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Last modified by Christine Sklareski on 2025/08/06 14:40
From version 3.7
edited by Christine Sklareski
on 2025/05/16 15:01
Change comment: There is no comment for this version
To version 19.1
edited by Christine Sklareski
on 2025/05/22 10:16
Change comment: There is no comment for this version

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8 8  Hardware:
9 9  
10 10  
11 -* [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel=" noopener noreferrer" target="_blank"]]
11 +* [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
12 12  )))
13 13  
14 14  
... ... @@ -27,17 +27,50 @@
27 27  (((
28 28  (% class="col-xs-12 col-sm-8" %)
29 29  (((
30 -= Placing Calls =
30 += **Place Calls** =
31 31  
32 +To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will engage automatically.
32 32  
33 -* Place a call using:
34 -** Handset
35 -** Speakerphone
36 -* To place a ringing call to another internal extension
37 -* To place a call to an outside phone number
38 -* To place an emergency 911 call
39 -* To place an internal emergency call to alert the office of issue
40 -* To place a conference call
34 +== Multiple ways to Initiate a call: ==
35 +
36 +1. Pick up the handset
37 +1. Press the Speaker button on the phone
38 +1. Press the Speaker button on the touchscreen
39 +1. Press a name in the Speed dial menu on the touchscreen
40 +1. Press a name on a button box
41 +
42 +
43 +== Place Calls ==
44 +
45 +* **Place a ringing call to an internal extension:**
46 +** Initiate a call
47 +** Use the keypad to enter the extension
48 +** Press Audio call or Video call. Please note: Video calls will only work on admin phone models. Classroom phone models do not have a camera.
49 +
50 +(% style="display:none" %)
51 +
52 +* **To place a call to an outside phone number**:
53 +** Initiate a call
54 +** Dial 9 (to access the outside line)
55 +** Dial the external phone number
56 +** Press Audio call.
57 +
58 +
59 +== Place Emergency Calls ==
60 +
61 +* **To place an emergency 911 call:**
62 +** Initiate a call.
63 +** Dial 911 or 9911.
64 +** Press Audio call.
65 +
66 +
67 +* **To place an internal emergency call to alert the office of an issue:**
68 +** Initiate a call.
69 +** Dial your building's internal emergency extension.
70 +** Press Audio call.
71 +
72 +(% class="wikigeneratedid" id="HPlaceConferenceCalls" %)
73 +
41 41  )))
42 42  
43 43  
... ... @@ -44,12 +44,66 @@
44 44  
45 45  (% class="col-xs-12 col-sm-4" %)
46 46  (((
47 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
80 +[[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
48 48  )))
49 49  )))
50 50  
84 +----
51 51  
86 +(% class="row" %)
87 +(((
88 +(% class="col-xs-12 col-sm-8" %)
89 +(((
90 +== Place Conference Calls ==
52 52  
92 +* (((
93 +**To initiate a conference call from the dial screen:**
94 +GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.
95 +
96 +* Bring up the dial screen
97 +* Enter the first extension number then press on it on the left panel of the screen
98 +* The extension will be added to the dialing field and users can dial another number
99 +* When all extensions have been entered, press "Audio Call" or "Video Call"
100 +
101 +**To initiate a conference call while on a phone call:**
102 +
103 +* When the phone is on the call screen, tap on the "Conference" button
104 +* Enter the third-party number or choose an available number on the left menu from the call history or contacts.
105 +* After the call is established, the conference screen is brought up.
106 +* Tap the "Invite" button to add more members to the conference.
107 +
108 +**To initiate a conference call from the conference soft key:**
109 +
110 +* Bring up the dial screen Enter the first extension number then press on it on the left panel of the screen The extension will be added to the dialing field and users can dial another number When all extensions have been entered, press "Audio Call" or "Video Call"
111 +
112 +**Conference Call Management:**
113 +
114 +* Individual management:
115 +** Remove a user from call: Tap an extension in the connected extension list and click the red X labeled "Hang up" to remove it.
116 +** Mute: Tap the extension and then click the Mute button.
117 +** Video on: Tap the extension and tap the Video on button.
118 +* End a conference call:
119 +** Tap the red handset button to end the call for everyone.
120 +** Individuals who disconnect from the call will exit but all other parties will remain.
121 +
122 +
123 +)))
124 +
125 +
126 +)))
127 +
128 +
129 +
130 +(% class="col-xs-12 col-sm-4" %)
131 +(((
132 +[[Figure 2. Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
133 +
134 +
135 +[[Figure 3.Use the Invite button to invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
136 +)))
137 +)))
138 +
139 +
53 53  ----
54 54  
55 55  (% class="row" %)
... ... @@ -58,12 +58,19 @@
58 58  (((
59 59  = Answering Calls =
60 60  
148 +Caller ID will show who is calling.
61 61  
62 -* Call ID will show who is calling
63 -* To answer a ringing call
64 -* To answer a second simultaneous call
65 -* To pick up a call ringing at another phone in your group
66 -* To send a ringing call to voicemail instead of answering
150 +* **To answer a single incoming call**:
151 +** Tap the "Answer" softkey to answer the call via speaker or pick up the handset to answer the call.
152 +** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to the handset.
153 +
154 +* **To answer an incoming call during an active call:**
155 +** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the call by audio, video or the new call can be declined. If answered, the first call will be put on hold.
156 +**
157 +* **To pick up a call ringing at another phone in your group**
158 +**
159 +* **To send a ringing call to voicemail instead of answering**
160 +**
67 67  )))
68 68  
69 69  
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70 70  
71 71  (% class="col-xs-12 col-sm-4" %)
72 72  (((
73 -[[Figure 1. >>image:SUA.png||alt="Apple System Settings Software Update Available screen" data-xwiki-image-style-alignment="end" height="295" width="357"]]
167 +[[Figure 4 Tap answer to answer an incoming call.>>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
168 +
169 +[[Figure 5. Tap to answer a second incoming call.>>image:GS-SecondCall.png||alt="Tap to answer a second call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
74 74  )))
75 75  )))
76 76  
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80 80  (((
81 81  (% class="col-xs-12 col-sm-8" %)
82 82  (((
83 -= Directory / Speed Dials / Favorites =
179 += Directory, Speed Dials, Favorites, and Button Boxes =
84 84  
85 85  
86 -* Directory
87 -* Speed Dials
88 -* Favorites
182 +* Directory:
183 +** Tap the User icon on the right side of the home screen
184 +** In the left menu, tap LDAP
185 +** Tap the search bar at the top of the screen and use the on-screen keyboard to search for a user.
186 +** Tap the green phone icon to place a call.
187 +* Set speed dials:
188 +**
189 +* Favorites:
190 +** To add extensions to favorites:
191 +*** Tap the User icon on the right side of the home screen
192 +*** In the left menu, tap Favorites
193 +***
194 +* Button boxes
89 89  )))
90 90  
91 91  
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130 130  (((
131 131  (% class="col-xs-12 col-sm-8" %)
132 132  (((
239 += Pick up groups / Hunt groups / Monitored Extensions =
240 +
241 +
242 +* Pick up groups
243 +* Hunt groups
244 +* Monitored extensions
245 +)))
246 +
247 +
248 +
249 +(% class="col-xs-12 col-sm-4" %)
250 +(((
251 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
252 +)))
253 +)))
254 +
255 +----
256 +
257 +(% class="row" %)
258 +(((
259 +(% class="col-xs-12 col-sm-8" %)
260 +(((
133 133  = Call History =
134 134  
135 135  
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155 155  = Availability States =
156 156  
157 157  
158 -* Find your call history
159 -* Manage call history
160 -* Place calls from call history
286 +* Change availability state when OOO or In Meeting
161 161  )))
162 162  
163 163  
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174 174  (((
175 175  (% class="col-xs-12 col-sm-8" %)
176 176  (((
177 -= Voicemail and Auto Attendant =
303 += Checking Voicemail =
178 178  
179 179  
180 180  * To access your voicemail box
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181 181  * To access your voicemail from another extension within the district
182 182  * To access your voicemail from off site
183 183  * Voicemail indicator
310 +* Voicemail to email
184 184  )))
185 185  
186 186  
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206 206  ** Ringer volume
207 207  ** Call volume
208 208  ** Mute calls
209 -* Set wallpaper
210 -* Set date and time
211 211  )))
212 212  
213 213  
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226 226  (((
227 227  (% class="col-xs-12 col-sm-8" %)
228 228  (((
229 -= Doorbells =
354 += Answering Doorbells =
230 230  
231 231  
232 232  Content 3
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247 247  (((
248 248  (% class="col-xs-12 col-sm-8" %)
249 249  (((
250 -= Paging =
375 += All Call and Paging/Intercom =
251 251  
252 252  
253 -Content 3
378 +* Page within school
379 +* Page between buildings
254 254  )))
255 255  
256 256  
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