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Last modified by Christine Sklareski on 2025/08/13 16:06
From version 3.10
edited by Christine Sklareski
on 2025/05/16 15:07
Change comment: There is no comment for this version
To version 24.6
edited by Christine Sklareski
on 2025/05/22 14:22
Change comment: There is no comment for this version

Summary

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3 3  (% class="col-xs-12 col-sm-8" %)
4 4  (((
5 5  (% class="wikigeneratedid" id="HPlacingCalls" %)
6 -
6 +This page provides basic instructions for using the Grandstream 3350 phones that are installed in the main office and administrator offices. This model phone includes a camera to make video calls with an adjustment for camera angle and blocking when not needed.
7 7  
8 -Hardware:
9 9  
9 +(% class="wikigeneratedid" %)
10 +[[image:GS-3350model.png||alt="Grandstream 3350 model" data-xwiki-image-style-border="true"]]
10 10  
11 -* [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel=" noopener noreferrer" target="_blank"]]
12 +
13 +Hardware: [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
14 +
15 +
16 +Things to note:
17 +
18 +* The handset button at the lower left corner of the phone will automatically dial the most recent call when pressed. If pressed inadvertently, press the illuminated Speaker phone button at the lower right corner to hang up the call.
19 +
20 +**Home Screen:**
21 +
22 +The home screen displays **Tech-configured speed dials** on the left, topped by the **signed-in user's name and extension**. On the right, **Call**, **Contacts**, and **Call history** softkeys are shown from top to bottom.
23 +
24 +
25 +
26 +
27 +The home screen has two pages. Swipe left to view page 2. The available apps may be slightly different from the screenshot below. The Settings app is available to change ring tones and turn off tap sounds.
28 +
29 +[[Page 2 of the Grandstream home screen.>>image:GS-Home2.png||alt="Grandstream home screen, page 2." data-xwiki-image-style-border="true" height="197" width="360"]]
30 +
31 +
32 +
33 +
34 +
35 +
12 12  )))
13 13  
14 14  
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27 27  (((
28 28  (% class="col-xs-12 col-sm-8" %)
29 29  (((
30 -= Placing Calls =
54 += Place Calls =
31 31  
56 +To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will engage automatically.
32 32  
33 -* Place a call using:
34 -** Handset
35 -** Speakerphone
36 -* To place a ringing call to another internal extension
37 -* To place a call to an outside phone number
38 -* To place an emergency 911 call
39 -* To place an internal emergency call to alert the office of issue
40 -* To place a conference call
58 +== Multiple ways to Initiate a call: ==
59 +
60 +1. Pick up the handset
61 +1. Press the Speaker button on the phone
62 +1. Press the Call button on the touchscreen
63 +1. Press a name in the Speed dial menu on the touchscreen or the button box
64 +1. Find a name in Contacts
65 +
66 +== Place Calls ==
67 +
68 +* **Place a ringing call to an internal extension:**
69 +** Initiate a call
70 +** Use the keypad to enter the extension
71 +** Press Audio call or Video call. Please note: Video calls will only work on admin phone models. Classroom phone models do not have a camera.
72 +
73 +(% style="display:none" %)
74 +
75 +* **To place a call to an outside phone number**:
76 +** Initiate a call
77 +** Dial 9 (to access the outside line)
78 +** Dial the external phone number
79 +** Press Audio call.
80 +
81 +== Place Emergency Calls ==
82 +
83 +* **To place an emergency 911 call:**
84 +** Initiate a call.
85 +** Dial 911 or 9911.
86 +** Press Audio call.
87 +
88 +* **To place an internal emergency call to alert the office of an issue:**
89 +** Initiate a call.
90 +** Dial your building's internal emergency extension.
91 +** Press Audio call.
92 +
93 +(% class="wikigeneratedid" id="HPlaceConferenceCalls" %)
94 +
41 41  )))
42 42  
43 43  
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44 44  
45 45  (% class="col-xs-12 col-sm-4" %)
46 46  (((
47 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
101 +[[Figure 2. Grandstream 3350 **Call screen**>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
48 48  )))
49 49  )))
50 50  
105 +----
51 51  
107 +(% class="row" %)
108 +(((
109 +(% class="col-xs-12 col-sm-8" %)
110 +(((
111 +== Place Conference Calls ==
52 52  
113 +(((
114 +**To initiate a conference call from the dial screen:**
115 +GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.
116 +
117 +* Bring up the dial screen
118 +* Enter the first extension number then press on it on the left panel of the screen
119 +* The extension will be added to the dialing field and users can dial another number
120 +* When all extensions have been entered, press "Audio Call" or "Video Call"
121 +
122 +* **To initiate a conference call while on a phone call:**
123 +** When the phone is on the call screen, tap on the "Conference" button
124 +** Enter the third-party number or choose an available number on the left menu from the call history or contacts.
125 +** After the call is established, the conference screen is brought up.
126 +** Tap the "Invite" button to add more members to the conference.
127 +
128 +* **To initiate a conference call from the conference soft key:**
129 +** Bring up the dial screen Enter the first extension number then press on it on the left panel of the screen The extension will be added to the dialing field and users can dial another number When all extensions have been entered, press "Audio Call" or "Video Call"
130 +
131 +=== Conference Call Management: ===
132 +
133 +* (((
134 +**Attendee management**:
135 +
136 +* **Remove a user from call:** Tap an extension in the connected extension list and click the red X labeled "Hang up" to remove it.
137 +* **Mute**: Tap the extension and then click the Mute button.
138 +* **Video on**: Tap the extension and tap the Video on button.
139 +)))
140 +
141 +* **End a conference call:**
142 +** Tap the red handset button to end the call for everyone.
143 +** Individuals who disconnect from the call will exit but all other parties will remain.
144 +
145 +
146 +)))
147 +
148 +
149 +)))
150 +
151 +
152 +
153 +(% class="col-xs-12 col-sm-4" %)
154 +(((
155 +[[Figure 2. Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
156 +
157 +
158 +[[Figure 3.Use the Invite button to invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
159 +)))
160 +)))
161 +
162 +
53 53  ----
54 54  
55 55  (% class="row" %)
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58 58  (((
59 59  = Answering Calls =
60 60  
171 +Caller ID will show who is calling.
61 61  
62 -* Call ID will show who is calling
63 -* To answer a ringing call
64 -* To answer a second simultaneous call
65 -* To pick up a call ringing at another phone in your group
66 -* To send a ringing call to voicemail instead of answering
173 +* **To answer a single incoming call**:
174 +** Tap the "Answer" softkey to answer the call via speaker or pick up the handset to answer the call.
175 +** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to  the handset.
176 +
177 +* **To answer an incoming call during an active call:**
178 +** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the new call by audio, video or decline the new call. If the ringing call is answered, the first call will automatically be put on hold.
179 +**
180 +* **To pick up a call ringing at another phone in your group**
181 +**
182 +* **To send a ringing call to voicemail instead of answering**
183 +**
67 67  )))
68 68  
69 69  
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70 70  
71 71  (% class="col-xs-12 col-sm-4" %)
72 72  (((
73 -[[Figure 1. >>image:SUA.png||alt="Apple System Settings Software Update Available screen" data-xwiki-image-style-alignment="end" height="295" width="357"]]
190 +[[Figure 4 Tap answer to answer an incoming call.>>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
191 +
192 +[[Figure 5. Tap to answer a second incoming call.>>image:GS-SecondCall.png||alt="Tap to answer a second call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
74 74  )))
75 75  )))
76 76  
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80 80  (((
81 81  (% class="col-xs-12 col-sm-8" %)
82 82  (((
83 -= Directory, Speed Dials, Favorites, and Button Boxes =
202 += Directory, Contacts list, and Button boxes =
84 84  
85 85  
86 -* Directory
87 -* Speed Dials
88 -* Favorites
89 -* Button boxes
205 +* **Finding EASD extensions in the directory**:
206 +** Tap the **User** icon on the right side of the home screen
207 +** In the left menu, tap **LDAP**
208 +** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
209 +** Tap the **green** **phone** icon to place a call.
210 +
211 +* **Frequently called contact list**:
212 +** Tap the **User** icon on the right side of the home screen
213 +** In the left menu, tap **LDAP**
214 +** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
215 +** Tap the **Download** button to save the extension to the contact list.
216 +** Find your downloaded contacts in the **Contacts** menu on the left side of the User screen.
217 +
218 +* **Button boxes**
90 90  )))
91 91  
92 92  
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93 93  
94 94  (% class="col-xs-12 col-sm-4" %)
95 95  (((
96 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
225 +[[Figure . Grandstream EASD Directory >>image:GS-LDAP-cropped.jpg||alt="Grandstream directory" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="204" width="360"]]
97 97  )))
98 98  )))
99 99  
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107 107  = Call Handling =
108 108  
109 109  
110 -* To transfer a call 
111 -** Blind transfer
112 -** Announced transfer
113 -* To transfer a call to voicemail
239 +* **To transfer a call **
240 +** **Blind transfer:**
241 +*** While on a call, tap the **Transfer** button.
242 +*** Select **Transfer** to bring up the transfer screen.
243 +*** Select the transfer mode "**Blind**" (blind is the default)
244 +*** Enter the extension.
245 +*** Tap on the **Transfer** softkey.
246 +*** The call will transfer to the extension and the phone system will hang up the call.
247 +
248 +* **Attended transfer**
249 +** While on a call, tap the **Transfer** button.
250 +** Select **Transfer** to bring up the transfer screen.
251 +** Select the transfer mode (Blind is the default): change it to **Attended**
252 +** Enter the transfer target extension and then press the **Transfer** soft key on the right.
253 +
254 +* **To transfer a call to voicemail**
114 114  ** (((
115 115  Press Transfer and then press * and then enter the extension to go to directly to VM
116 116  )))
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120 120  
121 121  (% class="col-xs-12 col-sm-4" %)
122 122  (((
123 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
264 +[[Figure . Grandstream blind transfer screen. >>image:GS-blindTransfer.png||alt="Grandstream blind transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
265 +
266 +[[Figure . Grandstream attended transfer screen. >>image:GS-AttendedTransfer.png||alt="Grandstream attended transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
124 124  )))
125 125  )))
126 126  
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131 131  (((
132 132  (% class="col-xs-12 col-sm-8" %)
133 133  (((
134 -= Call History =
277 += Pick up groups / Hunt groups / Monitored Extensions =
135 135  
136 136  
137 -* Find your call history
138 -* Manage call history
139 -* Place calls from call history
280 +* Pick up groups
281 +* Hunt groups
282 +* Monitored extensions
140 140  )))
141 141  
142 142  
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153 153  (((
154 154  (% class="col-xs-12 col-sm-8" %)
155 155  (((
299 += Call History =
300 +
301 +
302 +* **View call history:**
303 +** Tap the **Call History** button on the right side of the home screen.
304 +** Initiate a call from the history by tapping the green call or video buttons.
305 +)))
306 +
307 +
308 +
309 +(% class="col-xs-12 col-sm-4" %)
310 +(((
311 +[[Figure . Call History screen.>>image:GS-CallHistory.png||alt="Grandstream Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
312 +)))
313 +)))
314 +
315 +----
316 +
317 +(% class="row" %)
318 +(((
319 +(% class="col-xs-12 col-sm-8" %)
320 +(((
156 156  = Availability States =
157 157  
158 158  
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175 175  (((
176 176  = Voicemail =
177 177  
178 -
179 -* To access your voicemail box
180 -* To access your voicemail from another extension within the district
181 -* To access your voicemail from off site
182 -* Voicemail indicator
343 +* All voicemails will be sent to the email address of the user tied to the extension and then the voicemail will be deleted off the phone.
344 +* Voicemails will be sent to email as a .wav file and will open in the Apple Music app.
345 +* Voicemails can also be accessed through the Wave phone app, if using.
346 +*
183 183  )))
184 184  
185 185  
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186 186  
187 187  (% class="col-xs-12 col-sm-4" %)
188 188  (((
189 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
353 +[[Figure 2. >>image:GS-voicemail.png||alt="Grandstream voicemail screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
190 190  )))
191 191  )))
192 192  
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200 200  = Phone Settings =
201 201  
202 202  
203 -* Disable tap sounds
204 -* Adjust volume:
205 -** Ringer volume
206 -** Call volume
207 -** Mute calls
208 -* Set wallpaper
209 -* Set date and time
367 +* Disable tap and button sounds
368 +** On the home screen, swipe to the second page and tap **Settings**. Swipe up and tap on **Sound.**
369 +* Adjust ringer and alert volumes
370 +* Set ring tones
371 +* Disable touch sounds and tones in **Other Settings.**
372 +*
373 +* Touch Tones:
374 +** Tap the Home button
375 +** Swipe left to the second page and tap Settings
376 +** Swipe up and tap on Sound
377 +** Tap Other Sounds
378 +**
379 +* Ring Tones
210 210  )))
211 211  
212 212  
213 -
214 214  (% class="col-xs-12 col-sm-4" %)
215 215  (((
216 216  [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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225 225  (((
226 226  (% class="col-xs-12 col-sm-8" %)
227 227  (((
228 -= Doorbells =
397 += Answering Doorbells =
229 229  
230 230  
231 231  Content 3
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261 261  )))
262 262  )))
263 263  
264 -
433 +----
434 +
435 +(% class="row" %)
436 +(((
437 +(% class="col-xs-12 col-sm-8" %)
438 +(((
439 += Extra =
440 +
441 +* E:
442 +* E
443 +)))
444 +
445 +
446 +
447 +(% class="col-xs-12 col-sm-4" %)
448 +(((
449 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
450 +)))
451 +)))
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