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Last modified by Christine Sklareski on 2025/08/13 16:06
From version 3.12
edited by Christine Sklareski
on 2025/05/16 15:11
Change comment: There is no comment for this version
To version 23.41
edited by Christine Sklareski
on 2025/05/22 12:59
Change comment: There is no comment for this version

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3 3  (% class="col-xs-12 col-sm-8" %)
4 4  (((
5 5  (% class="wikigeneratedid" id="HPlacingCalls" %)
6 -
6 +This page provides basic instructions for using the Grandstream 3350 phones that are installed in the main office and administrator offices. This model phone includes a camera to make video calls with an adjustment for camera angle and blocking when not needed.
7 7  
8 -Hardware:
9 9  
9 +(% class="wikigeneratedid" %)
10 +[[image:GS-3350model.png||alt="Grandstream 3350 model" data-xwiki-image-style-border="true"]]
10 10  
11 -* [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
12 +
13 +Hardware: [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
14 +
15 +
16 +Things to note:
17 +
18 +* The handset button at the lower left corner of the phone will automatically dial the most recent call when pressed. If pressed inadvertently, press the illuminated Speaker phone button at the lower right corner to hang up the call.
19 +
20 +
21 +**Home Screen:**
22 +
23 +The home screen displays **Tech-configured speed dials** on the left, topped by the **signed-in user's name and extension**. On the right, **Call**, **Contacts**, and **Call history** softkeys are shown from top to bottom.
24 +
25 +
26 +
27 +
28 +The home screen has two pages. Swipe left to view page 2. The available apps may be slightly different from the screenshot below. The Settings app is available to change ring tones and turn off tap sounds.
29 +
30 +[[Page 2 of the Grandstream home screen.>>image:GS-Home2.png||alt="Grandstream home screen, page 2." data-xwiki-image-style-border="true" height="197" width="360"]]
31 +
32 +
33 +
34 +
35 +
36 +
12 12  )))
13 13  
14 14  
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27 27  (((
28 28  (% class="col-xs-12 col-sm-8" %)
29 29  (((
30 -= Placing Calls =
55 += Place Calls =
31 31  
57 +To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will engage automatically.
32 32  
33 -* Place a call using:
34 -** Handset
35 -** Speakerphone
36 -* To place a ringing call to another internal extension
37 -* To place a call to an outside phone number
38 -* To place an emergency 911 call
39 -* To place an internal emergency call to alert the office of issue
40 -* To place a conference call
59 +== Multiple ways to Initiate a call: ==
60 +
61 +1. Pick up the handset
62 +1. Press the Speaker button on the phone
63 +1. Press the Call button on the touchscreen
64 +1. Press a name in the Speed dial menu on the touchscreen or the button box
65 +1. Find a name in Contacts
66 +
67 +== Place Calls ==
68 +
69 +* **Place a ringing call to an internal extension:**
70 +** Initiate a call
71 +** Use the keypad to enter the extension
72 +** Press Audio call or Video call. Please note: Video calls will only work on admin phone models. Classroom phone models do not have a camera.
73 +
74 +(% style="display:none" %)
75 +
76 +* **To place a call to an outside phone number**:
77 +** Initiate a call
78 +** Dial 9 (to access the outside line)
79 +** Dial the external phone number
80 +** Press Audio call.
81 +
82 +== Place Emergency Calls ==
83 +
84 +* **To place an emergency 911 call:**
85 +** Initiate a call.
86 +** Dial 911 or 9911.
87 +** Press Audio call.
88 +
89 +* **To place an internal emergency call to alert the office of an issue:**
90 +** Initiate a call.
91 +** Dial your building's internal emergency extension.
92 +** Press Audio call.
93 +
94 +(% class="wikigeneratedid" id="HPlaceConferenceCalls" %)
95 +
41 41  )))
42 42  
43 43  
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44 44  
45 45  (% class="col-xs-12 col-sm-4" %)
46 46  (((
47 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
102 +[[Figure 2. Grandstream 3350 **Call screen**>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
48 48  )))
49 49  )))
50 50  
106 +----
51 51  
108 +(% class="row" %)
109 +(((
110 +(% class="col-xs-12 col-sm-8" %)
111 +(((
112 +== Place Conference Calls ==
52 52  
114 +(((
115 +**To initiate a conference call from the dial screen:**
116 +GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.
117 +
118 +* Bring up the dial screen
119 +* Enter the first extension number then press on it on the left panel of the screen
120 +* The extension will be added to the dialing field and users can dial another number
121 +* When all extensions have been entered, press "Audio Call" or "Video Call"
122 +
123 +* **To initiate a conference call while on a phone call:**
124 +** When the phone is on the call screen, tap on the "Conference" button
125 +** Enter the third-party number or choose an available number on the left menu from the call history or contacts.
126 +** After the call is established, the conference screen is brought up.
127 +** Tap the "Invite" button to add more members to the conference.
128 +
129 +* **To initiate a conference call from the conference soft key:**
130 +** Bring up the dial screen Enter the first extension number then press on it on the left panel of the screen The extension will be added to the dialing field and users can dial another number When all extensions have been entered, press "Audio Call" or "Video Call"
131 +
132 +=== Conference Call Management: ===
133 +
134 +* (((
135 +**Attendee management**:
136 +
137 +* **Remove a user from call:** Tap an extension in the connected extension list and click the red X labeled "Hang up" to remove it.
138 +* **Mute**: Tap the extension and then click the Mute button.
139 +* **Video on**: Tap the extension and tap the Video on button.
140 +)))
141 +
142 +* **End a conference call:**
143 +** Tap the red handset button to end the call for everyone.
144 +** Individuals who disconnect from the call will exit but all other parties will remain.
145 +
146 +
147 +)))
148 +
149 +
150 +)))
151 +
152 +
153 +
154 +(% class="col-xs-12 col-sm-4" %)
155 +(((
156 +[[Figure 2. Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
157 +
158 +
159 +[[Figure 3.Use the Invite button to invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
160 +)))
161 +)))
162 +
163 +
53 53  ----
54 54  
55 55  (% class="row" %)
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58 58  (((
59 59  = Answering Calls =
60 60  
172 +Caller ID will show who is calling.
61 61  
62 -* Call ID will show who is calling
63 -* To answer a ringing call
64 -* To answer a second simultaneous call
65 -* To pick up a call ringing at another phone in your group
66 -* To send a ringing call to voicemail instead of answering
174 +* **To answer a single incoming call**:
175 +** Tap the "Answer" softkey to answer the call via speaker or pick up the handset to answer the call.
176 +** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to  the handset.
177 +
178 +* **To answer an incoming call during an active call:**
179 +** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the new call by audio, video or decline the new call. If the ringing call is answered, the first call will automatically be put on hold.
180 +**
181 +* **To pick up a call ringing at another phone in your group**
182 +**
183 +* **To send a ringing call to voicemail instead of answering**
184 +**
67 67  )))
68 68  
69 69  
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70 70  
71 71  (% class="col-xs-12 col-sm-4" %)
72 72  (((
73 -[[Figure 1. >>image:SUA.png||alt="Apple System Settings Software Update Available screen" data-xwiki-image-style-alignment="end" height="295" width="357"]]
191 +[[Figure 4 Tap answer to answer an incoming call.>>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
192 +
193 +[[Figure 5. Tap to answer a second incoming call.>>image:GS-SecondCall.png||alt="Tap to answer a second call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
74 74  )))
75 75  )))
76 76  
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80 80  (((
81 81  (% class="col-xs-12 col-sm-8" %)
82 82  (((
83 -= Directory, Speed Dials, Favorites, and Button Boxes =
203 += Directory, Contacts list, and Button boxes =
84 84  
85 85  
86 -* Directory
87 -* Speed Dials
88 -* Favorites
89 -* Button boxes
206 +* **Finding extensions in the directory**:
207 +** Tap the **User** icon on the right side of the home screen
208 +** In the left menu, tap **LDAP**
209 +** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
210 +** Tap the **green** **phone** icon to place a call.
211 +
212 +
213 +* **Frequently called contact list**:
214 +** Tap the **User** icon on the right side of the home screen
215 +** In the left menu, tap **LDAP**
216 +** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
217 +** Tap the **Download** button to save the extension to the contact list.
218 +
219 +
220 +* **Button boxes**
90 90  )))
91 91  
92 92  
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107 107  = Call Handling =
108 108  
109 109  
110 -* To transfer a call 
111 -** Blind transfer
112 -** Announced transfer
113 -* To transfer a call to voicemail
241 +* **To transfer a call **
242 +** **Blind transfer:**
243 +*** While on a call, tap the **Transfer** button.
244 +*** Select **Transfer** to bring up the transfer screen.
245 +*** Select the transfer mode "**Blind**" (blind is the default)
246 +*** Enter the extension.
247 +*** Tap on the **Transfer** softkey.
248 +*** The call will transfer to the extension and the phone system will hang up the call.
249 +** **Announced transfer**
250 +*** **​​​​​​​**While on a call, tap the **Transfer** button.
251 +*** Select Transfer to bring up the transfer screen.
252 +*** Select the transfer mode (Blind is the default): change it to Attended
253 +*** Enter the transfer target number and then press the Transfer soft key on the right.
254 +*** Before the transfer target answers the call, users could tap on Cance
255 +* **To transfer a call to voicemail**
114 114  ** (((
115 115  Press Transfer and then press * and then enter the extension to go to directly to VM
116 116  )))
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156 156  = Call History =
157 157  
158 158  
159 -* Find your call history
160 -* Manage call history
161 -* Place calls from call history
301 +* **View call history:**
302 +** Tap the **Call History** button on the right side of the home screen.
303 +** Initiate a call from the history by tapping the green call or video buttons.
162 162  )))
163 163  
164 164  
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165 165  
166 166  (% class="col-xs-12 col-sm-4" %)
167 167  (((
168 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
310 +[[Figure . Call History screen.>>image:GS-CallHistory.png||alt="Grandstream Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
169 169  )))
170 170  )))
171 171  
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195 195  (((
196 196  (% class="col-xs-12 col-sm-8" %)
197 197  (((
198 -= Voicemail =
340 += Checking Voicemail =
199 199  
200 200  
201 201  * To access your voicemail box
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223 223  = Phone Settings =
224 224  
225 225  
226 -* Disable tap sounds
227 -* Adjust volume:
228 -** Ringer volume
229 -** Call volume
230 -** Mute calls
231 -* Set wallpaper
232 -* Set date and time
368 +* Disable tap and button sounds
369 +** On the home screen, swipe to the second page and tap **Settings**. Swipe up and tap on **Sound.**
370 +* Adjust ringer and alert volumes
371 +* Set ring tones
372 +* Disable touch sounds and tones in **Other Settings.**
233 233  )))
234 234  
235 235  
236 -
237 237  (% class="col-xs-12 col-sm-4" %)
238 238  (((
239 239  [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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248 248  (((
249 249  (% class="col-xs-12 col-sm-8" %)
250 250  (((
251 -= Doorbells =
390 += Answering Doorbells =
252 252  
253 253  
254 254  Content 3
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284 284  )))
285 285  )))
286 286  
426 +----
427 +
428 +(% class="row" %)
429 +(((
430 +(% class="col-xs-12 col-sm-8" %)
431 +(((
432 += Extra =
433 +
287 287  
435 +)))
436 +
437 +
438 +
439 +(% class="col-xs-12 col-sm-4" %)
440 +(((
441 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
442 +)))
443 +)))
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