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Last modified by Christine Sklareski on 2025/08/06 14:40
From version 74.2
edited by Christine Sklareski
on 2025/06/26 14:50
Change comment: There is no comment for this version
To version 59.4
edited by Christine Sklareski
on 2025/06/05 12:06
Change comment: There is no comment for this version

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56 56  
57 57  == Multiple ways to Initiate a call: ==
58 58  
59 -1. Pick up the handset.
60 -1. Press the Speaker button on the phone.
61 -1. Press the Call button on the touchscreen.
62 -1. Press a name in the Speed dial menu on the touchscreen or the button box.
59 +1. Pick up the handset
60 +1. Press the Speaker button on the phone
61 +1. Press the Call button on the touchscreen
62 +1. Press a name in the Speed dial menu on the touchscreen or the button box
63 63  1. Find a name in Contacts
64 64  
65 65  == Place Calls ==
66 66  
67 67  * **Place a ringing call to an internal extension:**
68 -** Initiate a call.
69 -** Use the keypad to enter the extension.
68 +** Initiate a call
69 +** Use the keypad to enter the extension
70 70  ** Press Audio call or Video call. Please note: Video calls will only work on admin phone models. Classroom phone models do not have a camera.
71 71  
72 72  (% style="display:none" %)
73 73  
74 74  * **To place a call to an outside phone number**:
75 -** Initiate a call.
76 -** Dial **9** (to access the outside line).
77 -** Dial the external phone number.
75 +** Initiate a call
76 +** Dial **9** (to access the outside line)
77 +** Dial the external phone number
78 78  ** Press Audio call or wait for the call to connect automatically.
79 79  
80 80  == Place Emergency Calls ==
... ... @@ -111,14 +111,13 @@
111 111  
112 112  
113 113  (((
114 -* **To initiate a conference call from the dial screen:** GS3350 phones support up to 6-way audio conferencing and 3-way video conferencing.
115 -** Bring up the dial screen.
116 -** Enter the first extension number, then press on it on the left panel of the screen.
117 -** The extension will be added to the dialing field and users can dial another number.
118 -** When all extensions have been entered, press "Audio Call" or "Video Call".
114 +* **To initiate a conference call from the dial screen:** GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.Bring up the dial screen
115 +** Enter the first extension number then press on it on the left panel of the screen
116 +** The extension will be added to the dialing field and users can dial another number
117 +** When all extensions have been entered, press "Audio Call" or "Video Call"
119 119  
120 120  * **To initiate a conference call while on a phone call:**
121 -** When the phone is on the call screen, tap on the "Conference" button.
120 +** When the phone is on the call screen, tap on the "Conference" button
122 122  ** Enter the third-party number or choose an available number on the left menu from the call history or contacts.
123 123  ** After the call is established, the conference screen is brought up.
124 124  ** Tap the "Invite" button to add more members to the conference.
... ... @@ -125,7 +125,7 @@
125 125  
126 126  * **To initiate a conference call from the conference soft key:**
127 127  ** Bring up the dial screen.
128 -** Enter the first extension number, then press on it on the left panel of the screen.
127 +** Enter the first extension number then press on it on the left panel of the screen.
129 129  ** The extension will be added to the dialing field.
130 130  ** Enter other extensions until all are entered.
131 131  ** Press "Audio Call" or "Video Call" to begin the conference call.
... ... @@ -175,15 +175,15 @@
175 175  
176 176  * **To answer a single incoming call**:
177 177  ** Pick up the handset, or to answer by speaker phone, press either the "Speaker" button or tap the on-screen "Answer" button.
178 -** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to the handset.
177 +** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to  the handset.
179 179  
180 180  * **To answer an incoming call during an active call:**
181 181  ** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the new call by audio, video or decline the new call. If the ringing call is answered, the first call will automatically be put on hold.
182 182  
183 -* **To pick up a call ringing at another phone in your group:**
182 +* **To pick up a call ringing at another phone in your group**
184 184  ** Lift the handset and press the PICKUP button.
185 185  
186 -* **To send a ringing call to voicemail instead of answering:**
185 +* **To send a ringing call to voicemail instead of answering**
187 187  ** Press **Reject** on the phone display to transfer the call to voicemail.
188 188  )))
189 189  
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207 207  
208 208  
209 209  * **Finding EASD extensions in the directory**:
210 -** Tap the **User** icon on the right side of the home screen.
211 -** In the left menu, tap **LDAP.**
209 +** Tap the **User** icon on the right side of the home screen
210 +** In the left menu, tap **LDAP**
212 212  ** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
213 213  ** Tap the **green** **phone** icon to place a call.
214 214  
215 215  * **Frequently called contact list**:
216 -** Tap the **User** icon on the right side of the home screen.
217 -** In the left menu, tap **LDAP.**
215 +** Tap the **User** icon on the right side of the home screen
216 +** In the left menu, tap **LDAP**
218 218  ** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
219 219  ** Tap the **Download** button to save the extension to the contact list.
220 220  ** Find your downloaded contacts in the **Contacts** menu on the left side of the User screen.
220 +
221 +* **Button boxes**
221 221  )))
222 222  
223 223  
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224 224  
225 225  (% class="col-xs-12 col-sm-4" %)
226 226  (((
227 -[[EASD Directory >>image:GS-LDAP-cropped.jpg||alt="Grandstream directory" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="208" width="367"]]
228 +[[Grandstream EASD Directory >>image:GS-LDAP-cropped.jpg||alt="Grandstream directory" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="208" width="367"]]
228 228  )))
229 229  )))
230 230  
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242 242  ** **Blind transfer:**
243 243  *** While on a call, tap the **Transfer** button.
244 244  *** Select **Transfer** to bring up the transfer screen.
245 -*** Select the transfer mode "**Blind**" (blind is the default).
246 -*** Use the keypad to enter the extension or tap Keyboard on the onscreen display to search for a name.
247 -**** When using the keyboard, tap the magnifying glass to begin the search and then tap on the correct person.
246 +*** Select the transfer mode "**Blind**" (blind is the default)
247 +*** Enter the extension.
248 248  *** Tap on the **Transfer** softkey.
249 249  *** The call will transfer to the extension and the phone system will hang up the call.
250 -** **Attended transfer:**
250 +** **Attended transfer**
251 251  *** While on a call, tap the **Transfer** button.
252 252  *** Select **Transfer** to bring up the transfer screen.
253 -*** Select the transfer mode (blind is the default) and change it to **Attended.**
253 +*** Select the transfer mode (Blind is the default): change it to **Attended**
254 254  *** Enter the transfer target extension and then press the **Transfer** soft key on the right.
255 255  
256 256  * **To transfer a call directly to voicemail:**
257 -** Press** Transfer. **
258 -** Press** * **(star button).
257 +** Press** Transfer **
258 +** Press** * **(star button)
259 259  ** **Enter the desired voicemail extension.**
260 260  ** Press** Blind Transfer **to go to directly to voicemail.
261 261  )))
... ... @@ -264,9 +264,9 @@
264 264  
265 265  (% class="col-xs-12 col-sm-4" %)
266 266  (((
267 -[[Blind transfer screen. >>image:GS-blindTransfer.png||alt="Grandstream blind transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="182" width="317"]]
267 +[[Grandstream blind transfer screen. >>image:GS-blindTransfer.png||alt="Grandstream blind transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
268 268  
269 -[[Attended transfer screen. >>image:GS-AttendedTransfer.png||alt="Grandstream attended transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="210" width="367"]]
269 +[[Grandstream attended transfer screen. >>image:GS-AttendedTransfer.png||alt="Grandstream attended transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="210" width="367"]]
270 270  )))
271 271  )))
272 272  
... ... @@ -279,6 +279,28 @@
279 279  (((
280 280  (% class="col-xs-12 col-sm-8" %)
281 281  (((
282 += Pick up groups / Hunt groups / Monitored Extensions =
283 +
284 +
285 +* Pick up groups
286 +* Hunt groups
287 +* Monitored extensions
288 +)))
289 +
290 +
291 +
292 +(% class="col-xs-12 col-sm-4" %)
293 +(((
294 +[[Pickup groups>>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
295 +)))
296 +)))
297 +
298 +----
299 +
300 +(% class="row" %)
301 +(((
302 +(% class="col-xs-12 col-sm-8" %)
303 +(((
282 282  = Call History =
283 283  
284 284  
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329 329  = Availability State: Do Not Disturb =
330 330  
331 331  
332 -* **When Do not disturb is engaged, incoming calls will be blocked for all accounts: **
354 +* **When Do not disturb is engaged, incoming calls will be blocked for all accounts. **
333 333  ** To initiate do not disturb, touch and drag the status bar (top edge of the display) down on the home screen.
334 334  ** Tap the DND icon to turn it on and off.
335 335  ** Calls can still be made out when the phone is in DND.
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368 368  (((
369 369  = Voicemail =
370 370  
371 -* Voicemails can be accessed
372 -** **Desk phone:** use the Voicemail app to listen to and manage voicemails. Contact Tech Support if you don't know your voicemail passcode.
373 -** **Grandstream Wave for Desktop app**: listen to and manage voicemails through Calls link in the app.
374 -** **District email**: 
375 -*** A copy of all voicemails will be sent as .wav files to the email address of the user tied to the extension. The emails will come from "EASD Phone System". Tips for listening to the voicemail:
376 -**** **Chrome and Firefox** web browser: voicemail .wav files will not play directly in the browsers. They need to be downloaded to the computer and played in Apple Music.
377 -**** **Safari** web browser: voicemail .wav files play within the browser.
378 -**** On a **district iPhone:** voicemail .wav files will play automatically within the email system.
393 +* No voicemails will be stored locally on the phones.
394 +* All voicemails will be sent as .wav files to the email address of the user tied to the extension. The email will come from "EASD Phone System".
395 +* The .wav files will need to be downloaded to the computer and played in Apple Music.
396 +* Your Grandstream phone will flash red when there is an unheard voicemail. Once the voicemail has been downloaded from the email, the desk phone will no longer flash red.
379 379  )))
380 380  
381 381  
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382 382  
383 383  (% class="col-xs-12 col-sm-4" %)
384 384  (((
385 -[[Email containing voicemail file.>>image:GS-Email-Voicemail.png||alt="Grandstream voicemail to email view" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
403 +[[Grandstream voicemail to email view>>image:GS-Email-Voicemail.png||alt="Grandstream voicemail to email view" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
386 386  )))
387 387  )))
388 388  
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403 403  ** Disable touch sounds and tones in **Other Settings.**
404 404  
405 405  * **Disable Touch Tones (sounds when you're tapping on the screen or pressing buttons on the dial pad)**:
406 -** Tap the Home button.
407 -** Swipe left to the second page and tap **Settings.**
408 -** Swipe up and tap on **Sound.**
409 -** Tap **Other Sounds.**
410 -** Disable Touch sounds and Touch tone.
424 +** Tap the Home button
425 +** Swipe left to the second page and tap **Settings**
426 +** Swipe up and tap on **Sound**
427 +** Tap **Other Sounds**
428 +** Disable Touch sounds and Touch tone
411 411  
412 412  * **Adjust the Display:**
413 413  ** In **Settings, tap Display** to adjust the brightness level, screen timeout and font size.
... ... @@ -416,7 +416,7 @@
416 416  
417 417  (% class="col-xs-12 col-sm-4" %)
418 418  (((
419 -[[In phone settings: adjust sounds, ringer and brightness.>>image:GS-Settings.png||alt="Grandstream Settings" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="209" width="367"]]
437 +[[Phone settings: adjust sounds, ringer and brightness.>>image:GS-Settings.png||alt="Grandstream Settings" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="209" width="367"]]
420 420  )))
421 421  )))
422 422  
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442 442  
443 443  (% class="col-xs-12 col-sm-4" %)
444 444  (((
445 -[[Grandstream doorbell system. >>image:GS-DoorSystem.png||alt="Grandstream Doorbell system screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="219" width="367"]]
463 +[[Figure . Grandstream doorbell system. >>image:GS-DoorSystem.png||alt="Grandstream Doorbell system screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="219" width="367"]]
446 446  )))
447 447  )))
448 448  
... ... @@ -453,15 +453,14 @@
453 453  (((
454 454  (% class="col-xs-12 col-sm-8" %)
455 455  (((
456 -= Paging =
474 += Paging/Intercom =
457 457  
458 458  
459 459  * **To all-call page within school:**
460 -** Pick up the handset.
461 -** When the dial tone is heard, enter the building's all-call paging extension.
462 -** When you hear the all-call paging tone, say the message into the handset.
478 +** Pick up the handset
479 +** When you hear the dial tone, enter the building's paging extension
480 +** When you hear the paging tone, speak the message into the handset
463 463  ** Hang up the handset to end the page (you may consider pressing the hook switch button to end the page before replacing the handset to reduce a noisy hangup).
464 -** If you are unsure of the building's all-call paging extension, please submit a tech request through [[IncidentIQ>>http://support.etownschools.org]].
465 465  )))
466 466  
467 467  
... ... @@ -468,7 +468,7 @@
468 468  
469 469  (% class="col-xs-12 col-sm-4" %)
470 470  (((
471 -[[Enter paging extension number and press Audio call.>>image:GR3350-Call.png||alt="Call screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
488 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
472 472  )))
473 473  )))
474 474  
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480 480  (((
481 481  = Restart the Phone =
482 482  
483 -
484 484  * Disconnect the phone cord from the back.
485 485  * Wait a minute and then reconnect it to the same port.
486 486  * The phone will become functional after two minutes.
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490 490  
491 491  (% class="col-xs-12 col-sm-4" %)
492 492  (((
493 -[[Disconnect phone cord and replace to restart phone.>>image:GS-backs.png||alt="Grandstream - image of phone back with powered port highlighted." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="257" width="310"]]
509 +[[Figure . >>image:GS-backs.png||alt="Grandstream - image of phone back with powered port highlighted." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="257" width="310"]]
494 494  )))
495 495  )))
496 496  
GR3350-Call.png
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