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Last modified by Christine Sklareski on 2025/07/17 09:56
From version 7.1
edited by Christine Sklareski
on 2025/05/16 15:28
Change comment: There is no comment for this version
To version 17.5
edited by Christine Sklareski
on 2025/05/21 11:21
Change comment: There is no comment for this version

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27 27  (((
28 28  (% class="col-xs-12 col-sm-8" %)
29 29  (((
30 -= Placing Calls =
30 += **Place Calls** =
31 31  
32 +To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will initiate automatically.
32 32  
33 -== Placing Ringing Calls ==
34 +== Initiate a call: ==
34 34  
36 +1. Pick up the handset
37 +1. Press the Speaker button on the phone
38 +1. Press the Speaker button on the touchscreen
39 +1. Press a name in the Speed dial menu on the touchscreen (speakerphone will engage if not using handset)
40 +1. Press a name on a button box (speakerphone will engage if not using handset)
41 +
42 +== Place Ringing Calls ==
43 +
35 35  * **Place a ringing call to an internal extension:**
36 -** Handset:
37 -*** Pick up the handset
38 -*** Use the keypad to enter the extension
39 -*** Press Audio call or Video call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
40 -*** To disconnect the call, return the handset to the handset cradle.
41 -** Speakerphone:
42 -*** Press the Dial/Send button or the Speaker button
43 -*** Use the keypad to enter the extension
44 -*** Press Audio call or Video call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
45 -*** To disconnect the call, press the Speaker button.(% style="display:none" %)
45 +** Initiate a call
46 +** Use the keypad to enter the extension
47 +** Press Audio call or Video call.
48 +*** Please note that if you don't press Audio or Video call, the call will engage after a short delay.
49 +*** Video calls will only work on admin phone models. Classroom phone models do not have a camera.
50 +** To disconnect the call, return the handset to the cradle.
51 +\\(% style="display:none" %)
52 +* **To place a call to an outside phone number**:
53 +** Initiate a call
54 +** Use the keypad to press 9 (to access the outside line)
55 +** Use the keypad to enter the external phone number
56 +** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
57 +** To disconnect the call, return the handset to the cradle.
46 46  
47 -* **To place a call to an outside phone number**
48 -** Handset:
49 -*** Pick up the handset
50 -*** Use the keypad to press 9 (to access the outside line)
51 -*** Use the keypad to enter the external phone number
52 -*** Press Audio call or Video call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
53 -*** To disconnect the call, return the handset to the handset cradle.
54 -** Speakerphone:
55 -*** Press the Dial/Send button or the Speaker button
56 -*** Use the keypad to press 9 (to access the outside line)
57 -*** Use the keypad to enter the external phone number
58 -*** Press Audio call or Video call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
59 +== Place Emergency Calls ==
60 +
61 +* **To place an emergency 911 call:**
62 +** Pick up the handset or engage the speakerphone
63 +** Dial 911 or 9911 on the keypad.
64 +** Press Audio call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
65 +** To disconnect the call, return the handset to the cradle or press the Speaker button.
59 59  
67 +* **To place an internal emergency call to alert the office of an issue:**
68 +** Pick up the handset or engage the speakerphone
69 +** Dial your building's internal emergency extension on the keypad.
70 +** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
71 +** To disconnect the call, return the handset to the cradle or press the Speaker button.
60 60  
61 -== Placing Emergency Calls ==
62 -
63 -* **To place an emergency 911 call**
64 -* **To place an internal emergency call to alert the office of issue**
73 +(% class="wikigeneratedid" id="HPlaceConferenceCalls" %)
65 65  
75 +)))
66 66  
67 -== Placing Conference Calls ==
68 68  
78 +
79 +(% class="col-xs-12 col-sm-4" %)
80 +(((
81 +[[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
82 +)))
83 +)))
84 +
85 +----
86 +
87 +(% class="row" %)
88 +(((
89 +(% class="col-xs-12 col-sm-8" %)
90 +(((
91 +== Place Conference Calls ==
92 +
69 69  * (((
70 -**To place a conference call**
94 +**To initiate a conference call from the dial screen:**
95 +GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.
96 +
97 +* Bring up the dial screen
98 +* Enter the first extension number then press on it on the left panel of the screen
99 +* The extension will be added to the dialing field and users can dial another number
100 +* When all extensions have been entered, press "Audio Call" or "Video Call"
101 +
102 +
103 +**To initiate a conference call while on a phone call:**
104 +
105 +* When** **the phone is on the call screen, tap on the "Conference" button
106 +* Enter the third-party number or choose an available number on the left menu from the call history or contacts.
107 +* After the call is established, the conference screen is brought up.
108 +* Tap the "Invite" button to add more members to the conference.
109 +
110 +
111 +
112 +**To initiate a conference call from the conference soft key:**
113 +
114 +Bring up the dial screen Enter the first extension number then press on it on the left panel of the screen The extension will be added to the dialing field and users can dial another number When all extensions have been entered, press "Audio Call" or "Video Call"
71 71  )))
116 +
117 +
72 72  )))
73 73  
74 74  
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75 75  
76 76  (% class="col-xs-12 col-sm-4" %)
77 77  (((
78 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
124 +[[Figure 2. Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
125 +
126 +
127 +[[Figure 3.Use the Invite button to invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
79 79  )))
80 80  )))
81 81  
82 82  
83 -
84 84  ----
85 85  
86 86  (% class="row" %)
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89 89  (((
90 90  = Answering Calls =
91 91  
140 +Caller ID will show who is calling.
92 92  
93 -* Call ID will show who is calling
94 -* To answer a ringing call
95 -* To answer a second simultaneous call
142 +* **To answer a single incoming call**:
143 +** Tap the "Answer" softkey to answer the call via speaker or pick up the handset to answer the call.
144 +** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to the handset.
145 +
146 +* **To answer a second simultaneous call**
147 +**
96 96  * To pick up a call ringing at another phone in your group
97 97  * To send a ringing call to voicemail instead of answering
98 98  )))
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101 101  
102 102  (% class="col-xs-12 col-sm-4" %)
103 103  (((
104 -[[Figure 1. >>image:SUA.png||alt="Apple System Settings Software Update Available screen" data-xwiki-image-style-alignment="end" height="295" width="357"]]
156 +[[Figure 1. >>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
157 +
158 +[[Figure 1. >>image:GS-AnswerVideoCall.png||alt="Tap the Video softkey to answer a video call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
105 105  )))
106 106  )))
107 107  
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226 226  (((
227 227  (% class="col-xs-12 col-sm-8" %)
228 228  (((
229 -= Voicemail =
283 += Checking Voicemail =
230 230  
231 231  
232 232  * To access your voicemail box
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277 277  (((
278 278  (% class="col-xs-12 col-sm-8" %)
279 279  (((
280 -= Doorbells =
334 += Answering Doorbells =
281 281  
282 282  
283 283  Content 3
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