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Last modified by Christine Sklareski on 2025/08/06 14:40
From version 52.9
edited by Christine Sklareski
on 2025/06/03 11:22
Change comment: There is no comment for this version
To version 33.2
edited by Christine Sklareski
on 2025/05/28 08:53
Change comment: There is no comment for this version

Summary

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Parent
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1 -Main.DevicesHardware.GrandStream Phones.WebHome
1 +Sandbox.GrandStream Phones.WebHome
Content
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13 13  Hardware: [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
14 14  
15 15  
16 -**Things to note:**
16 +Things to note:
17 17  
18 18  * The handset button at the lower left corner of the phone will automatically dial the most recent call when pressed. If pressed inadvertently, press the illuminated Speaker phone button at the lower right corner to hang up the call.
19 19  * Swiping down from the top edge of the display will reveal the Status menu where users can quickly engage "do not disturb" and also mute the microphone.
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75 75  ** Initiate a call
76 76  ** Dial **9** (to access the outside line)
77 77  ** Dial the external phone number
78 -** Press Audio call or wait for the call to connect automatically.
78 +** Press Audio call.
79 79  
80 80  == Place Emergency Calls ==
81 81  
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82 82  * **To place an emergency 911 call:**
83 83  ** Initiate a call.
84 84  ** Dial 911 or 9911.
85 -** Press Audio call or wait for the call to connect automatically.
85 +** Press Audio call.
86 86  
87 87  * **To place an internal emergency call to alert the office of an issue:**
88 88  ** Initiate a call.
89 89  ** Dial your building's internal emergency extension.
90 -** Press Audio call or wait for the call to connect automatically.
90 +** Press Audio call.
91 91  
92 92  (% class="wikigeneratedid" id="HPlaceConferenceCalls" %)
93 93  
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97 97  
98 98  (% class="col-xs-12 col-sm-4" %)
99 99  (((
100 -[[Figure . Grandstream 3350 **Call screen**>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="213" width="367"]]
100 +[[Figure 2. Grandstream 3350 **Call screen**>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="230" width="397"]]
101 101  )))
102 102  )))
103 103  
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154 154  
155 155  (% class="col-xs-12 col-sm-4" %)
156 156  (((
157 -[[Figure . Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="203" width="367"]]
157 +[[Figure 2. Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="220" width="397"]]
158 158  
159 159  
160 -[[Figure .Use the Invite button to invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
160 +[[Figure 3.Use the Invite button to invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
161 161  )))
162 162  )))
163 163  
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173 173  Caller ID will show who is calling.
174 174  
175 175  * **To answer a single incoming call**:
176 -** Pick up the handset, or to answer by speaker phone, press either the "Speaker" button or tap the on-screen "Answer" button.
176 +** Tap the "Answer" softkey to answer the call via speaker or pick up the handset to answer the call.
177 177  ** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to  the handset.
178 178  
179 179  * **To answer an incoming call during an active call:**
180 180  ** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the new call by audio, video or decline the new call. If the ringing call is answered, the first call will automatically be put on hold.
181 -
181 +**
182 182  * **To pick up a call ringing at another phone in your group**
183 -** Lift the handset and press the PICKUP button.
184 -
183 +**
185 185  * **To send a ringing call to voicemail instead of answering**
186 -** Press **Reject** on the phone display to transfer the call to voicemail.
185 +**
187 187  )))
188 188  
189 189  
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190 190  
191 191  (% class="col-xs-12 col-sm-4" %)
192 192  (((
193 -[[Figure  Tap answer to answer an incoming call.>>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
192 +[[Figure 4 Tap answer to answer an incoming call.>>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
194 194  
195 -[[Figure . Tap to answer a second incoming call.>>image:GS-SecondCall.png||alt="Tap to answer a second call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
194 +[[Figure 5. Tap to answer a second incoming call.>>image:GS-SecondCall.png||alt="Tap to answer a second call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
196 196  )))
197 197  )))
198 198  
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225 225  
226 226  (% class="col-xs-12 col-sm-4" %)
227 227  (((
228 -[[Figure . Grandstream EASD Directory >>image:GS-LDAP-cropped.jpg||alt="Grandstream directory" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="208" width="367"]]
227 +[[Figure . Grandstream EASD Directory >>image:GS-LDAP-cropped.jpg||alt="Grandstream directory" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="225" width="397"]]
229 229  )))
230 230  )))
231 231  
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253 253  *** Select the transfer mode (Blind is the default): change it to **Attended**
254 254  *** Enter the transfer target extension and then press the **Transfer** soft key on the right.
255 255  
256 -* **To transfer a call directly to voicemail:**
257 -** Press** Transfer **
258 -** Press** * **(star button)
259 -** **Enter the desired voicemail extension.**
260 -** Press** Blind Transfer **to go to directly to voicemail.
255 +* **To transfer a call directly to voicemail**
256 +** (((
257 +Press **Transfer** and then press * and then **enter the extension** to go to directly to voicemail. **IS THIS RIGHT???????????????????????**
261 261  )))
259 +)))
262 262  
263 263  
264 264  
265 265  (% class="col-xs-12 col-sm-4" %)
266 266  (((
267 -[[Figure . Grandstream blind transfer screen. >>image:GS-blindTransfer.png||alt="Grandstream blind transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
265 +[[Figure . Grandstream blind transfer screen. >>image:GS-blindTransfer.png||alt="Grandstream blind transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
268 268  
269 -[[Figure . Grandstream attended transfer screen. >>image:GS-AttendedTransfer.png||alt="Grandstream attended transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="210" width="367"]]
267 +[[Figure . Grandstream attended transfer screen. >>image:GS-AttendedTransfer.png||alt="Grandstream attended transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
270 270  )))
271 271  )))
272 272  
273 273  
274 -
275 -
276 276  ----
277 277  
278 278  (% class="row" %)
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291 291  
292 292  (% class="col-xs-12 col-sm-4" %)
293 293  (((
294 -[[Figure . >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
290 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
295 295  )))
296 296  )))
297 297  
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306 306  
307 307  * Tap the **Call History** softkey (bottom button) on the right side of the home screen.
308 308  * Initiate a call from the history by tapping the green call or video buttons.
309 -
310 -== Missed Calls ==
311 -
312 -* When there is a missed call, the display will show a missed call dialog on the idle screen.
313 -* Tap the green phone icon to return the call.
314 -* Tap anywhere on the display except the missed call prompt to return to the home screen.
315 315  )))
316 316  
317 317  
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318 318  
319 319  (% class="col-xs-12 col-sm-4" %)
320 320  (((
321 -[[Figure . Call History screen.>>image:GS-CallHistory.png||alt="Grandstream Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
322 -
323 -
324 -[[Figure . Missed call screen.>>image:GS-MissedCall.png||alt="Grandstream Missed call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
325 -
326 -
327 -
328 -
329 -
330 -
331 -
332 -
333 -
334 -
335 -
336 -
337 -
338 -
339 -
340 -
341 -
311 +[[Figure . Call History screen.>>image:GS-CallHistory.png||alt="Grandstream Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
342 342  )))
343 343  )))
344 344  
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354 354  * **When Do not disturb is engaged, incoming calls will be blocked for all accounts. **
355 355  ** To initiate do not disturb, touch and drag the status bar (top edge of the display) down on the home screen.
356 356  ** Tap the DND icon to turn it on and off.
357 -** Calls can still be made out when the phone is in DND.
358 358  
359 359  * **Pressing the mute button on the right side of phone pad:**
360 360  ** During a call: will mute the microphone.
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367 367  
368 368  (% class="col-xs-12 col-sm-4" %)
369 369  (((
370 -[[Figure . >>image:GS-DND.png||alt="Grandstream Do not disturb mode" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="210" width="367"]]
371 -
372 -
373 -
374 -
375 -
376 -
377 -
378 -
379 -
380 -
381 -[[Figure .>>image:GS-Mute_button.png||alt="Grandstream Mute button" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="298" width="347"]]
339 +[[Figure . Grandstream Do not disturb setting. >>image:GS-DND.png||alt="Grandstream Do not disturb mode" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="227" width="397"]]
382 382  )))
383 383  )))
384 384  
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390 390  (((
391 391  = Voicemail =
392 392  
393 -* No voicemails will be stored locally on the phones.
394 -* All voicemails will be sent as .wav files to the email address of the user tied to the extension. The email will come from "EASD Phone System".
395 -* The .wav files will need to be downloaded to the computer and played in Apple Music.
396 -* Your Grandstream phone will flash red when there is an unheard voicemail. Once the voicemail has been downloaded from the email, the desk phone will no longer flash red.
351 +* All voicemails will be sent to the email address of the user tied to the extension.
352 +* The voicemail will be then deleted off the phone.
353 +* Voicemails will be sent to email as a .wav file.
354 +* Voicemails can also be accessed through the Wave phone app, if using.
397 397  )))
398 398  
399 399  
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400 400  
401 401  (% class="col-xs-12 col-sm-4" %)
402 402  (((
403 -[[Figure . Grandstream voicemail to email view>>image:GS-Email-Voicemail.png||alt="Grandstream voicemail to email view" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
361 +[[Figure 2. >>image:GS-voicemail.png||alt="Grandstream voicemail screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
404 404  )))
405 405  )))
406 406  
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434 434  
435 435  (% class="col-xs-12 col-sm-4" %)
436 436  (((
437 -[[Figure . >>image:GS-Settings.png||alt="Grandstream Settings" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="209" width="367"]]
395 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
438 438  )))
439 439  )))
440 440  
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448 448  (((
449 449  = Answering Doorbells =
450 450  
451 -The Grandstream 3350 model can be connected to the door system allowing office staff and administrators to open the main door, initiate calls with visitors and get real time audio/video stream.
409 +The Grandstream 3350 model can be connected to the door system to allow office staff and administrators to open the main building door, initiate calls with the visitors and get real time audio/video stream.
452 452  
453 453  
454 -* Press **Open **to open the door for visitors.
455 -* Press **Answer** to answer the call and speak to the visitor.
412 +* Press **Open **to open the door
413 +* Press **Answer** to answer the call
456 456  * Press **Reject** to deny access through the door.
457 457  )))
458 458  
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460 460  
461 461  (% class="col-xs-12 col-sm-4" %)
462 462  (((
463 -[[Figure . Grandstream doorbell system. >>image:GS-DoorSystem.png||alt="Grandstream Doorbell system screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="219" width="367"]]
421 +[[Figure . Grandstream doorbell system. >>image:GS-DoorSystem.png||alt="Grandstream Doorbell system screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="237" width="397"]]
464 464  )))
465 465  )))
466 466  
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492 492  (((
493 493  (% class="col-xs-12 col-sm-8" %)
494 494  (((
495 -= Restart the Phone =
453 += Extra =
496 496  
497 -* Disconnect the phone cord from the back.
498 -* Wait a minute and then reconnect it to the same port.
499 -* The phone will become functional after two minutes.
455 +* E:
456 +* E
500 500  )))
501 501  
502 502  
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503 503  
504 504  (% class="col-xs-12 col-sm-4" %)
505 505  (((
506 -[[Figure . >>image:GS-backs.png||alt="Grandstream - image of phone back with powered port highlighted." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="257" width="310"]]
463 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
507 507  )))
508 508  )))
509 -
510 -~)~)~)
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