +)))
267 267  
268 268  
269 269  
270 270  (% class="col-xs-12 col-sm-4" %)
271 271  (((
272 -[[Blind transfer screen. >>image:GS-blindTransfer.png||alt="Grandstream blind transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="182" width="317"]]
273 -
274 -[[Attended transfer screen. >>image:GS-AttendedTransfer.png||alt="Grandstream attended transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="182" width="317"]]
119 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
275 275  )))
276 276  )))
277 277  
278 278  
279 -
280 -
281 281  ----
282 282  
283 283  (% class="row" %)
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287 287  = Call History =
288 288  
289 289  
290 -* Tap the **Call History** softkey (bottom button) on the right side of the home screen.
291 -* Initiate a call from the history by tapping the green call or video buttons.
292 -
293 -== Missed Calls ==
294 -
295 -* When there is a missed call, the display will show a missed call dialog on the idle screen and the light at the upper right corner of the phone will flash red.
296 -* Tap the green phone icon to return the call.
297 -* Tap anywhere on the display except the missed call prompt to return to the home screen.
133 +* Find your call history
134 +* Manage call history
135 +* Place calls from call history
298 298  )))
299 299  
300 300  
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301 301  
302 302  (% class="col-xs-12 col-sm-4" %)
303 303  (((
304 -[[Call History screen.>>image:GS-CallHistory.png||alt="Grandstream Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
305 -
306 -
307 -[[Missed call screen.>>image:GS-MissedCall.png||alt="Grandstream Missed call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
308 -
309 -
310 -
311 -
312 -
313 -
314 -
315 -
316 -
317 -
318 -
319 -
320 -
321 -
322 -
323 -
324 -
142 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
325 325  )))
326 326  )))
327 327  
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331 331  (((
332 332  (% class="col-xs-12 col-sm-8" %)
333 333  (((
334 -= Availability State: Do Not Disturb =
152 += Availability States =
335 335  
336 336  
337 -* **When Do not disturb is engaged, incoming calls will be blocked for all accounts: **
338 -** To initiate do not disturb, touch and drag the status bar (top edge of the display) down on the home screen.
339 -** Tap the DND icon to turn it on and off.
340 -** Calls can still be made out when the phone is in DND.
341 -
342 -* **Pressing the mute button on the right side of phone pad:**
343 -** During a call: will mute the microphone.
344 -** Off a call: will engage **do not disturb** for the phone.
345 -
346 -
155 +* Find your call history
156 +* Manage call history
157 +* Place calls from call history
347 347  )))
348 348  
349 349  
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350 350  
351 351  (% class="col-xs-12 col-sm-4" %)
352 352  (((
353 -[[Do not disturb>>image:GS-DND.png||alt="Grandstream Do not disturb mode" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="210" width="367"]]
354 -
355 -
356 -
357 -
358 -
359 -
360 -
361 -
362 -
363 -
364 -[[Mute a call or enable Do Not Disturb>>image:GS-Mute_button.png||alt="Grandstream Mute button" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="298" width="347"]]
164 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
365 365  )))
366 366  )))
367 367  
... ... @@ -371,16 +371,13 @@
371 371  (((
372 372  (% class="col-xs-12 col-sm-8" %)
373 373  (((
374 -= Voicemail =
174 += Voicemail and Auto Attendant =
375 375  
376 -* Voicemails can be accessed
377 -** **Desk phone:** use the Voicemail app to listen to and manage voicemails. Contact Tech Support if you don't know your voicemail passcode.
378 -** **Grandstream Wave for Desktop app**: listen to and manage voicemails through Calls link in the app.
379 -** **District email**: 
380 -*** A copy of all voicemails will be sent as .wav files to the email address of the user tied to the extension. The emails will come from "EASD Phone System". Tips for listening to the voicemail:
381 -**** **Chrome and Firefox** web browser: voicemail .wav files will not play directly in the browsers. They need to be downloaded to the computer and played in Apple Music.
382 -**** **Safari** web browser: voicemail .wav files play within the browser.
383 -**** On a **district iPhone:** voicemail .wav files will play automatically within the email system.
176 +
177 +* To access your voicemail box
178 +* To access your voicemail from another extension within the district
179 +* To access your voicemail from off site
180 +* Voicemail indicator
384 384  )))
385 385  
386 386  
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387 387  
388 388  (% class="col-xs-12 col-sm-4" %)
389 389  (((
390 -[[Email containing voicemail file.>>image:GS-Email-Voicemail.png||alt="Grandstream voicemail to email view" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
187 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
391 391  )))
392 392  )))
393 393  
... ... @@ -401,27 +401,19 @@
401 401  = Phone Settings =
402 402  
403 403  
404 -* **Adjust sounds and set ring tones:**
405 -** On the home screen, swipe to the second page and tap **Settings**.
406 -** Swipe up and tap on **Sound.**
407 -** In the sound settings, you can adjust ringer and alert volumes and select ring tones.
408 -** Disable touch sounds and tones in **Other Settings.**
409 -
410 -* **Disable Touch Tones (sounds when you're tapping on the screen or pressing buttons on the dial pad)**:
411 -** Tap the Home button.
412 -** Swipe left to the second page and tap **Settings.**
413 -** Swipe up and tap on **Sound.**
414 -** Tap **Other Sounds.**
415 -** Disable Touch sounds and Touch tone.
416 -
417 -* **Adjust the Display:**
418 -** In **Settings, tap Display** to adjust the brightness level, screen timeout and font size.
201 +* Disable tap sounds
202 +* Adjust volume:
203 +** Ringer volume
204 +** Call volume
205 +** Mute calls
206 +*
419 419  )))
420 420  
421 421  
210 +
422 422  (% class="col-xs-12 col-sm-4" %)
423 423  (((
424 -[[In phone settings: adjust sounds, ringer and brightness.>>image:GS-Settings.png||alt="Grandstream Settings" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="209" width="367"]]
213 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
425 425  )))
426 426  )))
427 427  
... ... @@ -433,14 +433,10 @@
433 433  (((
434 434  (% class="col-xs-12 col-sm-8" %)
435 435  (((
436 -= Answering Doorbells =
225 += Doorbells =
437 437  
438 -The Grandstream 3350 model can be connected to the door system allowing office staff and administrators to open the main door, initiate calls with visitors and get real time audio/video stream.
439 439  
440 -
441 -* Press **Open **to open the door for visitors.
442 -* Press **Answer** to answer the call and speak to the visitor.
443 -* Press **Reject** to hang up the call.
228 +Content 3
444 444  )))
445 445  
446 446  
... ... @@ -447,7 +447,7 @@
447 447  
448 448  (% class="col-xs-12 col-sm-4" %)
449 449  (((
450 -[[Grandstream doorbell system. >>image:GS-DoorSystem.png||alt="Grandstream Doorbell system screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="219" width="367"]]
235 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
451 451  )))
452 452  )))
453 453  
... ... @@ -458,15 +458,10 @@
458 458  (((
459 459  (% class="col-xs-12 col-sm-8" %)
460 460  (((
461 -= Paging =
246 += Section 3 =
462 462  
463 463  
464 -* **To all-call page within school:**
465 -** Pick up the handset.
466 -** When the dial tone is heard, enter the building's all-call paging extension.
467 -** When you hear the all-call paging tone, say the message into the handset.
468 -** Hang up the handset to end the page (you may consider pressing the hook switch button to end the page before replacing the handset to reduce a noisy hangup).
469 -** If you are unsure of the building's all-call paging extension, please submit a tech request through [[IncidentIQ>>http://support.etownschools.org]].
249 +Content 3
470 470  )))
471 471  
472 472  
... ... @@ -473,30 +473,8 @@
473 473  
474 474  (% class="col-xs-12 col-sm-4" %)
475 475  (((
476 -[[Enter paging extension number and press Audio call.>>image:GR3350-Call.png||alt="Call screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
256 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
477 477  )))
478 478  )))
479 479  
480 -----
481 -
482 -(% class="row" %)
483 -(((
484 -(% class="col-xs-12 col-sm-8" %)
485 -(((
486 -= Restart the Phone =
487 -
488 -
489 -* Disconnect the phone cord from the back.
490 -* Wait a minute and then reconnect it to the same port.
491 -* The phone will become functional after two minutes.
492 -)))
493 -
494 -
495 -
496 -(% class="col-xs-12 col-sm-4" %)
497 -(((
498 -[[Disconnect phone cord and replace to restart phone.>>image:GS-backs.png||alt="Grandstream - image of phone back with powered port highlighted." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="257" width="310"]]
499 -)))
500 -)))
501 -
502 -~)~)~)
260 +
GR3350-Call.png
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