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Last modified by Christine Sklareski on 2025/08/06 14:40
From version 36.3
edited by Christine Sklareski
on 2025/05/28 15:22
Change comment: There is no comment for this version
To version 23.57
edited by Christine Sklareski
on 2025/05/22 14:06
Change comment: There is no comment for this version

Summary

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Content
... ... @@ -7,7 +7,7 @@
7 7  
8 8  
9 9  (% class="wikigeneratedid" %)
10 -[[image:GS-3350model.png||alt="Grandstream 3350 model" data-xwiki-image-style-border="true" height="261" width="314"]]
10 +[[image:GS-3350model.png||alt="Grandstream 3350 model" data-xwiki-image-style-border="true"]]
11 11  
12 12  
13 13  Hardware: [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
... ... @@ -16,21 +16,22 @@
16 16  Things to note:
17 17  
18 18  * The handset button at the lower left corner of the phone will automatically dial the most recent call when pressed. If pressed inadvertently, press the illuminated Speaker phone button at the lower right corner to hang up the call.
19 -* Swiping down from the top edge of the display will reveal the Status menu where users can quickly engage "do not disturb" and also mute the microphone.
20 20  
21 -**Home screen of the touch display:**
20 +**Home Screen:**
22 22  
23 -The home screen displays **Tech-configured speed dials** on the left, topped by the **signed-in user's name and extension**. On the right, **Call**, **Contacts**, and **Call history** softkeys are shown from top to bottom. The home screen will also have access to **Settings**.
22 +The home screen displays **Tech-configured speed dials** on the left, topped by the **signed-in user's name and extension**. On the right, **Call**, **Contacts**, and **Call history** softkeys are shown from top to bottom.
24 24  
25 25  
26 -[[Page 1 of the Grandstream home screen.>>image:GS-Home-1.png||alt="Grandstream home screen - page 1" data-xwiki-image-style-border="true" height="255" width="450"]]
27 27  
28 28  
29 29  The home screen has two pages. Swipe left to view page 2. The available apps may be slightly different from the screenshot below. The Settings app is available to change ring tones and turn off tap sounds.
30 30  
31 -[[Page 2 of the Grandstream home screen.>>image:GS-Home2.png||alt="Grandstream home screen, page 2." data-xwiki-image-style-border="true" height="246" width="450"]]
29 +[[Page 2 of the Grandstream home screen.>>image:GS-Home2.png||alt="Grandstream home screen, page 2." data-xwiki-image-style-border="true" height="197" width="360"]]
32 32  
33 33  
32 +
33 +
34 +
34 34  
35 35  )))
36 36  
... ... @@ -42,10 +42,6 @@
42 42  {{toc/}}
43 43  {{/box}}
44 44  )))
45 -
46 -[[image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-label="Figure 2. Grandstream 3350 **Call screen**" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="213" width="367"]]
47 -[[image:GS-Home-1.png||alt="Grandstream home screen - page 1" data-xwiki-image-label="Page 1 of the Grandstream home screen." data-xwiki-image-style-border="true" height="255" width="450"]]
48 -[[image:GS-Home2.png||alt="Grandstream home screen, page 2." data-xwiki-image-label="Page 2 of the Grandstream home screen." data-xwiki-image-style-border="true" height="246" width="450"]]
49 49  )))
50 50  
51 51  ----
... ... @@ -77,7 +77,7 @@
77 77  
78 78  * **To place a call to an outside phone number**:
79 79  ** Initiate a call
80 -** Dial **9** (to access the outside line)
77 +** Dial 9 (to access the outside line)
81 81  ** Dial the external phone number
82 82  ** Press Audio call.
83 83  
... ... @@ -101,7 +101,7 @@
101 101  
102 102  (% class="col-xs-12 col-sm-4" %)
103 103  (((
104 -[[Figure 2. Grandstream 3350 **Call screen**>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="213" width="367"]]
101 +[[Figure 2. Grandstream 3350 **Call screen**>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
105 105  )))
106 106  )))
107 107  
... ... @@ -113,13 +113,15 @@
113 113  (((
114 114  == Place Conference Calls ==
115 115  
116 -
117 117  (((
118 -* **To initiate a conference call from the dial screen:** GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.Bring up the dial screen
119 -** Enter the first extension number then press on it on the left panel of the screen
120 -** The extension will be added to the dialing field and users can dial another number
121 -** When all extensions have been entered, press "Audio Call" or "Video Call"
114 +**To initiate a conference call from the dial screen:**
115 +GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.
122 122  
117 +* Bring up the dial screen
118 +* Enter the first extension number then press on it on the left panel of the screen
119 +* The extension will be added to the dialing field and users can dial another number
120 +* When all extensions have been entered, press "Audio Call" or "Video Call"
121 +
123 123  * **To initiate a conference call while on a phone call:**
124 124  ** When the phone is on the call screen, tap on the "Conference" button
125 125  ** Enter the third-party number or choose an available number on the left menu from the call history or contacts.
... ... @@ -127,14 +127,9 @@
127 127  ** Tap the "Invite" button to add more members to the conference.
128 128  
129 129  * **To initiate a conference call from the conference soft key:**
130 -** Bring up the dial screen.
131 -** Enter the first extension number then press on it on the left panel of the screen.
132 -** The extension will be added to the dialing field.
133 -** Enter other extensions until all are entered.
134 -** Press "Audio Call" or "Video Call" to begin the conference call.
129 +** Bring up the dial screen Enter the first extension number then press on it on the left panel of the screen The extension will be added to the dialing field and users can dial another number When all extensions have been entered, press "Audio Call" or "Video Call"
135 135  
136 -(% class="wikigeneratedid" id="HConferenceCallManagement:" %)
137 -**Conference Call Management:**
131 +=== Conference Call Management: ===
138 138  
139 139  * (((
140 140  **Attendee management**:
... ... @@ -158,10 +158,10 @@
158 158  
159 159  (% class="col-xs-12 col-sm-4" %)
160 160  (((
161 -[[Figure 2. Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="203" width="367"]]
155 +[[Figure 2. Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
162 162  
163 163  
164 -[[Figure 3.Use the Invite button to invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
158 +[[Figure 3.Use the Invite button to invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
165 165  )))
166 166  )))
167 167  
... ... @@ -186,7 +186,7 @@
186 186  * **To pick up a call ringing at another phone in your group**
187 187  **
188 188  * **To send a ringing call to voicemail instead of answering**
189 -** Press **Reject** on the phone display to transfer the call to voicemail.
183 +**
190 190  )))
191 191  
192 192  
... ... @@ -193,9 +193,9 @@
193 193  
194 194  (% class="col-xs-12 col-sm-4" %)
195 195  (((
196 -[[Figure 4 Tap answer to answer an incoming call.>>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
190 +[[Figure 4 Tap answer to answer an incoming call.>>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
197 197  
198 -[[Figure 5. Tap to answer a second incoming call.>>image:GS-SecondCall.png||alt="Tap to answer a second call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
192 +[[Figure 5. Tap to answer a second incoming call.>>image:GS-SecondCall.png||alt="Tap to answer a second call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
199 199  )))
200 200  )))
201 201  
... ... @@ -214,6 +214,7 @@
214 214  ** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
215 215  ** Tap the **green** **phone** icon to place a call.
216 216  
211 +
217 217  * **Frequently called contact list**:
218 218  ** Tap the **User** icon on the right side of the home screen
219 219  ** In the left menu, tap **LDAP**
... ... @@ -221,6 +221,7 @@
221 221  ** Tap the **Download** button to save the extension to the contact list.
222 222  ** Find your downloaded contacts in the **Contacts** menu on the left side of the User screen.
223 223  
219 +
224 224  * **Button boxes**
225 225  )))
226 226  
... ... @@ -228,7 +228,7 @@
228 228  
229 229  (% class="col-xs-12 col-sm-4" %)
230 230  (((
231 -[[Figure . Grandstream EASD Directory >>image:GS-LDAP-cropped.jpg||alt="Grandstream directory" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="208" width="367"]]
227 +[[Figure . Grandstream EASD Directory >>image:GS-LDAP-cropped.jpg||alt="Grandstream directory" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="204" width="360"]]
232 232  )))
233 233  )))
234 234  
... ... @@ -242,7 +242,7 @@
242 242  = Call Handling =
243 243  
244 244  
245 -* **To transfer a call to another extension: **
241 +* **To transfer a call **
246 246  ** **Blind transfer:**
247 247  *** While on a call, tap the **Transfer** button.
248 248  *** Select **Transfer** to bring up the transfer screen.
... ... @@ -250,15 +250,18 @@
250 250  *** Enter the extension.
251 251  *** Tap on the **Transfer** softkey.
252 252  *** The call will transfer to the extension and the phone system will hang up the call.
253 -** **Attended transfer**
254 -*** While on a call, tap the **Transfer** button.
255 -*** Select **Transfer** to bring up the transfer screen.
256 -*** Select the transfer mode (Blind is the default): change it to **Attended**
257 -*** Enter the transfer target extension and then press the **Transfer** soft key on the right.
258 258  
259 -* **To transfer a call directly to voicemail**
250 +
251 +* **Attended transfer**
252 +** While on a call, tap the **Transfer** button.
253 +** Select **Transfer** to bring up the transfer screen.
254 +** Select the transfer mode (Blind is the default): change it to **Attended**
255 +** Enter the transfer target extension and then press the **Transfer** soft key on the right.
256 +
257 +
258 +* **To transfer a call to voicemail**
260 260  ** (((
261 -Press **Transfer** and then press * and then **enter the extension** to go to directly to voicemail. **IS THIS RIGHT???????????????????????**
260 +Press Transfer and then press * and then enter the extension to go to directly to VM
262 262  )))
263 263  )))
264 264  
... ... @@ -266,9 +266,9 @@
266 266  
267 267  (% class="col-xs-12 col-sm-4" %)
268 268  (((
269 -[[Figure . Grandstream blind transfer screen. >>image:GS-blindTransfer.png||alt="Grandstream blind transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
268 +[[Figure . Grandstream blind transfer screen. >>image:GS-blindTransfer.png||alt="Grandstream blind transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
270 270  
271 -[[Figure . Grandstream attended transfer screen. >>image:GS-AttendedTransfer.png||alt="Grandstream attended transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="210" width="367"]]
270 +[[Figure . Grandstream attended transfer screen. >>image:GS-AttendedTransfer.png||alt="Grandstream attended transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
272 272  )))
273 273  )))
274 274  
... ... @@ -304,20 +304,9 @@
304 304  = Call History =
305 305  
306 306  
307 -* Tap the **Call History** softkey (bottom button) on the right side of the home screen.
308 -* Initiate a call from the history by tapping the green call or video buttons.
309 -
310 -== ==
311 -
312 -== ==
313 -
314 -== ==
315 -
316 -== Missed Calls ==
317 -
318 -* When there is a missed call, the display will show a missed call dialog on the idle screen.
319 -* Tap the green phone icon to return the call.
320 -* Tap anywhere on the display except the missed call prompt to return to the home screen.
306 +* **View call history:**
307 +** Tap the **Call History** button on the right side of the home screen.
308 +** Initiate a call from the history by tapping the green call or video buttons.
321 321  )))
322 322  
323 323  
... ... @@ -324,13 +324,7 @@
324 324  
325 325  (% class="col-xs-12 col-sm-4" %)
326 326  (((
327 -[[Figure . Call History screen.>>image:GS-CallHistory.png||alt="Grandstream Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
328 -
329 -
330 -[[Figure . Missed call screen.>>image:GS-MissedCall.png||alt="Grandstream Missed call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
331 -
332 -
333 -
315 +[[Figure . Call History screen.>>image:GS-CallHistory.png||alt="Grandstream Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
334 334  )))
335 335  )))
336 336  
... ... @@ -340,19 +340,10 @@
340 340  (((
341 341  (% class="col-xs-12 col-sm-8" %)
342 342  (((
343 -= Availability State: Do Not Disturb =
325 += Availability States =
344 344  
345 345  
346 -* **When Do not disturb is engaged, incoming calls will be blocked for all accounts. **
347 -** To initiate do not disturb, touch and drag the status bar (top edge of the display) down on the home screen.
348 -** Tap the DND icon to turn it on and off.
349 -** Calls can still be made out when the phone is in DND.
350 -
351 -* **Pressing the mute button on the right side of phone pad:**
352 -** During a call: will mute the microphone.
353 -** Off a call: will engage do not disturb for the phone.
354 -
355 -
328 +* Change availability state when OOO or In Meeting
356 356  )))
357 357  
358 358  
... ... @@ -359,8 +359,7 @@
359 359  
360 360  (% class="col-xs-12 col-sm-4" %)
361 361  (((
362 -[[image:GS-DND.png||alt="Grandstream Do not disturb mode" data-xwiki-image-label="Figure . Grandstream Do not disturb setting." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="210" width="367"]]
363 -[[image:GS-CallHistory.png||alt="Grandstream Call History screen" data-xwiki-image-label="Figure . Call History screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
335 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
364 364  )))
365 365  )))
366 366  
... ... @@ -370,12 +370,19 @@
370 370  (((
371 371  (% class="col-xs-12 col-sm-8" %)
372 372  (((
373 -= Voicemail =
345 += Checking Voicemail =
374 374  
375 -* No voicemails will be stored locally on the phones.
376 -* All voicemails will be sent as .wav files to the email address of the user tied to the extension. The email will come from "EASD Phone System".
377 -* The .wav files will need to be downloaded to the computer and played in Apple Music.
378 -* Voicemails can also be accessed through the Wave phone app, if using.
347 +When there is a new voicemail, the Message Waiting Indication LED icon will blink in red on the upper right corner of the phone and an icon will appear in the status bar.
348 +
349 +* To access your voicemail box:
350 +** Swipe to page 2 of the home screen and tap **Voicemail.**
351 +** **All accounts on the phone will ** and the number of voicemails will be displayed.
352 +** Tap on the **account** to dial into the voicemail box then follow the response to retrieve the voicemails.
353 +**
354 +* To access your voicemail from another extension within the district
355 +* To access your voicemail from off site
356 +* Voicemail indicator
357 +* Voicemail to email
379 379  )))
380 380  
381 381  
... ... @@ -382,7 +382,7 @@
382 382  
383 383  (% class="col-xs-12 col-sm-4" %)
384 384  (((
385 -[[Figure . >>image:GS-voicemail.png||alt="Grandstream voicemail screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
364 +[[Figure 2. >>image:GS-voicemail.png||alt="Grandstream voicemail screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
386 386  )))
387 387  )))
388 388  
... ... @@ -396,27 +396,17 @@
396 396  = Phone Settings =
397 397  
398 398  
399 -* **Adjust sounds and set ring tones:**
400 -** On the home screen, swipe to the second page and tap **Settings**.
401 -** Swipe up and tap on **Sound.**
402 -** In the sound settings, you can adjust ringer and alert volumes and select ring tones.
403 -** Disable touch sounds and tones in **Other Settings.**
404 -
405 -* **Disable Touch Tones (sounds when you're tapping on the screen or pressing buttons on the dial pad)**:
406 -** Tap the Home button
407 -** Swipe left to the second page and tap **Settings**
408 -** Swipe up and tap on **Sound**
409 -** Tap **Other Sounds**
410 -** Disable Touch sounds and Touch tone
411 -
412 -* **Adjust the Display:**
413 -** In **Settings, tap Display** to adjust the brightness level, screen timeout and font size.
378 +* Disable tap and button sounds
379 +** On the home screen, swipe to the second page and tap **Settings**. Swipe up and tap on **Sound.**
380 +* Adjust ringer and alert volumes
381 +* Set ring tones
382 +* Disable touch sounds and tones in **Other Settings.**
414 414  )))
415 415  
416 416  
417 417  (% class="col-xs-12 col-sm-4" %)
418 418  (((
419 -[[Figure . >>image:GS-Settings.png||alt="Grandstream Settings" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="209" width="367"]]
388 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
420 420  )))
421 421  )))
422 422  
... ... @@ -430,12 +430,8 @@
430 430  (((
431 431  = Answering Doorbells =
432 432  
433 -The Grandstream 3350 model can be connected to the door system to allow office staff and administrators to open the main building door, initiate calls with the visitors and get real time audio/video stream.
434 434  
435 -
436 -* Press **Open **to open the door for visitors.
437 -* Press **Answer** to answer the call and speak to the visitor.
438 -* Press **Reject** to deny access through the door.
403 +Content 3
439 439  )))
440 440  
441 441  
... ... @@ -442,7 +442,7 @@
442 442  
443 443  (% class="col-xs-12 col-sm-4" %)
444 444  (((
445 -[[Figure . Grandstream doorbell system. >>image:GS-DoorSystem.png||alt="Grandstream Doorbell system screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="219" width="367"]]
410 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
446 446  )))
447 447  )))
448 448  
... ... @@ -476,8 +476,13 @@
476 476  (((
477 477  = Extra =
478 478  
479 -* E:
480 -* E
444 +* Touch Tones:
445 +** Tap the Home button
446 +** Swipe left to the second page and tap Settings
447 +** Swipe up and tap on Sound
448 +** Tap Other Sounds
449 +**
450 +* Ring Tones
481 481  )))
482 482  
483 483  
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