Skip to Content
Last modified by Christine Sklareski on 2026/07/23 10:12
From version 73.2
edited by Christine Sklareski
on 2025/06/16 15:27
Change comment: There is no comment for this version
To version 93.2
edited by Christine Sklareski
on 2026/07/23 10:12
Change comment: There is no comment for this version

Summary

Details

Page properties
Title
... ... @@ -1,1 +1,1 @@
1 -Admin_Directions-GS3350
1 +Admin Phone Directions - GS3350 Model
Content
... ... @@ -23,6 +23,9 @@
23 23  The home screen displays **Tech-configured speed dials** on the left, topped by the **signed-in user's name and extension**. On the right, **Call**, **Contacts**, and **Call history** softkeys are shown from top to bottom. The home screen will also have access to **Settings**.
24 24  
25 25  
26 +If your name and phone extension are not showing at the top left corner of the speed dial area, please [[submit a tech request>>http://support.etownschools.org||rel="noopener noreferrer" target="_blank"]] for assistance.
27 +
28 +
26 26  [[Page 1 of the Grandstream home screen.>>image:GS-Home-1.png||alt="Grandstream home screen - page 1" data-xwiki-image-style-border="true" height="255" width="450"]]
27 27  
28 28  
... ... @@ -31,11 +31,19 @@
31 31  [[Page 2 of the Grandstream home screen.>>image:GS-Home2.png||alt="Grandstream home screen, page 2." data-xwiki-image-style-border="true" height="246" width="450"]]
32 32  
33 33  
37 +The LED Indicator light at the top right corner of the phone alerts to different messages and status of the phone:
38 +
39 +[[LED Indicator light guide.>>image:3350-LED_Indicator.png||alt="Grandstream 3350 LED Indicator light screenshot." data-xwiki-image-style-border="true" height="307" width="520"]]
40 +
41 +
42 +
34 34  A subset of screenshots displayed on this Grandstream page are sourced from the Grandstream 3350 [[User Guide>>https://www.grandstream.com/hubfs/Product_Documentation/GXV3350_User_Guide.pdf||rel="noopener noreferrer" target="_blank"]].
35 35  )))
36 36  
37 37  
38 38  
48 +
49 +
39 39  (% class="col-xs-12 col-sm-4" %)
40 40  (((
41 41  {{box title="**Contents**"}}
... ... @@ -95,6 +95,8 @@
95 95  
96 96  
97 97  
109 +
110 +
98 98  (% class="col-xs-12 col-sm-4" %)
99 99  (((
100 100  [[Grandstream 3350 **Call screen**>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="213" width="367"]]
... ... @@ -153,6 +153,8 @@
153 153  
154 154  
155 155  
169 +
170 +
156 156  (% class="col-xs-12 col-sm-4" %)
157 157  (((
158 158  [[Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="203" width="367"]]
... ... @@ -176,7 +176,6 @@
176 176  * **To answer a single incoming call**:
177 177  ** Pick up the handset, or to answer by speaker phone, press either the "Speaker" button or tap the on-screen "Answer" button.
178 178  ** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to the handset.
179 -
180 180  * **To answer an incoming call during an active call:**
181 181  ** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the new call by audio, video or decline the new call. If the ringing call is answered, the first call will automatically be put on hold.
182 182  
... ... @@ -183,12 +183,14 @@
183 183  * **To pick up a call ringing at another phone in your group:**
184 184  ** Lift the handset and press the PICKUP button.
185 185  
186 -* **To send a ringing call to voicemail instead of answering:**
200 +* **To send a ringing call your voicemail box instead of answering:**
187 187  ** Press **Reject** on the phone display to transfer the call to voicemail.
188 188  )))
189 189  
190 190  
191 191  
206 +
207 +
192 192  (% class="col-xs-12 col-sm-4" %)
193 193  (((
194 194  [[Tap answer to answer an incoming call.>>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
... ... @@ -212,6 +212,11 @@
212 212  ** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
213 213  ** Tap the **green** **phone** icon to place a call.
214 214  
231 +{{warning}}
232 +If the LDAP Contacts don't load or you can't perform a search, restart the phone following the instructions at the bottom of this page.
233 +{{/warning}}
234 +
235 +
215 215  * **Frequently called contact list**:
216 216  ** Tap the **User** icon on the right side of the home screen.
217 217  ** In the left menu, tap **LDAP.**
... ... @@ -218,10 +218,22 @@
218 218  ** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
219 219  ** Tap the **Download** button to save the extension to the contact list.
220 220  ** Find your downloaded contacts in the **Contacts** menu on the left side of the User screen.
242 +* **Saving Favorites:**
243 +** To save a favorite number, they must first be saved to your **Contacts** (not LDAP).
244 +** Tap on the user in Contacts
245 +** Tap the Star to add them to Favorites.
246 +
247 +{{warning}}
248 +If your phone needs to be factory reset, your saved contacts will be deleted. They can be saved again after the reset.
249 +{{/warning}}
250 +
251 +
221 221  )))
222 222  
223 223  
224 224  
256 +
257 +
225 225  (% class="col-xs-12 col-sm-4" %)
226 226  (((
227 227  [[EASD Directory >>image:GS-LDAP-cropped.jpg||alt="Grandstream directory" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="208" width="367"]]
... ... @@ -235,6 +235,55 @@
235 235  (((
236 236  (% class="col-xs-12 col-sm-8" %)
237 237  (((
271 += Programming Speed Dials =
272 +
273 +
274 +* **To program a speed dial:**
275 +** Press the **pencil** under the speed dial names on the left side of the phone display. This opens the **Programming app**.
276 +** To add a new speed dial number, tap the **+ plus** sign at the top of the display.
277 +*** **Enter name**: the cursor appears where you enter the name that you want to program.
278 +*** (% style="display:none" %) (%%)**Enter extension**: Tap in the Number field and enter the extension that you want to program.
279 +*** **Select programming type**: select a programming option above the name and number field:
280 +**** **Speed dial**: simply dials the extension when tapped.
281 +**** **Blue Lamp Field**: allows you to see when the extension is ringing or if the person is on a call (this works if you are in a pickup group with the extension).
282 +*** **Tap the blue check mark** at the top right to save the speed dial.
283 +
284 +* **To edit the speed dial screen, tap the pencil at the top of the Programming screen.**
285 +** **Edit contacts:** Each saved speed dial is editable by tapping the pencil icon on its tile.
286 +** **Reorder list**: Press, hold and drag a tile to a new location.
287 +** **Remove speed dials**: Place a check in the box and tap the trash can to delete a speed dial.
288 +
289 +* **Once the speed dials are saved, you can resize the speed dial block into more columns to show more saved extensions on the phone's Home Screen:**
290 +** Press and hold on the speed dial block.
291 +** A white guide box with white dots appears in a square around the block, press and drag the dots to resize the block to 2 or 3 columns.
292 +** Tap off the speed dial block to save the change or tap the Home button.
293 +
294 +* **To update a button box:**
295 +** First, disconnect the button box power cable from the back of the phone.
296 +** Make the speed dial changes following the instructions above.
297 +** Reconnect the cable from the button box to the phone.
298 +** Click "Sync" when prompted.
299 +)))
300 +
301 +
302 +
303 +
304 +
305 +(% class="col-xs-12 col-sm-4" %)
306 +(((
307 +[[Program speed dials screen. >>image:Program keys.png||alt="Grandstream program keys" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="182" width="317"]]
308 +
309 +[[Grandstream - Edit programable buttons. >>image:IMG_0145 2.jpeg||alt="Grandstream programable app" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="182" width="317"]]
310 +)))
311 +)))
312 +
313 +
314 +----
315 +
316 +(% class="row" %)
317 +(((
318 +(% class="col-xs-12 col-sm-8" %)
319 +(((
238 238  = Call Handling =
239 239  
240 240  
... ... @@ -241,11 +241,11 @@
241 241  * **To transfer a call to another extension: **
242 242  ** **Blind transfer:**
243 243  *** While on a call, tap the **Transfer** button.
244 -*** Select **Transfer** to bring up the transfer screen.
245 -*** Select the transfer mode "**Blind**" (blind is the default).
246 -*** Enter the extension.
326 +*** Select the transfer mode "**Blind**" (blind is the default) at the top right corner.
327 +*** Use the keypad to enter the extension or tap **Keyboard** on the onscreen display to search for a name.
328 +**** When using the keyboard, enter the person's name and then tap the checkmark to begin the search. Tap on the correct person to initiate the transfer.
247 247  *** Tap on the **Transfer** softkey.
248 -*** The call will transfer to the extension and the phone system will hang up the call.
330 +*** The call will transfer to the extension and the phone system will hang up the initial call.
249 249  ** **Attended transfer:**
250 250  *** While on a call, tap the **Transfer** button.
251 251  *** Select **Transfer** to bring up the transfer screen.
... ... @@ -261,11 +261,13 @@
261 261  
262 262  
263 263  
346 +
347 +
264 264  (% class="col-xs-12 col-sm-4" %)
265 265  (((
266 -[[Blind transfer screen. >>image:GS-blindTransfer.png||alt="Grandstream blind transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
350 +[[Blind transfer screen. >>image:GS-blindTransfer.png||alt="Grandstream blind transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="182" width="317"]]
267 267  
268 -[[Attended transfer screen. >>image:GS-AttendedTransfer.png||alt="Grandstream attended transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="210" width="367"]]
352 +[[Attended transfer screen. >>image:GS-AttendedTransfer.png||alt="Grandstream attended transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="182" width="317"]]
269 269  )))
270 270  )))
271 271  
... ... @@ -289,10 +289,28 @@
289 289  * When there is a missed call, the display will show a missed call dialog on the idle screen and the light at the upper right corner of the phone will flash red.
290 290  * Tap the green phone icon to return the call.
291 291  * Tap anywhere on the display except the missed call prompt to return to the home screen.
376 +
377 +== Redialing External Calls ==
378 +
379 +* Access your call history and find the number you want to call back.
380 +* With your finger, press and hold on the phone number to reveal a menu of options.
381 +* Press **Edit before Calling.**
382 +
383 +**[[image:Wave-Edit before calling.jpg||alt="3350 phones: edit before calling screenshot." data-xwiki-image-style-border="true" height="253" width="253"]]**
384 +
385 +* Tap in front of the phone number and enter a **9** using the number pad on the phone.
386 +* Press **Audio Call** to initiate the call.
387 +
388 +[[image:3350-enter9.jpg||alt="3350 phone: add 9 and press Audio call screenshot." data-xwiki-image-style-border="true" height="248" width="472"]]
389 +
390 +
391 +
292 292  )))
293 293  
294 294  
295 295  
396 +
397 +
296 296  (% class="col-xs-12 col-sm-4" %)
297 297  (((
298 298  [[Call History screen.>>image:GS-CallHistory.png||alt="Grandstream Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
... ... @@ -328,7 +328,7 @@
328 328  = Availability State: Do Not Disturb =
329 329  
330 330  
331 -* **When Do not disturb is engaged, incoming calls will be blocked for all accounts. **
433 +* **When Do not disturb is engaged, incoming calls will be blocked for all accounts: **
332 332  ** To initiate do not disturb, touch and drag the status bar (top edge of the display) down on the home screen.
333 333  ** Tap the DND icon to turn it on and off.
334 334  ** Calls can still be made out when the phone is in DND.
... ... @@ -342,6 +342,8 @@
342 342  
343 343  
344 344  
447 +
448 +
345 345  (% class="col-xs-12 col-sm-4" %)
346 346  (((
347 347  [[Do not disturb>>image:GS-DND.png||alt="Grandstream Do not disturb mode" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="210" width="367"]]
... ... @@ -367,18 +367,39 @@
367 367  (((
368 368  = Voicemail =
369 369  
370 -* Voicemails can be accessed
371 -** **Desk phone:** use the Voicemail app to listen to and manage voicemails. Contact Tech Support if you don't know your voicemail passcode.
372 -** **Grandstream Wave for Desktop app**: listen to and manage voicemails through Calls link in the app.
474 +* **Voicemails can be accessed in the following ways:**
475 +** **Desk phone:** use the **Voicemail** app to listen to and manage voicemails. Contact Tech Support if you don't know your voicemail passcode.
476 +** **Grandstream Wave for Desktop app**: listen to and manage voicemails through Calls link in the app. Follow instructions on the [[Wave for Desktop page>>doc:Main.DevicesHardware.GrandStream Phones.Grandstream Wave App.WebHome]].
373 373  ** **District email**: 
374 374  *** A copy of all voicemails will be sent as .wav files to the email address of the user tied to the extension. The emails will come from "EASD Phone System". Tips for listening to the voicemail:
375 375  **** **Chrome and Firefox** web browser: voicemail .wav files will not play directly in the browsers. They need to be downloaded to the computer and played in Apple Music.
376 376  **** **Safari** web browser: voicemail .wav files play within the browser.
377 -**** On a **district iPhone:** voicemail .wav files will play automatically within the email system.
481 +**** On a **district iPhone:** voicemail .wav files will play automatically within the email system. 
482 +
483 +* **Set up your voicemail greeting:**
484 +** Sign in to your voicemail box using your passcode.
485 +** Press **0 for mailbox options**.
486 +** Press **1 to record unavailable message**. Press # after recording.
487 +*** (% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant:normal; font-weight:400; text-decoration:none; white-space:pre-wrap" %)1 to accept recording
488 +*** (% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant:normal; font-weight:400; text-decoration:none; white-space:pre-wrap" %)2 to listen to your recording
489 +*** (% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant:normal; font-weight:400; text-decoration:none; white-space:pre-wrap" %)3 to rerecord the recording
490 +** Press **3 to record your name.** Press # after recording.
491 +*** (% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant:normal; font-weight:400; text-decoration:none; white-space:pre-wrap" %)1 to accept recording
492 +*** (% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant:normal; font-weight:400; text-decoration:none; white-space:pre-wrap" %)2 to listen to your recording
493 +*** (% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant:normal; font-weight:400; text-decoration:none; white-space:pre-wrap" %)3 to rerecord the recording
494 +** Press **5 to change your password**. Press # after changing the password.
495 +*** Reenter the new password followed by the # key.
496 +
497 +* **To check your voicemail from another phone in the district:**
498 +** Call *98
499 +** Enter your extension number when prompted
500 +** Enter your voicemail password when prompted
378 378  )))
379 379  
380 380  
381 381  
505 +
506 +
382 382  (% class="col-xs-12 col-sm-4" %)
383 383  (((
384 384  [[Email containing voicemail file.>>image:GS-Email-Voicemail.png||alt="Grandstream voicemail to email view" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
... ... @@ -413,6 +413,8 @@
413 413  )))
414 414  
415 415  
541 +
542 +
416 416  (% class="col-xs-12 col-sm-4" %)
417 417  (((
418 418  [[In phone settings: adjust sounds, ringer and brightness.>>image:GS-Settings.png||alt="Grandstream Settings" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="209" width="367"]]
... ... @@ -439,6 +439,8 @@
439 439  
440 440  
441 441  
569 +
570 +
442 442  (% class="col-xs-12 col-sm-4" %)
443 443  (((
444 444  [[Grandstream doorbell system. >>image:GS-DoorSystem.png||alt="Grandstream Doorbell system screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="219" width="367"]]
... ... @@ -465,6 +465,8 @@
465 465  
466 466  
467 467  
597 +
598 +
468 468  (% class="col-xs-12 col-sm-4" %)
469 469  (((
470 470  [[Enter paging extension number and press Audio call.>>image:GR3350-Call.png||alt="Call screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
... ... @@ -487,6 +487,8 @@
487 487  
488 488  
489 489  
621 +
622 +
490 490  (% class="col-xs-12 col-sm-4" %)
491 491  (((
492 492  [[Disconnect phone cord and replace to restart phone.>>image:GS-backs.png||alt="Grandstream - image of phone back with powered port highlighted." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="257" width="310"]]
3350-LED_Indicator.png
Author
... ... @@ -1,0 +1,1 @@
1 +XWiki.christine_sklareskietownschoolsorg
Size
... ... @@ -1,0 +1,1 @@
1 +47.9 KB
Content
3350-enter9.jpg
Author
... ... @@ -1,0 +1,1 @@
1 +XWiki.christine_sklareskietownschoolsorg
Size
... ... @@ -1,0 +1,1 @@
1 +1.5 MB
Content
IMG_0145 2.jpeg
Author
... ... @@ -1,0 +1,1 @@
1 +XWiki.christine_sklareskietownschoolsorg
Size
... ... @@ -1,0 +1,1 @@
1 +824.0 KB
Content
Program keys.png
Author
... ... @@ -1,0 +1,1 @@
1 +XWiki.christine_sklareskietownschoolsorg
Size
... ... @@ -1,0 +1,1 @@
1 +25.6 KB
Content
Wave-Edit before calling.jpg
Author
... ... @@ -1,0 +1,1 @@
1 +XWiki.christine_sklareskietownschoolsorg
Size
... ... @@ -1,0 +1,1 @@
1 +765.1 KB
Content