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Last modified by Christine Sklareski on 2025/07/17 09:56
From version 4.3
edited by Christine Sklareski
on 2025/05/16 15:27
Change comment: There is no comment for this version
To version 17.4
edited by Christine Sklareski
on 2025/05/21 11:08
Change comment: There is no comment for this version

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... ... @@ -27,49 +27,88 @@
27 27  (((
28 28  (% class="col-xs-12 col-sm-8" %)
29 29  (((
30 -= Placing Calls =
30 += **Place Calls** =
31 31  
32 +To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will initiate automatically.
32 32  
33 -== Placing Ringing Calls ==
34 +== Initiate a call: ==
34 34  
36 +1. Pick up the handset
37 +1. Press the Speaker button on the phone
38 +1. Press the Speaker button on the touchscreen
39 +1. Press a name in the Speed dial menu on the touchscreen (speakerphone will engage if not using handset)
40 +1. Press a name on a button box (speakerphone will engage if not using handset)
41 +
42 +== Place Ringing Calls ==
43 +
35 35  * **Place a ringing call to an internal extension:**
36 -** Handset:
37 -*** Pick up the handset
38 -*** Use the keypad to enter the extension
39 -*** Press Audio call or Video call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
40 -*** To disconnect the call, return the handset to the handset cradle.
41 -** Speakerphone:
42 -*** Press the Dial/Send button or the Speaker button
43 -*** Use the keypad to enter the extension
44 -*** Press Audio call or Video call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
45 -*** To disconnect the call, press the Speaker button.(% style="display:none" %)
45 +** Initiate a call
46 +** Use the keypad to enter the extension
47 +** Press Audio call or Video call.
48 +*** Please note that if you don't press Audio or Video call, the call will engage after a short delay.
49 +*** Video calls will only work on admin phone models. Classroom phone models do not have a camera.
50 +** To disconnect the call, return the handset to the cradle.
51 +\\(% style="display:none" %)
52 +* **To place a call to an outside phone number**:
53 +** Initiate a call
54 +** Use the keypad to press 9 (to access the outside line)
55 +** Use the keypad to enter the external phone number
56 +** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
57 +** To disconnect the call, return the handset to the cradle.
46 46  
59 +== Place Emergency Calls ==
47 47  
48 -* **To place a call to an outside phone number**
49 -** Handset:
50 -*** Pick up the handset
51 -*** Use the keypad to press 9 (to access the outside line)
52 -*** Use the keypad to enter the external phone number
53 -*** Press Audio call or Video call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
54 -*** To disconnect the call, return the handset to the handset cradle.
55 -** Speakerphone:
56 -*** Press the Dial/Send button or the Speaker button
57 -*** Use the keypad to press 9 (to access the outside line)
58 -*** Use the keypad to enter the external phone number
59 -*** Press Audio call or Video call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
61 +* **To place an emergency 911 call:**
62 +** Pick up the handset or engage the speakerphone
63 +** Dial 911 or 9911 on the keypad.
64 +** Press Audio call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
65 +** To disconnect the call, return the handset to the cradle or press the Speaker button.
60 60  
67 +* **To place an internal emergency call to alert the office of an issue:**
68 +** Pick up the handset or engage the speakerphone
69 +** Dial your building's internal emergency extension on the keypad.
70 +** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
71 +** To disconnect the call, return the handset to the cradle or press the Speaker button.
61 61  
62 -== Placing Emergency Calls ==
73 +(% class="wikigeneratedid" id="HPlaceConferenceCalls" %)
74 +
75 +)))
63 63  
64 -* **To place an emergency 911 call**
65 -* **To place an internal emergency call to alert the office of issue**
66 66  
67 67  
68 -== Placing Conference Calls ==
79 +(% class="col-xs-12 col-sm-4" %)
80 +(((
81 +[[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
82 +)))
83 +)))
69 69  
85 +----
86 +
87 +(% class="row" %)
88 +(((
89 +(% class="col-xs-12 col-sm-8" %)
90 +(((
91 +== Place Conference Calls ==
92 +
70 70  * (((
71 -**To place a conference call**
94 +**To initiate a conference call:**
95 +GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.
96 +
97 +* Bring up the dial screen
98 +* Enter the first extension number then press on it on the left panel of the screen
99 +* The extension will be added to the dialing field and users can dial another number
100 +* When all extensions have been entered, press "Audio Call" or "Video Call"
101 +
102 +
103 +**To initiate a conference call while on a phone call:**
104 +
105 +* When** **the phone is on the call screen, tap on the "Conference" button
106 +* Enter the third-party number or choose an available number on the left menu from the call history or contacts.
107 +* Tap the "Invite" button to add members to the conference.
108 +* A dial tone will be heard to start dialing a new number.
72 72  )))
110 +
111 +
73 73  )))
74 74  
75 75  
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76 76  
77 77  (% class="col-xs-12 col-sm-4" %)
78 78  (((
79 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
118 +[[Figure 2. Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
119 +
120 +
121 +[[Figure 3. Invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
80 80  )))
81 81  )))
82 82  
83 83  
84 -
85 85  ----
86 86  
87 87  (% class="row" %)
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90 90  (((
91 91  = Answering Calls =
92 92  
134 +Caller ID will show who is calling.
93 93  
94 -* Call ID will show who is calling
95 -* To answer a ringing call
96 -* To answer a second simultaneous call
136 +* **To answer a single incoming call**:
137 +** Tap the "Answer" softkey to answer the call via speaker or pick up the handset to answer the call.
138 +** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to the handset.
139 +
140 +* **To answer a second simultaneous call**
141 +**
97 97  * To pick up a call ringing at another phone in your group
98 98  * To send a ringing call to voicemail instead of answering
99 99  )))
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102 102  
103 103  (% class="col-xs-12 col-sm-4" %)
104 104  (((
105 -[[Figure 1. >>image:SUA.png||alt="Apple System Settings Software Update Available screen" data-xwiki-image-style-alignment="end" height="295" width="357"]]
150 +[[Figure 1. >>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
151 +
152 +[[Figure 1. >>image:GS-AnswerVideoCall.png||alt="Tap the Video softkey to answer a video call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
106 106  )))
107 107  )))
108 108  
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227 227  (((
228 228  (% class="col-xs-12 col-sm-8" %)
229 229  (((
230 -= Voicemail =
277 += Checking Voicemail =
231 231  
232 232  
233 233  * To access your voicemail box
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278 278  (((
279 279  (% class="col-xs-12 col-sm-8" %)
280 280  (((
281 -= Doorbells =
328 += Answering Doorbells =
282 282  
283 283  
284 284  Content 3
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