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Last modified by Christine Sklareski on 2025/07/17 09:56
From version 76.3
edited by Christine Sklareski
on 2025/07/10 09:31
Change comment: There is no comment for this version
To version 79.2
edited by Christine Sklareski
on 2025/07/16 12:59
Change comment: There is no comment for this version

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Title
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1 -Admin_Directions-GS3350
1 +Admin Phone Directions - GS3350 Model
Content
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23 23  The home screen displays **Tech-configured speed dials** on the left, topped by the **signed-in user's name and extension**. On the right, **Call**, **Contacts**, and **Call history** softkeys are shown from top to bottom. The home screen will also have access to **Settings**.
24 24  
25 25  
26 +If your name and phone extension are not showing at the top left corner of the speed dial area, please [[submit a tech request>>http://support.etownschools.org||rel="noopener noreferrer" target="_blank"]] for assistance.
27 +
28 +
26 26  [[Page 1 of the Grandstream home screen.>>image:GS-Home-1.png||alt="Grandstream home screen - page 1" data-xwiki-image-style-border="true" height="255" width="450"]]
27 27  
28 28  
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176 176  * **To answer a single incoming call**:
177 177  ** Pick up the handset, or to answer by speaker phone, press either the "Speaker" button or tap the on-screen "Answer" button.
178 178  ** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to the handset.
179 -
180 180  * **To answer an incoming call during an active call:**
181 181  ** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the new call by audio, video or decline the new call. If the ringing call is answered, the first call will automatically be put on hold.
182 182  
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183 183  * **To pick up a call ringing at another phone in your group:**
184 184  ** Lift the handset and press the PICKUP button.
185 185  
186 -* **To send a ringing call to voicemail instead of answering:**
188 +* **To send a ringing call your voicemail box instead of answering:**
187 187  ** Press **Reject** on the phone display to transfer the call to voicemail.
188 188  )))
189 189  
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212 212  ** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
213 213  ** Tap the **green** **phone** icon to place a call.
214 214  
217 +{{warning}}
218 +If the LDAP Contacts don't load or you can't perform a search, restart the phone following the instructions at the bottom of this page.
219 +{{/warning}}
220 +
221 +
215 215  * **Frequently called contact list**:
216 216  ** Tap the **User** icon on the right side of the home screen.
217 217  ** In the left menu, tap **LDAP.**
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245 245  * **To transfer a call to another extension: **
246 246  ** **Blind transfer:**
247 247  *** While on a call, tap the **Transfer** button.
248 -*** Select **Transfer** to bring up the transfer screen.
249 249  *** Select the transfer mode "**Blind**" (blind is the default) at the top right corner.
250 250  *** Use the keypad to enter the extension or tap **Keyboard** on the onscreen display to search for a name.
251 -**** When using the keyboard, tap the magnifying glass to begin the search and then tap on the correct person.
257 +**** When using the keyboard, enter the person's name and then tap the checkmark to begin the search. Tap on the correct person to initiate the transfer.
252 252  *** Tap on the **Transfer** softkey.
253 -*** The call will transfer to the extension and the phone system will hang up the call.
259 +*** The call will transfer to the extension and the phone system will hang up the initial call.
254 254  ** **Attended transfer:**
255 255  *** While on a call, tap the **Transfer** button.
256 256  *** Select **Transfer** to bring up the transfer screen.
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372 372  (((
373 373  = Voicemail =
374 374  
375 -* Voicemails can be accessed
381 +* **Voicemails can be accessed in the following ways:**
376 376  ** **Desk phone:** use the Voicemail app to listen to and manage voicemails. Contact Tech Support if you don't know your voicemail passcode.
377 -** **Grandstream Wave for Desktop app**: listen to and manage voicemails through Calls link in the app.
383 +** **Grandstream Wave for Desktop app**: listen to and manage voicemails through Calls link in the app. Follow instructions on the [[Wave for Desktop page>>doc:Main.DevicesHardware.GrandStream Phones.Grandstream Wave App.WebHome]].
378 378  ** **District email**: 
379 379  *** A copy of all voicemails will be sent as .wav files to the email address of the user tied to the extension. The emails will come from "EASD Phone System". Tips for listening to the voicemail:
380 380  **** **Chrome and Firefox** web browser: voicemail .wav files will not play directly in the browsers. They need to be downloaded to the computer and played in Apple Music.
381 381  **** **Safari** web browser: voicemail .wav files play within the browser.
382 382  **** On a **district iPhone:** voicemail .wav files will play automatically within the email system.
389 +* **Set up your voicemail greeting:**
390 +** Sign in to your voicemail box using your passcode.
391 +** Press 0 for mailbox options.
392 +** Press 1 to record unavailable message.
393 +** Press 3 to record your name.
394 +** Press 5 to change your password.
383 383  )))
384 384  
385 385