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Last modified by Christine Sklareski on 2025/08/06 14:40
From version 76.4
edited by Christine Sklareski
on 2025/07/10 09:37
Change comment: There is no comment for this version
To version 59.1
edited by Christine Sklareski
on 2025/06/05 11:48
Change comment: There is no comment for this version

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56 56  
57 57  == Multiple ways to Initiate a call: ==
58 58  
59 -1. Pick up the handset.
60 -1. Press the Speaker button on the phone.
61 -1. Press the Call button on the touchscreen.
62 -1. Press a name in the Speed dial menu on the touchscreen or the button box.
59 +1. Pick up the handset
60 +1. Press the Speaker button on the phone
61 +1. Press the Call button on the touchscreen
62 +1. Press a name in the Speed dial menu on the touchscreen or the button box
63 63  1. Find a name in Contacts
64 64  
65 65  == Place Calls ==
66 66  
67 67  * **Place a ringing call to an internal extension:**
68 -** Initiate a call.
69 -** Use the keypad to enter the extension.
68 +** Initiate a call
69 +** Use the keypad to enter the extension
70 70  ** Press Audio call or Video call. Please note: Video calls will only work on admin phone models. Classroom phone models do not have a camera.
71 71  
72 72  (% style="display:none" %)
73 73  
74 74  * **To place a call to an outside phone number**:
75 -** Initiate a call.
76 -** Dial **9** (to access the outside line).
77 -** Dial the external phone number.
75 +** Initiate a call
76 +** Dial **9** (to access the outside line)
77 +** Dial the external phone number
78 78  ** Press Audio call or wait for the call to connect automatically.
79 79  
80 80  == Place Emergency Calls ==
... ... @@ -97,7 +97,7 @@
97 97  
98 98  (% class="col-xs-12 col-sm-4" %)
99 99  (((
100 -[[Grandstream 3350 **Call screen**>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="213" width="367"]]
100 +[[Figure . Grandstream 3350 **Call screen**>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="213" width="367"]]
101 101  )))
102 102  )))
103 103  
... ... @@ -111,14 +111,13 @@
111 111  
112 112  
113 113  (((
114 -* **To initiate a conference call from the dial screen:** GS3350 phones support up to 6-way audio conferencing and 3-way video conferencing.
115 -** Bring up the dial screen.
116 -** Enter the first extension number, then press on it on the left panel of the screen.
117 -** The extension will be added to the dialing field and users can dial another number.
118 -** When all extensions have been entered, press "Audio Call" or "Video Call".
114 +* **To initiate a conference call from the dial screen:** GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.Bring up the dial screen
115 +** Enter the first extension number then press on it on the left panel of the screen
116 +** The extension will be added to the dialing field and users can dial another number
117 +** When all extensions have been entered, press "Audio Call" or "Video Call"
119 119  
120 120  * **To initiate a conference call while on a phone call:**
121 -** When the phone is on the call screen, tap on the "Conference" button.
120 +** When the phone is on the call screen, tap on the "Conference" button
122 122  ** Enter the third-party number or choose an available number on the left menu from the call history or contacts.
123 123  ** After the call is established, the conference screen is brought up.
124 124  ** Tap the "Invite" button to add more members to the conference.
... ... @@ -125,7 +125,7 @@
125 125  
126 126  * **To initiate a conference call from the conference soft key:**
127 127  ** Bring up the dial screen.
128 -** Enter the first extension number, then press on it on the left panel of the screen.
127 +** Enter the first extension number then press on it on the left panel of the screen.
129 129  ** The extension will be added to the dialing field.
130 130  ** Enter other extensions until all are entered.
131 131  ** Press "Audio Call" or "Video Call" to begin the conference call.
... ... @@ -155,10 +155,10 @@
155 155  
156 156  (% class="col-xs-12 col-sm-4" %)
157 157  (((
158 -[[Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="203" width="367"]]
157 +[[Figure . Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="203" width="367"]]
159 159  
160 160  
161 -[[Use the Invite button to invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
160 +[[Figure .Use the Invite button to invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
162 162  )))
163 163  )))
164 164  
... ... @@ -175,15 +175,15 @@
175 175  
176 176  * **To answer a single incoming call**:
177 177  ** Pick up the handset, or to answer by speaker phone, press either the "Speaker" button or tap the on-screen "Answer" button.
178 -** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to the handset.
177 +** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to  the handset.
179 179  
180 180  * **To answer an incoming call during an active call:**
181 181  ** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the new call by audio, video or decline the new call. If the ringing call is answered, the first call will automatically be put on hold.
182 182  
183 -* **To pick up a call ringing at another phone in your group:**
182 +* **To pick up a call ringing at another phone in your group**
184 184  ** Lift the handset and press the PICKUP button.
185 185  
186 -* **To send a ringing call to voicemail instead of answering:**
185 +* **To send a ringing call to voicemail instead of answering**
187 187  ** Press **Reject** on the phone display to transfer the call to voicemail.
188 188  )))
189 189  
... ... @@ -191,9 +191,9 @@
191 191  
192 192  (% class="col-xs-12 col-sm-4" %)
193 193  (((
194 -[[Tap answer to answer an incoming call.>>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
193 +[[Figure  Tap answer to answer an incoming call.>>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
195 195  
196 -[[Tap to answer a second incoming call.>>image:GS-SecondCall.png||alt="Tap to answer a second call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
195 +[[Figure . Tap to answer a second incoming call.>>image:GS-SecondCall.png||alt="Tap to answer a second call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
197 197  )))
198 198  )))
199 199  
... ... @@ -207,21 +207,19 @@
207 207  
208 208  
209 209  * **Finding EASD extensions in the directory**:
210 -** Tap the **User** icon on the right side of the home screen.
211 -** In the left menu, tap **LDAP.**
209 +** Tap the **User** icon on the right side of the home screen
210 +** In the left menu, tap **LDAP**
212 212  ** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
213 213  ** Tap the **green** **phone** icon to place a call.
214 214  
215 215  * **Frequently called contact list**:
216 -** Tap the **User** icon on the right side of the home screen.
217 -** In the left menu, tap **LDAP.**
215 +** Tap the **User** icon on the right side of the home screen
216 +** In the left menu, tap **LDAP**
218 218  ** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
219 219  ** Tap the **Download** button to save the extension to the contact list.
220 220  ** Find your downloaded contacts in the **Contacts** menu on the left side of the User screen.
221 -* **Saving Favorites:**
222 -** To save a favorite number, they must first be saved to your **Contacts** (not LDAP).
223 -** Tap on the user in Contacts
224 -** Tap the Star to add them to Favorites.
220 +
221 +* **Button boxes**
225 225  )))
226 226  
227 227  
... ... @@ -228,7 +228,7 @@
228 228  
229 229  (% class="col-xs-12 col-sm-4" %)
230 230  (((
231 -[[EASD Directory >>image:GS-LDAP-cropped.jpg||alt="Grandstream directory" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="208" width="367"]]
228 +[[Figure . Grandstream EASD Directory >>image:GS-LDAP-cropped.jpg||alt="Grandstream directory" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="208" width="367"]]
232 232  )))
233 233  )))
234 234  
... ... @@ -245,20 +245,20 @@
245 245  * **To transfer a call to another extension: **
246 246  ** **Blind transfer:**
247 247  *** While on a call, tap the **Transfer** button.
248 -*** Select the transfer mode "**Blind**" (blind is the default) at the top right corner.
249 -*** Use the keypad to enter the extension or tap **Keyboard** on the onscreen display to search for a name.
250 -**** When using the keyboard, enter the person's name and then tap the checkmark to begin the search. Tap on the correct person to initiate the transfer.
245 +*** Select **Transfer** to bring up the transfer screen.
246 +*** Select the transfer mode "**Blind**" (blind is the default)
247 +*** Enter the extension.
251 251  *** Tap on the **Transfer** softkey.
252 -*** The call will transfer to the extension and the phone system will hang up the initial call.
253 -** **Attended transfer:**
249 +*** The call will transfer to the extension and the phone system will hang up the call.
250 +** **Attended transfer**
254 254  *** While on a call, tap the **Transfer** button.
255 255  *** Select **Transfer** to bring up the transfer screen.
256 -*** Select the transfer mode (blind is the default) and change it to **Attended.**
253 +*** Select the transfer mode (Blind is the default): change it to **Attended**
257 257  *** Enter the transfer target extension and then press the **Transfer** soft key on the right.
258 258  
259 259  * **To transfer a call directly to voicemail:**
260 -** Press** Transfer. **
261 -** Press** * **(star button).
257 +** Press** Transfer **
258 +** Press** * **(star button)
262 262  ** **Enter the desired voicemail extension.**
263 263  ** Press** Blind Transfer **to go to directly to voicemail.
264 264  )))
... ... @@ -267,9 +267,9 @@
267 267  
268 268  (% class="col-xs-12 col-sm-4" %)
269 269  (((
270 -[[Blind transfer screen. >>image:GS-blindTransfer.png||alt="Grandstream blind transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="182" width="317"]]
267 +[[Figure . Grandstream blind transfer screen. >>image:GS-blindTransfer.png||alt="Grandstream blind transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
271 271  
272 -[[Attended transfer screen. >>image:GS-AttendedTransfer.png||alt="Grandstream attended transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="182" width="317"]]
269 +[[Figure . Grandstream attended transfer screen. >>image:GS-AttendedTransfer.png||alt="Grandstream attended transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="210" width="367"]]
273 273  )))
274 274  )))
275 275  
... ... @@ -282,6 +282,28 @@
282 282  (((
283 283  (% class="col-xs-12 col-sm-8" %)
284 284  (((
282 += Pick up groups / Hunt groups / Monitored Extensions =
283 +
284 +
285 +* Pick up groups
286 +* Hunt groups
287 +* Monitored extensions
288 +)))
289 +
290 +
291 +
292 +(% class="col-xs-12 col-sm-4" %)
293 +(((
294 +[[Figure . >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
295 +)))
296 +)))
297 +
298 +----
299 +
300 +(% class="row" %)
301 +(((
302 +(% class="col-xs-12 col-sm-8" %)
303 +(((
285 285  = Call History =
286 286  
287 287  
... ... @@ -299,10 +299,10 @@
299 299  
300 300  (% class="col-xs-12 col-sm-4" %)
301 301  (((
302 -[[Call History screen.>>image:GS-CallHistory.png||alt="Grandstream Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
321 +[[Figure . Call History screen.>>image:GS-CallHistory.png||alt="Grandstream Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
303 303  
304 304  
305 -[[Missed call screen.>>image:GS-MissedCall.png||alt="Grandstream Missed call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
324 +[[Figure . Missed call screen.>>image:GS-MissedCall.png||alt="Grandstream Missed call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
306 306  
307 307  
308 308  
... ... @@ -332,7 +332,7 @@
332 332  = Availability State: Do Not Disturb =
333 333  
334 334  
335 -* **When Do not disturb is engaged, incoming calls will be blocked for all accounts: **
354 +* **When Do not disturb is engaged, incoming calls will be blocked for all accounts. **
336 336  ** To initiate do not disturb, touch and drag the status bar (top edge of the display) down on the home screen.
337 337  ** Tap the DND icon to turn it on and off.
338 338  ** Calls can still be made out when the phone is in DND.
... ... @@ -339,7 +339,7 @@
339 339  
340 340  * **Pressing the mute button on the right side of phone pad:**
341 341  ** During a call: will mute the microphone.
342 -** Off a call: will engage **do not disturb** for the phone.
361 +** Off a call: will engage do not disturb for the phone.
343 343  
344 344  
345 345  )))
... ... @@ -348,7 +348,7 @@
348 348  
349 349  (% class="col-xs-12 col-sm-4" %)
350 350  (((
351 -[[Do not disturb>>image:GS-DND.png||alt="Grandstream Do not disturb mode" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="210" width="367"]]
370 +[[Figure . >>image:GS-DND.png||alt="Grandstream Do not disturb mode" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="210" width="367"]]
352 352  
353 353  
354 354  
... ... @@ -359,7 +359,7 @@
359 359  
360 360  
361 361  
362 -[[Mute a call or enable Do Not Disturb>>image:GS-Mute_button.png||alt="Grandstream Mute button" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="298" width="347"]]
381 +[[Figure .>>image:GS-Mute_button.png||alt="Grandstream Mute button" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="298" width="347"]]
363 363  )))
364 364  )))
365 365  
... ... @@ -371,14 +371,10 @@
371 371  (((
372 372  = Voicemail =
373 373  
374 -* Voicemails can be accessed
375 -** **Desk phone:** use the Voicemail app to listen to and manage voicemails. Contact Tech Support if you don't know your voicemail passcode.
376 -** **Grandstream Wave for Desktop app**: listen to and manage voicemails through Calls link in the app.
377 -** **District email**: 
378 -*** A copy of all voicemails will be sent as .wav files to the email address of the user tied to the extension. The emails will come from "EASD Phone System". Tips for listening to the voicemail:
379 -**** **Chrome and Firefox** web browser: voicemail .wav files will not play directly in the browsers. They need to be downloaded to the computer and played in Apple Music.
380 -**** **Safari** web browser: voicemail .wav files play within the browser.
381 -**** On a **district iPhone:** voicemail .wav files will play automatically within the email system.
393 +* No voicemails will be stored locally on the phones.
394 +* All voicemails will be sent as .wav files to the email address of the user tied to the extension. The email will come from "EASD Phone System".
395 +* The .wav files will need to be downloaded to the computer and played in Apple Music.
396 +* Your Grandstream phone will flash red when there is an unheard voicemail. Once the voicemail has been downloaded from the email, the desk phone will no longer flash red.
382 382  )))
383 383  
384 384  
... ... @@ -385,7 +385,7 @@
385 385  
386 386  (% class="col-xs-12 col-sm-4" %)
387 387  (((
388 -[[Email containing voicemail file.>>image:GS-Email-Voicemail.png||alt="Grandstream voicemail to email view" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
403 +[[Figure . Grandstream voicemail to email view>>image:GS-Email-Voicemail.png||alt="Grandstream voicemail to email view" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
389 389  )))
390 390  )))
391 391  
... ... @@ -406,11 +406,11 @@
406 406  ** Disable touch sounds and tones in **Other Settings.**
407 407  
408 408  * **Disable Touch Tones (sounds when you're tapping on the screen or pressing buttons on the dial pad)**:
409 -** Tap the Home button.
410 -** Swipe left to the second page and tap **Settings.**
411 -** Swipe up and tap on **Sound.**
412 -** Tap **Other Sounds.**
413 -** Disable Touch sounds and Touch tone.
424 +** Tap the Home button
425 +** Swipe left to the second page and tap **Settings**
426 +** Swipe up and tap on **Sound**
427 +** Tap **Other Sounds**
428 +** Disable Touch sounds and Touch tone
414 414  
415 415  * **Adjust the Display:**
416 416  ** In **Settings, tap Display** to adjust the brightness level, screen timeout and font size.
... ... @@ -419,7 +419,7 @@
419 419  
420 420  (% class="col-xs-12 col-sm-4" %)
421 421  (((
422 -[[In phone settings: adjust sounds, ringer and brightness.>>image:GS-Settings.png||alt="Grandstream Settings" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="209" width="367"]]
437 +[[Figure . >>image:GS-Settings.png||alt="Grandstream Settings" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="209" width="367"]]
423 423  )))
424 424  )))
425 425  
... ... @@ -445,7 +445,7 @@
445 445  
446 446  (% class="col-xs-12 col-sm-4" %)
447 447  (((
448 -[[Grandstream doorbell system. >>image:GS-DoorSystem.png||alt="Grandstream Doorbell system screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="219" width="367"]]
463 +[[Figure . Grandstream doorbell system. >>image:GS-DoorSystem.png||alt="Grandstream Doorbell system screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="219" width="367"]]
449 449  )))
450 450  )))
451 451  
... ... @@ -456,15 +456,14 @@
456 456  (((
457 457  (% class="col-xs-12 col-sm-8" %)
458 458  (((
459 -= Paging =
474 += Paging/Intercom =
460 460  
461 461  
462 462  * **To all-call page within school:**
463 -** Pick up the handset.
464 -** When the dial tone is heard, enter the building's all-call paging extension.
465 -** When you hear the all-call paging tone, say the message into the handset.
478 +** Pick up the handset
479 +** When you hear the dial tone, enter the building's paging extension
480 +** When you hear the paging tone, speak the message into the handset
466 466  ** Hang up the handset to end the page (you may consider pressing the hook switch button to end the page before replacing the handset to reduce a noisy hangup).
467 -** If you are unsure of the building's all-call paging extension, please submit a tech request through [[IncidentIQ>>http://support.etownschools.org]].
468 468  )))
469 469  
470 470  
... ... @@ -471,7 +471,7 @@
471 471  
472 472  (% class="col-xs-12 col-sm-4" %)
473 473  (((
474 -[[Enter paging extension number and press Audio call.>>image:GR3350-Call.png||alt="Call screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
488 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
475 475  )))
476 476  )))
477 477  
... ... @@ -483,7 +483,6 @@
483 483  (((
484 484  = Restart the Phone =
485 485  
486 -
487 487  * Disconnect the phone cord from the back.
488 488  * Wait a minute and then reconnect it to the same port.
489 489  * The phone will become functional after two minutes.
... ... @@ -493,7 +493,7 @@
493 493  
494 494  (% class="col-xs-12 col-sm-4" %)
495 495  (((
496 -[[Disconnect phone cord and replace to restart phone.>>image:GS-backs.png||alt="Grandstream - image of phone back with powered port highlighted." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="257" width="310"]]
509 +[[Figure . >>image:GS-backs.png||alt="Grandstream - image of phone back with powered port highlighted." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="257" width="310"]]
497 497  )))
498 498  )))
499 499  
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