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Last modified by Christine Sklareski on 2025/08/06 14:40
From version 36.2
edited by Christine Sklareski
on 2025/05/28 15:21
Change comment: There is no comment for this version
To version 24.19
edited by Christine Sklareski
on 2025/05/22 14:54
Change comment: There is no comment for this version

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7 7  
8 8  
9 9  (% class="wikigeneratedid" %)
10 -[[image:GS-3350model.png||alt="Grandstream 3350 model" data-xwiki-image-style-border="true" height="261" width="314"]]
10 +[[image:GS-3350model.png||alt="Grandstream 3350 model" data-xwiki-image-style-border="true"]]
11 11  
12 12  
13 13  Hardware: [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
... ... @@ -16,21 +16,22 @@
16 16  Things to note:
17 17  
18 18  * The handset button at the lower left corner of the phone will automatically dial the most recent call when pressed. If pressed inadvertently, press the illuminated Speaker phone button at the lower right corner to hang up the call.
19 -* Swiping down from the top edge of the display will reveal the Status menu where users can quickly engage "do not disturb" and also mute the microphone.
20 20  
21 -**Home screen of the touch display:**
20 +**Home Screen:**
22 22  
23 -The home screen displays **Tech-configured speed dials** on the left, topped by the **signed-in user's name and extension**. On the right, **Call**, **Contacts**, and **Call history** softkeys are shown from top to bottom. The home screen will also have access to **Settings**.
22 +The home screen displays **Tech-configured speed dials** on the left, topped by the **signed-in user's name and extension**. On the right, **Call**, **Contacts**, and **Call history** softkeys are shown from top to bottom.
24 24  
25 25  
26 -[[Page 1 of the Grandstream home screen.>>image:GS-Home-1.png||alt="Grandstream home screen - page 1" data-xwiki-image-style-border="true" height="255" width="450"]]
27 27  
28 28  
29 29  The home screen has two pages. Swipe left to view page 2. The available apps may be slightly different from the screenshot below. The Settings app is available to change ring tones and turn off tap sounds.
30 30  
31 -[[Page 2 of the Grandstream home screen.>>image:GS-Home2.png||alt="Grandstream home screen, page 2." data-xwiki-image-style-border="true" height="246" width="450"]]
29 +[[Page 2 of the Grandstream home screen.>>image:GS-Home2.png||alt="Grandstream home screen, page 2." data-xwiki-image-style-border="true" height="197" width="360"]]
32 32  
33 33  
32 +
33 +
34 +
34 34  
35 35  )))
36 36  
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42 42  {{toc/}}
43 43  {{/box}}
44 44  )))
45 -
46 -[[Figure 2. Grandstream 3350 **Call screen**>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="213" width="367"]]
47 47  )))
48 48  
49 49  ----
... ... @@ -75,7 +75,7 @@
75 75  
76 76  * **To place a call to an outside phone number**:
77 77  ** Initiate a call
78 -** Dial **9** (to access the outside line)
77 +** Dial 9 (to access the outside line)
79 79  ** Dial the external phone number
80 80  ** Press Audio call.
81 81  
... ... @@ -99,7 +99,7 @@
99 99  
100 100  (% class="col-xs-12 col-sm-4" %)
101 101  (((
102 -[[Figure 2. Grandstream 3350 **Call screen**>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="213" width="367"]]
101 +[[Figure 2. Grandstream 3350 **Call screen**>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
103 103  )))
104 104  )))
105 105  
... ... @@ -111,13 +111,15 @@
111 111  (((
112 112  == Place Conference Calls ==
113 113  
114 -
115 115  (((
116 -* **To initiate a conference call from the dial screen:** GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.Bring up the dial screen
117 -** Enter the first extension number then press on it on the left panel of the screen
118 -** The extension will be added to the dialing field and users can dial another number
119 -** When all extensions have been entered, press "Audio Call" or "Video Call"
114 +**To initiate a conference call from the dial screen:**
115 +GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.
120 120  
117 +* Bring up the dial screen
118 +* Enter the first extension number then press on it on the left panel of the screen
119 +* The extension will be added to the dialing field and users can dial another number
120 +* When all extensions have been entered, press "Audio Call" or "Video Call"
121 +
121 121  * **To initiate a conference call while on a phone call:**
122 122  ** When the phone is on the call screen, tap on the "Conference" button
123 123  ** Enter the third-party number or choose an available number on the left menu from the call history or contacts.
... ... @@ -125,14 +125,9 @@
125 125  ** Tap the "Invite" button to add more members to the conference.
126 126  
127 127  * **To initiate a conference call from the conference soft key:**
128 -** Bring up the dial screen.
129 -** Enter the first extension number then press on it on the left panel of the screen.
130 -** The extension will be added to the dialing field.
131 -** Enter other extensions until all are entered.
132 -** Press "Audio Call" or "Video Call" to begin the conference call.
129 +** Bring up the dial screen Enter the first extension number then press on it on the left panel of the screen The extension will be added to the dialing field and users can dial another number When all extensions have been entered, press "Audio Call" or "Video Call"
133 133  
134 -(% class="wikigeneratedid" id="HConferenceCallManagement:" %)
135 -**Conference Call Management:**
131 +=== Conference Call Management: ===
136 136  
137 137  * (((
138 138  **Attendee management**:
... ... @@ -156,10 +156,10 @@
156 156  
157 157  (% class="col-xs-12 col-sm-4" %)
158 158  (((
159 -[[Figure 2. Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="203" width="367"]]
155 +[[Figure 2. Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
160 160  
161 161  
162 -[[Figure 3.Use the Invite button to invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
158 +[[Figure 3.Use the Invite button to invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
163 163  )))
164 164  )))
165 165  
... ... @@ -184,7 +184,7 @@
184 184  * **To pick up a call ringing at another phone in your group**
185 185  **
186 186  * **To send a ringing call to voicemail instead of answering**
187 -** Press **Reject** on the phone display to transfer the call to voicemail.
183 +**
188 188  )))
189 189  
190 190  
... ... @@ -191,9 +191,9 @@
191 191  
192 192  (% class="col-xs-12 col-sm-4" %)
193 193  (((
194 -[[Figure 4 Tap answer to answer an incoming call.>>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
190 +[[Figure 4 Tap answer to answer an incoming call.>>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
195 195  
196 -[[Figure 5. Tap to answer a second incoming call.>>image:GS-SecondCall.png||alt="Tap to answer a second call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
192 +[[Figure 5. Tap to answer a second incoming call.>>image:GS-SecondCall.png||alt="Tap to answer a second call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
197 197  )))
198 198  )))
199 199  
... ... @@ -226,7 +226,7 @@
226 226  
227 227  (% class="col-xs-12 col-sm-4" %)
228 228  (((
229 -[[Figure . Grandstream EASD Directory >>image:GS-LDAP-cropped.jpg||alt="Grandstream directory" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="208" width="367"]]
225 +[[Figure . Grandstream EASD Directory >>image:GS-LDAP-cropped.jpg||alt="Grandstream directory" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="204" width="360"]]
230 230  )))
231 231  )))
232 232  
... ... @@ -240,7 +240,7 @@
240 240  = Call Handling =
241 241  
242 242  
243 -* **To transfer a call to another extension: **
239 +* **To transfer a call **
244 244  ** **Blind transfer:**
245 245  *** While on a call, tap the **Transfer** button.
246 246  *** Select **Transfer** to bring up the transfer screen.
... ... @@ -248,15 +248,16 @@
248 248  *** Enter the extension.
249 249  *** Tap on the **Transfer** softkey.
250 250  *** The call will transfer to the extension and the phone system will hang up the call.
251 -** **Attended transfer**
252 -*** While on a call, tap the **Transfer** button.
253 -*** Select **Transfer** to bring up the transfer screen.
254 -*** Select the transfer mode (Blind is the default): change it to **Attended**
255 -*** Enter the transfer target extension and then press the **Transfer** soft key on the right.
256 256  
257 -* **To transfer a call directly to voicemail**
248 +* **Attended transfer**
249 +** While on a call, tap the **Transfer** button.
250 +** Select **Transfer** to bring up the transfer screen.
251 +** Select the transfer mode (Blind is the default): change it to **Attended**
252 +** Enter the transfer target extension and then press the **Transfer** soft key on the right.
253 +
254 +* **To transfer a call to voicemail**
258 258  ** (((
259 -Press **Transfer** and then press * and then **enter the extension** to go to directly to voicemail. **IS THIS RIGHT???????????????????????**
256 +Press Transfer and then press * and then enter the extension to go to directly to VM
260 260  )))
261 261  )))
262 262  
... ... @@ -264,9 +264,9 @@
264 264  
265 265  (% class="col-xs-12 col-sm-4" %)
266 266  (((
267 -[[Figure . Grandstream blind transfer screen. >>image:GS-blindTransfer.png||alt="Grandstream blind transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
264 +[[Figure . Grandstream blind transfer screen. >>image:GS-blindTransfer.png||alt="Grandstream blind transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
268 268  
269 -[[Figure . Grandstream attended transfer screen. >>image:GS-AttendedTransfer.png||alt="Grandstream attended transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="210" width="367"]]
266 +[[Figure . Grandstream attended transfer screen. >>image:GS-AttendedTransfer.png||alt="Grandstream attended transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
270 270  )))
271 271  )))
272 272  
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304 304  
305 305  * Tap the **Call History** softkey (bottom button) on the right side of the home screen.
306 306  * Initiate a call from the history by tapping the green call or video buttons.
307 -
308 -== ==
309 -
310 -== ==
311 -
312 -== ==
313 -
314 -== Missed Calls ==
315 -
316 -* When there is a missed call, the display will show a missed call dialog on the idle screen.
317 -* Tap the green phone icon to return the call.
318 -* Tap anywhere on the display except the missed call prompt to return to the home screen.
319 319  )))
320 320  
321 321  
... ... @@ -322,13 +322,7 @@
322 322  
323 323  (% class="col-xs-12 col-sm-4" %)
324 324  (((
325 -[[Figure . Call History screen.>>image:GS-CallHistory.png||alt="Grandstream Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
326 -
327 -
328 -[[Figure . Missed call screen.>>image:GS-MissedCall.png||alt="Grandstream Missed call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
329 -
330 -
331 -
310 +[[Figure . Call History screen.>>image:GS-CallHistory.png||alt="Grandstream Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
332 332  )))
333 333  )))
334 334  
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341 341  = Availability State: Do Not Disturb =
342 342  
343 343  
344 -* **When Do not disturb is engaged, incoming calls will be blocked for all accounts. **
345 -** To initiate do not disturb, touch and drag the status bar (top edge of the display) down on the home screen.
346 -** Tap the DND icon to turn it on and off.
347 -** Calls can still be made out when the phone is in DND.
323 +* When Do not disturb is on, incoming calls will be blocked for all accounts.
324 +* To initiate do not disturb, touch and drag the status bar (top edge of the display) down on the home screen.
325 +* Tap the DND icon to turn it on and off.
348 348  
349 -* **Pressing the mute button on the right side of phone pad:**
350 -** During a call: will mute the microphone.
351 -** Off a call: will engage do not disturb for the phone.
352 -
353 353  
354 354  )))
355 355  
... ... @@ -357,8 +357,7 @@
357 357  
358 358  (% class="col-xs-12 col-sm-4" %)
359 359  (((
360 -[[image:GS-DND.png||alt="Grandstream Do not disturb mode" data-xwiki-image-label="Figure . Grandstream Do not disturb setting." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="210" width="367"]]
361 -[[image:GS-CallHistory.png||alt="Grandstream Call History screen" data-xwiki-image-label="Figure . Call History screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
334 +[[Figure . Grandstream Do not disturb setting. >>image:GS-DND.png||alt="Grandstream Do not disturb mode" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="206" width="360"]]
362 362  )))
363 363  )))
364 364  
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370 370  (((
371 371  = Voicemail =
372 372  
373 -* No voicemails will be stored locally on the phones.
374 -* All voicemails will be sent as .wav files to the email address of the user tied to the extension. The email will come from "EASD Phone System".
375 -* The .wav files will need to be downloaded to the computer and played in Apple Music.
346 +* All voicemails will be sent to the email address of the user tied to the extension and then the voicemail will be deleted off the phone.
347 +* Voicemails will be sent to email as a .wav file.
376 376  * Voicemails can also be accessed through the Wave phone app, if using.
377 377  )))
378 378  
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380 380  
381 381  (% class="col-xs-12 col-sm-4" %)
382 382  (((
383 -[[Figure . >>image:GS-voicemail.png||alt="Grandstream voicemail screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
355 +[[Figure 2. >>image:GS-voicemail.png||alt="Grandstream voicemail screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
384 384  )))
385 385  )))
386 386  
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400 400  ** In the sound settings, you can adjust ringer and alert volumes and select ring tones.
401 401  ** Disable touch sounds and tones in **Other Settings.**
402 402  
375 +
403 403  * **Disable Touch Tones (sounds when you're tapping on the screen or pressing buttons on the dial pad)**:
404 404  ** Tap the Home button
405 405  ** Swipe left to the second page and tap **Settings**
... ... @@ -407,6 +407,7 @@
407 407  ** Tap **Other Sounds**
408 408  ** Disable Touch sounds and Touch tone
409 409  
383 +
410 410  * **Adjust the Display:**
411 411  ** In **Settings, tap Display** to adjust the brightness level, screen timeout and font size.
412 412  )))
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414 414  
415 415  (% class="col-xs-12 col-sm-4" %)
416 416  (((
417 -[[Figure . >>image:GS-Settings.png||alt="Grandstream Settings" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="209" width="367"]]
391 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
418 418  )))
419 419  )))
420 420  
... ... @@ -428,12 +428,11 @@
428 428  (((
429 429  = Answering Doorbells =
430 430  
431 -The Grandstream 3350 model can be connected to the door system to allow office staff and administrators to open the main building door, initiate calls with the visitors and get real time audio/video stream.
405 +The Grandstream 3350 model can be connected to the door system to allow users to open the door, initiate calls and get real time audio/video stream.
432 432  
433 -
434 -* Press **Open **to open the door for visitors.
435 -* Press **Answer** to answer the call and speak to the visitor.
436 -* Press **Reject** to deny access through the door.
407 +* Press **Open **to open the door
408 +* Press **Answer** to answer the call
409 +* Press **Reject**​​​​​​​ to deny access through the door.
437 437  )))
438 438  
439 439  
... ... @@ -440,7 +440,7 @@
440 440  
441 441  (% class="col-xs-12 col-sm-4" %)
442 442  (((
443 -[[Figure . Grandstream doorbell system. >>image:GS-DoorSystem.png||alt="Grandstream Doorbell system screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="219" width="367"]]
416 +[[Figure . Grandstream doorbell system. >>image:GS-DoorSystem.png||alt="Grandstream Doorbell system screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="215" width="360"]]
444 444  )))
445 445  )))
446 446  
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