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Last modified by Christine Sklareski on 2025/08/13 16:06
From version 45.2
edited by Christine Sklareski
on 2025/06/02 13:23
Change comment: There is no comment for this version
To version 23.50
edited by Christine Sklareski
on 2025/05/22 13:51
Change comment: There is no comment for this version

Summary

Details

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Content
... ... @@ -7,30 +7,32 @@
7 7  
8 8  
9 9  (% class="wikigeneratedid" %)
10 -[[image:GS-3350model.png||alt="Grandstream 3350 model" data-xwiki-image-style-border="true" height="261" width="314"]]
10 +[[image:GS-3350model.png||alt="Grandstream 3350 model" data-xwiki-image-style-border="true"]]
11 11  
12 12  
13 13  Hardware: [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
14 14  
15 15  
16 -**Things to note:**
16 +Things to note:
17 17  
18 18  * The handset button at the lower left corner of the phone will automatically dial the most recent call when pressed. If pressed inadvertently, press the illuminated Speaker phone button at the lower right corner to hang up the call.
19 -* Swiping down from the top edge of the display will reveal the Status menu where users can quickly engage "do not disturb" and also mute the microphone.
20 20  
21 -**Home screen of the touch display:**
22 22  
23 -The home screen displays **Tech-configured speed dials** on the left, topped by the **signed-in user's name and extension**. On the right, **Call**, **Contacts**, and **Call history** softkeys are shown from top to bottom. The home screen will also have access to **Settings**.
21 +**Home Screen:**
24 24  
23 +The home screen displays **Tech-configured speed dials** on the left, topped by the **signed-in user's name and extension**. On the right, **Call**, **Contacts**, and **Call history** softkeys are shown from top to bottom.
25 25  
26 -[[Page 1 of the Grandstream home screen.>>image:GS-Home-1.png||alt="Grandstream home screen - page 1" data-xwiki-image-style-border="true" height="255" width="450"]]
27 27  
28 28  
27 +
29 29  The home screen has two pages. Swipe left to view page 2. The available apps may be slightly different from the screenshot below. The Settings app is available to change ring tones and turn off tap sounds.
30 30  
31 -[[Page 2 of the Grandstream home screen.>>image:GS-Home2.png||alt="Grandstream home screen, page 2." data-xwiki-image-style-border="true" height="246" width="450"]]
30 +[[Page 2 of the Grandstream home screen.>>image:GS-Home2.png||alt="Grandstream home screen, page 2." data-xwiki-image-style-border="true" height="197" width="360"]]
32 32  
33 33  
33 +
34 +
35 +
34 34  
35 35  )))
36 36  
... ... @@ -73,9 +73,9 @@
73 73  
74 74  * **To place a call to an outside phone number**:
75 75  ** Initiate a call
76 -** Dial **9** (to access the outside line)
78 +** Dial 9 (to access the outside line)
77 77  ** Dial the external phone number
78 -** Press Audio call or wait for the call to connect automatically.
80 +** Press Audio call.
79 79  
80 80  == Place Emergency Calls ==
81 81  
... ... @@ -82,12 +82,12 @@
82 82  * **To place an emergency 911 call:**
83 83  ** Initiate a call.
84 84  ** Dial 911 or 9911.
85 -** Press Audio call or wait for the call to connect automatically.
87 +** Press Audio call.
86 86  
87 87  * **To place an internal emergency call to alert the office of an issue:**
88 88  ** Initiate a call.
89 89  ** Dial your building's internal emergency extension.
90 -** Press Audio call or wait for the call to connect automatically.
92 +** Press Audio call.
91 91  
92 92  (% class="wikigeneratedid" id="HPlaceConferenceCalls" %)
93 93  
... ... @@ -97,7 +97,7 @@
97 97  
98 98  (% class="col-xs-12 col-sm-4" %)
99 99  (((
100 -[[Figure . Grandstream 3350 **Call screen**>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="213" width="367"]]
102 +[[Figure 2. Grandstream 3350 **Call screen**>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
101 101  )))
102 102  )))
103 103  
... ... @@ -109,13 +109,15 @@
109 109  (((
110 110  == Place Conference Calls ==
111 111  
112 -
113 113  (((
114 -* **To initiate a conference call from the dial screen:** GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.Bring up the dial screen
115 -** Enter the first extension number then press on it on the left panel of the screen
116 -** The extension will be added to the dialing field and users can dial another number
117 -** When all extensions have been entered, press "Audio Call" or "Video Call"
115 +**To initiate a conference call from the dial screen:**
116 +GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.
118 118  
118 +* Bring up the dial screen
119 +* Enter the first extension number then press on it on the left panel of the screen
120 +* The extension will be added to the dialing field and users can dial another number
121 +* When all extensions have been entered, press "Audio Call" or "Video Call"
122 +
119 119  * **To initiate a conference call while on a phone call:**
120 120  ** When the phone is on the call screen, tap on the "Conference" button
121 121  ** Enter the third-party number or choose an available number on the left menu from the call history or contacts.
... ... @@ -123,14 +123,9 @@
123 123  ** Tap the "Invite" button to add more members to the conference.
124 124  
125 125  * **To initiate a conference call from the conference soft key:**
126 -** Bring up the dial screen.
127 -** Enter the first extension number then press on it on the left panel of the screen.
128 -** The extension will be added to the dialing field.
129 -** Enter other extensions until all are entered.
130 -** Press "Audio Call" or "Video Call" to begin the conference call.
130 +** Bring up the dial screen Enter the first extension number then press on it on the left panel of the screen The extension will be added to the dialing field and users can dial another number When all extensions have been entered, press "Audio Call" or "Video Call"
131 131  
132 -(% class="wikigeneratedid" id="HConferenceCallManagement:" %)
133 -**Conference Call Management:**
132 +=== Conference Call Management: ===
134 134  
135 135  * (((
136 136  **Attendee management**:
... ... @@ -154,10 +154,10 @@
154 154  
155 155  (% class="col-xs-12 col-sm-4" %)
156 156  (((
157 -[[Figure . Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="203" width="367"]]
156 +[[Figure 2. Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
158 158  
159 159  
160 -[[Figure .Use the Invite button to invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
159 +[[Figure 3.Use the Invite button to invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
161 161  )))
162 162  )))
163 163  
... ... @@ -173,17 +173,16 @@
173 173  Caller ID will show who is calling.
174 174  
175 175  * **To answer a single incoming call**:
176 -** Pick up the handset, or to answer by speaker phone, press either the "Speaker" button or tap the on-screen "Answer" button.
175 +** Tap the "Answer" softkey to answer the call via speaker or pick up the handset to answer the call.
177 177  ** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to  the handset.
178 178  
179 179  * **To answer an incoming call during an active call:**
180 180  ** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the new call by audio, video or decline the new call. If the ringing call is answered, the first call will automatically be put on hold.
181 -
180 +**
182 182  * **To pick up a call ringing at another phone in your group**
183 -** Lift the handset and press the PICKUP button.
184 -
182 +**
185 185  * **To send a ringing call to voicemail instead of answering**
186 -** Press **Reject** on the phone display to transfer the call to voicemail.
184 +**
187 187  )))
188 188  
189 189  
... ... @@ -190,9 +190,9 @@
190 190  
191 191  (% class="col-xs-12 col-sm-4" %)
192 192  (((
193 -[[Figure  Tap answer to answer an incoming call.>>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
191 +[[Figure 4 Tap answer to answer an incoming call.>>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
194 194  
195 -[[Figure . Tap to answer a second incoming call.>>image:GS-SecondCall.png||alt="Tap to answer a second call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
193 +[[Figure 5. Tap to answer a second incoming call.>>image:GS-SecondCall.png||alt="Tap to answer a second call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
196 196  )))
197 197  )))
198 198  
... ... @@ -205,12 +205,13 @@
205 205  = Directory, Contacts list, and Button boxes =
206 206  
207 207  
208 -* **Finding EASD extensions in the directory**:
206 +* **Finding extensions in the directory**:
209 209  ** Tap the **User** icon on the right side of the home screen
210 210  ** In the left menu, tap **LDAP**
211 211  ** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
212 212  ** Tap the **green** **phone** icon to place a call.
213 213  
212 +
214 214  * **Frequently called contact list**:
215 215  ** Tap the **User** icon on the right side of the home screen
216 216  ** In the left menu, tap **LDAP**
... ... @@ -218,6 +218,7 @@
218 218  ** Tap the **Download** button to save the extension to the contact list.
219 219  ** Find your downloaded contacts in the **Contacts** menu on the left side of the User screen.
220 220  
220 +
221 221  * **Button boxes**
222 222  )))
223 223  
... ... @@ -225,7 +225,7 @@
225 225  
226 226  (% class="col-xs-12 col-sm-4" %)
227 227  (((
228 -[[Figure . Grandstream EASD Directory >>image:GS-LDAP-cropped.jpg||alt="Grandstream directory" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="208" width="367"]]
228 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
229 229  )))
230 230  )))
231 231  
... ... @@ -239,7 +239,7 @@
239 239  = Call Handling =
240 240  
241 241  
242 -* **To transfer a call to another extension: **
242 +* **To transfer a call **
243 243  ** **Blind transfer:**
244 244  *** While on a call, tap the **Transfer** button.
245 245  *** Select **Transfer** to bring up the transfer screen.
... ... @@ -252,27 +252,22 @@
252 252  *** Select **Transfer** to bring up the transfer screen.
253 253  *** Select the transfer mode (Blind is the default): change it to **Attended**
254 254  *** Enter the transfer target extension and then press the **Transfer** soft key on the right.
255 -
256 -* **To transfer a call directly to voicemail:**
257 -** Press** Transfer **
258 -** Press** * **(star button)
259 -** **Enter the desired voicemail extension.**
260 -** Press** Blind Transfer **to go to directly to voicemail.
255 +***
256 +* **To transfer a call to voicemail**
257 +** (((
258 +Press Transfer and then press * and then enter the extension to go to directly to VM
261 261  )))
260 +)))
262 262  
263 263  
264 264  
265 265  (% class="col-xs-12 col-sm-4" %)
266 266  (((
267 -[[Figure . Grandstream blind transfer screen. >>image:GS-blindTransfer.png||alt="Grandstream blind transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
268 -
269 -[[Figure . Grandstream attended transfer screen. >>image:GS-AttendedTransfer.png||alt="Grandstream attended transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="210" width="367"]]
266 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
270 270  )))
271 271  )))
272 272  
273 273  
274 -
275 -
276 276  ----
277 277  
278 278  (% class="row" %)
... ... @@ -291,7 +291,7 @@
291 291  
292 292  (% class="col-xs-12 col-sm-4" %)
293 293  (((
294 -[[Figure . >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
289 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
295 295  )))
296 296  )))
297 297  
... ... @@ -304,14 +304,9 @@
304 304  = Call History =
305 305  
306 306  
307 -* Tap the **Call History** softkey (bottom button) on the right side of the home screen.
308 -* Initiate a call from the history by tapping the green call or video buttons.
309 -
310 -== Missed Calls ==
311 -
312 -* When there is a missed call, the display will show a missed call dialog on the idle screen.
313 -* Tap the green phone icon to return the call.
314 -* Tap anywhere on the display except the missed call prompt to return to the home screen.
302 +* **View call history:**
303 +** Tap the **Call History** button on the right side of the home screen.
304 +** Initiate a call from the history by tapping the green call or video buttons.
315 315  )))
316 316  
317 317  
... ... @@ -318,13 +318,7 @@
318 318  
319 319  (% class="col-xs-12 col-sm-4" %)
320 320  (((
321 -[[Figure . Call History screen.>>image:GS-CallHistory.png||alt="Grandstream Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
322 -
323 -
324 -[[Figure . Missed call screen.>>image:GS-MissedCall.png||alt="Grandstream Missed call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
325 -
326 -
327 -
311 +[[Figure . Call History screen.>>image:GS-CallHistory.png||alt="Grandstream Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
328 328  )))
329 329  )))
330 330  
... ... @@ -334,19 +334,10 @@
334 334  (((
335 335  (% class="col-xs-12 col-sm-8" %)
336 336  (((
337 -= Availability State: Do Not Disturb =
321 += Availability States =
338 338  
339 339  
340 -* **When Do not disturb is engaged, incoming calls will be blocked for all accounts. **
341 -** To initiate do not disturb, touch and drag the status bar (top edge of the display) down on the home screen.
342 -** Tap the DND icon to turn it on and off.
343 -** Calls can still be made out when the phone is in DND.
344 -
345 -* **Pressing the mute button on the right side of phone pad:**
346 -** During a call: will mute the microphone.
347 -** Off a call: will engage do not disturb for the phone.
348 -
349 -
324 +* Change availability state when OOO or In Meeting
350 350  )))
351 351  
352 352  
... ... @@ -353,8 +353,7 @@
353 353  
354 354  (% class="col-xs-12 col-sm-4" %)
355 355  (((
356 -[[image:GS-DND.png||alt="Grandstream Do not disturb mode" data-xwiki-image-label="Figure . Grandstream Do not disturb setting." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="210" width="367"]]
357 -[[image:GS-Mute_button.png||alt="Grandstream Mute button" data-xwiki-image-label="Figure . Call History screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="298" width="347"]]
331 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
358 358  )))
359 359  )))
360 360  
... ... @@ -364,12 +364,19 @@
364 364  (((
365 365  (% class="col-xs-12 col-sm-8" %)
366 366  (((
367 -= Voicemail =
341 += Checking Voicemail =
368 368  
369 -* No voicemails will be stored locally on the phones.
370 -* All voicemails will be sent as .wav files to the email address of the user tied to the extension. The email will come from "EASD Phone System".
371 -* The .wav files will need to be downloaded to the computer and played in Apple Music.
372 -* Voicemails can also be accessed through the Wave phone app, if using.
343 +When there is a new voicemail, the Message Waiting Indication LED icon will blink in red on the upper right corner of the phone and an icon will appear in the status bar.
344 +
345 +* To access your voicemail box:
346 +** Swipe to page 2 of the home screen and tap **Voicemail.**
347 +** **All accounts on the phone will ** and the number of voicemails will be displayed.
348 +** Tap on the **account** to dial into the voicemail box then follow the response to retrieve the voicemails.
349 +**
350 +* To access your voicemail from another extension within the district
351 +* To access your voicemail from off site
352 +* Voicemail indicator
353 +* Voicemail to email
373 373  )))
374 374  
375 375  
... ... @@ -376,7 +376,7 @@
376 376  
377 377  (% class="col-xs-12 col-sm-4" %)
378 378  (((
379 -[[Figure . Grandstream voicemail to email view>>image:GS-Email-Voicemail.png||alt="Grandstream voicemail to email view" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
360 +[[Figure 2. >>image:GS-voicemail.png||alt="Grandstream voicemail screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
380 380  )))
381 381  )))
382 382  
... ... @@ -390,27 +390,17 @@
390 390  = Phone Settings =
391 391  
392 392  
393 -* **Adjust sounds and set ring tones:**
394 -** On the home screen, swipe to the second page and tap **Settings**.
395 -** Swipe up and tap on **Sound.**
396 -** In the sound settings, you can adjust ringer and alert volumes and select ring tones.
397 -** Disable touch sounds and tones in **Other Settings.**
398 -
399 -* **Disable Touch Tones (sounds when you're tapping on the screen or pressing buttons on the dial pad)**:
400 -** Tap the Home button
401 -** Swipe left to the second page and tap **Settings**
402 -** Swipe up and tap on **Sound**
403 -** Tap **Other Sounds**
404 -** Disable Touch sounds and Touch tone
405 -
406 -* **Adjust the Display:**
407 -** In **Settings, tap Display** to adjust the brightness level, screen timeout and font size.
374 +* Disable tap and button sounds
375 +** On the home screen, swipe to the second page and tap **Settings**. Swipe up and tap on **Sound.**
376 +* Adjust ringer and alert volumes
377 +* Set ring tones
378 +* Disable touch sounds and tones in **Other Settings.**
408 408  )))
409 409  
410 410  
411 411  (% class="col-xs-12 col-sm-4" %)
412 412  (((
413 -[[Figure . >>image:GS-Settings.png||alt="Grandstream Settings" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="209" width="367"]]
384 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
414 414  )))
415 415  )))
416 416  
... ... @@ -424,12 +424,8 @@
424 424  (((
425 425  = Answering Doorbells =
426 426  
427 -The Grandstream 3350 model can be connected to the door system allowing office staff and administrators to open the main door, initiate calls with visitors and get real time audio/video stream.
428 428  
429 -
430 -* Press **Open **to open the door for visitors.
431 -* Press **Answer** to answer the call and speak to the visitor.
432 -* Press **Reject** to deny access through the door.
399 +Content 3
433 433  )))
434 434  
435 435  
... ... @@ -436,7 +436,7 @@
436 436  
437 437  (% class="col-xs-12 col-sm-4" %)
438 438  (((
439 -[[Figure . Grandstream doorbell system. >>image:GS-DoorSystem.png||alt="Grandstream Doorbell system screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="219" width="367"]]
406 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
440 440  )))
441 441  )))
442 442  
... ... @@ -468,10 +468,9 @@
468 468  (((
469 469  (% class="col-xs-12 col-sm-8" %)
470 470  (((
471 -= Restart the Phone =
438 += Extra =
472 472  
473 -* Disconnect the phone cord from the back.
474 -* Wait a minute and then reconnect it to the same port.
440 +
475 475  )))
476 476  
477 477  
... ... @@ -481,5 +481,3 @@
481 481  [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
482 482  )))
483 483  )))
484 -
485 -~)~)~)
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