Last modified by Christine Sklareski on 2025/09/10 13:11

From version 76.2
edited by Christine Sklareski
on 2025/07/10 09:25
Change comment: There is no comment for this version
To version 3.7
edited by Christine Sklareski
on 2025/05/16 15:01
Change comment: There is no comment for this version

Summary

Details

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1 -Main.DevicesHardware.GrandStream Phones.WebHome
1 +Sandbox.GrandStream Phones.WebHome
Content
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3 3  (% class="col-xs-12 col-sm-8" %)
4 4  (((
5 5  (% class="wikigeneratedid" id="HPlacingCalls" %)
6 -This page provides basic instructions for using the Grandstream 3350 phones that are installed in the main office and administrator offices. This model phone includes a camera to make video calls with an adjustment for camera angle and blocking when not needed.
6 +
7 7  
8 +Hardware:
8 8  
9 -(% class="wikigeneratedid" %)
10 -[[image:GS-3350model.png||alt="Grandstream 3350 model" data-xwiki-image-style-border="true" height="261" width="314"]]
11 11  
12 -
13 -Hardware: [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
14 -
15 -
16 -**Things to note:**
17 -
18 -* The handset button at the lower left corner of the phone will automatically dial the most recent call when pressed. If pressed inadvertently, press the illuminated Speaker phone button at the lower right corner to hang up the call.
19 -* Swiping down from the top edge of the display will reveal the Status menu where users can quickly engage "do not disturb" and also mute the microphone.
20 -
21 -**Home screen of the touch display:**
22 -
23 -The home screen displays **Tech-configured speed dials** on the left, topped by the **signed-in user's name and extension**. On the right, **Call**, **Contacts**, and **Call history** softkeys are shown from top to bottom. The home screen will also have access to **Settings**.
24 -
25 -
26 -[[Page 1 of the Grandstream home screen.>>image:GS-Home-1.png||alt="Grandstream home screen - page 1" data-xwiki-image-style-border="true" height="255" width="450"]]
27 -
28 -
29 -The home screen has two pages. Swipe left to view page 2. The available apps may be slightly different from the screenshot below. The Settings app is available to change ring tones and turn off tap sounds.
30 -
31 -[[Page 2 of the Grandstream home screen.>>image:GS-Home2.png||alt="Grandstream home screen, page 2." data-xwiki-image-style-border="true" height="246" width="450"]]
32 -
33 -
34 -A subset of screenshots displayed on this Grandstream page are sourced from the Grandstream 3350 [[User Guide>>https://www.grandstream.com/hubfs/Product_Documentation/GXV3350_User_Guide.pdf||rel="noopener noreferrer" target="_blank"]].
11 +* [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel=" noopener noreferrer" target="_blank"]]
35 35  )))
36 36  
37 37  
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50 50  (((
51 51  (% class="col-xs-12 col-sm-8" %)
52 52  (((
53 -= Place Calls =
30 += Placing Calls =
54 54  
55 -To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will engage automatically.
56 56  
57 -== Multiple ways to Initiate a call: ==
58 -
59 -1. Pick up the handset.
60 -1. Press the Speaker button on the phone.
61 -1. Press the Call button on the touchscreen.
62 -1. Press a name in the Speed dial menu on the touchscreen or the button box.
63 -1. Find a name in Contacts
64 -
65 -== Place Calls ==
66 -
67 -* **Place a ringing call to an internal extension:**
68 -** Initiate a call.
69 -** Use the keypad to enter the extension.
70 -** Press Audio call or Video call. Please note: Video calls will only work on admin phone models. Classroom phone models do not have a camera.
71 -
72 -(% style="display:none" %)
73 -
74 -* **To place a call to an outside phone number**:
75 -** Initiate a call.
76 -** Dial **9** (to access the outside line).
77 -** Dial the external phone number.
78 -** Press Audio call or wait for the call to connect automatically.
79 -
80 -== Place Emergency Calls ==
81 -
82 -* **To place an emergency 911 call:**
83 -** Initiate a call.
84 -** Dial 911 or 9911.
85 -** Press Audio call or wait for the call to connect automatically.
86 -
87 -* **To place an internal emergency call to alert the office of an issue:**
88 -** Initiate a call.
89 -** Dial your building's internal emergency extension.
90 -** Press Audio call or wait for the call to connect automatically.
91 -
92 -(% class="wikigeneratedid" id="HPlaceConferenceCalls" %)
93 -
33 +* Place a call using:
34 +** Handset
35 +** Speakerphone
36 +* To place a ringing call to another internal extension
37 +* To place a call to an outside phone number
38 +* To place an emergency 911 call
39 +* To place an internal emergency call to alert the office of issue
40 +* To place a conference call
94 94  )))
95 95  
96 96  
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97 97  
98 98  (% class="col-xs-12 col-sm-4" %)
99 99  (((
100 -[[Grandstream 3350 **Call screen**>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="213" width="367"]]
47 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
101 101  )))
102 102  )))
103 103  
104 -----
105 105  
106 -(% class="row" %)
107 -(((
108 -(% class="col-xs-12 col-sm-8" %)
109 -(((
110 -== Place Conference Calls ==
111 111  
112 -
113 -(((
114 -* **To initiate a conference call from the dial screen:** GS3350 phones support up to 6-way audio conferencing and 3-way video conferencing.
115 -** Bring up the dial screen.
116 -** Enter the first extension number, then press on it on the left panel of the screen.
117 -** The extension will be added to the dialing field and users can dial another number.
118 -** When all extensions have been entered, press "Audio Call" or "Video Call".
119 -
120 -* **To initiate a conference call while on a phone call:**
121 -** When the phone is on the call screen, tap on the "Conference" button.
122 -** Enter the third-party number or choose an available number on the left menu from the call history or contacts.
123 -** After the call is established, the conference screen is brought up.
124 -** Tap the "Invite" button to add more members to the conference.
125 -
126 -* **To initiate a conference call from the conference soft key:**
127 -** Bring up the dial screen.
128 -** Enter the first extension number, then press on it on the left panel of the screen.
129 -** The extension will be added to the dialing field.
130 -** Enter other extensions until all are entered.
131 -** Press "Audio Call" or "Video Call" to begin the conference call.
132 -
133 -(% class="wikigeneratedid" id="HConferenceCallManagement:" %)
134 -**Conference Call Management:**
135 -
136 -* (((
137 -**Attendee management**:
138 -
139 -* **Remove a user from call:** Tap an extension in the connected extension list and click the red X labeled "Hang up" to remove it.
140 -* **Mute**: Tap the extension and then click the Mute button.
141 -* **Video on**: Tap the extension and tap the Video on button.
142 -)))
143 -
144 -* **End a conference call:**
145 -** Tap the red handset button to end the call for everyone.
146 -** Individuals who disconnect from the call will exit but all other parties will remain.
147 -
148 -
149 -)))
150 -
151 -
152 -)))
153 -
154 -
155 -
156 -(% class="col-xs-12 col-sm-4" %)
157 -(((
158 -[[Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="203" width="367"]]
159 -
160 -
161 -[[Use the Invite button to invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
162 -)))
163 -)))
164 -
165 -
166 166  ----
167 167  
168 168  (% class="row" %)
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171 171  (((
172 172  = Answering Calls =
173 173  
174 -Caller ID will show who is calling.
175 175  
176 -* **To answer a single incoming call**:
177 -** Pick up the handset, or to answer by speaker phone, press either the "Speaker" button or tap the on-screen "Answer" button.
178 -** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to the handset.
179 -
180 -* **To answer an incoming call during an active call:**
181 -** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the new call by audio, video or decline the new call. If the ringing call is answered, the first call will automatically be put on hold.
182 -
183 -* **To pick up a call ringing at another phone in your group:**
184 -** Lift the handset and press the PICKUP button.
185 -
186 -* **To send a ringing call to voicemail instead of answering:**
187 -** Press **Reject** on the phone display to transfer the call to voicemail.
62 +* Call ID will show who is calling
63 +* To answer a ringing call
64 +* To answer a second simultaneous call
65 +* To pick up a call ringing at another phone in your group
66 +* To send a ringing call to voicemail instead of answering
188 188  )))
189 189  
190 190  
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191 191  
192 192  (% class="col-xs-12 col-sm-4" %)
193 193  (((
194 -[[Tap answer to answer an incoming call.>>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
195 -
196 -[[Tap to answer a second incoming call.>>image:GS-SecondCall.png||alt="Tap to answer a second call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
73 +[[Figure 1. >>image:SUA.png||alt="Apple System Settings Software Update Available screen" data-xwiki-image-style-alignment="end" height="295" width="357"]]
197 197  )))
198 198  )))
199 199  
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203 203  (((
204 204  (% class="col-xs-12 col-sm-8" %)
205 205  (((
206 -= Directory, Contacts list, and Button boxes =
83 += Directory / Speed Dials / Favorites =
207 207  
208 208  
209 -* **Finding EASD extensions in the directory**:
210 -** Tap the **User** icon on the right side of the home screen.
211 -** In the left menu, tap **LDAP.**
212 -** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
213 -** Tap the **green** **phone** icon to place a call.
214 -
215 -* **Frequently called contact list**:
216 -** Tap the **User** icon on the right side of the home screen.
217 -** In the left menu, tap **LDAP.**
218 -** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
219 -** Tap the **Download** button to save the extension to the contact list.
220 -** Find your downloaded contacts in the **Contacts** menu on the left side of the User screen.
221 -* **Saving Favorites:**
222 -** To save a favorite number, they must first be saved to your **Contacts** (not LDAP).
223 -** Tap on the user in Contacts
224 -** Tap the Star to add them to Favorites.
86 +* Directory
87 +* Speed Dials
88 +* Favorites
225 225  )))
226 226  
227 227  
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228 228  
229 229  (% class="col-xs-12 col-sm-4" %)
230 230  (((
231 -[[EASD Directory >>image:GS-LDAP-cropped.jpg||alt="Grandstream directory" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="208" width="367"]]
95 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
232 232  )))
233 233  )))
234 234  
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242 242  = Call Handling =
243 243  
244 244  
245 -* **To transfer a call to another extension: **
246 -** **Blind transfer:**
247 -*** While on a call, tap the **Transfer** button.
248 -*** Select **Transfer** to bring up the transfer screen.
249 -*** Select the transfer mode "**Blind**" (blind is the default).
250 -*** Use the keypad to enter the extension or tap **Keyboard** on the onscreen display to search for a name.
251 -**** When using the keyboard, tap the magnifying glass to begin the search and then tap on the correct person.
252 -*** Tap on the **Transfer** softkey.
253 -*** The call will transfer to the extension and the phone system will hang up the call.
254 -** **Attended transfer:**
255 -*** While on a call, tap the **Transfer** button.
256 -*** Select **Transfer** to bring up the transfer screen.
257 -*** Select the transfer mode (blind is the default) and change it to **Attended.**
258 -*** Enter the transfer target extension and then press the **Transfer** soft key on the right.
259 -
260 -* **To transfer a call directly to voicemail:**
261 -** Press** Transfer. **
262 -** Press** * **(star button).
263 -** **Enter the desired voicemail extension.**
264 -** Press** Blind Transfer **to go to directly to voicemail.
109 +* To transfer a call 
110 +** Blind transfer
111 +** Announced transfer
112 +* To transfer a call to voicemail
113 +** (((
114 +Press Transfer and then press * and then enter the extension to go to directly to VM
265 265  )))
116 +)))
266 266  
267 267  
268 268  
269 269  (% class="col-xs-12 col-sm-4" %)
270 270  (((
271 -[[Blind transfer screen. >>image:GS-blindTransfer.png||alt="Grandstream blind transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="182" width="317"]]
272 -
273 -[[Attended transfer screen. >>image:GS-AttendedTransfer.png||alt="Grandstream attended transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="182" width="317"]]
122 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
274 274  )))
275 275  )))
276 276  
277 277  
278 -
279 -
280 280  ----
281 281  
282 282  (% class="row" %)
... ... @@ -286,14 +286,9 @@
286 286  = Call History =
287 287  
288 288  
289 -* Tap the **Call History** softkey (bottom button) on the right side of the home screen.
290 -* Initiate a call from the history by tapping the green call or video buttons.
291 -
292 -== Missed Calls ==
293 -
294 -* When there is a missed call, the display will show a missed call dialog on the idle screen and the light at the upper right corner of the phone will flash red.
295 -* Tap the green phone icon to return the call.
296 -* Tap anywhere on the display except the missed call prompt to return to the home screen.
136 +* Find your call history
137 +* Manage call history
138 +* Place calls from call history
297 297  )))
298 298  
299 299  
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300 300  
301 301  (% class="col-xs-12 col-sm-4" %)
302 302  (((
303 -[[Call History screen.>>image:GS-CallHistory.png||alt="Grandstream Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
304 -
305 -
306 -[[Missed call screen.>>image:GS-MissedCall.png||alt="Grandstream Missed call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
307 -
308 -
309 -
310 -
311 -
312 -
313 -
314 -
315 -
316 -
317 -
318 -
319 -
320 -
321 -
322 -
323 -
145 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
324 324  )))
325 325  )))
326 326  
... ... @@ -330,19 +330,12 @@
330 330  (((
331 331  (% class="col-xs-12 col-sm-8" %)
332 332  (((
333 -= Availability State: Do Not Disturb =
155 += Availability States =
334 334  
335 335  
336 -* **When Do not disturb is engaged, incoming calls will be blocked for all accounts: **
337 -** To initiate do not disturb, touch and drag the status bar (top edge of the display) down on the home screen.
338 -** Tap the DND icon to turn it on and off.
339 -** Calls can still be made out when the phone is in DND.
340 -
341 -* **Pressing the mute button on the right side of phone pad:**
342 -** During a call: will mute the microphone.
343 -** Off a call: will engage **do not disturb** for the phone.
344 -
345 -
158 +* Find your call history
159 +* Manage call history
160 +* Place calls from call history
346 346  )))
347 347  
348 348  
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349 349  
350 350  (% class="col-xs-12 col-sm-4" %)
351 351  (((
352 -[[Do not disturb>>image:GS-DND.png||alt="Grandstream Do not disturb mode" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="210" width="367"]]
353 -
354 -
355 -
356 -
357 -
358 -
359 -
360 -
361 -
362 -
363 -[[Mute a call or enable Do Not Disturb>>image:GS-Mute_button.png||alt="Grandstream Mute button" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="298" width="347"]]
167 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
364 364  )))
365 365  )))
366 366  
... ... @@ -370,16 +370,13 @@
370 370  (((
371 371  (% class="col-xs-12 col-sm-8" %)
372 372  (((
373 -= Voicemail =
177 += Voicemail and Auto Attendant =
374 374  
375 -* Voicemails can be accessed
376 -** **Desk phone:** use the Voicemail app to listen to and manage voicemails. Contact Tech Support if you don't know your voicemail passcode.
377 -** **Grandstream Wave for Desktop app**: listen to and manage voicemails through Calls link in the app.
378 -** **District email**: 
379 -*** A copy of all voicemails will be sent as .wav files to the email address of the user tied to the extension. The emails will come from "EASD Phone System". Tips for listening to the voicemail:
380 -**** **Chrome and Firefox** web browser: voicemail .wav files will not play directly in the browsers. They need to be downloaded to the computer and played in Apple Music.
381 -**** **Safari** web browser: voicemail .wav files play within the browser.
382 -**** On a **district iPhone:** voicemail .wav files will play automatically within the email system.
179 +
180 +* To access your voicemail box
181 +* To access your voicemail from another extension within the district
182 +* To access your voicemail from off site
183 +* Voicemail indicator
383 383  )))
384 384  
385 385  
... ... @@ -386,7 +386,7 @@
386 386  
387 387  (% class="col-xs-12 col-sm-4" %)
388 388  (((
389 -[[Email containing voicemail file.>>image:GS-Email-Voicemail.png||alt="Grandstream voicemail to email view" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
190 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
390 390  )))
391 391  )))
392 392  
... ... @@ -400,27 +400,20 @@
400 400  = Phone Settings =
401 401  
402 402  
403 -* **Adjust sounds and set ring tones:**
404 -** On the home screen, swipe to the second page and tap **Settings**.
405 -** Swipe up and tap on **Sound.**
406 -** In the sound settings, you can adjust ringer and alert volumes and select ring tones.
407 -** Disable touch sounds and tones in **Other Settings.**
408 -
409 -* **Disable Touch Tones (sounds when you're tapping on the screen or pressing buttons on the dial pad)**:
410 -** Tap the Home button.
411 -** Swipe left to the second page and tap **Settings.**
412 -** Swipe up and tap on **Sound.**
413 -** Tap **Other Sounds.**
414 -** Disable Touch sounds and Touch tone.
415 -
416 -* **Adjust the Display:**
417 -** In **Settings, tap Display** to adjust the brightness level, screen timeout and font size.
204 +* Disable tap sounds
205 +* Adjust volume:
206 +** Ringer volume
207 +** Call volume
208 +** Mute calls
209 +* Set wallpaper
210 +* Set date and time
418 418  )))
419 419  
420 420  
214 +
421 421  (% class="col-xs-12 col-sm-4" %)
422 422  (((
423 -[[In phone settings: adjust sounds, ringer and brightness.>>image:GS-Settings.png||alt="Grandstream Settings" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="209" width="367"]]
217 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
424 424  )))
425 425  )))
426 426  
... ... @@ -432,14 +432,10 @@
432 432  (((
433 433  (% class="col-xs-12 col-sm-8" %)
434 434  (((
435 -= Answering Doorbells =
229 += Doorbells =
436 436  
437 -The Grandstream 3350 model can be connected to the door system allowing office staff and administrators to open the main door, initiate calls with visitors and get real time audio/video stream.
438 438  
439 -
440 -* Press **Open **to open the door for visitors.
441 -* Press **Answer** to answer the call and speak to the visitor.
442 -* Press **Reject** to hang up the call.
232 +Content 3
443 443  )))
444 444  
445 445  
... ... @@ -446,7 +446,7 @@
446 446  
447 447  (% class="col-xs-12 col-sm-4" %)
448 448  (((
449 -[[Grandstream doorbell system. >>image:GS-DoorSystem.png||alt="Grandstream Doorbell system screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="219" width="367"]]
239 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
450 450  )))
451 451  )))
452 452  
... ... @@ -460,12 +460,7 @@
460 460  = Paging =
461 461  
462 462  
463 -* **To all-call page within school:**
464 -** Pick up the handset.
465 -** When the dial tone is heard, enter the building's all-call paging extension.
466 -** When you hear the all-call paging tone, say the message into the handset.
467 -** Hang up the handset to end the page (you may consider pressing the hook switch button to end the page before replacing the handset to reduce a noisy hangup).
468 -** If you are unsure of the building's all-call paging extension, please submit a tech request through [[IncidentIQ>>http://support.etownschools.org]].
253 +Content 3
469 469  )))
470 470  
471 471  
... ... @@ -472,30 +472,8 @@
472 472  
473 473  (% class="col-xs-12 col-sm-4" %)
474 474  (((
475 -[[Enter paging extension number and press Audio call.>>image:GR3350-Call.png||alt="Call screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
260 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
476 476  )))
477 477  )))
478 478  
479 -----
480 -
481 -(% class="row" %)
482 -(((
483 -(% class="col-xs-12 col-sm-8" %)
484 -(((
485 -= Restart the Phone =
486 -
487 -
488 -* Disconnect the phone cord from the back.
489 -* Wait a minute and then reconnect it to the same port.
490 -* The phone will become functional after two minutes.
491 -)))
492 -
493 -
494 -
495 -(% class="col-xs-12 col-sm-4" %)
496 -(((
497 -[[Disconnect phone cord and replace to restart phone.>>image:GS-backs.png||alt="Grandstream - image of phone back with powered port highlighted." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="257" width="310"]]
498 -)))
499 -)))
500 -
501 -~)~)~)
264 +
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