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Last modified by Christine Sklareski on 2025/08/13 16:06
From version 3.9
edited by Christine Sklareski
on 2025/05/16 15:05
Change comment: There is no comment for this version
To version 23.8
edited by Christine Sklareski
on 2025/05/22 11:57
Change comment: There is no comment for this version

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3 3  (% class="col-xs-12 col-sm-8" %)
4 4  (((
5 5  (% class="wikigeneratedid" id="HPlacingCalls" %)
6 -
6 +This page provides basic instructions for using the Grandstream 3350 phones that are installed in each main office and administrator offices. This model phone includes a camera to make video calls with an adjustment for camera angle and blocking when not needed.
7 7  
8 -Hardware:
9 9  
9 +(% class="wikigeneratedid" %)
10 +[[image:GS-3350model.png||alt="Grandstream 3350 model" data-xwiki-image-style-border="true"]]
10 10  
11 -* [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel=" noopener noreferrer" target="_blank"]]
12 +
13 +Hardware: [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
14 +
15 +
16 +Things to note:
17 +
18 +* The handset button at the lower left corner of the phone will automatically dial the most recent call when pressed.
19 +*
12 12  )))
13 13  
14 14  
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27 27  (((
28 28  (% class="col-xs-12 col-sm-8" %)
29 29  (((
30 -= Placing Calls =
38 += Place Calls =
31 31  
40 +To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will engage automatically.
32 32  
33 -* Place a call using:
34 -** Handset
35 -** Speakerphone
36 -* To place a ringing call to another internal extension
37 -* To place a call to an outside phone number
38 -* To place an emergency 911 call
39 -* To place an internal emergency call to alert the office of issue
40 -* To place a conference call
42 +== Multiple ways to Initiate a call: ==
43 +
44 +1. Pick up the handset
45 +1. Press the Speaker button on the phone
46 +1. Press the Speaker button on the touchscreen
47 +1. Press a name in the Speed dial menu on the touchscreen
48 +1. Press a name on a button box
49 +
50 +== Place Calls ==
51 +
52 +* **Place a ringing call to an internal extension:**
53 +** Initiate a call
54 +** Use the keypad to enter the extension
55 +** Press Audio call or Video call. Please note: Video calls will only work on admin phone models. Classroom phone models do not have a camera.
56 +
57 +(% style="display:none" %)
58 +
59 +* **To place a call to an outside phone number**:
60 +** Initiate a call
61 +** Dial 9 (to access the outside line)
62 +** Dial the external phone number
63 +** Press Audio call.
64 +
65 +== Place Emergency Calls ==
66 +
67 +* **To place an emergency 911 call:**
68 +** Initiate a call.
69 +** Dial 911 or 9911.
70 +** Press Audio call.
71 +
72 +* **To place an internal emergency call to alert the office of an issue:**
73 +** Initiate a call.
74 +** Dial your building's internal emergency extension.
75 +** Press Audio call.
76 +
77 +(% class="wikigeneratedid" id="HPlaceConferenceCalls" %)
78 +
41 41  )))
42 42  
43 43  
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44 44  
45 45  (% class="col-xs-12 col-sm-4" %)
46 46  (((
47 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
85 +[[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
48 48  )))
49 49  )))
50 50  
89 +----
51 51  
91 +(% class="row" %)
92 +(((
93 +(% class="col-xs-12 col-sm-8" %)
94 +(((
95 +== Place Conference Calls ==
52 52  
97 +(((
98 +**To initiate a conference call from the dial screen:**
99 +GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.
100 +
101 +* Bring up the dial screen
102 +* Enter the first extension number then press on it on the left panel of the screen
103 +* The extension will be added to the dialing field and users can dial another number
104 +* When all extensions have been entered, press "Audio Call" or "Video Call"
105 +
106 +* **To initiate a conference call while on a phone call:**
107 +** When the phone is on the call screen, tap on the "Conference" button
108 +** Enter the third-party number or choose an available number on the left menu from the call history or contacts.
109 +** After the call is established, the conference screen is brought up.
110 +** Tap the "Invite" button to add more members to the conference.
111 +
112 +* **To initiate a conference call from the conference soft key:**
113 +** Bring up the dial screen Enter the first extension number then press on it on the left panel of the screen The extension will be added to the dialing field and users can dial another number When all extensions have been entered, press "Audio Call" or "Video Call"
114 +
115 +=== Conference Call Management: ===
116 +
117 +* (((
118 +**Attendee management**:
119 +
120 +* **Remove a user from call:** Tap an extension in the connected extension list and click the red X labeled "Hang up" to remove it.
121 +* **Mute**: Tap the extension and then click the Mute button.
122 +* **Video on**: Tap the extension and tap the Video on button.
123 +)))
124 +
125 +* **End a conference call:**
126 +** Tap the red handset button to end the call for everyone.
127 +** Individuals who disconnect from the call will exit but all other parties will remain.
128 +
129 +
130 +)))
131 +
132 +
133 +)))
134 +
135 +
136 +
137 +(% class="col-xs-12 col-sm-4" %)
138 +(((
139 +[[Figure 2. Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
140 +
141 +
142 +[[Figure 3.Use the Invite button to invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
143 +)))
144 +)))
145 +
146 +
53 53  ----
54 54  
55 55  (% class="row" %)
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58 58  (((
59 59  = Answering Calls =
60 60  
155 +Caller ID will show who is calling.
61 61  
62 -* Call ID will show who is calling
63 -* To answer a ringing call
64 -* To answer a second simultaneous call
65 -* To pick up a call ringing at another phone in your group
66 -* To send a ringing call to voicemail instead of answering
157 +* **To answer a single incoming call**:
158 +** Tap the "Answer" softkey to answer the call via speaker or pick up the handset to answer the call.
159 +** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to  the handset.
160 +
161 +* **To answer an incoming call during an active call:**
162 +** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the new call by audio, video or decline the new call. If answered, the first call will automatically be put on hold.
163 +**
164 +* **To pick up a call ringing at another phone in your group**
165 +**
166 +* **To send a ringing call to voicemail instead of answering**
167 +**
67 67  )))
68 68  
69 69  
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70 70  
71 71  (% class="col-xs-12 col-sm-4" %)
72 72  (((
73 -[[Figure 1. >>image:SUA.png||alt="Apple System Settings Software Update Available screen" data-xwiki-image-style-alignment="end" height="295" width="357"]]
174 +[[Figure 4 Tap answer to answer an incoming call.>>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
175 +
176 +[[Figure 5. Tap to answer a second incoming call.>>image:GS-SecondCall.png||alt="Tap to answer a second call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
74 74  )))
75 75  )))
76 76  
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80 80  (((
81 81  (% class="col-xs-12 col-sm-8" %)
82 82  (((
83 -= Directory / Speed Dials / Favorites =
186 += Directory, Speed Dials, Favorites, and Button Boxes =
84 84  
85 85  
86 -* Directory
87 -* Speed Dials
88 -* Favorites
189 +* **Finding extensions in the Directory**:
190 +** Tap the **User** icon on the right side of the home screen
191 +** In the left menu, tap **LDAP**
192 +** Tap the search bar at the top of the screen and use the on-screen keyboard to search for a user.
193 +** Tap the green phone icon to place a call.
194 +**
195 +* **Set speed dials:**
196 +**
197 +* **Favorites**:
198 +** To add extensions to favorites:
199 +*** Tap the User icon on the right side of the home screen
200 +*** In the left menu, tap Favorites
201 +***
202 +* **Button boxes**
89 89  )))
90 90  
91 91  
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107 107  
108 108  
109 109  * To transfer a call 
110 -** Blind transfer
224 +** Blind transfer:
225 +*** While on a call, tap the Transfer button.
226 +*** Select Transfer to bring up the transfer screen.
227 +*** Select the transfer mode "Blind" or Attended" (blind is by default)
228 +*** Enter the extension.
229 +*** Tap on the Transfer softkey.
230 +*** The call will transfer to the extension and the phone system will hang up the call.
111 111  ** Announced transfer
112 112  * To transfer a call to voicemail
113 113  ** (((
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130 130  (((
131 131  (% class="col-xs-12 col-sm-8" %)
132 132  (((
133 -= Call History =
253 += Pick up groups / Hunt groups / Monitored Extensions =
134 134  
135 135  
136 -* Find your call history
137 -* Manage call history
138 -* Place calls from call history
256 +* Pick up groups
257 +* Hunt groups
258 +* Monitored extensions
139 139  )))
140 140  
141 141  
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152 152  (((
153 153  (% class="col-xs-12 col-sm-8" %)
154 154  (((
275 += Call History =
276 +
277 +
278 +* **Find the call history:**
279 +** Tap the Call History button on the right menu of the home screen.
280 +** Initiate a call from the history by tapping the green call or video buttons.
281 +)))
282 +
283 +
284 +
285 +(% class="col-xs-12 col-sm-4" %)
286 +(((
287 +[[Figure . Call History screen.>>image:GS-CallHistory.png||alt="Grandstream Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
288 +)))
289 +)))
290 +
291 +----
292 +
293 +(% class="row" %)
294 +(((
295 +(% class="col-xs-12 col-sm-8" %)
296 +(((
155 155  = Availability States =
156 156  
157 157  
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172 172  (((
173 173  (% class="col-xs-12 col-sm-8" %)
174 174  (((
175 -= Voicemail =
317 += Checking Voicemail =
176 176  
177 177  
178 178  * To access your voicemail box
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179 179  * To access your voicemail from another extension within the district
180 180  * To access your voicemail from off site
181 181  * Voicemail indicator
324 +* Voicemail to email
182 182  )))
183 183  
184 184  
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204 204  ** Ringer volume
205 205  ** Call volume
206 206  ** Mute calls
207 -* Set wallpaper
208 -* Set date and time
209 209  )))
210 210  
211 211  
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224 224  (((
225 225  (% class="col-xs-12 col-sm-8" %)
226 226  (((
227 -= Doorbells =
368 += Answering Doorbells =
228 228  
229 229  
230 230  Content 3
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260 260  )))
261 261  )))
262 262  
263 -
404 +----
405 +
406 +(% class="row" %)
407 +(((
408 +(% class="col-xs-12 col-sm-8" %)
409 +(((
410 += Phone Settings =
411 +
412 +
413 +* Touch Tones
414 +* Ring Tones
415 +)))
416 +
417 +
418 +
419 +(% class="col-xs-12 col-sm-4" %)
420 +(((
421 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
422 +)))
423 +)))
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