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Last modified by Christine Sklareski on 2025/08/06 14:40
From version 52.8
edited by Christine Sklareski
on 2025/06/03 11:22
Change comment: There is no comment for this version
To version 78.2
edited by Christine Sklareski
on 2025/07/10 11:03
Change comment: There is no comment for this version

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Title
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1 -Admin_Directions-GS3350
1 +Admin Phone Directions - GS3350 Model
Content
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23 23  The home screen displays **Tech-configured speed dials** on the left, topped by the **signed-in user's name and extension**. On the right, **Call**, **Contacts**, and **Call history** softkeys are shown from top to bottom. The home screen will also have access to **Settings**.
24 24  
25 25  
26 +If your name and phone extension are not showing at the top left corner of the speed dial area, please [[submit a tech request>>http://support.etownschools.org||rel=" noopener noreferrer" target="_blank"]] for assistance.
27 +
28 +
26 26  [[Page 1 of the Grandstream home screen.>>image:GS-Home-1.png||alt="Grandstream home screen - page 1" data-xwiki-image-style-border="true" height="255" width="450"]]
27 27  
28 28  
... ... @@ -31,7 +31,7 @@
31 31  [[Page 2 of the Grandstream home screen.>>image:GS-Home2.png||alt="Grandstream home screen, page 2." data-xwiki-image-style-border="true" height="246" width="450"]]
32 32  
33 33  
34 -
37 +A subset of screenshots displayed on this Grandstream page are sourced from the Grandstream 3350 [[User Guide>>https://www.grandstream.com/hubfs/Product_Documentation/GXV3350_User_Guide.pdf||rel="noopener noreferrer" target="_blank"]].
35 35  )))
36 36  
37 37  
... ... @@ -56,25 +56,25 @@
56 56  
57 57  == Multiple ways to Initiate a call: ==
58 58  
59 -1. Pick up the handset
60 -1. Press the Speaker button on the phone
61 -1. Press the Call button on the touchscreen
62 -1. Press a name in the Speed dial menu on the touchscreen or the button box
62 +1. Pick up the handset.
63 +1. Press the Speaker button on the phone.
64 +1. Press the Call button on the touchscreen.
65 +1. Press a name in the Speed dial menu on the touchscreen or the button box.
63 63  1. Find a name in Contacts
64 64  
65 65  == Place Calls ==
66 66  
67 67  * **Place a ringing call to an internal extension:**
68 -** Initiate a call
69 -** Use the keypad to enter the extension
71 +** Initiate a call.
72 +** Use the keypad to enter the extension.
70 70  ** Press Audio call or Video call. Please note: Video calls will only work on admin phone models. Classroom phone models do not have a camera.
71 71  
72 72  (% style="display:none" %)
73 73  
74 74  * **To place a call to an outside phone number**:
75 -** Initiate a call
76 -** Dial **9** (to access the outside line)
77 -** Dial the external phone number
78 +** Initiate a call.
79 +** Dial **9** (to access the outside line).
80 +** Dial the external phone number.
78 78  ** Press Audio call or wait for the call to connect automatically.
79 79  
80 80  == Place Emergency Calls ==
... ... @@ -97,7 +97,7 @@
97 97  
98 98  (% class="col-xs-12 col-sm-4" %)
99 99  (((
100 -[[Figure . Grandstream 3350 **Call screen**>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="213" width="367"]]
103 +[[Grandstream 3350 **Call screen**>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="213" width="367"]]
101 101  )))
102 102  )))
103 103  
... ... @@ -111,13 +111,14 @@
111 111  
112 112  
113 113  (((
114 -* **To initiate a conference call from the dial screen:** GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.Bring up the dial screen
115 -** Enter the first extension number then press on it on the left panel of the screen
116 -** The extension will be added to the dialing field and users can dial another number
117 -** When all extensions have been entered, press "Audio Call" or "Video Call"
117 +* **To initiate a conference call from the dial screen:** GS3350 phones support up to 6-way audio conferencing and 3-way video conferencing.
118 +** Bring up the dial screen.
119 +** Enter the first extension number, then press on it on the left panel of the screen.
120 +** The extension will be added to the dialing field and users can dial another number.
121 +** When all extensions have been entered, press "Audio Call" or "Video Call".
118 118  
119 119  * **To initiate a conference call while on a phone call:**
120 -** When the phone is on the call screen, tap on the "Conference" button
124 +** When the phone is on the call screen, tap on the "Conference" button.
121 121  ** Enter the third-party number or choose an available number on the left menu from the call history or contacts.
122 122  ** After the call is established, the conference screen is brought up.
123 123  ** Tap the "Invite" button to add more members to the conference.
... ... @@ -124,7 +124,7 @@
124 124  
125 125  * **To initiate a conference call from the conference soft key:**
126 126  ** Bring up the dial screen.
127 -** Enter the first extension number then press on it on the left panel of the screen.
131 +** Enter the first extension number, then press on it on the left panel of the screen.
128 128  ** The extension will be added to the dialing field.
129 129  ** Enter other extensions until all are entered.
130 130  ** Press "Audio Call" or "Video Call" to begin the conference call.
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154 154  
155 155  (% class="col-xs-12 col-sm-4" %)
156 156  (((
157 -[[Figure . Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="203" width="367"]]
161 +[[Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="203" width="367"]]
158 158  
159 159  
160 -[[Figure .Use the Invite button to invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
164 +[[Use the Invite button to invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
161 161  )))
162 162  )))
163 163  
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174 174  
175 175  * **To answer a single incoming call**:
176 176  ** Pick up the handset, or to answer by speaker phone, press either the "Speaker" button or tap the on-screen "Answer" button.
177 -** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to  the handset.
178 -
181 +** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to the handset.
179 179  * **To answer an incoming call during an active call:**
180 180  ** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the new call by audio, video or decline the new call. If the ringing call is answered, the first call will automatically be put on hold.
181 181  
182 -* **To pick up a call ringing at another phone in your group**
185 +* **To pick up a call ringing at another phone in your group:**
183 183  ** Lift the handset and press the PICKUP button.
184 184  
185 -* **To send a ringing call to voicemail instead of answering**
188 +* **To send a ringing call your voicemail box instead of answering:**
186 186  ** Press **Reject** on the phone display to transfer the call to voicemail.
187 187  )))
188 188  
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190 190  
191 191  (% class="col-xs-12 col-sm-4" %)
192 192  (((
193 -[[Figure  Tap answer to answer an incoming call.>>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
196 +[[Tap answer to answer an incoming call.>>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
194 194  
195 -[[Figure . Tap to answer a second incoming call.>>image:GS-SecondCall.png||alt="Tap to answer a second call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
198 +[[Tap to answer a second incoming call.>>image:GS-SecondCall.png||alt="Tap to answer a second call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
196 196  )))
197 197  )))
198 198  
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206 206  
207 207  
208 208  * **Finding EASD extensions in the directory**:
209 -** Tap the **User** icon on the right side of the home screen
210 -** In the left menu, tap **LDAP**
212 +** Tap the **User** icon on the right side of the home screen.
213 +** In the left menu, tap **LDAP.**
211 211  ** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
212 212  ** Tap the **green** **phone** icon to place a call.
213 213  
214 214  * **Frequently called contact list**:
215 -** Tap the **User** icon on the right side of the home screen
216 -** In the left menu, tap **LDAP**
218 +** Tap the **User** icon on the right side of the home screen.
219 +** In the left menu, tap **LDAP.**
217 217  ** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
218 218  ** Tap the **Download** button to save the extension to the contact list.
219 219  ** Find your downloaded contacts in the **Contacts** menu on the left side of the User screen.
220 -
221 -* **Button boxes**
223 +* **Saving Favorites:**
224 +** To save a favorite number, they must first be saved to your **Contacts** (not LDAP).
225 +** Tap on the user in Contacts
226 +** Tap the Star to add them to Favorites.
222 222  )))
223 223  
224 224  
... ... @@ -225,7 +225,7 @@
225 225  
226 226  (% class="col-xs-12 col-sm-4" %)
227 227  (((
228 -[[Figure . Grandstream EASD Directory >>image:GS-LDAP-cropped.jpg||alt="Grandstream directory" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="208" width="367"]]
233 +[[EASD Directory >>image:GS-LDAP-cropped.jpg||alt="Grandstream directory" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="208" width="367"]]
229 229  )))
230 230  )))
231 231  
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242 242  * **To transfer a call to another extension: **
243 243  ** **Blind transfer:**
244 244  *** While on a call, tap the **Transfer** button.
245 -*** Select **Transfer** to bring up the transfer screen.
246 -*** Select the transfer mode "**Blind**" (blind is the default)
247 -*** Enter the extension.
250 +*** Select the transfer mode "**Blind**" (blind is the default) at the top right corner.
251 +*** Use the keypad to enter the extension or tap **Keyboard** on the onscreen display to search for a name.
252 +**** When using the keyboard, enter the person's name and then tap the checkmark to begin the search. Tap on the correct person to initiate the transfer.
248 248  *** Tap on the **Transfer** softkey.
249 -*** The call will transfer to the extension and the phone system will hang up the call.
250 -** **Attended transfer**
254 +*** The call will transfer to the extension and the phone system will hang up the initial call.
255 +** **Attended transfer:**
251 251  *** While on a call, tap the **Transfer** button.
252 252  *** Select **Transfer** to bring up the transfer screen.
253 -*** Select the transfer mode (Blind is the default): change it to **Attended**
258 +*** Select the transfer mode (blind is the default) and change it to **Attended.**
254 254  *** Enter the transfer target extension and then press the **Transfer** soft key on the right.
255 255  
256 256  * **To transfer a call directly to voicemail:**
257 -** Press** Transfer **
258 -** Press** * **(star button)
262 +** Press** Transfer. **
263 +** Press** * **(star button).
259 259  ** **Enter the desired voicemail extension.**
260 260  ** Press** Blind Transfer **to go to directly to voicemail.
261 261  )))
... ... @@ -264,9 +264,9 @@
264 264  
265 265  (% class="col-xs-12 col-sm-4" %)
266 266  (((
267 -[[Figure . Grandstream blind transfer screen. >>image:GS-blindTransfer.png||alt="Grandstream blind transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
272 +[[Blind transfer screen. >>image:GS-blindTransfer.png||alt="Grandstream blind transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="182" width="317"]]
268 268  
269 -[[Figure . Grandstream attended transfer screen. >>image:GS-AttendedTransfer.png||alt="Grandstream attended transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="210" width="367"]]
274 +[[Attended transfer screen. >>image:GS-AttendedTransfer.png||alt="Grandstream attended transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="182" width="317"]]
270 270  )))
271 271  )))
272 272  
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279 279  (((
280 280  (% class="col-xs-12 col-sm-8" %)
281 281  (((
282 -= Pick up groups / Hunt groups / Monitored Extensions =
287 += Call History =
283 283  
284 284  
285 -* Pick up groups
286 -* Hunt groups
287 -* Monitored extensions
290 +* Tap the **Call History** softkey (bottom button) on the right side of the home screen.
291 +* Initiate a call from the history by tapping the green call or video buttons.
292 +
293 +== Missed Calls ==
294 +
295 +* When there is a missed call, the display will show a missed call dialog on the idle screen and the light at the upper right corner of the phone will flash red.
296 +* Tap the green phone icon to return the call.
297 +* Tap anywhere on the display except the missed call prompt to return to the home screen.
288 288  )))
289 289  
290 290  
... ... @@ -291,39 +291,26 @@
291 291  
292 292  (% class="col-xs-12 col-sm-4" %)
293 293  (((
294 -[[Figure . >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
295 -)))
296 -)))
304 +[[Call History screen.>>image:GS-CallHistory.png||alt="Grandstream Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
297 297  
298 -----
299 299  
300 -(% class="row" %)
301 -(((
302 -(% class="col-xs-12 col-sm-8" %)
303 -(((
304 -= Call History =
307 +[[Missed call screen.>>image:GS-MissedCall.png||alt="Grandstream Missed call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
305 305  
306 306  
307 -* Tap the **Call History** softkey (bottom button) on the right side of the home screen.
308 -* Initiate a call from the history by tapping the green call or video buttons.
309 309  
310 -== Missed Calls ==
311 311  
312 -* When there is a missed call, the display will show a missed call dialog on the idle screen.
313 -* Tap the green phone icon to return the call.
314 -* Tap anywhere on the display except the missed call prompt to return to the home screen.
315 -)))
316 316  
317 317  
318 318  
319 -(% class="col-xs-12 col-sm-4" %)
320 -(((
321 -[[Figure . Call History screen.>>image:GS-CallHistory.png||alt="Grandstream Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
322 322  
323 323  
324 -[[Figure . Missed call screen.>>image:GS-MissedCall.png||alt="Grandstream Missed call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
325 325  
326 326  
319 +
320 +
321 +
322 +
323 +
327 327  
328 328  )))
329 329  )))
... ... @@ -337,7 +337,7 @@
337 337  = Availability State: Do Not Disturb =
338 338  
339 339  
340 -* **When Do not disturb is engaged, incoming calls will be blocked for all accounts. **
337 +* **When Do not disturb is engaged, incoming calls will be blocked for all accounts: **
341 341  ** To initiate do not disturb, touch and drag the status bar (top edge of the display) down on the home screen.
342 342  ** Tap the DND icon to turn it on and off.
343 343  ** Calls can still be made out when the phone is in DND.
... ... @@ -344,7 +344,7 @@
344 344  
345 345  * **Pressing the mute button on the right side of phone pad:**
346 346  ** During a call: will mute the microphone.
347 -** Off a call: will engage do not disturb for the phone.
344 +** Off a call: will engage **do not disturb** for the phone.
348 348  
349 349  
350 350  )))
... ... @@ -353,7 +353,7 @@
353 353  
354 354  (% class="col-xs-12 col-sm-4" %)
355 355  (((
356 -[[Figure . >>image:GS-DND.png||alt="Grandstream Do not disturb mode" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="210" width="367"]]
353 +[[Do not disturb>>image:GS-DND.png||alt="Grandstream Do not disturb mode" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="210" width="367"]]
357 357  
358 358  
359 359  
... ... @@ -364,7 +364,7 @@
364 364  
365 365  
366 366  
367 -[[Figure .>>image:GS-Mute_button.png||alt="Grandstream Mute button" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="298" width="347"]]
364 +[[Mute a call or enable Do Not Disturb>>image:GS-Mute_button.png||alt="Grandstream Mute button" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="298" width="347"]]
368 368  )))
369 369  )))
370 370  
... ... @@ -376,10 +376,14 @@
376 376  (((
377 377  = Voicemail =
378 378  
379 -* No voicemails will be stored locally on the phones.
380 -* All voicemails will be sent as .wav files to the email address of the user tied to the extension. The email will come from "EASD Phone System".
381 -* The .wav files will need to be downloaded to the computer and played in Apple Music.
382 -* Your Grandstream phone will flash red when there is an unheard voicemail. Once the voicemail has been downloaded from the email, the desk phone will no longer flash red.
376 +* Voicemails can be accessed
377 +** **Desk phone:** use the Voicemail app to listen to and manage voicemails. Contact Tech Support if you don't know your voicemail passcode.
378 +** **Grandstream Wave for Desktop app**: listen to and manage voicemails through Calls link in the app.
379 +** **District email**: 
380 +*** A copy of all voicemails will be sent as .wav files to the email address of the user tied to the extension. The emails will come from "EASD Phone System". Tips for listening to the voicemail:
381 +**** **Chrome and Firefox** web browser: voicemail .wav files will not play directly in the browsers. They need to be downloaded to the computer and played in Apple Music.
382 +**** **Safari** web browser: voicemail .wav files play within the browser.
383 +**** On a **district iPhone:** voicemail .wav files will play automatically within the email system.
383 383  )))
384 384  
385 385  
... ... @@ -386,7 +386,7 @@
386 386  
387 387  (% class="col-xs-12 col-sm-4" %)
388 388  (((
389 -[[Figure . Grandstream voicemail to email view>>image:GS-Email-Voicemail.png||alt="Grandstream voicemail to email view" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
390 +[[Email containing voicemail file.>>image:GS-Email-Voicemail.png||alt="Grandstream voicemail to email view" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
390 390  )))
391 391  )))
392 392  
... ... @@ -407,11 +407,11 @@
407 407  ** Disable touch sounds and tones in **Other Settings.**
408 408  
409 409  * **Disable Touch Tones (sounds when you're tapping on the screen or pressing buttons on the dial pad)**:
410 -** Tap the Home button
411 -** Swipe left to the second page and tap **Settings**
412 -** Swipe up and tap on **Sound**
413 -** Tap **Other Sounds**
414 -** Disable Touch sounds and Touch tone
411 +** Tap the Home button.
412 +** Swipe left to the second page and tap **Settings.**
413 +** Swipe up and tap on **Sound.**
414 +** Tap **Other Sounds.**
415 +** Disable Touch sounds and Touch tone.
415 415  
416 416  * **Adjust the Display:**
417 417  ** In **Settings, tap Display** to adjust the brightness level, screen timeout and font size.
... ... @@ -420,7 +420,7 @@
420 420  
421 421  (% class="col-xs-12 col-sm-4" %)
422 422  (((
423 -[[Figure . >>image:GS-Settings.png||alt="Grandstream Settings" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="209" width="367"]]
424 +[[In phone settings: adjust sounds, ringer and brightness.>>image:GS-Settings.png||alt="Grandstream Settings" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="209" width="367"]]
424 424  )))
425 425  )))
426 426  
... ... @@ -439,7 +439,7 @@
439 439  
440 440  * Press **Open **to open the door for visitors.
441 441  * Press **Answer** to answer the call and speak to the visitor.
442 -* Press **Reject** to deny access through the door.
443 +* Press **Reject** to hang up the call.
443 443  )))
444 444  
445 445  
... ... @@ -446,7 +446,7 @@
446 446  
447 447  (% class="col-xs-12 col-sm-4" %)
448 448  (((
449 -[[Figure . Grandstream doorbell system. >>image:GS-DoorSystem.png||alt="Grandstream Doorbell system screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="219" width="367"]]
450 +[[Grandstream doorbell system. >>image:GS-DoorSystem.png||alt="Grandstream Doorbell system screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="219" width="367"]]
450 450  )))
451 451  )))
452 452  
... ... @@ -457,11 +457,15 @@
457 457  (((
458 458  (% class="col-xs-12 col-sm-8" %)
459 459  (((
460 -= All Call and Paging/Intercom =
461 += Paging =
461 461  
462 462  
463 -* Page within school
464 -* Page between buildings
464 +* **To all-call page within school:**
465 +** Pick up the handset.
466 +** When the dial tone is heard, enter the building's all-call paging extension.
467 +** When you hear the all-call paging tone, say the message into the handset.
468 +** Hang up the handset to end the page (you may consider pressing the hook switch button to end the page before replacing the handset to reduce a noisy hangup).
469 +** If you are unsure of the building's all-call paging extension, please submit a tech request through [[IncidentIQ>>http://support.etownschools.org]].
465 465  )))
466 466  
467 467  
... ... @@ -468,7 +468,7 @@
468 468  
469 469  (% class="col-xs-12 col-sm-4" %)
470 470  (((
471 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
476 +[[Enter paging extension number and press Audio call.>>image:GR3350-Call.png||alt="Call screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
472 472  )))
473 473  )))
474 474  
... ... @@ -480,6 +480,7 @@
480 480  (((
481 481  = Restart the Phone =
482 482  
488 +
483 483  * Disconnect the phone cord from the back.
484 484  * Wait a minute and then reconnect it to the same port.
485 485  * The phone will become functional after two minutes.
... ... @@ -489,7 +489,7 @@
489 489  
490 490  (% class="col-xs-12 col-sm-4" %)
491 491  (((
492 -[[Figure . >>image:GS-backs.png||alt="Grandstream - image of phone back with powered port highlighted." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="257" width="310"]]
498 +[[Disconnect phone cord and replace to restart phone.>>image:GS-backs.png||alt="Grandstream - image of phone back with powered port highlighted." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="257" width="310"]]
493 493  )))
494 494  )))
495 495  
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1 +XWiki.christine_sklareskietownschoolsorg
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