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Last modified by Christine Sklareski on 2026/07/23 10:12
From version 76.7
edited by Christine Sklareski
on 2025/07/10 09:38
Change comment: There is no comment for this version
To version 93.1
edited by Christine Sklareski
on 2026/07/23 10:08
Change comment: There is no comment for this version

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Title
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1 -Admin_Directions-GS3350
1 +Admin Phone Directions - GS3350 Model
Content
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23 23  The home screen displays **Tech-configured speed dials** on the left, topped by the **signed-in user's name and extension**. On the right, **Call**, **Contacts**, and **Call history** softkeys are shown from top to bottom. The home screen will also have access to **Settings**.
24 24  
25 25  
26 +If your name and phone extension are not showing at the top left corner of the speed dial area, please [[submit a tech request>>http://support.etownschools.org||rel="noopener noreferrer" target="_blank"]] for assistance.
27 +
28 +
26 26  [[Page 1 of the Grandstream home screen.>>image:GS-Home-1.png||alt="Grandstream home screen - page 1" data-xwiki-image-style-border="true" height="255" width="450"]]
27 27  
28 28  
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31 31  [[Page 2 of the Grandstream home screen.>>image:GS-Home2.png||alt="Grandstream home screen, page 2." data-xwiki-image-style-border="true" height="246" width="450"]]
32 32  
33 33  
37 +The LED Indicator light at the top right corner of the phone alerts to different messages and status of the phone:
38 +
39 +[[LED Indicator light guide.>>image:3350-LED_Indicator.png||alt="Grandstream 3350 LED Indicator light screenshot." data-xwiki-image-style-border="true" height="307" width="520"]]
40 +
41 +
42 +
34 34  A subset of screenshots displayed on this Grandstream page are sourced from the Grandstream 3350 [[User Guide>>https://www.grandstream.com/hubfs/Product_Documentation/GXV3350_User_Guide.pdf||rel="noopener noreferrer" target="_blank"]].
35 35  )))
36 36  
37 37  
38 38  
48 +
39 39  (% class="col-xs-12 col-sm-4" %)
40 40  (((
41 41  {{box title="**Contents**"}}
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95 95  
96 96  
97 97  
108 +
98 98  (% class="col-xs-12 col-sm-4" %)
99 99  (((
100 100  [[Grandstream 3350 **Call screen**>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="213" width="367"]]
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153 153  
154 154  
155 155  
167 +
156 156  (% class="col-xs-12 col-sm-4" %)
157 157  (((
158 158  [[Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="203" width="367"]]
... ... @@ -188,6 +188,7 @@
188 188  
189 189  
190 190  
203 +
191 191  (% class="col-xs-12 col-sm-4" %)
192 192  (((
193 193  [[Tap answer to answer an incoming call.>>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
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211 211  ** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
212 212  ** Tap the **green** **phone** icon to place a call.
213 213  
227 +{{warning}}
228 +If the LDAP Contacts don't load or you can't perform a search, restart the phone following the instructions at the bottom of this page.
229 +{{/warning}}
230 +
231 +
214 214  * **Frequently called contact list**:
215 215  ** Tap the **User** icon on the right side of the home screen.
216 216  ** In the left menu, tap **LDAP.**
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221 221  ** To save a favorite number, they must first be saved to your **Contacts** (not LDAP).
222 222  ** Tap on the user in Contacts
223 223  ** Tap the Star to add them to Favorites.
242 +
243 +{{warning}}
244 +If your phone needs to be factory reset, your saved contacts will be deleted. They can be saved again after the reset.
245 +{{/warning}}
246 +
247 +
224 224  )))
225 225  
226 226  
227 227  
252 +
228 228  (% class="col-xs-12 col-sm-4" %)
229 229  (((
230 230  [[EASD Directory >>image:GS-LDAP-cropped.jpg||alt="Grandstream directory" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="208" width="367"]]
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238 238  (((
239 239  (% class="col-xs-12 col-sm-8" %)
240 240  (((
266 += Programming Speed Dials =
267 +
268 +
269 +* **To program a speed dial:**
270 +** Press the **pencil** under the speed dial names on the left side of the phone display. This opens the **Programming app**.
271 +** To add a new speed dial number, tap the **+ plus** sign at the top of the display.
272 +*** **Enter name**: the cursor appears where you enter the name that you want to program.
273 +*** (% style="display:none" %) (%%)**Enter extension**: Tap in the Number field and enter the extension that you want to program.
274 +*** **Select programming type**: select a programming option above the name and number field:
275 +**** **Speed dial**: simply dials the extension when tapped.
276 +**** **Blue Lamp Field**: allows you to see when the extension is ringing or if the person is on a call (this works if you are in a pickup group with the extension).
277 +*** **Tap the blue check mark** at the top right to save the speed dial.
278 +
279 +* **To edit the speed dial screen, tap the pencil at the top of the Programming screen.**
280 +** **Edit contacts:** Each saved speed dial is editable by tapping the pencil icon on its tile.
281 +** **Reorder list**: Press, hold and drag a tile to a new location.
282 +** **Remove speed dials**: Place a check in the box and tap the trash can to delete a speed dial.
283 +
284 +* **Once the speed dials are saved, you can resize the speed dial block into more columns to show more saved extensions on the phone's Home Screen:**
285 +** Press and hold on the speed dial block.
286 +** A white guide box with white dots appears in a square around the block, press and drag the dots to resize the block to 2 or 3 columns.
287 +** Tap off the speed dial block to save the change or tap the Home button.
288 +
289 +* **To update a button box:**
290 +** First, disconnect the button box power cable from the back of the phone.
291 +** Make the speed dial changes.
292 +** Reconnect the cable from the button box to the phone.
293 +** Click "Sync" when prompted.
294 +)))
295 +
296 +
297 +
298 +
299 +(% class="col-xs-12 col-sm-4" %)
300 +(((
301 +[[Program speed dials screen. >>image:Program keys.png||alt="Grandstream program keys" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="182" width="317"]]
302 +
303 +[[Grandstream - Edit programable buttons. >>image:IMG_0145 2.jpeg||alt="Grandstream programable app" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="182" width="317"]]
304 +)))
305 +)))
306 +
307 +
308 +----
309 +
310 +(% class="row" %)
311 +(((
312 +(% class="col-xs-12 col-sm-8" %)
313 +(((
241 241  = Call Handling =
242 242  
243 243  
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264 264  
265 265  
266 266  
340 +
267 267  (% class="col-xs-12 col-sm-4" %)
268 268  (((
269 269  [[Blind transfer screen. >>image:GS-blindTransfer.png||alt="Grandstream blind transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="182" width="317"]]
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292 292  * When there is a missed call, the display will show a missed call dialog on the idle screen and the light at the upper right corner of the phone will flash red.
293 293  * Tap the green phone icon to return the call.
294 294  * Tap anywhere on the display except the missed call prompt to return to the home screen.
369 +
370 +== Redialing External Calls ==
371 +
372 +* Access your call history and find the number you want to call back.
373 +* With your finger, press and hold on the phone number to reveal a menu of options.
374 +* Press **Edit before Calling.**
375 +
376 +**[[image:Wave-Edit before calling.jpg||alt="3350 phones: edit before calling screenshot." data-xwiki-image-style-border="true" height="253" width="253"]]**
377 +
378 +* Tap in front of the phone number and enter a **9** using the number pad on the phone.
379 +* Press **Audio Call** to initiate the call.
380 +
381 +[[image:3350-enter9.jpg||alt="3350 phone: add 9 and press Audio call screenshot." data-xwiki-image-style-border="true" height="248" width="472"]]
382 +
383 +
384 +
295 295  )))
296 296  
297 297  
298 298  
389 +
299 299  (% class="col-xs-12 col-sm-4" %)
300 300  (((
301 301  [[Call History screen.>>image:GS-CallHistory.png||alt="Grandstream Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
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345 345  
346 346  
347 347  
439 +
348 348  (% class="col-xs-12 col-sm-4" %)
349 349  (((
350 350  [[Do not disturb>>image:GS-DND.png||alt="Grandstream Do not disturb mode" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="210" width="367"]]
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370 370  (((
371 371  = Voicemail =
372 372  
373 -* Voicemails can be accessed
374 -** **Desk phone:** use the Voicemail app to listen to and manage voicemails. Contact Tech Support if you don't know your voicemail passcode.
375 -** **Grandstream Wave for Desktop app**: listen to and manage voicemails through Calls link in the app.
465 +* **Voicemails can be accessed in the following ways:**
466 +** **Desk phone:** use the **Voicemail** app to listen to and manage voicemails. Contact Tech Support if you don't know your voicemail passcode.
467 +** **Grandstream Wave for Desktop app**: listen to and manage voicemails through Calls link in the app. Follow instructions on the [[Wave for Desktop page>>doc:Main.DevicesHardware.GrandStream Phones.Grandstream Wave App.WebHome]].
376 376  ** **District email**: 
377 377  *** A copy of all voicemails will be sent as .wav files to the email address of the user tied to the extension. The emails will come from "EASD Phone System". Tips for listening to the voicemail:
378 378  **** **Chrome and Firefox** web browser: voicemail .wav files will not play directly in the browsers. They need to be downloaded to the computer and played in Apple Music.
379 379  **** **Safari** web browser: voicemail .wav files play within the browser.
380 -**** On a **district iPhone:** voicemail .wav files will play automatically within the email system.
472 +**** On a **district iPhone:** voicemail .wav files will play automatically within the email system. 
473 +
474 +* **Set up your voicemail greeting:**
475 +** Sign in to your voicemail box using your passcode.
476 +** Press **0 for mailbox options**.
477 +** Press **1 to record unavailable message**. Press # after recording.
478 +*** (% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant:normal; font-weight:400; text-decoration:none; white-space:pre-wrap" %)1 to accept recording
479 +*** (% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant:normal; font-weight:400; text-decoration:none; white-space:pre-wrap" %)2 to listen to your recording
480 +*** (% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant:normal; font-weight:400; text-decoration:none; white-space:pre-wrap" %)3 to rerecord the recording
481 +** Press **3 to record your name.** Press # after recording.
482 +*** (% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant:normal; font-weight:400; text-decoration:none; white-space:pre-wrap" %)1 to accept recording
483 +*** (% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant:normal; font-weight:400; text-decoration:none; white-space:pre-wrap" %)2 to listen to your recording
484 +*** (% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant:normal; font-weight:400; text-decoration:none; white-space:pre-wrap" %)3 to rerecord the recording
485 +** Press **5 to change your password**. Press # after changing the password.
486 +*** Reenter the new password followed by the # key.
487 +
488 +* **To check your voicemail from another phone in the district:**
489 +** Call *98
490 +** Enter your extension number when prompted
491 +** Enter your voicemail password when prompted
381 381  )))
382 382  
383 383  
384 384  
496 +
385 385  (% class="col-xs-12 col-sm-4" %)
386 386  (((
387 387  [[Email containing voicemail file.>>image:GS-Email-Voicemail.png||alt="Grandstream voicemail to email view" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
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416 416  )))
417 417  
418 418  
531 +
419 419  (% class="col-xs-12 col-sm-4" %)
420 420  (((
421 421  [[In phone settings: adjust sounds, ringer and brightness.>>image:GS-Settings.png||alt="Grandstream Settings" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="209" width="367"]]
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442 442  
443 443  
444 444  
558 +
445 445  (% class="col-xs-12 col-sm-4" %)
446 446  (((
447 447  [[Grandstream doorbell system. >>image:GS-DoorSystem.png||alt="Grandstream Doorbell system screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="219" width="367"]]
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468 468  
469 469  
470 470  
585 +
471 471  (% class="col-xs-12 col-sm-4" %)
472 472  (((
473 473  [[Enter paging extension number and press Audio call.>>image:GR3350-Call.png||alt="Call screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
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490 490  
491 491  
492 492  
608 +
493 493  (% class="col-xs-12 col-sm-4" %)
494 494  (((
495 495  [[Disconnect phone cord and replace to restart phone.>>image:GS-backs.png||alt="Grandstream - image of phone back with powered port highlighted." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="257" width="310"]]
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