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Last modified by Christine Sklareski on 2025/08/22 07:59
From version 37.7
edited by Christine Sklareski
on 2025/05/29 15:45
Change comment: There is no comment for this version
To version 3.10
edited by Christine Sklareski
on 2025/05/16 15:07
Change comment: There is no comment for this version

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3 3  (% class="col-xs-12 col-sm-8" %)
4 4  (((
5 5  (% class="wikigeneratedid" id="HPlacingCalls" %)
6 -This page provides basic instructions for using the Grandstream 3350 phones that are installed in the main office and administrator offices. This model phone includes a camera to make video calls with an adjustment for camera angle and blocking when not needed.
6 +
7 7  
8 +Hardware:
8 8  
9 -(% class="wikigeneratedid" %)
10 -[[image:GS-3350model.png||alt="Grandstream 3350 model" data-xwiki-image-style-border="true" height="261" width="314"]]
11 11  
12 -
13 -Hardware: [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
14 -
15 -
16 -**Things to note:**
17 -
18 -* The handset button at the lower left corner of the phone will automatically dial the most recent call when pressed. If pressed inadvertently, press the illuminated Speaker phone button at the lower right corner to hang up the call.
19 -* Swiping down from the top edge of the display will reveal the Status menu where users can quickly engage "do not disturb" and also mute the microphone.
20 -
21 -**Home screen of the touch display:**
22 -
23 -The home screen displays **Tech-configured speed dials** on the left, topped by the **signed-in user's name and extension**. On the right, **Call**, **Contacts**, and **Call history** softkeys are shown from top to bottom. The home screen will also have access to **Settings**.
24 -
25 -
26 -[[Page 1 of the Grandstream home screen.>>image:GS-Home-1.png||alt="Grandstream home screen - page 1" data-xwiki-image-style-border="true" height="255" width="450"]]
27 -
28 -
29 -The home screen has two pages. Swipe left to view page 2. The available apps may be slightly different from the screenshot below. The Settings app is available to change ring tones and turn off tap sounds.
30 -
31 -[[Page 2 of the Grandstream home screen.>>image:GS-Home2.png||alt="Grandstream home screen, page 2." data-xwiki-image-style-border="true" height="246" width="450"]]
32 -
33 -
34 -
11 +* [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel=" noopener noreferrer" target="_blank"]]
35 35  )))
36 36  
37 37  
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50 50  (((
51 51  (% class="col-xs-12 col-sm-8" %)
52 52  (((
53 -= Place Calls =
30 += Placing Calls =
54 54  
55 -To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will engage automatically.
56 56  
57 -== Multiple ways to Initiate a call: ==
58 -
59 -1. Pick up the handset
60 -1. Press the Speaker button on the phone
61 -1. Press the Call button on the touchscreen
62 -1. Press a name in the Speed dial menu on the touchscreen or the button box
63 -1. Find a name in Contacts
64 -
65 -== Place Calls ==
66 -
67 -* **Place a ringing call to an internal extension:**
68 -** Initiate a call
69 -** Use the keypad to enter the extension
70 -** Press Audio call or Video call. Please note: Video calls will only work on admin phone models. Classroom phone models do not have a camera.
71 -
72 -(% style="display:none" %)
73 -
74 -* **To place a call to an outside phone number**:
75 -** Initiate a call
76 -** Dial **9** (to access the outside line)
77 -** Dial the external phone number
78 -** Press Audio call or wait for the call to connect automatically.
79 -
80 -== Place Emergency Calls ==
81 -
82 -* **To place an emergency 911 call:**
83 -** Initiate a call.
84 -** Dial 911 or 9911.
85 -** Press Audio call or wait for the call to connect automatically.
86 -
87 -* **To place an internal emergency call to alert the office of an issue:**
88 -** Initiate a call.
89 -** Dial your building's internal emergency extension.
90 -** Press Audio call or wait for the call to connect automatically.
91 -
92 -(% class="wikigeneratedid" id="HPlaceConferenceCalls" %)
93 -
33 +* Place a call using:
34 +** Handset
35 +** Speakerphone
36 +* To place a ringing call to another internal extension
37 +* To place a call to an outside phone number
38 +* To place an emergency 911 call
39 +* To place an internal emergency call to alert the office of issue
40 +* To place a conference call
94 94  )))
95 95  
96 96  
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97 97  
98 98  (% class="col-xs-12 col-sm-4" %)
99 99  (((
100 -[[Figure 2. Grandstream 3350 **Call screen**>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="213" width="367"]]
47 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
101 101  )))
102 102  )))
103 103  
104 -----
105 105  
106 -(% class="row" %)
107 -(((
108 -(% class="col-xs-12 col-sm-8" %)
109 -(((
110 -== Place Conference Calls ==
111 111  
112 -
113 -(((
114 -* **To initiate a conference call from the dial screen:** GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.Bring up the dial screen
115 -** Enter the first extension number then press on it on the left panel of the screen
116 -** The extension will be added to the dialing field and users can dial another number
117 -** When all extensions have been entered, press "Audio Call" or "Video Call"
118 -
119 -* **To initiate a conference call while on a phone call:**
120 -** When the phone is on the call screen, tap on the "Conference" button
121 -** Enter the third-party number or choose an available number on the left menu from the call history or contacts.
122 -** After the call is established, the conference screen is brought up.
123 -** Tap the "Invite" button to add more members to the conference.
124 -
125 -* **To initiate a conference call from the conference soft key:**
126 -** Bring up the dial screen.
127 -** Enter the first extension number then press on it on the left panel of the screen.
128 -** The extension will be added to the dialing field.
129 -** Enter other extensions until all are entered.
130 -** Press "Audio Call" or "Video Call" to begin the conference call.
131 -
132 -(% class="wikigeneratedid" id="HConferenceCallManagement:" %)
133 -**Conference Call Management:**
134 -
135 -* (((
136 -**Attendee management**:
137 -
138 -* **Remove a user from call:** Tap an extension in the connected extension list and click the red X labeled "Hang up" to remove it.
139 -* **Mute**: Tap the extension and then click the Mute button.
140 -* **Video on**: Tap the extension and tap the Video on button.
141 -)))
142 -
143 -* **End a conference call:**
144 -** Tap the red handset button to end the call for everyone.
145 -** Individuals who disconnect from the call will exit but all other parties will remain.
146 -
147 -
148 -)))
149 -
150 -
151 -)))
152 -
153 -
154 -
155 -(% class="col-xs-12 col-sm-4" %)
156 -(((
157 -[[Figure 2. Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="203" width="367"]]
158 -
159 -
160 -[[Figure 3.Use the Invite button to invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
161 -)))
162 -)))
163 -
164 -
165 165  ----
166 166  
167 167  (% class="row" %)
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170 170  (((
171 171  = Answering Calls =
172 172  
173 -Caller ID will show who is calling.
174 174  
175 -* **To answer a single incoming call**:
176 -** Pick up the handset or press the "Speaker" button or tap the on-screen"Answer" button to answer the call via speaker.
177 -
178 -** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to  the handset.
179 -
180 -* **To answer an incoming call during an active call:**
181 -** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the new call by audio, video or decline the new call. If the ringing call is answered, the first call will automatically be put on hold.
182 -**
183 -* **To pick up a call ringing at another phone in your group**
184 -**
185 -* **To send a ringing call to voicemail instead of answering**
186 -** Press **Reject** on the phone display to transfer the call to voicemail.
62 +* Call ID will show who is calling
63 +* To answer a ringing call
64 +* To answer a second simultaneous call
65 +* To pick up a call ringing at another phone in your group
66 +* To send a ringing call to voicemail instead of answering
187 187  )))
188 188  
189 189  
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190 190  
191 191  (% class="col-xs-12 col-sm-4" %)
192 192  (((
193 -[[Figure 4 Tap answer to answer an incoming call.>>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
194 -
195 -[[Figure 5. Tap to answer a second incoming call.>>image:GS-SecondCall.png||alt="Tap to answer a second call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
73 +[[Figure 1. >>image:SUA.png||alt="Apple System Settings Software Update Available screen" data-xwiki-image-style-alignment="end" height="295" width="357"]]
196 196  )))
197 197  )))
198 198  
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202 202  (((
203 203  (% class="col-xs-12 col-sm-8" %)
204 204  (((
205 -= Directory, Contacts list, and Button boxes =
83 += Directory, Speed Dials, Favorites, and Button Boxes =
206 206  
207 207  
208 -* **Finding EASD extensions in the directory**:
209 -** Tap the **User** icon on the right side of the home screen
210 -** In the left menu, tap **LDAP**
211 -** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
212 -** Tap the **green** **phone** icon to place a call.
213 -
214 -* **Frequently called contact list**:
215 -** Tap the **User** icon on the right side of the home screen
216 -** In the left menu, tap **LDAP**
217 -** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
218 -** Tap the **Download** button to save the extension to the contact list.
219 -** Find your downloaded contacts in the **Contacts** menu on the left side of the User screen.
220 -
221 -* **Button boxes**
86 +* Directory
87 +* Speed Dials
88 +* Favorites
89 +* Button boxes
222 222  )))
223 223  
224 224  
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225 225  
226 226  (% class="col-xs-12 col-sm-4" %)
227 227  (((
228 -[[Figure . Grandstream EASD Directory >>image:GS-LDAP-cropped.jpg||alt="Grandstream directory" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="208" width="367"]]
96 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
229 229  )))
230 230  )))
231 231  
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239 239  = Call Handling =
240 240  
241 241  
242 -* **To transfer a call to another extension: **
243 -** **Blind transfer:**
244 -*** While on a call, tap the **Transfer** button.
245 -*** Select **Transfer** to bring up the transfer screen.
246 -*** Select the transfer mode "**Blind**" (blind is the default)
247 -*** Enter the extension.
248 -*** Tap on the **Transfer** softkey.
249 -*** The call will transfer to the extension and the phone system will hang up the call.
250 -** **Attended transfer**
251 -*** While on a call, tap the **Transfer** button.
252 -*** Select **Transfer** to bring up the transfer screen.
253 -*** Select the transfer mode (Blind is the default): change it to **Attended**
254 -*** Enter the transfer target extension and then press the **Transfer** soft key on the right.
255 -
256 -* **To transfer a call directly to voicemail**
110 +* To transfer a call 
111 +** Blind transfer
112 +** Announced transfer
113 +* To transfer a call to voicemail
257 257  ** (((
258 -Press **Transfer** and then press * and then **enter the extension** to go to directly to voicemail. **IS THIS RIGHT???????????????????????**
115 +Press Transfer and then press * and then enter the extension to go to directly to VM
259 259  )))
260 260  )))
261 261  
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263 263  
264 264  (% class="col-xs-12 col-sm-4" %)
265 265  (((
266 -[[Figure . Grandstream blind transfer screen. >>image:GS-blindTransfer.png||alt="Grandstream blind transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
267 -
268 -[[Figure . Grandstream attended transfer screen. >>image:GS-AttendedTransfer.png||alt="Grandstream attended transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="210" width="367"]]
123 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
269 269  )))
270 270  )))
271 271  
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276 276  (((
277 277  (% class="col-xs-12 col-sm-8" %)
278 278  (((
279 -= Pick up groups / Hunt groups / Monitored Extensions =
134 += Call History =
280 280  
281 281  
282 -* Pick up groups
283 -* Hunt groups
284 -* Monitored extensions
137 +* Find your call history
138 +* Manage call history
139 +* Place calls from call history
285 285  )))
286 286  
287 287  
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298 298  (((
299 299  (% class="col-xs-12 col-sm-8" %)
300 300  (((
301 -= Call History =
156 += Availability States =
302 302  
303 303  
304 -* Tap the **Call History** softkey (bottom button) on the right side of the home screen.
305 -* Initiate a call from the history by tapping the green call or video buttons.
306 -
307 -== ==
308 -
309 -== ==
310 -
311 -== ==
312 -
313 -== Missed Calls ==
314 -
315 -* When there is a missed call, the display will show a missed call dialog on the idle screen.
316 -* Tap the green phone icon to return the call.
317 -* Tap anywhere on the display except the missed call prompt to return to the home screen.
159 +* Change availability state when OOO or In Meeting
318 318  )))
319 319  
320 320  
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321 321  
322 322  (% class="col-xs-12 col-sm-4" %)
323 323  (((
324 -[[Figure . Call History screen.>>image:GS-CallHistory.png||alt="Grandstream Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
325 -
326 -
327 -[[Figure . Missed call screen.>>image:GS-MissedCall.png||alt="Grandstream Missed call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
328 -
329 -
330 -
166 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
331 331  )))
332 332  )))
333 333  
... ... @@ -337,19 +337,13 @@
337 337  (((
338 338  (% class="col-xs-12 col-sm-8" %)
339 339  (((
340 -= Availability State: Do Not Disturb =
176 += Voicemail =
341 341  
342 342  
343 -* **When Do not disturb is engaged, incoming calls will be blocked for all accounts. **
344 -** To initiate do not disturb, touch and drag the status bar (top edge of the display) down on the home screen.
345 -** Tap the DND icon to turn it on and off.
346 -** Calls can still be made out when the phone is in DND.
347 -
348 -* **Pressing the mute button on the right side of phone pad:**
349 -** During a call: will mute the microphone.
350 -** Off a call: will engage do not disturb for the phone.
351 -
352 -
179 +* To access your voicemail box
180 +* To access your voicemail from another extension within the district
181 +* To access your voicemail from off site
182 +* Voicemail indicator
353 353  )))
354 354  
355 355  
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356 356  
357 357  (% class="col-xs-12 col-sm-4" %)
358 358  (((
359 -[[image:GS-DND.png||alt="Grandstream Do not disturb mode" data-xwiki-image-label="Figure . Grandstream Do not disturb setting." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="210" width="367"]]
360 -[[image:GS-CallHistory.png||alt="Grandstream Call History screen" data-xwiki-image-label="Figure . Call History screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
189 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
361 361  )))
362 362  )))
363 363  
364 -----
365 365  
366 -(% class="row" %)
367 -(((
368 -(% class="col-xs-12 col-sm-8" %)
369 -(((
370 -= Voicemail =
371 -
372 -* No voicemails will be stored locally on the phones.
373 -* All voicemails will be sent as .wav files to the email address of the user tied to the extension. The email will come from "EASD Phone System".
374 -* The .wav files will need to be downloaded to the computer and played in Apple Music.
375 -* Voicemails can also be accessed through the Wave phone app, if using.
376 -)))
377 -
378 -
379 -
380 -(% class="col-xs-12 col-sm-4" %)
381 -(((
382 -[[Figure . >>image:GS-voicemail.png||alt="Grandstream voicemail screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
383 -)))
384 -)))
385 -
386 -
387 387  ----
388 388  
389 389  (% class="row" %)
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393 393  = Phone Settings =
394 394  
395 395  
396 -* **Adjust sounds and set ring tones:**
397 -** On the home screen, swipe to the second page and tap **Settings**.
398 -** Swipe up and tap on **Sound.**
399 -** In the sound settings, you can adjust ringer and alert volumes and select ring tones.
400 -** Disable touch sounds and tones in **Other Settings.**
401 -
402 -* **Disable Touch Tones (sounds when you're tapping on the screen or pressing buttons on the dial pad)**:
403 -** Tap the Home button
404 -** Swipe left to the second page and tap **Settings**
405 -** Swipe up and tap on **Sound**
406 -** Tap **Other Sounds**
407 -** Disable Touch sounds and Touch tone
408 -
409 -* **Adjust the Display:**
410 -** In **Settings, tap Display** to adjust the brightness level, screen timeout and font size.
203 +* Disable tap sounds
204 +* Adjust volume:
205 +** Ringer volume
206 +** Call volume
207 +** Mute calls
208 +* Set wallpaper
209 +* Set date and time
411 411  )))
412 412  
413 413  
213 +
414 414  (% class="col-xs-12 col-sm-4" %)
415 415  (((
416 -[[Figure . >>image:GS-Settings.png||alt="Grandstream Settings" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="209" width="367"]]
216 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
417 417  )))
418 418  )))
419 419  
... ... @@ -425,14 +425,10 @@
425 425  (((
426 426  (% class="col-xs-12 col-sm-8" %)
427 427  (((
428 -= Answering Doorbells =
228 += Doorbells =
429 429  
430 -The Grandstream 3350 model can be connected to the door system to allow office staff and administrators to open the main door, initiate calls with the visitors and get real time audio/video stream.
431 431  
432 -
433 -* Press **Open **to open the door for visitors.
434 -* Press **Answer** to answer the call and speak to the visitor.
435 -* Press **Reject** to deny access through the door.
231 +Content 3
436 436  )))
437 437  
438 438  
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439 439  
440 440  (% class="col-xs-12 col-sm-4" %)
441 441  (((
442 -[[Figure . Grandstream doorbell system. >>image:GS-DoorSystem.png||alt="Grandstream Doorbell system screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="219" width="367"]]
238 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
443 443  )))
444 444  )))
445 445  
... ... @@ -465,22 +465,4 @@
465 465  )))
466 466  )))
467 467  
468 -----
469 -
470 -(% class="row" %)
471 -(((
472 -(% class="col-xs-12 col-sm-8" %)
473 -(((
474 -= Extra =
475 -
476 -* E:
477 -* E
478 -)))
479 -
480 -
481 -
482 -(% class="col-xs-12 col-sm-4" %)
483 -(((
484 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
485 -)))
486 -)))
264 +
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