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Last modified by Christine Sklareski on 2025/08/13 16:06
From version 45.1
edited by Christine Sklareski
on 2025/06/02 12:05
Change comment: There is no comment for this version
To version 77.1
edited by Christine Sklareski
on 2025/07/10 09:38
Change comment: There is no comment for this version

Summary

Details

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Parent
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1 -Sandbox.GrandStream Phones.WebHome
1 +Main.DevicesHardware.GrandStream Phones.WebHome
Content
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31 31  [[Page 2 of the Grandstream home screen.>>image:GS-Home2.png||alt="Grandstream home screen, page 2." data-xwiki-image-style-border="true" height="246" width="450"]]
32 32  
33 33  
34 -
34 +A subset of screenshots displayed on this Grandstream page are sourced from the Grandstream 3350 [[User Guide>>https://www.grandstream.com/hubfs/Product_Documentation/GXV3350_User_Guide.pdf||rel="noopener noreferrer" target="_blank"]].
35 35  )))
36 36  
37 37  
... ... @@ -56,25 +56,25 @@
56 56  
57 57  == Multiple ways to Initiate a call: ==
58 58  
59 -1. Pick up the handset
60 -1. Press the Speaker button on the phone
61 -1. Press the Call button on the touchscreen
62 -1. Press a name in the Speed dial menu on the touchscreen or the button box
59 +1. Pick up the handset.
60 +1. Press the Speaker button on the phone.
61 +1. Press the Call button on the touchscreen.
62 +1. Press a name in the Speed dial menu on the touchscreen or the button box.
63 63  1. Find a name in Contacts
64 64  
65 65  == Place Calls ==
66 66  
67 67  * **Place a ringing call to an internal extension:**
68 -** Initiate a call
69 -** Use the keypad to enter the extension
68 +** Initiate a call.
69 +** Use the keypad to enter the extension.
70 70  ** Press Audio call or Video call. Please note: Video calls will only work on admin phone models. Classroom phone models do not have a camera.
71 71  
72 72  (% style="display:none" %)
73 73  
74 74  * **To place a call to an outside phone number**:
75 -** Initiate a call
76 -** Dial **9** (to access the outside line)
77 -** Dial the external phone number
75 +** Initiate a call.
76 +** Dial **9** (to access the outside line).
77 +** Dial the external phone number.
78 78  ** Press Audio call or wait for the call to connect automatically.
79 79  
80 80  == Place Emergency Calls ==
... ... @@ -97,7 +97,7 @@
97 97  
98 98  (% class="col-xs-12 col-sm-4" %)
99 99  (((
100 -[[Figure . Grandstream 3350 **Call screen**>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="213" width="367"]]
100 +[[Grandstream 3350 **Call screen**>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="213" width="367"]]
101 101  )))
102 102  )))
103 103  
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111 111  
112 112  
113 113  (((
114 -* **To initiate a conference call from the dial screen:** GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.Bring up the dial screen
115 -** Enter the first extension number then press on it on the left panel of the screen
116 -** The extension will be added to the dialing field and users can dial another number
117 -** When all extensions have been entered, press "Audio Call" or "Video Call"
114 +* **To initiate a conference call from the dial screen:** GS3350 phones support up to 6-way audio conferencing and 3-way video conferencing.
115 +** Bring up the dial screen.
116 +** Enter the first extension number, then press on it on the left panel of the screen.
117 +** The extension will be added to the dialing field and users can dial another number.
118 +** When all extensions have been entered, press "Audio Call" or "Video Call".
118 118  
119 119  * **To initiate a conference call while on a phone call:**
120 -** When the phone is on the call screen, tap on the "Conference" button
121 +** When the phone is on the call screen, tap on the "Conference" button.
121 121  ** Enter the third-party number or choose an available number on the left menu from the call history or contacts.
122 122  ** After the call is established, the conference screen is brought up.
123 123  ** Tap the "Invite" button to add more members to the conference.
... ... @@ -124,7 +124,7 @@
124 124  
125 125  * **To initiate a conference call from the conference soft key:**
126 126  ** Bring up the dial screen.
127 -** Enter the first extension number then press on it on the left panel of the screen.
128 +** Enter the first extension number, then press on it on the left panel of the screen.
128 128  ** The extension will be added to the dialing field.
129 129  ** Enter other extensions until all are entered.
130 130  ** Press "Audio Call" or "Video Call" to begin the conference call.
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154 154  
155 155  (% class="col-xs-12 col-sm-4" %)
156 156  (((
157 -[[Figure . Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="203" width="367"]]
158 +[[Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="203" width="367"]]
158 158  
159 159  
160 -[[Figure .Use the Invite button to invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
161 +[[Use the Invite button to invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
161 161  )))
162 162  )))
163 163  
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174 174  
175 175  * **To answer a single incoming call**:
176 176  ** Pick up the handset, or to answer by speaker phone, press either the "Speaker" button or tap the on-screen "Answer" button.
177 -** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to  the handset.
178 -
178 +** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to the handset.
179 179  * **To answer an incoming call during an active call:**
180 180  ** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the new call by audio, video or decline the new call. If the ringing call is answered, the first call will automatically be put on hold.
181 181  
182 -
183 -* **To pick up a call ringing at another phone in your group**
182 +* **To pick up a call ringing at another phone in your group:**
184 184  ** Lift the handset and press the PICKUP button.
185 185  
186 -
187 -* **To send a ringing call to voicemail instead of answering**
185 +* **To send a ringing call your voicemail box instead of answering:**
188 188  ** Press **Reject** on the phone display to transfer the call to voicemail.
189 189  )))
190 190  
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192 192  
193 193  (% class="col-xs-12 col-sm-4" %)
194 194  (((
195 -[[Figure  Tap answer to answer an incoming call.>>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
193 +[[Tap answer to answer an incoming call.>>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
196 196  
197 -[[Figure . Tap to answer a second incoming call.>>image:GS-SecondCall.png||alt="Tap to answer a second call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
195 +[[Tap to answer a second incoming call.>>image:GS-SecondCall.png||alt="Tap to answer a second call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
198 198  )))
199 199  )))
200 200  
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208 208  
209 209  
210 210  * **Finding EASD extensions in the directory**:
211 -** Tap the **User** icon on the right side of the home screen
212 -** In the left menu, tap **LDAP**
209 +** Tap the **User** icon on the right side of the home screen.
210 +** In the left menu, tap **LDAP.**
213 213  ** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
214 214  ** Tap the **green** **phone** icon to place a call.
215 215  
216 216  * **Frequently called contact list**:
217 -** Tap the **User** icon on the right side of the home screen
218 -** In the left menu, tap **LDAP**
215 +** Tap the **User** icon on the right side of the home screen.
216 +** In the left menu, tap **LDAP.**
219 219  ** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
220 220  ** Tap the **Download** button to save the extension to the contact list.
221 221  ** Find your downloaded contacts in the **Contacts** menu on the left side of the User screen.
222 -
223 -* **Button boxes**
220 +* **Saving Favorites:**
221 +** To save a favorite number, they must first be saved to your **Contacts** (not LDAP).
222 +** Tap on the user in Contacts
223 +** Tap the Star to add them to Favorites.
224 224  )))
225 225  
226 226  
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227 227  
228 228  (% class="col-xs-12 col-sm-4" %)
229 229  (((
230 -[[Figure . Grandstream EASD Directory >>image:GS-LDAP-cropped.jpg||alt="Grandstream directory" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="208" width="367"]]
230 +[[EASD Directory >>image:GS-LDAP-cropped.jpg||alt="Grandstream directory" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="208" width="367"]]
231 231  )))
232 232  )))
233 233  
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244 244  * **To transfer a call to another extension: **
245 245  ** **Blind transfer:**
246 246  *** While on a call, tap the **Transfer** button.
247 -*** Select **Transfer** to bring up the transfer screen.
248 -*** Select the transfer mode "**Blind**" (blind is the default)
249 -*** Enter the extension.
247 +*** Select the transfer mode "**Blind**" (blind is the default) at the top right corner.
248 +*** Use the keypad to enter the extension or tap **Keyboard** on the onscreen display to search for a name.
249 +**** When using the keyboard, enter the person's name and then tap the checkmark to begin the search. Tap on the correct person to initiate the transfer.
250 250  *** Tap on the **Transfer** softkey.
251 -*** The call will transfer to the extension and the phone system will hang up the call.
252 -** **Attended transfer**
251 +*** The call will transfer to the extension and the phone system will hang up the initial call.
252 +** **Attended transfer:**
253 253  *** While on a call, tap the **Transfer** button.
254 254  *** Select **Transfer** to bring up the transfer screen.
255 -*** Select the transfer mode (Blind is the default): change it to **Attended**
255 +*** Select the transfer mode (blind is the default) and change it to **Attended.**
256 256  *** Enter the transfer target extension and then press the **Transfer** soft key on the right.
257 257  
258 258  * **To transfer a call directly to voicemail:**
259 -** Press** Transfer **
260 -** Press** * **(star button)
259 +** Press** Transfer. **
260 +** Press** * **(star button).
261 261  ** **Enter the desired voicemail extension.**
262 262  ** Press** Blind Transfer **to go to directly to voicemail.
263 263  )))
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266 266  
267 267  (% class="col-xs-12 col-sm-4" %)
268 268  (((
269 -[[Figure . Grandstream blind transfer screen. >>image:GS-blindTransfer.png||alt="Grandstream blind transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
269 +[[Blind transfer screen. >>image:GS-blindTransfer.png||alt="Grandstream blind transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="182" width="317"]]
270 270  
271 -[[Figure . Grandstream attended transfer screen. >>image:GS-AttendedTransfer.png||alt="Grandstream attended transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="210" width="367"]]
271 +[[Attended transfer screen. >>image:GS-AttendedTransfer.png||alt="Grandstream attended transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="182" width="317"]]
272 272  )))
273 273  )))
274 274  
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281 281  (((
282 282  (% class="col-xs-12 col-sm-8" %)
283 283  (((
284 -= Pick up groups / Hunt groups / Monitored Extensions =
284 += Call History =
285 285  
286 286  
287 -* Pick up groups
288 -* Hunt groups
289 -* Monitored extensions
287 +* Tap the **Call History** softkey (bottom button) on the right side of the home screen.
288 +* Initiate a call from the history by tapping the green call or video buttons.
289 +
290 +== Missed Calls ==
291 +
292 +* When there is a missed call, the display will show a missed call dialog on the idle screen and the light at the upper right corner of the phone will flash red.
293 +* Tap the green phone icon to return the call.
294 +* Tap anywhere on the display except the missed call prompt to return to the home screen.
290 290  )))
291 291  
292 292  
... ... @@ -293,39 +293,26 @@
293 293  
294 294  (% class="col-xs-12 col-sm-4" %)
295 295  (((
296 -[[Figure . >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
297 -)))
298 -)))
301 +[[Call History screen.>>image:GS-CallHistory.png||alt="Grandstream Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
299 299  
300 -----
301 301  
302 -(% class="row" %)
303 -(((
304 -(% class="col-xs-12 col-sm-8" %)
305 -(((
306 -= Call History =
304 +[[Missed call screen.>>image:GS-MissedCall.png||alt="Grandstream Missed call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
307 307  
308 308  
309 -* Tap the **Call History** softkey (bottom button) on the right side of the home screen.
310 -* Initiate a call from the history by tapping the green call or video buttons.
311 311  
312 -== Missed Calls ==
313 313  
314 -* When there is a missed call, the display will show a missed call dialog on the idle screen.
315 -* Tap the green phone icon to return the call.
316 -* Tap anywhere on the display except the missed call prompt to return to the home screen.
317 -)))
318 318  
319 319  
320 320  
321 -(% class="col-xs-12 col-sm-4" %)
322 -(((
323 -[[Figure . Call History screen.>>image:GS-CallHistory.png||alt="Grandstream Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
324 324  
325 325  
326 -[[Figure . Missed call screen.>>image:GS-MissedCall.png||alt="Grandstream Missed call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
327 327  
328 328  
316 +
317 +
318 +
319 +
320 +
329 329  
330 330  )))
331 331  )))
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339 339  = Availability State: Do Not Disturb =
340 340  
341 341  
342 -* **When Do not disturb is engaged, incoming calls will be blocked for all accounts. **
334 +* **When Do not disturb is engaged, incoming calls will be blocked for all accounts: **
343 343  ** To initiate do not disturb, touch and drag the status bar (top edge of the display) down on the home screen.
344 344  ** Tap the DND icon to turn it on and off.
345 345  ** Calls can still be made out when the phone is in DND.
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346 346  
347 347  * **Pressing the mute button on the right side of phone pad:**
348 348  ** During a call: will mute the microphone.
349 -** Off a call: will engage do not disturb for the phone.
341 +** Off a call: will engage **do not disturb** for the phone.
350 350  
351 351  
352 352  )))
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355 355  
356 356  (% class="col-xs-12 col-sm-4" %)
357 357  (((
358 -[[image:GS-DND.png||alt="Grandstream Do not disturb mode" data-xwiki-image-label="Figure . Grandstream Do not disturb setting." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="210" width="367"]]
359 -[[image:GS-Mute_button.png||alt="Grandstream Mute button" data-xwiki-image-label="Figure . Call History screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="298" width="347"]]
350 +[[Do not disturb>>image:GS-DND.png||alt="Grandstream Do not disturb mode" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="210" width="367"]]
351 +
352 +
353 +
354 +
355 +
356 +
357 +
358 +
359 +
360 +
361 +[[Mute a call or enable Do Not Disturb>>image:GS-Mute_button.png||alt="Grandstream Mute button" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="298" width="347"]]
360 360  )))
361 361  )))
362 362  
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368 368  (((
369 369  = Voicemail =
370 370  
371 -* No voicemails will be stored locally on the phones.
372 -* All voicemails will be sent as .wav files to the email address of the user tied to the extension. The email will come from "EASD Phone System".
373 -* The .wav files will need to be downloaded to the computer and played in Apple Music.
374 -* Voicemails can also be accessed through the Wave phone app, if using.
373 +* Voicemails can be accessed
374 +** **Desk phone:** use the Voicemail app to listen to and manage voicemails. Contact Tech Support if you don't know your voicemail passcode.
375 +** **Grandstream Wave for Desktop app**: listen to and manage voicemails through Calls link in the app.
376 +** **District email**: 
377 +*** A copy of all voicemails will be sent as .wav files to the email address of the user tied to the extension. The emails will come from "EASD Phone System". Tips for listening to the voicemail:
378 +**** **Chrome and Firefox** web browser: voicemail .wav files will not play directly in the browsers. They need to be downloaded to the computer and played in Apple Music.
379 +**** **Safari** web browser: voicemail .wav files play within the browser.
380 +**** On a **district iPhone:** voicemail .wav files will play automatically within the email system.
375 375  )))
376 376  
377 377  
... ... @@ -378,7 +378,7 @@
378 378  
379 379  (% class="col-xs-12 col-sm-4" %)
380 380  (((
381 -[[Figure . Grandstream voicemail to email view>>image:GS-Email-Voicemail.png||alt="Grandstream voicemail to email view" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
387 +[[Email containing voicemail file.>>image:GS-Email-Voicemail.png||alt="Grandstream voicemail to email view" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
382 382  )))
383 383  )))
384 384  
... ... @@ -399,11 +399,11 @@
399 399  ** Disable touch sounds and tones in **Other Settings.**
400 400  
401 401  * **Disable Touch Tones (sounds when you're tapping on the screen or pressing buttons on the dial pad)**:
402 -** Tap the Home button
403 -** Swipe left to the second page and tap **Settings**
404 -** Swipe up and tap on **Sound**
405 -** Tap **Other Sounds**
406 -** Disable Touch sounds and Touch tone
408 +** Tap the Home button.
409 +** Swipe left to the second page and tap **Settings.**
410 +** Swipe up and tap on **Sound.**
411 +** Tap **Other Sounds.**
412 +** Disable Touch sounds and Touch tone.
407 407  
408 408  * **Adjust the Display:**
409 409  ** In **Settings, tap Display** to adjust the brightness level, screen timeout and font size.
... ... @@ -412,7 +412,7 @@
412 412  
413 413  (% class="col-xs-12 col-sm-4" %)
414 414  (((
415 -[[Figure . >>image:GS-Settings.png||alt="Grandstream Settings" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="209" width="367"]]
421 +[[In phone settings: adjust sounds, ringer and brightness.>>image:GS-Settings.png||alt="Grandstream Settings" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="209" width="367"]]
416 416  )))
417 417  )))
418 418  
... ... @@ -431,7 +431,7 @@
431 431  
432 432  * Press **Open **to open the door for visitors.
433 433  * Press **Answer** to answer the call and speak to the visitor.
434 -* Press **Reject** to deny access through the door.
440 +* Press **Reject** to hang up the call.
435 435  )))
436 436  
437 437  
... ... @@ -438,7 +438,7 @@
438 438  
439 439  (% class="col-xs-12 col-sm-4" %)
440 440  (((
441 -[[Figure . Grandstream doorbell system. >>image:GS-DoorSystem.png||alt="Grandstream Doorbell system screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="219" width="367"]]
447 +[[Grandstream doorbell system. >>image:GS-DoorSystem.png||alt="Grandstream Doorbell system screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="219" width="367"]]
442 442  )))
443 443  )))
444 444  
... ... @@ -449,11 +449,15 @@
449 449  (((
450 450  (% class="col-xs-12 col-sm-8" %)
451 451  (((
452 -= All Call and Paging/Intercom =
458 += Paging =
453 453  
454 454  
455 -* Page within school
456 -* Page between buildings
461 +* **To all-call page within school:**
462 +** Pick up the handset.
463 +** When the dial tone is heard, enter the building's all-call paging extension.
464 +** When you hear the all-call paging tone, say the message into the handset.
465 +** Hang up the handset to end the page (you may consider pressing the hook switch button to end the page before replacing the handset to reduce a noisy hangup).
466 +** If you are unsure of the building's all-call paging extension, please submit a tech request through [[IncidentIQ>>http://support.etownschools.org]].
457 457  )))
458 458  
459 459  
... ... @@ -460,7 +460,7 @@
460 460  
461 461  (% class="col-xs-12 col-sm-4" %)
462 462  (((
463 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
473 +[[Enter paging extension number and press Audio call.>>image:GR3350-Call.png||alt="Call screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
464 464  )))
465 465  )))
466 466  
... ... @@ -470,10 +470,12 @@
470 470  (((
471 471  (% class="col-xs-12 col-sm-8" %)
472 472  (((
473 -= Extra =
483 += Restart the Phone =
474 474  
475 -* E:
476 -* E
485 +
486 +* Disconnect the phone cord from the back.
487 +* Wait a minute and then reconnect it to the same port.
488 +* The phone will become functional after two minutes.
477 477  )))
478 478  
479 479  
... ... @@ -480,7 +480,7 @@
480 480  
481 481  (% class="col-xs-12 col-sm-4" %)
482 482  (((
483 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
495 +[[Disconnect phone cord and replace to restart phone.>>image:GS-backs.png||alt="Grandstream - image of phone back with powered port highlighted." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="257" width="310"]]
484 484  )))
485 485  )))
486 486  
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