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Last modified by Christine Sklareski on 2025/08/13 16:06
From version 3.9
edited by Christine Sklareski
on 2025/05/16 15:05
Change comment: There is no comment for this version
To version 24.2
edited by Christine Sklareski
on 2025/05/22 14:12
Change comment: There is no comment for this version

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3 3  (% class="col-xs-12 col-sm-8" %)
4 4  (((
5 5  (% class="wikigeneratedid" id="HPlacingCalls" %)
6 -
6 +This page provides basic instructions for using the Grandstream 3350 phones that are installed in the main office and administrator offices. This model phone includes a camera to make video calls with an adjustment for camera angle and blocking when not needed.
7 7  
8 -Hardware:
9 9  
9 +(% class="wikigeneratedid" %)
10 +[[image:GS-3350model.png||alt="Grandstream 3350 model" data-xwiki-image-style-border="true"]]
10 10  
11 -* [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel=" noopener noreferrer" target="_blank"]]
12 +
13 +Hardware: [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
14 +
15 +
16 +Things to note:
17 +
18 +* The handset button at the lower left corner of the phone will automatically dial the most recent call when pressed. If pressed inadvertently, press the illuminated Speaker phone button at the lower right corner to hang up the call.
19 +
20 +**Home Screen:**
21 +
22 +The home screen displays **Tech-configured speed dials** on the left, topped by the **signed-in user's name and extension**. On the right, **Call**, **Contacts**, and **Call history** softkeys are shown from top to bottom.
23 +
24 +
25 +
26 +
27 +The home screen has two pages. Swipe left to view page 2. The available apps may be slightly different from the screenshot below. The Settings app is available to change ring tones and turn off tap sounds.
28 +
29 +[[Page 2 of the Grandstream home screen.>>image:GS-Home2.png||alt="Grandstream home screen, page 2." data-xwiki-image-style-border="true" height="197" width="360"]]
30 +
31 +
32 +
33 +
34 +
35 +
12 12  )))
13 13  
14 14  
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27 27  (((
28 28  (% class="col-xs-12 col-sm-8" %)
29 29  (((
30 -= Placing Calls =
54 += Place Calls =
31 31  
56 +To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will engage automatically.
32 32  
33 -* Place a call using:
34 -** Handset
35 -** Speakerphone
36 -* To place a ringing call to another internal extension
37 -* To place a call to an outside phone number
38 -* To place an emergency 911 call
39 -* To place an internal emergency call to alert the office of issue
40 -* To place a conference call
58 +== Multiple ways to Initiate a call: ==
59 +
60 +1. Pick up the handset
61 +1. Press the Speaker button on the phone
62 +1. Press the Call button on the touchscreen
63 +1. Press a name in the Speed dial menu on the touchscreen or the button box
64 +1. Find a name in Contacts
65 +
66 +== Place Calls ==
67 +
68 +* **Place a ringing call to an internal extension:**
69 +** Initiate a call
70 +** Use the keypad to enter the extension
71 +** Press Audio call or Video call. Please note: Video calls will only work on admin phone models. Classroom phone models do not have a camera.
72 +
73 +(% style="display:none" %)
74 +
75 +* **To place a call to an outside phone number**:
76 +** Initiate a call
77 +** Dial 9 (to access the outside line)
78 +** Dial the external phone number
79 +** Press Audio call.
80 +
81 +== Place Emergency Calls ==
82 +
83 +* **To place an emergency 911 call:**
84 +** Initiate a call.
85 +** Dial 911 or 9911.
86 +** Press Audio call.
87 +
88 +* **To place an internal emergency call to alert the office of an issue:**
89 +** Initiate a call.
90 +** Dial your building's internal emergency extension.
91 +** Press Audio call.
92 +
93 +(% class="wikigeneratedid" id="HPlaceConferenceCalls" %)
94 +
41 41  )))
42 42  
43 43  
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44 44  
45 45  (% class="col-xs-12 col-sm-4" %)
46 46  (((
47 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
101 +[[Figure 2. Grandstream 3350 **Call screen**>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
48 48  )))
49 49  )))
50 50  
105 +----
51 51  
107 +(% class="row" %)
108 +(((
109 +(% class="col-xs-12 col-sm-8" %)
110 +(((
111 +== Place Conference Calls ==
52 52  
113 +(((
114 +**To initiate a conference call from the dial screen:**
115 +GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.
116 +
117 +* Bring up the dial screen
118 +* Enter the first extension number then press on it on the left panel of the screen
119 +* The extension will be added to the dialing field and users can dial another number
120 +* When all extensions have been entered, press "Audio Call" or "Video Call"
121 +
122 +* **To initiate a conference call while on a phone call:**
123 +** When the phone is on the call screen, tap on the "Conference" button
124 +** Enter the third-party number or choose an available number on the left menu from the call history or contacts.
125 +** After the call is established, the conference screen is brought up.
126 +** Tap the "Invite" button to add more members to the conference.
127 +
128 +* **To initiate a conference call from the conference soft key:**
129 +** Bring up the dial screen Enter the first extension number then press on it on the left panel of the screen The extension will be added to the dialing field and users can dial another number When all extensions have been entered, press "Audio Call" or "Video Call"
130 +
131 +=== Conference Call Management: ===
132 +
133 +* (((
134 +**Attendee management**:
135 +
136 +* **Remove a user from call:** Tap an extension in the connected extension list and click the red X labeled "Hang up" to remove it.
137 +* **Mute**: Tap the extension and then click the Mute button.
138 +* **Video on**: Tap the extension and tap the Video on button.
139 +)))
140 +
141 +* **End a conference call:**
142 +** Tap the red handset button to end the call for everyone.
143 +** Individuals who disconnect from the call will exit but all other parties will remain.
144 +
145 +
146 +)))
147 +
148 +
149 +)))
150 +
151 +
152 +
153 +(% class="col-xs-12 col-sm-4" %)
154 +(((
155 +[[Figure 2. Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
156 +
157 +
158 +[[Figure 3.Use the Invite button to invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
159 +)))
160 +)))
161 +
162 +
53 53  ----
54 54  
55 55  (% class="row" %)
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58 58  (((
59 59  = Answering Calls =
60 60  
171 +Caller ID will show who is calling.
61 61  
62 -* Call ID will show who is calling
63 -* To answer a ringing call
64 -* To answer a second simultaneous call
65 -* To pick up a call ringing at another phone in your group
66 -* To send a ringing call to voicemail instead of answering
173 +* **To answer a single incoming call**:
174 +** Tap the "Answer" softkey to answer the call via speaker or pick up the handset to answer the call.
175 +** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to  the handset.
176 +
177 +* **To answer an incoming call during an active call:**
178 +** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the new call by audio, video or decline the new call. If the ringing call is answered, the first call will automatically be put on hold.
179 +**
180 +* **To pick up a call ringing at another phone in your group**
181 +**
182 +* **To send a ringing call to voicemail instead of answering**
183 +**
67 67  )))
68 68  
69 69  
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70 70  
71 71  (% class="col-xs-12 col-sm-4" %)
72 72  (((
73 -[[Figure 1. >>image:SUA.png||alt="Apple System Settings Software Update Available screen" data-xwiki-image-style-alignment="end" height="295" width="357"]]
190 +[[Figure 4 Tap answer to answer an incoming call.>>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
191 +
192 +[[Figure 5. Tap to answer a second incoming call.>>image:GS-SecondCall.png||alt="Tap to answer a second call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
74 74  )))
75 75  )))
76 76  
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80 80  (((
81 81  (% class="col-xs-12 col-sm-8" %)
82 82  (((
83 -= Directory / Speed Dials / Favorites =
202 += Directory, Contacts list, and Button boxes =
84 84  
85 85  
86 -* Directory
87 -* Speed Dials
88 -* Favorites
205 +* **Finding EASD extensions in the directory**:
206 +** Tap the **User** icon on the right side of the home screen
207 +** In the left menu, tap **LDAP**
208 +** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
209 +** Tap the **green** **phone** icon to place a call.
210 +
211 +* **Frequently called contact list**:
212 +** Tap the **User** icon on the right side of the home screen
213 +** In the left menu, tap **LDAP**
214 +** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
215 +** Tap the **Download** button to save the extension to the contact list.
216 +** Find your downloaded contacts in the **Contacts** menu on the left side of the User screen.
217 +
218 +* **Button boxes**
89 89  )))
90 90  
91 91  
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92 92  
93 93  (% class="col-xs-12 col-sm-4" %)
94 94  (((
95 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
225 +[[Figure . Grandstream EASD Directory >>image:GS-LDAP-cropped.jpg||alt="Grandstream directory" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="204" width="360"]]
96 96  )))
97 97  )))
98 98  
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106 106  = Call Handling =
107 107  
108 108  
109 -* To transfer a call 
110 -** Blind transfer
111 -** Announced transfer
112 -* To transfer a call to voicemail
239 +* **To transfer a call **
240 +** **Blind transfer:**
241 +*** While on a call, tap the **Transfer** button.
242 +*** Select **Transfer** to bring up the transfer screen.
243 +*** Select the transfer mode "**Blind**" (blind is the default)
244 +*** Enter the extension.
245 +*** Tap on the **Transfer** softkey.
246 +*** The call will transfer to the extension and the phone system will hang up the call.
247 +
248 +* **Attended transfer**
249 +** While on a call, tap the **Transfer** button.
250 +** Select **Transfer** to bring up the transfer screen.
251 +** Select the transfer mode (Blind is the default): change it to **Attended**
252 +** Enter the transfer target extension and then press the **Transfer** soft key on the right.
253 +
254 +* **To transfer a call to voicemail**
113 113  ** (((
114 114  Press Transfer and then press * and then enter the extension to go to directly to VM
115 115  )))
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119 119  
120 120  (% class="col-xs-12 col-sm-4" %)
121 121  (((
122 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
264 +[[Figure . Grandstream blind transfer screen. >>image:GS-blindTransfer.png||alt="Grandstream blind transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
265 +
266 +[[Figure . Grandstream attended transfer screen. >>image:GS-AttendedTransfer.png||alt="Grandstream attended transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
123 123  )))
124 124  )))
125 125  
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130 130  (((
131 131  (% class="col-xs-12 col-sm-8" %)
132 132  (((
133 -= Call History =
277 += Pick up groups / Hunt groups / Monitored Extensions =
134 134  
135 135  
136 -* Find your call history
137 -* Manage call history
138 -* Place calls from call history
280 +* Pick up groups
281 +* Hunt groups
282 +* Monitored extensions
139 139  )))
140 140  
141 141  
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152 152  (((
153 153  (% class="col-xs-12 col-sm-8" %)
154 154  (((
299 += Call History =
300 +
301 +
302 +* **View call history:**
303 +** Tap the **Call History** button on the right side of the home screen.
304 +** Initiate a call from the history by tapping the green call or video buttons.
305 +)))
306 +
307 +
308 +
309 +(% class="col-xs-12 col-sm-4" %)
310 +(((
311 +[[Figure . Call History screen.>>image:GS-CallHistory.png||alt="Grandstream Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
312 +)))
313 +)))
314 +
315 +----
316 +
317 +(% class="row" %)
318 +(((
319 +(% class="col-xs-12 col-sm-8" %)
320 +(((
155 155  = Availability States =
156 156  
157 157  
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172 172  (((
173 173  (% class="col-xs-12 col-sm-8" %)
174 174  (((
175 -= Voicemail =
341 += Checking Voicemail =
176 176  
343 +When there is a new voicemail, the Message Waiting Indication LED icon will blink in red on the upper right corner of the phone and an icon will appear in the status bar.
177 177  
178 -* To access your voicemail box
345 +* To access your voicemail box:
346 +** Swipe to page 2 of the home screen and tap **Voicemail.**
347 +** **All accounts on the phone will ** and the number of voicemails will be displayed.
348 +** Tap on the **account** to dial into the voicemail box then follow the response to retrieve the voicemails.
349 +**
179 179  * To access your voicemail from another extension within the district
180 180  * To access your voicemail from off site
181 181  * Voicemail indicator
353 +* Voicemail to email
182 182  )))
183 183  
184 184  
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185 185  
186 186  (% class="col-xs-12 col-sm-4" %)
187 187  (((
188 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
360 +[[Figure 2. >>image:GS-voicemail.png||alt="Grandstream voicemail screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
189 189  )))
190 190  )))
191 191  
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199 199  = Phone Settings =
200 200  
201 201  
202 -* Disable tap sounds
203 -* Adjust volume:
204 -** Ringer volume
205 -** Call volume
206 -** Mute calls
207 -* Set wallpaper
208 -* Set date and time
374 +* Disable tap and button sounds
375 +** On the home screen, swipe to the second page and tap **Settings**. Swipe up and tap on **Sound.**
376 +* Adjust ringer and alert volumes
377 +* Set ring tones
378 +* Disable touch sounds and tones in **Other Settings.**
379 +*
380 +* Touch Tones:
381 +** Tap the Home button
382 +** Swipe left to the second page and tap Settings
383 +** Swipe up and tap on Sound
384 +** Tap Other Sounds
385 +**
386 +* Ring Tones
209 209  )))
210 210  
211 211  
212 -
213 213  (% class="col-xs-12 col-sm-4" %)
214 214  (((
215 215  [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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224 224  (((
225 225  (% class="col-xs-12 col-sm-8" %)
226 226  (((
227 -= Doorbells =
404 += Answering Doorbells =
228 228  
229 229  
230 230  Content 3
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260 260  )))
261 261  )))
262 262  
263 -
440 +----
441 +
442 +(% class="row" %)
443 +(((
444 +(% class="col-xs-12 col-sm-8" %)
445 +(((
446 += Extra =
447 +
448 +* Touch Tones:
449 +** Tap the Home button
450 +** Swipe left to the second page and tap Settings
451 +** Swipe up and tap on Sound
452 +** Tap Other Sounds
453 +**
454 +* Ring Tones
455 +)))
456 +
457 +
458 +
459 +(% class="col-xs-12 col-sm-4" %)
460 +(((
461 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
462 +)))
463 +)))
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