Changes for page Admin Phone Directions - GS3350 Model
Last modified by Christine Sklareski on 2025/08/13 16:06
From version 37.7
edited by Christine Sklareski
on 2025/05/29 15:45
on 2025/05/29 15:45
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To version 74.2
edited by Christine Sklareski
on 2025/06/26 14:50
on 2025/06/26 14:50
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... ... @@ -1,1 +1,1 @@ 1 - Sandbox.GrandStream Phones.WebHome1 +Main.DevicesHardware.GrandStream Phones.WebHome - Content
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... ... @@ -31,7 +31,7 @@ 31 31 [[Page 2 of the Grandstream home screen.>>image:GS-Home2.png||alt="Grandstream home screen, page 2." data-xwiki-image-style-border="true" height="246" width="450"]] 32 32 33 33 34 - 34 +A subset of screenshots displayed on this Grandstream page are sourced from the Grandstream 3350 [[User Guide>>https://www.grandstream.com/hubfs/Product_Documentation/GXV3350_User_Guide.pdf||rel="noopener noreferrer" target="_blank"]]. 35 35 ))) 36 36 37 37 ... ... @@ -56,25 +56,25 @@ 56 56 57 57 == Multiple ways to Initiate a call: == 58 58 59 -1. Pick up the handset 60 -1. Press the Speaker button on the phone 61 -1. Press the Call button on the touchscreen 62 -1. Press a name in the Speed dial menu on the touchscreen or the button box 59 +1. Pick up the handset. 60 +1. Press the Speaker button on the phone. 61 +1. Press the Call button on the touchscreen. 62 +1. Press a name in the Speed dial menu on the touchscreen or the button box. 63 63 1. Find a name in Contacts 64 64 65 65 == Place Calls == 66 66 67 67 * **Place a ringing call to an internal extension:** 68 -** Initiate a call 69 -** Use the keypad to enter the extension 68 +** Initiate a call. 69 +** Use the keypad to enter the extension. 70 70 ** Press Audio call or Video call. Please note: Video calls will only work on admin phone models. Classroom phone models do not have a camera. 71 71 72 72 (% style="display:none" %) 73 73 74 74 * **To place a call to an outside phone number**: 75 -** Initiate a call 76 -** Dial **9** (to access the outside line) 77 -** Dial the external phone number 75 +** Initiate a call. 76 +** Dial **9** (to access the outside line). 77 +** Dial the external phone number. 78 78 ** Press Audio call or wait for the call to connect automatically. 79 79 80 80 == Place Emergency Calls == ... ... @@ -97,7 +97,7 @@ 97 97 98 98 (% class="col-xs-12 col-sm-4" %) 99 99 ((( 100 -[[ Figure 2.Grandstream 3350 **Call screen**>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="213" width="367"]]100 +[[Grandstream 3350 **Call screen**>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="213" width="367"]] 101 101 ))) 102 102 ))) 103 103 ... ... @@ -111,13 +111,14 @@ 111 111 112 112 113 113 ((( 114 -* **To initiate a conference call from the dial screen:** GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.Bring up the dial screen 115 -** Enter the first extension number then press on it on the left panel of the screen 116 -** The extension will be added to the dialing field and users can dial another number 117 -** When all extensions have been entered, press "Audio Call" or "Video Call" 114 +* **To initiate a conference call from the dial screen:** GS3350 phones support up to 6-way audio conferencing and 3-way video conferencing. 115 +** Bring up the dial screen. 116 +** Enter the first extension number, then press on it on the left panel of the screen. 117 +** The extension will be added to the dialing field and users can dial another number. 118 +** When all extensions have been entered, press "Audio Call" or "Video Call". 118 118 119 119 * **To initiate a conference call while on a phone call:** 120 -** When the phone is on the call screen, tap on the "Conference" button 121 +** When the phone is on the call screen, tap on the "Conference" button. 121 121 ** Enter the third-party number or choose an available number on the left menu from the call history or contacts. 122 122 ** After the call is established, the conference screen is brought up. 123 123 ** Tap the "Invite" button to add more members to the conference. ... ... @@ -124,7 +124,7 @@ 124 124 125 125 * **To initiate a conference call from the conference soft key:** 126 126 ** Bring up the dial screen. 127 -** Enter the first extension number then press on it on the left panel of the screen. 128 +** Enter the first extension number, then press on it on the left panel of the screen. 128 128 ** The extension will be added to the dialing field. 129 129 ** Enter other extensions until all are entered. 130 130 ** Press "Audio Call" or "Video Call" to begin the conference call. ... ... @@ -154,10 +154,10 @@ 154 154 155 155 (% class="col-xs-12 col-sm-4" %) 156 156 ((( 157 -[[ Figure 2.Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="203" width="367"]]158 +[[Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="203" width="367"]] 158 158 159 159 160 -[[ Figure 3.Use the Invite button to invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]161 +[[Use the Invite button to invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]] 161 161 ))) 162 162 ))) 163 163 ... ... @@ -173,16 +173,16 @@ 173 173 Caller ID will show who is calling. 174 174 175 175 * **To answer a single incoming call**: 176 -** Pick up the handset or press the "Speaker" button or tap the on-screen"Answer" button to answer the call via speaker. 177 +** Pick up the handset, or to answer by speaker phone, press either the "Speaker" button or tap the on-screen "Answer" button. 178 +** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to the handset. 177 177 178 -** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to the handset. 179 - 180 180 * **To answer an incoming call during an active call:** 181 181 ** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the new call by audio, video or decline the new call. If the ringing call is answered, the first call will automatically be put on hold. 182 -** 183 -* **To pick up a call ringing at another phone in your group** 184 -** 185 -* **To send a ringing call to voicemail instead of answering** 182 + 183 +* **To pick up a call ringing at another phone in your group:** 184 +** Lift the handset and press the PICKUP button. 185 + 186 +* **To send a ringing call to voicemail instead of answering:** 186 186 ** Press **Reject** on the phone display to transfer the call to voicemail. 187 187 ))) 188 188 ... ... @@ -190,9 +190,9 @@ 190 190 191 191 (% class="col-xs-12 col-sm-4" %) 192 192 ((( 193 -[[ Figure 4Tap answer to answer an incoming call.>>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]194 +[[Tap answer to answer an incoming call.>>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]] 194 194 195 -[[ Figure 5.Tap to answer a second incoming call.>>image:GS-SecondCall.png||alt="Tap to answer a second call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]196 +[[Tap to answer a second incoming call.>>image:GS-SecondCall.png||alt="Tap to answer a second call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]] 196 196 ))) 197 197 ))) 198 198 ... ... @@ -206,19 +206,17 @@ 206 206 207 207 208 208 * **Finding EASD extensions in the directory**: 209 -** Tap the **User** icon on the right side of the home screen 210 -** In the left menu, tap **LDAP** 210 +** Tap the **User** icon on the right side of the home screen. 211 +** In the left menu, tap **LDAP.** 211 211 ** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user. 212 212 ** Tap the **green** **phone** icon to place a call. 213 213 214 214 * **Frequently called contact list**: 215 -** Tap the **User** icon on the right side of the home screen 216 -** In the left menu, tap **LDAP** 216 +** Tap the **User** icon on the right side of the home screen. 217 +** In the left menu, tap **LDAP.** 217 217 ** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user. 218 218 ** Tap the **Download** button to save the extension to the contact list. 219 219 ** Find your downloaded contacts in the **Contacts** menu on the left side of the User screen. 220 - 221 -* **Button boxes** 222 222 ))) 223 223 224 224 ... ... @@ -225,7 +225,7 @@ 225 225 226 226 (% class="col-xs-12 col-sm-4" %) 227 227 ((( 228 -[[ Figure . GrandstreamEASD Directory >>image:GS-LDAP-cropped.jpg||alt="Grandstream directory" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="208" width="367"]]227 +[[EASD Directory >>image:GS-LDAP-cropped.jpg||alt="Grandstream directory" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="208" width="367"]] 229 229 ))) 230 230 ))) 231 231 ... ... @@ -243,33 +243,37 @@ 243 243 ** **Blind transfer:** 244 244 *** While on a call, tap the **Transfer** button. 245 245 *** Select **Transfer** to bring up the transfer screen. 246 -*** Select the transfer mode "**Blind**" (blind is the default) 247 -*** Enter the extension. 245 +*** Select the transfer mode "**Blind**" (blind is the default). 246 +*** Use the keypad to enter the extension or tap Keyboard on the onscreen display to search for a name. 247 +**** When using the keyboard, tap the magnifying glass to begin the search and then tap on the correct person. 248 248 *** Tap on the **Transfer** softkey. 249 249 *** The call will transfer to the extension and the phone system will hang up the call. 250 -** **Attended transfer** 250 +** **Attended transfer:** 251 251 *** While on a call, tap the **Transfer** button. 252 252 *** Select **Transfer** to bring up the transfer screen. 253 -*** Select the transfer mode ( Blind is the default):change it to **Attended**253 +*** Select the transfer mode (blind is the default) and change it to **Attended.** 254 254 *** Enter the transfer target extension and then press the **Transfer** soft key on the right. 255 255 256 -* **To transfer a call directly to voicemail** 257 -** ((( 258 -Press **Transfer** and then press * and then **enter the extension** to go to directly to voicemail. **IS THIS RIGHT???????????????????????** 256 +* **To transfer a call directly to voicemail:** 257 +** Press** Transfer. ** 258 +** Press** * **(star button). 259 +** **Enter the desired voicemail extension.** 260 +** Press** Blind Transfer **to go to directly to voicemail. 259 259 ))) 260 -))) 261 261 262 262 263 263 264 264 (% class="col-xs-12 col-sm-4" %) 265 265 ((( 266 -[[ Figure . Grandstream blind transfer screen. >>image:GS-blindTransfer.png||alt="Grandstream blind transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]267 +[[Blind transfer screen. >>image:GS-blindTransfer.png||alt="Grandstream blind transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="182" width="317"]] 267 267 268 -[[ Figure . Grandstream attended transfer screen. >>image:GS-AttendedTransfer.png||alt="Grandstream attended transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="210" width="367"]]269 +[[Attended transfer screen. >>image:GS-AttendedTransfer.png||alt="Grandstream attended transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="210" width="367"]] 269 269 ))) 270 270 ))) 271 271 272 272 274 + 275 + 273 273 ---- 274 274 275 275 (% class="row" %) ... ... @@ -276,12 +276,17 @@ 276 276 ((( 277 277 (% class="col-xs-12 col-sm-8" %) 278 278 ((( 279 -= Pickup groups /Hunt groups / MonitoredExtensions=282 += Call History = 280 280 281 281 282 -* Pick up groups 283 -* Hunt groups 284 -* Monitored extensions 285 +* Tap the **Call History** softkey (bottom button) on the right side of the home screen. 286 +* Initiate a call from the history by tapping the green call or video buttons. 287 + 288 +== Missed Calls == 289 + 290 +* When there is a missed call, the display will show a missed call dialog on the idle screen and the light at the upper right corner of the phone will flash red. 291 +* Tap the green phone icon to return the call. 292 +* Tap anywhere on the display except the missed call prompt to return to the home screen. 285 285 ))) 286 286 287 287 ... ... @@ -288,45 +288,26 @@ 288 288 289 289 (% class="col-xs-12 col-sm-4" %) 290 290 ((( 291 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]] 292 -))) 293 -))) 299 +[[Call History screen.>>image:GS-CallHistory.png||alt="Grandstream Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]] 294 294 295 ----- 296 296 297 -(% class="row" %) 298 -((( 299 -(% class="col-xs-12 col-sm-8" %) 300 -((( 301 -= Call History = 302 +[[Missed call screen.>>image:GS-MissedCall.png||alt="Grandstream Missed call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]] 302 302 303 303 304 -* Tap the **Call History** softkey (bottom button) on the right side of the home screen. 305 -* Initiate a call from the history by tapping the green call or video buttons. 306 306 307 -== == 308 308 309 -== == 310 310 311 -== == 312 312 313 -== Missed Calls == 314 314 315 -* When there is a missed call, the display will show a missed call dialog on the idle screen. 316 -* Tap the green phone icon to return the call. 317 -* Tap anywhere on the display except the missed call prompt to return to the home screen. 318 -))) 319 319 320 320 321 321 322 -(% class="col-xs-12 col-sm-4" %) 323 -((( 324 -[[Figure . Call History screen.>>image:GS-CallHistory.png||alt="Grandstream Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]] 325 325 326 326 327 -[[Figure . Missed call screen.>>image:GS-MissedCall.png||alt="Grandstream Missed call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]] 328 328 329 329 317 + 318 + 330 330 331 331 ))) 332 332 ))) ... ... @@ -340,7 +340,7 @@ 340 340 = Availability State: Do Not Disturb = 341 341 342 342 343 -* **When Do not disturb is engaged, incoming calls will be blocked for all accounts .**332 +* **When Do not disturb is engaged, incoming calls will be blocked for all accounts: ** 344 344 ** To initiate do not disturb, touch and drag the status bar (top edge of the display) down on the home screen. 345 345 ** Tap the DND icon to turn it on and off. 346 346 ** Calls can still be made out when the phone is in DND. ... ... @@ -347,7 +347,7 @@ 347 347 348 348 * **Pressing the mute button on the right side of phone pad:** 349 349 ** During a call: will mute the microphone. 350 -** Off a call: will engage do not disturb for the phone. 339 +** Off a call: will engage **do not disturb** for the phone. 351 351 352 352 353 353 ))) ... ... @@ -356,8 +356,18 @@ 356 356 357 357 (% class="col-xs-12 col-sm-4" %) 358 358 ((( 359 -[[image:GS-DND.png||alt="Grandstream Do not disturb mode" data-xwiki-image-label="Figure . Grandstream Do not disturb setting." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="210" width="367"]] 360 -[[image:GS-CallHistory.png||alt="Grandstream Call History screen" data-xwiki-image-label="Figure . Call History screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]] 348 +[[Do not disturb>>image:GS-DND.png||alt="Grandstream Do not disturb mode" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="210" width="367"]] 349 + 350 + 351 + 352 + 353 + 354 + 355 + 356 + 357 + 358 + 359 +[[Mute a call or enable Do Not Disturb>>image:GS-Mute_button.png||alt="Grandstream Mute button" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="298" width="347"]] 361 361 ))) 362 362 ))) 363 363 ... ... @@ -369,10 +369,14 @@ 369 369 ((( 370 370 = Voicemail = 371 371 372 -* No voicemails will be stored locally on the phones. 373 -* All voicemails will be sent as .wav files to the email address of the user tied to the extension. The email will come from "EASD Phone System". 374 -* The .wav files will need to be downloaded to the computer and played in Apple Music. 375 -* Voicemails can also be accessed through the Wave phone app, if using. 371 +* Voicemails can be accessed 372 +** **Desk phone:** use the Voicemail app to listen to and manage voicemails. Contact Tech Support if you don't know your voicemail passcode. 373 +** **Grandstream Wave for Desktop app**: listen to and manage voicemails through Calls link in the app. 374 +** **District email**: 375 +*** A copy of all voicemails will be sent as .wav files to the email address of the user tied to the extension. The emails will come from "EASD Phone System". Tips for listening to the voicemail: 376 +**** **Chrome and Firefox** web browser: voicemail .wav files will not play directly in the browsers. They need to be downloaded to the computer and played in Apple Music. 377 +**** **Safari** web browser: voicemail .wav files play within the browser. 378 +**** On a **district iPhone:** voicemail .wav files will play automatically within the email system. 376 376 ))) 377 377 378 378 ... ... @@ -379,7 +379,7 @@ 379 379 380 380 (% class="col-xs-12 col-sm-4" %) 381 381 ((( 382 -[[ Figure .voicemail.png||alt="Grandstream voicemailscreen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]385 +[[Email containing voicemail file.>>image:GS-Email-Voicemail.png||alt="Grandstream voicemail to email view" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]] 383 383 ))) 384 384 ))) 385 385 ... ... @@ -400,11 +400,11 @@ 400 400 ** Disable touch sounds and tones in **Other Settings.** 401 401 402 402 * **Disable Touch Tones (sounds when you're tapping on the screen or pressing buttons on the dial pad)**: 403 -** Tap the Home button 404 -** Swipe left to the second page and tap **Settings** 405 -** Swipe up and tap on **Sound** 406 -** Tap **Other Sounds** 407 -** Disable Touch sounds and Touch tone 406 +** Tap the Home button. 407 +** Swipe left to the second page and tap **Settings.** 408 +** Swipe up and tap on **Sound.** 409 +** Tap **Other Sounds.** 410 +** Disable Touch sounds and Touch tone. 408 408 409 409 * **Adjust the Display:** 410 410 ** In **Settings, tap Display** to adjust the brightness level, screen timeout and font size. ... ... @@ -413,7 +413,7 @@ 413 413 414 414 (% class="col-xs-12 col-sm-4" %) 415 415 ((( 416 -[[ Figure.>>image:GS-Settings.png||alt="Grandstream Settings" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="209" width="367"]]419 +[[In phone settings: adjust sounds, ringer and brightness.>>image:GS-Settings.png||alt="Grandstream Settings" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="209" width="367"]] 417 417 ))) 418 418 ))) 419 419 ... ... @@ -427,12 +427,12 @@ 427 427 ((( 428 428 = Answering Doorbells = 429 429 430 -The Grandstream 3350 model can be connected to the door system toallow office staff and administrators to open the main door, initiate calls withthevisitors and get real time audio/video stream.433 +The Grandstream 3350 model can be connected to the door system allowing office staff and administrators to open the main door, initiate calls with visitors and get real time audio/video stream. 431 431 432 432 433 433 * Press **Open **to open the door for visitors. 434 434 * Press **Answer** to answer the call and speak to the visitor. 435 -* Press **Reject** to denyaccess throughthedoor.438 +* Press **Reject** to hang up the call. 436 436 ))) 437 437 438 438 ... ... @@ -439,7 +439,7 @@ 439 439 440 440 (% class="col-xs-12 col-sm-4" %) 441 441 ((( 442 -[[ Figure .Grandstream doorbell system. >>image:GS-DoorSystem.png||alt="Grandstream Doorbell system screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="219" width="367"]]445 +[[Grandstream doorbell system. >>image:GS-DoorSystem.png||alt="Grandstream Doorbell system screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="219" width="367"]] 443 443 ))) 444 444 ))) 445 445 ... ... @@ -450,11 +450,15 @@ 450 450 ((( 451 451 (% class="col-xs-12 col-sm-8" %) 452 452 ((( 453 -= All Call andPaging/Intercom=456 += Paging = 454 454 455 455 456 -* Page within school 457 -* Page between buildings 459 +* **To all-call page within school:** 460 +** Pick up the handset. 461 +** When the dial tone is heard, enter the building's all-call paging extension. 462 +** When you hear the all-call paging tone, say the message into the handset. 463 +** Hang up the handset to end the page (you may consider pressing the hook switch button to end the page before replacing the handset to reduce a noisy hangup). 464 +** If you are unsure of the building's all-call paging extension, please submit a tech request through [[IncidentIQ>>http://support.etownschools.org]]. 458 458 ))) 459 459 460 460 ... ... @@ -461,7 +461,7 @@ 461 461 462 462 (% class="col-xs-12 col-sm-4" %) 463 463 ((( 464 -[[ Figure2.>>image:U_P_Screen.png||alt="SoftwareUpdatescreenprompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]471 +[[Enter paging extension number and press Audio call.>>image:GR3350-Call.png||alt="Call screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]] 465 465 ))) 466 466 ))) 467 467 ... ... @@ -471,10 +471,12 @@ 471 471 ((( 472 472 (% class="col-xs-12 col-sm-8" %) 473 473 ((( 474 -= Extra =481 += Restart the Phone = 475 475 476 -* E: 477 -* E 483 + 484 +* Disconnect the phone cord from the back. 485 +* Wait a minute and then reconnect it to the same port. 486 +* The phone will become functional after two minutes. 478 478 ))) 479 479 480 480 ... ... @@ -481,6 +481,8 @@ 481 481 482 482 (% class="col-xs-12 col-sm-4" %) 483 483 ((( 484 -[[ Figure2.>>image:U_P_Screen.png||alt="SoftwareUpdatescreenpromptinga password" data-xwiki-image-style-alignment="end" height="257" width="310"]]493 +[[Disconnect phone cord and replace to restart phone.>>image:GS-backs.png||alt="Grandstream - image of phone back with powered port highlighted." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="257" width="310"]] 485 485 ))) 486 486 ))) 496 + 497 +~)~)~)
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