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Last modified by Christine Sklareski on 2025/09/10 13:11
From version 71.1
edited by Christine Sklareski
on 2025/06/16 15:20
Change comment: There is no comment for this version
To version 3.9
edited by Christine Sklareski
on 2025/05/16 15:05
Change comment: There is no comment for this version

Summary

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1 -Main.DevicesHardware.GrandStream Phones.WebHome
1 +Sandbox.GrandStream Phones.WebHome
Content
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3 3  (% class="col-xs-12 col-sm-8" %)
4 4  (((
5 5  (% class="wikigeneratedid" id="HPlacingCalls" %)
6 -This page provides basic instructions for using the Grandstream 3350 phones that are installed in the main office and administrator offices. This model phone includes a camera to make video calls with an adjustment for camera angle and blocking when not needed.
6 +
7 7  
8 +Hardware:
8 8  
9 -(% class="wikigeneratedid" %)
10 -[[image:GS-3350model.png||alt="Grandstream 3350 model" data-xwiki-image-style-border="true" height="261" width="314"]]
11 11  
12 -
13 -Hardware: [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
14 -
15 -
16 -**Things to note:**
17 -
18 -* The handset button at the lower left corner of the phone will automatically dial the most recent call when pressed. If pressed inadvertently, press the illuminated Speaker phone button at the lower right corner to hang up the call.
19 -* Swiping down from the top edge of the display will reveal the Status menu where users can quickly engage "do not disturb" and also mute the microphone.
20 -
21 -**Home screen of the touch display:**
22 -
23 -The home screen displays **Tech-configured speed dials** on the left, topped by the **signed-in user's name and extension**. On the right, **Call**, **Contacts**, and **Call history** softkeys are shown from top to bottom. The home screen will also have access to **Settings**.
24 -
25 -
26 -[[Page 1 of the Grandstream home screen.>>image:GS-Home-1.png||alt="Grandstream home screen - page 1" data-xwiki-image-style-border="true" height="255" width="450"]]
27 -
28 -
29 -The home screen has two pages. Swipe left to view page 2. The available apps may be slightly different from the screenshot below. The Settings app is available to change ring tones and turn off tap sounds.
30 -
31 -[[Page 2 of the Grandstream home screen.>>image:GS-Home2.png||alt="Grandstream home screen, page 2." data-xwiki-image-style-border="true" height="246" width="450"]]
32 -
33 -
34 -A subset of screenshots displayed on this Grandstream page are sourced from the Grandstream 3350 [[User Guide>>https://www.grandstream.com/hubfs/Product_Documentation/GXV3350_User_Guide.pdf||rel="noopener noreferrer" target="_blank"]].
11 +* [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel=" noopener noreferrer" target="_blank"]]
35 35  )))
36 36  
37 37  
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50 50  (((
51 51  (% class="col-xs-12 col-sm-8" %)
52 52  (((
53 -= Place Calls =
30 += Placing Calls =
54 54  
55 -To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will engage automatically.
56 56  
57 -== Multiple ways to Initiate a call: ==
58 -
59 -1. Pick up the handset
60 -1. Press the Speaker button on the phone
61 -1. Press the Call button on the touchscreen
62 -1. Press a name in the Speed dial menu on the touchscreen or the button box
63 -1. Find a name in Contacts
64 -
65 -== Place Calls ==
66 -
67 -* **Place a ringing call to an internal extension:**
68 -** Initiate a call
69 -** Use the keypad to enter the extension
70 -** Press Audio call or Video call. Please note: Video calls will only work on admin phone models. Classroom phone models do not have a camera.
71 -
72 -(% style="display:none" %)
73 -
74 -* **To place a call to an outside phone number**:
75 -** Initiate a call
76 -** Dial **9** (to access the outside line)
77 -** Dial the external phone number
78 -** Press Audio call or wait for the call to connect automatically.
79 -
80 -== Place Emergency Calls ==
81 -
82 -* **To place an emergency 911 call:**
83 -** Initiate a call.
84 -** Dial 911 or 9911.
85 -** Press Audio call or wait for the call to connect automatically.
86 -
87 -* **To place an internal emergency call to alert the office of an issue:**
88 -** Initiate a call.
89 -** Dial your building's internal emergency extension.
90 -** Press Audio call or wait for the call to connect automatically.
91 -
92 -(% class="wikigeneratedid" id="HPlaceConferenceCalls" %)
93 -
33 +* Place a call using:
34 +** Handset
35 +** Speakerphone
36 +* To place a ringing call to another internal extension
37 +* To place a call to an outside phone number
38 +* To place an emergency 911 call
39 +* To place an internal emergency call to alert the office of issue
40 +* To place a conference call
94 94  )))
95 95  
96 96  
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97 97  
98 98  (% class="col-xs-12 col-sm-4" %)
99 99  (((
100 -[[Grandstream 3350 **Call screen**>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="213" width="367"]]
47 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
101 101  )))
102 102  )))
103 103  
104 -----
105 105  
106 -(% class="row" %)
107 -(((
108 -(% class="col-xs-12 col-sm-8" %)
109 -(((
110 -== Place Conference Calls ==
111 111  
112 -
113 -(((
114 -* **To initiate a conference call from the dial screen:** GS3350 phones support up to 6-way audio conferencing and 3-way video conferencing.
115 -** Bring up the dial screen
116 -** Enter the first extension number, then press on it on the left panel of the screen
117 -** The extension will be added to the dialing field and users can dial another number
118 -** When all extensions have been entered, press "Audio Call" or "Video Call"
119 -
120 -* **To initiate a conference call while on a phone call:**
121 -** When the phone is on the call screen, tap on the "Conference" button
122 -** Enter the third-party number or choose an available number on the left menu from the call history or contacts.
123 -** After the call is established, the conference screen is brought up.
124 -** Tap the "Invite" button to add more members to the conference.
125 -
126 -* **To initiate a conference call from the conference soft key:**
127 -** Bring up the dial screen.
128 -** Enter the first extension number, then press on it on the left panel of the screen.
129 -** The extension will be added to the dialing field.
130 -** Enter other extensions until all are entered.
131 -** Press "Audio Call" or "Video Call" to begin the conference call.
132 -
133 -(% class="wikigeneratedid" id="HConferenceCallManagement:" %)
134 -**Conference Call Management:**
135 -
136 -* (((
137 -**Attendee management**:
138 -
139 -* **Remove a user from call:** Tap an extension in the connected extension list and click the red X labeled "Hang up" to remove it.
140 -* **Mute**: Tap the extension and then click the Mute button.
141 -* **Video on**: Tap the extension and tap the Video on button.
142 -)))
143 -
144 -* **End a conference call:**
145 -** Tap the red handset button to end the call for everyone.
146 -** Individuals who disconnect from the call will exit but all other parties will remain.
147 -
148 -
149 -)))
150 -
151 -
152 -)))
153 -
154 -
155 -
156 -(% class="col-xs-12 col-sm-4" %)
157 -(((
158 -[[Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="203" width="367"]]
159 -
160 -
161 -[[Use the Invite button to invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
162 -)))
163 -)))
164 -
165 -
166 166  ----
167 167  
168 168  (% class="row" %)
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171 171  (((
172 172  = Answering Calls =
173 173  
174 -Caller ID will show who is calling.
175 175  
176 -* **To answer a single incoming call**:
177 -** Pick up the handset, or to answer by speaker phone, press either the "Speaker" button or tap the on-screen "Answer" button.
178 -** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to the handset.
179 -
180 -* **To answer an incoming call during an active call:**
181 -** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the new call by audio, video or decline the new call. If the ringing call is answered, the first call will automatically be put on hold.
182 -
183 -* **To pick up a call ringing at another phone in your group**
184 -** Lift the handset and press the PICKUP button.
185 -
186 -* **To send a ringing call to voicemail instead of answering**
187 -** Press **Reject** on the phone display to transfer the call to voicemail.
62 +* Call ID will show who is calling
63 +* To answer a ringing call
64 +* To answer a second simultaneous call
65 +* To pick up a call ringing at another phone in your group
66 +* To send a ringing call to voicemail instead of answering
188 188  )))
189 189  
190 190  
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191 191  
192 192  (% class="col-xs-12 col-sm-4" %)
193 193  (((
194 -[[Tap answer to answer an incoming call.>>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
195 -
196 -[[Tap to answer a second incoming call.>>image:GS-SecondCall.png||alt="Tap to answer a second call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
73 +[[Figure 1. >>image:SUA.png||alt="Apple System Settings Software Update Available screen" data-xwiki-image-style-alignment="end" height="295" width="357"]]
197 197  )))
198 198  )))
199 199  
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203 203  (((
204 204  (% class="col-xs-12 col-sm-8" %)
205 205  (((
206 -= Directory, Contacts list, and Button boxes =
83 += Directory / Speed Dials / Favorites =
207 207  
208 208  
209 -* **Finding EASD extensions in the directory**:
210 -** Tap the **User** icon on the right side of the home screen
211 -** In the left menu, tap **LDAP**
212 -** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
213 -** Tap the **green** **phone** icon to place a call.
214 -
215 -* **Frequently called contact list**:
216 -** Tap the **User** icon on the right side of the home screen
217 -** In the left menu, tap **LDAP**
218 -** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
219 -** Tap the **Download** button to save the extension to the contact list.
220 -** Find your downloaded contacts in the **Contacts** menu on the left side of the User screen.
86 +* Directory
87 +* Speed Dials
88 +* Favorites
221 221  )))
222 222  
223 223  
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224 224  
225 225  (% class="col-xs-12 col-sm-4" %)
226 226  (((
227 -[[EASD Directory >>image:GS-LDAP-cropped.jpg||alt="Grandstream directory" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="208" width="367"]]
95 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
228 228  )))
229 229  )))
230 230  
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238 238  = Call Handling =
239 239  
240 240  
241 -* **To transfer a call to another extension: **
242 -** **Blind transfer:**
243 -*** While on a call, tap the **Transfer** button.
244 -*** Select **Transfer** to bring up the transfer screen.
245 -*** Select the transfer mode "**Blind**" (blind is the default)
246 -*** Enter the extension.
247 -*** Tap on the **Transfer** softkey.
248 -*** The call will transfer to the extension and the phone system will hang up the call.
249 -** **Attended transfer**
250 -*** While on a call, tap the **Transfer** button.
251 -*** Select **Transfer** to bring up the transfer screen.
252 -*** Select the transfer mode (Blind is the default): change it to **Attended**
253 -*** Enter the transfer target extension and then press the **Transfer** soft key on the right.
254 -
255 -* **To transfer a call directly to voicemail:**
256 -** Press** Transfer **
257 -** Press** * **(star button)
258 -** **Enter the desired voicemail extension.**
259 -** Press** Blind Transfer **to go to directly to voicemail.
109 +* To transfer a call 
110 +** Blind transfer
111 +** Announced transfer
112 +* To transfer a call to voicemail
113 +** (((
114 +Press Transfer and then press * and then enter the extension to go to directly to VM
260 260  )))
116 +)))
261 261  
262 262  
263 263  
264 264  (% class="col-xs-12 col-sm-4" %)
265 265  (((
266 -[[Blind transfer screen. >>image:GS-blindTransfer.png||alt="Grandstream blind transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
267 -
268 -[[Attended transfer screen. >>image:GS-AttendedTransfer.png||alt="Grandstream attended transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="210" width="367"]]
122 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
269 269  )))
270 270  )))
271 271  
272 272  
273 -
274 -
275 275  ----
276 276  
277 277  (% class="row" %)
... ... @@ -281,14 +281,9 @@
281 281  = Call History =
282 282  
283 283  
284 -* Tap the **Call History** softkey (bottom button) on the right side of the home screen.
285 -* Initiate a call from the history by tapping the green call or video buttons.
286 -
287 -== Missed Calls ==
288 -
289 -* When there is a missed call, the display will show a missed call dialog on the idle screen and the light at the upper right corner of the phone will flash red.
290 -* Tap the green phone icon to return the call.
291 -* Tap anywhere on the display except the missed call prompt to return to the home screen.
136 +* Find your call history
137 +* Manage call history
138 +* Place calls from call history
292 292  )))
293 293  
294 294  
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295 295  
296 296  (% class="col-xs-12 col-sm-4" %)
297 297  (((
298 -[[Call History screen.>>image:GS-CallHistory.png||alt="Grandstream Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
299 -
300 -
301 -[[Missed call screen.>>image:GS-MissedCall.png||alt="Grandstream Missed call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
302 -
303 -
304 -
305 -
306 -
307 -
308 -
309 -
310 -
311 -
312 -
313 -
314 -
315 -
316 -
317 -
318 -
145 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
319 319  )))
320 320  )))
321 321  
... ... @@ -325,19 +325,10 @@
325 325  (((
326 326  (% class="col-xs-12 col-sm-8" %)
327 327  (((
328 -= Availability State: Do Not Disturb =
155 += Availability States =
329 329  
330 330  
331 -* **When Do not disturb is engaged, incoming calls will be blocked for all accounts. **
332 -** To initiate do not disturb, touch and drag the status bar (top edge of the display) down on the home screen.
333 -** Tap the DND icon to turn it on and off.
334 -** Calls can still be made out when the phone is in DND.
335 -
336 -* **Pressing the mute button on the right side of phone pad:**
337 -** During a call: will mute the microphone.
338 -** Off a call: will engage **do not disturb** for the phone.
339 -
340 -
158 +* Change availability state when OOO or In Meeting
341 341  )))
342 342  
343 343  
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344 344  
345 345  (% class="col-xs-12 col-sm-4" %)
346 346  (((
347 -[[Do not disturb>>image:GS-DND.png||alt="Grandstream Do not disturb mode" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="210" width="367"]]
348 -
349 -
350 -
351 -
352 -
353 -
354 -
355 -
356 -
357 -
358 -[[Mute a call or enable Do Not Disturb>>image:GS-Mute_button.png||alt="Grandstream Mute button" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="298" width="347"]]
165 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
359 359  )))
360 360  )))
361 361  
... ... @@ -367,14 +367,11 @@
367 367  (((
368 368  = Voicemail =
369 369  
370 -* Voicemails can be accessed
371 -** **Desk phone:** use the Voicemail app to listen to and manage voicemails. Contact Tech Support if you don't know your voicemail passcode.
372 -** **Grandstream Wave for Desktop app**: listen to and manage voicemails through Calls link in the app.
373 -** **District email**: 
374 -*** A copy of all voicemails will be sent as .wav files to the email address of the user tied to the extension. The emails will come from "EASD Phone System". Tips for listening to the voicemail:
375 -**** **Chrome and Firefox** web browser: voicemail .wav files will not play directly in the browsers. They need to be downloaded to the computer and played in Apple Music.
376 -**** **Safari** web browser: voicemail .wav files play within the browser
377 -**** On a **district iPhone:** voicemail .wav files will play automatically within the email system.
177 +
178 +* To access your voicemail box
179 +* To access your voicemail from another extension within the district
180 +* To access your voicemail from off site
181 +* Voicemail indicator
378 378  )))
379 379  
380 380  
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381 381  
382 382  (% class="col-xs-12 col-sm-4" %)
383 383  (((
384 -[[Email containing voicemail file.>>image:GS-Email-Voicemail.png||alt="Grandstream voicemail to email view" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
188 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
385 385  )))
386 386  )))
387 387  
... ... @@ -395,27 +395,20 @@
395 395  = Phone Settings =
396 396  
397 397  
398 -* **Adjust sounds and set ring tones:**
399 -** On the home screen, swipe to the second page and tap **Settings**.
400 -** Swipe up and tap on **Sound.**
401 -** In the sound settings, you can adjust ringer and alert volumes and select ring tones.
402 -** Disable touch sounds and tones in **Other Settings.**
403 -
404 -* **Disable Touch Tones (sounds when you're tapping on the screen or pressing buttons on the dial pad)**:
405 -** Tap the Home button
406 -** Swipe left to the second page and tap **Settings**
407 -** Swipe up and tap on **Sound**
408 -** Tap **Other Sounds**
409 -** Disable Touch sounds and Touch tone
410 -
411 -* **Adjust the Display:**
412 -** In **Settings, tap Display** to adjust the brightness level, screen timeout and font size.
202 +* Disable tap sounds
203 +* Adjust volume:
204 +** Ringer volume
205 +** Call volume
206 +** Mute calls
207 +* Set wallpaper
208 +* Set date and time
413 413  )))
414 414  
415 415  
212 +
416 416  (% class="col-xs-12 col-sm-4" %)
417 417  (((
418 -[[In phone settings: adjust sounds, ringer and brightness.>>image:GS-Settings.png||alt="Grandstream Settings" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="209" width="367"]]
215 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
419 419  )))
420 420  )))
421 421  
... ... @@ -427,14 +427,10 @@
427 427  (((
428 428  (% class="col-xs-12 col-sm-8" %)
429 429  (((
430 -= Answering Doorbells =
227 += Doorbells =
431 431  
432 -The Grandstream 3350 model can be connected to the door system allowing office staff and administrators to open the main door, initiate calls with visitors and get real time audio/video stream.
433 433  
434 -
435 -* Press **Open **to open the door for visitors.
436 -* Press **Answer** to answer the call and speak to the visitor.
437 -* Press **Reject** to hang up the call.
230 +Content 3
438 438  )))
439 439  
440 440  
... ... @@ -441,7 +441,7 @@
441 441  
442 442  (% class="col-xs-12 col-sm-4" %)
443 443  (((
444 -[[Grandstream doorbell system. >>image:GS-DoorSystem.png||alt="Grandstream Doorbell system screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="219" width="367"]]
237 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
445 445  )))
446 446  )))
447 447  
... ... @@ -452,15 +452,11 @@
452 452  (((
453 453  (% class="col-xs-12 col-sm-8" %)
454 454  (((
455 -= Paging =
248 += All Call and Paging/Intercom =
456 456  
457 457  
458 -* **To all-call page within school:**
459 -** Pick up the handset
460 -** When the dial tone is heard, enter the building's all-call paging extension
461 -** When you hear the all-call paging tone, say the message into the handset
462 -** Hang up the handset to end the page (you may consider pressing the hook switch button to end the page before replacing the handset to reduce a noisy hangup).
463 -** If you are unsure of the building's all-call paging extension, please submit a tech request through [[IncidentIQ>>http://support.etownschools.org]].
251 +* Page within school
252 +* Page between buildings
464 464  )))
465 465  
466 466  
... ... @@ -467,30 +467,8 @@
467 467  
468 468  (% class="col-xs-12 col-sm-4" %)
469 469  (((
470 -[[Enter paging extension number and press Audio call.>>image:GR3350-Call.png||alt="Call screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
259 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
471 471  )))
472 472  )))
473 473  
474 -----
475 -
476 -(% class="row" %)
477 -(((
478 -(% class="col-xs-12 col-sm-8" %)
479 -(((
480 -= Restart the Phone =
481 -
482 -
483 -* Disconnect the phone cord from the back.
484 -* Wait a minute and then reconnect it to the same port.
485 -* The phone will become functional after two minutes.
486 -)))
487 -
488 -
489 -
490 -(% class="col-xs-12 col-sm-4" %)
491 -(((
492 -[[Disconnect phone cord and replace to restart phone.>>image:GS-backs.png||alt="Grandstream - image of phone back with powered port highlighted." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="257" width="310"]]
493 -)))
494 -)))
495 -
496 -~)~)~)
263 +
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