Skip to Content
Last modified by Christine Sklareski on 2025/08/06 14:40
From version 52.7
edited by Christine Sklareski
on 2025/06/03 11:22
Change comment: There is no comment for this version
To version 73.1
edited by Christine Sklareski
on 2025/06/16 15:21
Change comment: There is no comment for this version

Summary

Details

Page properties
Content
... ... @@ -31,7 +31,7 @@
31 31  [[Page 2 of the Grandstream home screen.>>image:GS-Home2.png||alt="Grandstream home screen, page 2." data-xwiki-image-style-border="true" height="246" width="450"]]
32 32  
33 33  
34 -
34 +A subset of screenshots displayed on this Grandstream page are sourced from the Grandstream 3350 [[User Guide>>https://www.grandstream.com/hubfs/Product_Documentation/GXV3350_User_Guide.pdf||rel="noopener noreferrer" target="_blank"]].
35 35  )))
36 36  
37 37  
... ... @@ -97,7 +97,7 @@
97 97  
98 98  (% class="col-xs-12 col-sm-4" %)
99 99  (((
100 -[[Figure . Grandstream 3350 **Call screen**>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="213" width="367"]]
100 +[[Grandstream 3350 **Call screen**>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="213" width="367"]]
101 101  )))
102 102  )))
103 103  
... ... @@ -111,8 +111,9 @@
111 111  
112 112  
113 113  (((
114 -* **To initiate a conference call from the dial screen:** GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.Bring up the dial screen
115 -** Enter the first extension number then press on it on the left panel of the screen
114 +* **To initiate a conference call from the dial screen:** GS3350 phones support up to 6-way audio conferencing and 3-way video conferencing.
115 +** Bring up the dial screen
116 +** Enter the first extension number, then press on it on the left panel of the screen
116 116  ** The extension will be added to the dialing field and users can dial another number
117 117  ** When all extensions have been entered, press "Audio Call" or "Video Call"
118 118  
... ... @@ -124,7 +124,7 @@
124 124  
125 125  * **To initiate a conference call from the conference soft key:**
126 126  ** Bring up the dial screen.
127 -** Enter the first extension number then press on it on the left panel of the screen.
128 +** Enter the first extension number, then press on it on the left panel of the screen.
128 128  ** The extension will be added to the dialing field.
129 129  ** Enter other extensions until all are entered.
130 130  ** Press "Audio Call" or "Video Call" to begin the conference call.
... ... @@ -154,10 +154,10 @@
154 154  
155 155  (% class="col-xs-12 col-sm-4" %)
156 156  (((
157 -[[Figure . Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="203" width="367"]]
158 +[[Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="203" width="367"]]
158 158  
159 159  
160 -[[Figure .Use the Invite button to invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
161 +[[Use the Invite button to invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
161 161  )))
162 162  )))
163 163  
... ... @@ -174,15 +174,15 @@
174 174  
175 175  * **To answer a single incoming call**:
176 176  ** Pick up the handset, or to answer by speaker phone, press either the "Speaker" button or tap the on-screen "Answer" button.
177 -** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to  the handset.
178 +** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to the handset.
178 178  
179 179  * **To answer an incoming call during an active call:**
180 180  ** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the new call by audio, video or decline the new call. If the ringing call is answered, the first call will automatically be put on hold.
181 181  
182 -* **To pick up a call ringing at another phone in your group**
183 +* **To pick up a call ringing at another phone in your group:**
183 183  ** Lift the handset and press the PICKUP button.
184 184  
185 -* **To send a ringing call to voicemail instead of answering**
186 +* **To send a ringing call to voicemail instead of answering:**
186 186  ** Press **Reject** on the phone display to transfer the call to voicemail.
187 187  )))
188 188  
... ... @@ -190,9 +190,9 @@
190 190  
191 191  (% class="col-xs-12 col-sm-4" %)
192 192  (((
193 -[[Figure  Tap answer to answer an incoming call.>>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
194 +[[Tap answer to answer an incoming call.>>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
194 194  
195 -[[Figure . Tap to answer a second incoming call.>>image:GS-SecondCall.png||alt="Tap to answer a second call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
196 +[[Tap to answer a second incoming call.>>image:GS-SecondCall.png||alt="Tap to answer a second call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
196 196  )))
197 197  )))
198 198  
... ... @@ -217,8 +217,6 @@
217 217  ** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
218 218  ** Tap the **Download** button to save the extension to the contact list.
219 219  ** Find your downloaded contacts in the **Contacts** menu on the left side of the User screen.
220 -
221 -* **Button boxes**
222 222  )))
223 223  
224 224  
... ... @@ -225,7 +225,7 @@
225 225  
226 226  (% class="col-xs-12 col-sm-4" %)
227 227  (((
228 -[[Figure . Grandstream EASD Directory >>image:GS-LDAP-cropped.jpg||alt="Grandstream directory" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="208" width="367"]]
227 +[[EASD Directory >>image:GS-LDAP-cropped.jpg||alt="Grandstream directory" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="208" width="367"]]
229 229  )))
230 230  )))
231 231  
... ... @@ -247,7 +247,7 @@
247 247  *** Enter the extension.
248 248  *** Tap on the **Transfer** softkey.
249 249  *** The call will transfer to the extension and the phone system will hang up the call.
250 -** **Attended transfer**
249 +** **Attended transfer:**
251 251  *** While on a call, tap the **Transfer** button.
252 252  *** Select **Transfer** to bring up the transfer screen.
253 253  *** Select the transfer mode (Blind is the default): change it to **Attended**
... ... @@ -264,9 +264,9 @@
264 264  
265 265  (% class="col-xs-12 col-sm-4" %)
266 266  (((
267 -[[Figure . Grandstream blind transfer screen. >>image:GS-blindTransfer.png||alt="Grandstream blind transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
266 +[[Blind transfer screen. >>image:GS-blindTransfer.png||alt="Grandstream blind transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
268 268  
269 -[[Figure . Grandstream attended transfer screen. >>image:GS-AttendedTransfer.png||alt="Grandstream attended transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="210" width="367"]]
268 +[[Attended transfer screen. >>image:GS-AttendedTransfer.png||alt="Grandstream attended transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="210" width="367"]]
270 270  )))
271 271  )))
272 272  
... ... @@ -279,12 +279,17 @@
279 279  (((
280 280  (% class="col-xs-12 col-sm-8" %)
281 281  (((
282 -= Pick up groups / Hunt groups / Monitored Extensions =
281 += Call History =
283 283  
284 284  
285 -* Pick up groups
286 -* Hunt groups
287 -* Monitored extensions
284 +* Tap the **Call History** softkey (bottom button) on the right side of the home screen.
285 +* Initiate a call from the history by tapping the green call or video buttons.
286 +
287 +== Missed Calls ==
288 +
289 +* When there is a missed call, the display will show a missed call dialog on the idle screen and the light at the upper right corner of the phone will flash red.
290 +* Tap the green phone icon to return the call.
291 +* Tap anywhere on the display except the missed call prompt to return to the home screen.
288 288  )))
289 289  
290 290  
... ... @@ -291,39 +291,26 @@
291 291  
292 292  (% class="col-xs-12 col-sm-4" %)
293 293  (((
294 -[[Figure . >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
295 -)))
296 -)))
298 +[[Call History screen.>>image:GS-CallHistory.png||alt="Grandstream Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
297 297  
298 -----
299 299  
300 -(% class="row" %)
301 -(((
302 -(% class="col-xs-12 col-sm-8" %)
303 -(((
304 -= Call History =
301 +[[Missed call screen.>>image:GS-MissedCall.png||alt="Grandstream Missed call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
305 305  
306 306  
307 -* Tap the **Call History** softkey (bottom button) on the right side of the home screen.
308 -* Initiate a call from the history by tapping the green call or video buttons.
309 309  
310 -== Missed Calls ==
311 311  
312 -* When there is a missed call, the display will show a missed call dialog on the idle screen.
313 -* Tap the green phone icon to return the call.
314 -* Tap anywhere on the display except the missed call prompt to return to the home screen.
315 -)))
316 316  
317 317  
318 318  
319 -(% class="col-xs-12 col-sm-4" %)
320 -(((
321 -[[Figure . Call History screen.>>image:GS-CallHistory.png||alt="Grandstream Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
322 322  
323 323  
324 -[[Figure . Missed call screen.>>image:GS-MissedCall.png||alt="Grandstream Missed call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
325 325  
326 326  
313 +
314 +
315 +
316 +
317 +
327 327  
328 328  )))
329 329  )))
... ... @@ -344,7 +344,7 @@
344 344  
345 345  * **Pressing the mute button on the right side of phone pad:**
346 346  ** During a call: will mute the microphone.
347 -** Off a call: will engage do not disturb for the phone.
338 +** Off a call: will engage **do not disturb** for the phone.
348 348  
349 349  
350 350  )))
... ... @@ -353,7 +353,7 @@
353 353  
354 354  (% class="col-xs-12 col-sm-4" %)
355 355  (((
356 -[[Figure . >>image:GS-DND.png||alt="Grandstream Do not disturb mode" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="210" width="367"]]
347 +[[Do not disturb>>image:GS-DND.png||alt="Grandstream Do not disturb mode" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="210" width="367"]]
357 357  
358 358  
359 359  
... ... @@ -364,8 +364,7 @@
364 364  
365 365  
366 366  
367 -
368 -[[Figure .>>image:GS-Mute_button.png||alt="Grandstream Mute button" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="298" width="347"]]
358 +[[Mute a call or enable Do Not Disturb>>image:GS-Mute_button.png||alt="Grandstream Mute button" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="298" width="347"]]
369 369  )))
370 370  )))
371 371  
... ... @@ -377,10 +377,14 @@
377 377  (((
378 378  = Voicemail =
379 379  
380 -* No voicemails will be stored locally on the phones.
381 -* All voicemails will be sent as .wav files to the email address of the user tied to the extension. The email will come from "EASD Phone System".
382 -* The .wav files will need to be downloaded to the computer and played in Apple Music.
383 -* Your Grandstream phone will flash red when there is an unheard voicemail. Once the voicemail has been downloaded from the email, the desk phone will no longer flash red.
370 +* Voicemails can be accessed
371 +** **Desk phone:** use the Voicemail app to listen to and manage voicemails. Contact Tech Support if you don't know your voicemail passcode.
372 +** **Grandstream Wave for Desktop app**: listen to and manage voicemails through Calls link in the app.
373 +** **District email**: 
374 +*** A copy of all voicemails will be sent as .wav files to the email address of the user tied to the extension. The emails will come from "EASD Phone System". Tips for listening to the voicemail:
375 +**** **Chrome and Firefox** web browser: voicemail .wav files will not play directly in the browsers. They need to be downloaded to the computer and played in Apple Music.
376 +**** **Safari** web browser: voicemail .wav files play within the browser
377 +**** On a **district iPhone:** voicemail .wav files will play automatically within the email system.
384 384  )))
385 385  
386 386  
... ... @@ -387,7 +387,7 @@
387 387  
388 388  (% class="col-xs-12 col-sm-4" %)
389 389  (((
390 -[[Figure . Grandstream voicemail to email view>>image:GS-Email-Voicemail.png||alt="Grandstream voicemail to email view" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
384 +[[Email containing voicemail file.>>image:GS-Email-Voicemail.png||alt="Grandstream voicemail to email view" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
391 391  )))
392 392  )))
393 393  
... ... @@ -421,7 +421,7 @@
421 421  
422 422  (% class="col-xs-12 col-sm-4" %)
423 423  (((
424 -[[Figure . >>image:GS-Settings.png||alt="Grandstream Settings" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="209" width="367"]]
418 +[[In phone settings: adjust sounds, ringer and brightness.>>image:GS-Settings.png||alt="Grandstream Settings" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="209" width="367"]]
425 425  )))
426 426  )))
427 427  
... ... @@ -440,7 +440,7 @@
440 440  
441 441  * Press **Open **to open the door for visitors.
442 442  * Press **Answer** to answer the call and speak to the visitor.
443 -* Press **Reject** to deny access through the door.
437 +* Press **Reject** to hang up the call.
444 444  )))
445 445  
446 446  
... ... @@ -447,7 +447,7 @@
447 447  
448 448  (% class="col-xs-12 col-sm-4" %)
449 449  (((
450 -[[Figure . Grandstream doorbell system. >>image:GS-DoorSystem.png||alt="Grandstream Doorbell system screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="219" width="367"]]
444 +[[Grandstream doorbell system. >>image:GS-DoorSystem.png||alt="Grandstream Doorbell system screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="219" width="367"]]
451 451  )))
452 452  )))
453 453  
... ... @@ -458,11 +458,15 @@
458 458  (((
459 459  (% class="col-xs-12 col-sm-8" %)
460 460  (((
461 -= All Call and Paging/Intercom =
455 += Paging =
462 462  
463 463  
464 -* Page within school
465 -* Page between buildings
458 +* **To all-call page within school:**
459 +** Pick up the handset
460 +** When the dial tone is heard, enter the building's all-call paging extension
461 +** When you hear the all-call paging tone, say the message into the handset
462 +** Hang up the handset to end the page (you may consider pressing the hook switch button to end the page before replacing the handset to reduce a noisy hangup).
463 +** If you are unsure of the building's all-call paging extension, please submit a tech request through [[IncidentIQ>>http://support.etownschools.org]].
466 466  )))
467 467  
468 468  
... ... @@ -469,7 +469,7 @@
469 469  
470 470  (% class="col-xs-12 col-sm-4" %)
471 471  (((
472 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
470 +[[Enter paging extension number and press Audio call.>>image:GR3350-Call.png||alt="Call screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
473 473  )))
474 474  )))
475 475  
... ... @@ -481,6 +481,7 @@
481 481  (((
482 482  = Restart the Phone =
483 483  
482 +
484 484  * Disconnect the phone cord from the back.
485 485  * Wait a minute and then reconnect it to the same port.
486 486  * The phone will become functional after two minutes.
... ... @@ -490,7 +490,7 @@
490 490  
491 491  (% class="col-xs-12 col-sm-4" %)
492 492  (((
493 -[[Figure . >>image:GS-backs.png||alt="Grandstream - image of phone back with powered port highlighted." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="257" width="310"]]
492 +[[Disconnect phone cord and replace to restart phone.>>image:GS-backs.png||alt="Grandstream - image of phone back with powered port highlighted." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="257" width="310"]]
494 494  )))
495 495  )))
496 496  
GR3350-Call.png
Author
... ... @@ -1,0 +1,1 @@
1 +XWiki.christine_sklareskietownschoolsorg
Size
... ... @@ -1,0 +1,1 @@
1 +32.4 KB
Content