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Last modified by Christine Sklareski on 2025/09/10 13:11
From version 76.7
edited by Christine Sklareski
on 2025/07/10 09:38
Change comment: There is no comment for this version
To version 3.11
edited by Christine Sklareski
on 2025/05/16 15:09
Change comment: There is no comment for this version

Summary

Details

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1 -Main.DevicesHardware.GrandStream Phones.WebHome
1 +Sandbox.GrandStream Phones.WebHome
Content
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3 3  (% class="col-xs-12 col-sm-8" %)
4 4  (((
5 5  (% class="wikigeneratedid" id="HPlacingCalls" %)
6 -This page provides basic instructions for using the Grandstream 3350 phones that are installed in the main office and administrator offices. This model phone includes a camera to make video calls with an adjustment for camera angle and blocking when not needed.
6 +
7 7  
8 +Hardware:
8 8  
9 -(% class="wikigeneratedid" %)
10 -[[image:GS-3350model.png||alt="Grandstream 3350 model" data-xwiki-image-style-border="true" height="261" width="314"]]
11 11  
12 -
13 -Hardware: [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
14 -
15 -
16 -**Things to note:**
17 -
18 -* The handset button at the lower left corner of the phone will automatically dial the most recent call when pressed. If pressed inadvertently, press the illuminated Speaker phone button at the lower right corner to hang up the call.
19 -* Swiping down from the top edge of the display will reveal the Status menu where users can quickly engage "do not disturb" and also mute the microphone.
20 -
21 -**Home screen of the touch display:**
22 -
23 -The home screen displays **Tech-configured speed dials** on the left, topped by the **signed-in user's name and extension**. On the right, **Call**, **Contacts**, and **Call history** softkeys are shown from top to bottom. The home screen will also have access to **Settings**.
24 -
25 -
26 -[[Page 1 of the Grandstream home screen.>>image:GS-Home-1.png||alt="Grandstream home screen - page 1" data-xwiki-image-style-border="true" height="255" width="450"]]
27 -
28 -
29 -The home screen has two pages. Swipe left to view page 2. The available apps may be slightly different from the screenshot below. The Settings app is available to change ring tones and turn off tap sounds.
30 -
31 -[[Page 2 of the Grandstream home screen.>>image:GS-Home2.png||alt="Grandstream home screen, page 2." data-xwiki-image-style-border="true" height="246" width="450"]]
32 -
33 -
34 -A subset of screenshots displayed on this Grandstream page are sourced from the Grandstream 3350 [[User Guide>>https://www.grandstream.com/hubfs/Product_Documentation/GXV3350_User_Guide.pdf||rel="noopener noreferrer" target="_blank"]].
11 +* [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
35 35  )))
36 36  
37 37  
... ... @@ -50,47 +50,17 @@
50 50  (((
51 51  (% class="col-xs-12 col-sm-8" %)
52 52  (((
53 -= Place Calls =
30 += Placing Calls =
54 54  
55 -To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will engage automatically.
56 56  
57 -== Multiple ways to Initiate a call: ==
58 -
59 -1. Pick up the handset.
60 -1. Press the Speaker button on the phone.
61 -1. Press the Call button on the touchscreen.
62 -1. Press a name in the Speed dial menu on the touchscreen or the button box.
63 -1. Find a name in Contacts
64 -
65 -== Place Calls ==
66 -
67 -* **Place a ringing call to an internal extension:**
68 -** Initiate a call.
69 -** Use the keypad to enter the extension.
70 -** Press Audio call or Video call. Please note: Video calls will only work on admin phone models. Classroom phone models do not have a camera.
71 -
72 -(% style="display:none" %)
73 -
74 -* **To place a call to an outside phone number**:
75 -** Initiate a call.
76 -** Dial **9** (to access the outside line).
77 -** Dial the external phone number.
78 -** Press Audio call or wait for the call to connect automatically.
79 -
80 -== Place Emergency Calls ==
81 -
82 -* **To place an emergency 911 call:**
83 -** Initiate a call.
84 -** Dial 911 or 9911.
85 -** Press Audio call or wait for the call to connect automatically.
86 -
87 -* **To place an internal emergency call to alert the office of an issue:**
88 -** Initiate a call.
89 -** Dial your building's internal emergency extension.
90 -** Press Audio call or wait for the call to connect automatically.
91 -
92 -(% class="wikigeneratedid" id="HPlaceConferenceCalls" %)
93 -
33 +* Place a call using:
34 +** Handset
35 +** Speakerphone
36 +* To place a ringing call to another internal extension
37 +* To place a call to an outside phone number
38 +* To place an emergency 911 call
39 +* To place an internal emergency call to alert the office of issue
40 +* To place a conference call
94 94  )))
95 95  
96 96  
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97 97  
98 98  (% class="col-xs-12 col-sm-4" %)
99 99  (((
100 -[[Grandstream 3350 **Call screen**>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="213" width="367"]]
47 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
101 101  )))
102 102  )))
103 103  
51 +
52 +
104 104  ----
105 105  
106 106  (% class="row" %)
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107 107  (((
108 108  (% class="col-xs-12 col-sm-8" %)
109 109  (((
110 -== Place Conference Calls ==
59 += Answering Calls =
111 111  
112 112  
113 -(((
114 -* **To initiate a conference call from the dial screen:** GS3350 phones support up to 6-way audio conferencing and 3-way video conferencing.
115 -** Bring up the dial screen.
116 -** Enter the first extension number, then press on it on the left panel of the screen.
117 -** The extension will be added to the dialing field and users can dial another number.
118 -** When all extensions have been entered, press "Audio Call" or "Video Call".
119 -
120 -* **To initiate a conference call while on a phone call:**
121 -** When the phone is on the call screen, tap on the "Conference" button.
122 -** Enter the third-party number or choose an available number on the left menu from the call history or contacts.
123 -** After the call is established, the conference screen is brought up.
124 -** Tap the "Invite" button to add more members to the conference.
125 -
126 -* **To initiate a conference call from the conference soft key:**
127 -** Bring up the dial screen.
128 -** Enter the first extension number, then press on it on the left panel of the screen.
129 -** The extension will be added to the dialing field.
130 -** Enter other extensions until all are entered.
131 -** Press "Audio Call" or "Video Call" to begin the conference call.
132 -
133 -(% class="wikigeneratedid" id="HConferenceCallManagement:" %)
134 -**Conference Call Management:**
135 -
136 -* (((
137 -**Attendee management**:
138 -
139 -* **Remove a user from call:** Tap an extension in the connected extension list and click the red X labeled "Hang up" to remove it.
140 -* **Mute**: Tap the extension and then click the Mute button.
141 -* **Video on**: Tap the extension and tap the Video on button.
62 +* Call ID will show who is calling
63 +* To answer a ringing call
64 +* To answer a second simultaneous call
65 +* To pick up a call ringing at another phone in your group
66 +* To send a ringing call to voicemail instead of answering
142 142  )))
143 143  
144 -* **End a conference call:**
145 -** Tap the red handset button to end the call for everyone.
146 -** Individuals who disconnect from the call will exit but all other parties will remain.
147 147  
148 -
149 -)))
150 150  
151 -
152 -)))
153 -
154 -
155 -
156 156  (% class="col-xs-12 col-sm-4" %)
157 157  (((
158 -[[Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="203" width="367"]]
159 -
160 -
161 -[[Use the Invite button to invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
73 +[[Figure 1. >>image:SUA.png||alt="Apple System Settings Software Update Available screen" data-xwiki-image-style-alignment="end" height="295" width="357"]]
162 162  )))
163 163  )))
164 164  
165 -
166 166  ----
167 167  
168 168  (% class="row" %)
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169 169  (((
170 170  (% class="col-xs-12 col-sm-8" %)
171 171  (((
172 -= Answering Calls =
83 += Directory, Speed Dials, Favorites, and Button Boxes =
173 173  
174 -Caller ID will show who is calling.
175 175  
176 -* **To answer a single incoming call**:
177 -** Pick up the handset, or to answer by speaker phone, press either the "Speaker" button or tap the on-screen "Answer" button.
178 -** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to the handset.
179 -* **To answer an incoming call during an active call:**
180 -** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the new call by audio, video or decline the new call. If the ringing call is answered, the first call will automatically be put on hold.
181 -
182 -* **To pick up a call ringing at another phone in your group:**
183 -** Lift the handset and press the PICKUP button.
184 -
185 -* **To send a ringing call your voicemail box instead of answering:**
186 -** Press **Reject** on the phone display to transfer the call to voicemail.
86 +* Directory
87 +* Speed Dials
88 +* Favorites
89 +* Button boxes
187 187  )))
188 188  
189 189  
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190 190  
191 191  (% class="col-xs-12 col-sm-4" %)
192 192  (((
193 -[[Tap answer to answer an incoming call.>>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
194 -
195 -[[Tap to answer a second incoming call.>>image:GS-SecondCall.png||alt="Tap to answer a second call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
96 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
196 196  )))
197 197  )))
198 198  
100 +
199 199  ----
200 200  
201 201  (% class="row" %)
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202 202  (((
203 203  (% class="col-xs-12 col-sm-8" %)
204 204  (((
205 -= Directory, Contacts list, and Button boxes =
107 += Call Handling =
206 206  
207 207  
208 -* **Finding EASD extensions in the directory**:
209 -** Tap the **User** icon on the right side of the home screen.
210 -** In the left menu, tap **LDAP.**
211 -** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
212 -** Tap the **green** **phone** icon to place a call.
213 -
214 -* **Frequently called contact list**:
215 -** Tap the **User** icon on the right side of the home screen.
216 -** In the left menu, tap **LDAP.**
217 -** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
218 -** Tap the **Download** button to save the extension to the contact list.
219 -** Find your downloaded contacts in the **Contacts** menu on the left side of the User screen.
220 -* **Saving Favorites:**
221 -** To save a favorite number, they must first be saved to your **Contacts** (not LDAP).
222 -** Tap on the user in Contacts
223 -** Tap the Star to add them to Favorites.
110 +* To transfer a call 
111 +** Blind transfer
112 +** Announced transfer
113 +* To transfer a call to voicemail
114 +** (((
115 +Press Transfer and then press * and then enter the extension to go to directly to VM
224 224  )))
117 +)))
225 225  
226 226  
227 227  
228 228  (% class="col-xs-12 col-sm-4" %)
229 229  (((
230 -[[EASD Directory >>image:GS-LDAP-cropped.jpg||alt="Grandstream directory" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="208" width="367"]]
123 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
231 231  )))
232 232  )))
233 233  
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238 238  (((
239 239  (% class="col-xs-12 col-sm-8" %)
240 240  (((
241 -= Call Handling =
134 += Pick up groups / Hunt groups / Monitored Extensions =
242 242  
243 243  
244 -* **To transfer a call to another extension: **
245 -** **Blind transfer:**
246 -*** While on a call, tap the **Transfer** button.
247 -*** Select the transfer mode "**Blind**" (blind is the default) at the top right corner.
248 -*** Use the keypad to enter the extension or tap **Keyboard** on the onscreen display to search for a name.
249 -**** When using the keyboard, enter the person's name and then tap the checkmark to begin the search. Tap on the correct person to initiate the transfer.
250 -*** Tap on the **Transfer** softkey.
251 -*** The call will transfer to the extension and the phone system will hang up the initial call.
252 -** **Attended transfer:**
253 -*** While on a call, tap the **Transfer** button.
254 -*** Select **Transfer** to bring up the transfer screen.
255 -*** Select the transfer mode (blind is the default) and change it to **Attended.**
256 -*** Enter the transfer target extension and then press the **Transfer** soft key on the right.
257 -
258 -* **To transfer a call directly to voicemail:**
259 -** Press** Transfer. **
260 -** Press** * **(star button).
261 -** **Enter the desired voicemail extension.**
262 -** Press** Blind Transfer **to go to directly to voicemail.
137 +* Pick up groups
138 +* Hunt groups
139 +* Monitored extensions
263 263  )))
264 264  
265 265  
... ... @@ -266,15 +266,10 @@
266 266  
267 267  (% class="col-xs-12 col-sm-4" %)
268 268  (((
269 -[[Blind transfer screen. >>image:GS-blindTransfer.png||alt="Grandstream blind transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="182" width="317"]]
270 -
271 -[[Attended transfer screen. >>image:GS-AttendedTransfer.png||alt="Grandstream attended transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="182" width="317"]]
146 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
272 272  )))
273 273  )))
274 274  
275 -
276 -
277 -
278 278  ----
279 279  
280 280  (% class="row" %)
... ... @@ -284,14 +284,9 @@
284 284  = Call History =
285 285  
286 286  
287 -* Tap the **Call History** softkey (bottom button) on the right side of the home screen.
288 -* Initiate a call from the history by tapping the green call or video buttons.
289 -
290 -== Missed Calls ==
291 -
292 -* When there is a missed call, the display will show a missed call dialog on the idle screen and the light at the upper right corner of the phone will flash red.
293 -* Tap the green phone icon to return the call.
294 -* Tap anywhere on the display except the missed call prompt to return to the home screen.
159 +* Find your call history
160 +* Manage call history
161 +* Place calls from call history
295 295  )))
296 296  
297 297  
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298 298  
299 299  (% class="col-xs-12 col-sm-4" %)
300 300  (((
301 -[[Call History screen.>>image:GS-CallHistory.png||alt="Grandstream Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
302 -
303 -
304 -[[Missed call screen.>>image:GS-MissedCall.png||alt="Grandstream Missed call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
305 -
306 -
307 -
308 -
309 -
310 -
311 -
312 -
313 -
314 -
315 -
316 -
317 -
318 -
319 -
320 -
321 -
168 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
322 322  )))
323 323  )))
324 324  
... ... @@ -328,19 +328,10 @@
328 328  (((
329 329  (% class="col-xs-12 col-sm-8" %)
330 330  (((
331 -= Availability State: Do Not Disturb =
178 += Availability States =
332 332  
333 333  
334 -* **When Do not disturb is engaged, incoming calls will be blocked for all accounts: **
335 -** To initiate do not disturb, touch and drag the status bar (top edge of the display) down on the home screen.
336 -** Tap the DND icon to turn it on and off.
337 -** Calls can still be made out when the phone is in DND.
338 -
339 -* **Pressing the mute button on the right side of phone pad:**
340 -** During a call: will mute the microphone.
341 -** Off a call: will engage **do not disturb** for the phone.
342 -
343 -
181 +* Change availability state when OOO or In Meeting
344 344  )))
345 345  
346 346  
... ... @@ -347,18 +347,7 @@
347 347  
348 348  (% class="col-xs-12 col-sm-4" %)
349 349  (((
350 -[[Do not disturb>>image:GS-DND.png||alt="Grandstream Do not disturb mode" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="210" width="367"]]
351 -
352 -
353 -
354 -
355 -
356 -
357 -
358 -
359 -
360 -
361 -[[Mute a call or enable Do Not Disturb>>image:GS-Mute_button.png||alt="Grandstream Mute button" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="298" width="347"]]
188 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
362 362  )))
363 363  )))
364 364  
... ... @@ -370,14 +370,11 @@
370 370  (((
371 371  = Voicemail =
372 372  
373 -* Voicemails can be accessed
374 -** **Desk phone:** use the Voicemail app to listen to and manage voicemails. Contact Tech Support if you don't know your voicemail passcode.
375 -** **Grandstream Wave for Desktop app**: listen to and manage voicemails through Calls link in the app.
376 -** **District email**: 
377 -*** A copy of all voicemails will be sent as .wav files to the email address of the user tied to the extension. The emails will come from "EASD Phone System". Tips for listening to the voicemail:
378 -**** **Chrome and Firefox** web browser: voicemail .wav files will not play directly in the browsers. They need to be downloaded to the computer and played in Apple Music.
379 -**** **Safari** web browser: voicemail .wav files play within the browser.
380 -**** On a **district iPhone:** voicemail .wav files will play automatically within the email system.
200 +
201 +* To access your voicemail box
202 +* To access your voicemail from another extension within the district
203 +* To access your voicemail from off site
204 +* Voicemail indicator
381 381  )))
382 382  
383 383  
... ... @@ -384,7 +384,7 @@
384 384  
385 385  (% class="col-xs-12 col-sm-4" %)
386 386  (((
387 -[[Email containing voicemail file.>>image:GS-Email-Voicemail.png||alt="Grandstream voicemail to email view" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
211 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
388 388  )))
389 389  )))
390 390  
... ... @@ -398,27 +398,20 @@
398 398  = Phone Settings =
399 399  
400 400  
401 -* **Adjust sounds and set ring tones:**
402 -** On the home screen, swipe to the second page and tap **Settings**.
403 -** Swipe up and tap on **Sound.**
404 -** In the sound settings, you can adjust ringer and alert volumes and select ring tones.
405 -** Disable touch sounds and tones in **Other Settings.**
406 -
407 -* **Disable Touch Tones (sounds when you're tapping on the screen or pressing buttons on the dial pad)**:
408 -** Tap the Home button.
409 -** Swipe left to the second page and tap **Settings.**
410 -** Swipe up and tap on **Sound.**
411 -** Tap **Other Sounds.**
412 -** Disable Touch sounds and Touch tone.
413 -
414 -* **Adjust the Display:**
415 -** In **Settings, tap Display** to adjust the brightness level, screen timeout and font size.
225 +* Disable tap sounds
226 +* Adjust volume:
227 +** Ringer volume
228 +** Call volume
229 +** Mute calls
230 +* Set wallpaper
231 +* Set date and time
416 416  )))
417 417  
418 418  
235 +
419 419  (% class="col-xs-12 col-sm-4" %)
420 420  (((
421 -[[In phone settings: adjust sounds, ringer and brightness.>>image:GS-Settings.png||alt="Grandstream Settings" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="209" width="367"]]
238 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
422 422  )))
423 423  )))
424 424  
... ... @@ -430,14 +430,10 @@
430 430  (((
431 431  (% class="col-xs-12 col-sm-8" %)
432 432  (((
433 -= Answering Doorbells =
250 += Doorbells =
434 434  
435 -The Grandstream 3350 model can be connected to the door system allowing office staff and administrators to open the main door, initiate calls with visitors and get real time audio/video stream.
436 436  
437 -
438 -* Press **Open **to open the door for visitors.
439 -* Press **Answer** to answer the call and speak to the visitor.
440 -* Press **Reject** to hang up the call.
253 +Content 3
441 441  )))
442 442  
443 443  
... ... @@ -444,7 +444,7 @@
444 444  
445 445  (% class="col-xs-12 col-sm-4" %)
446 446  (((
447 -[[Grandstream doorbell system. >>image:GS-DoorSystem.png||alt="Grandstream Doorbell system screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="219" width="367"]]
260 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
448 448  )))
449 449  )))
450 450  
... ... @@ -455,15 +455,11 @@
455 455  (((
456 456  (% class="col-xs-12 col-sm-8" %)
457 457  (((
458 -= Paging =
271 += All Call and Paging/Intercom =
459 459  
460 460  
461 -* **To all-call page within school:**
462 -** Pick up the handset.
463 -** When the dial tone is heard, enter the building's all-call paging extension.
464 -** When you hear the all-call paging tone, say the message into the handset.
465 -** Hang up the handset to end the page (you may consider pressing the hook switch button to end the page before replacing the handset to reduce a noisy hangup).
466 -** If you are unsure of the building's all-call paging extension, please submit a tech request through [[IncidentIQ>>http://support.etownschools.org]].
274 +* Page within school
275 +* Page between buildings
467 467  )))
468 468  
469 469  
... ... @@ -470,30 +470,8 @@
470 470  
471 471  (% class="col-xs-12 col-sm-4" %)
472 472  (((
473 -[[Enter paging extension number and press Audio call.>>image:GR3350-Call.png||alt="Call screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
282 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
474 474  )))
475 475  )))
476 476  
477 -----
478 -
479 -(% class="row" %)
480 -(((
481 -(% class="col-xs-12 col-sm-8" %)
482 -(((
483 -= Restart the Phone =
484 -
485 -
486 -* Disconnect the phone cord from the back.
487 -* Wait a minute and then reconnect it to the same port.
488 -* The phone will become functional after two minutes.
489 -)))
490 -
491 -
492 -
493 -(% class="col-xs-12 col-sm-4" %)
494 -(((
495 -[[Disconnect phone cord and replace to restart phone.>>image:GS-backs.png||alt="Grandstream - image of phone back with powered port highlighted." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="257" width="310"]]
496 -)))
497 -)))
498 -
499 -~)~)~)
286 +
GR3350-Call.png
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