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Last modified by Christine Sklareski on 2025/08/13 16:06
From version 27.8
edited by Christine Sklareski
on 2025/05/22 15:20
Change comment: There is no comment for this version
To version 65.2
edited by Christine Sklareski
on 2025/06/12 10:26
Change comment: There is no comment for this version

Summary

Details

Page properties
Parent
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1 -Sandbox.GrandStream Phones.WebHome
1 +Main.DevicesHardware.GrandStream Phones.WebHome
Content
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7 7  
8 8  
9 9  (% class="wikigeneratedid" %)
10 -[[image:GS-3350model.png||alt="Grandstream 3350 model" data-xwiki-image-style-border="true"]]
10 +[[image:GS-3350model.png||alt="Grandstream 3350 model" data-xwiki-image-style-border="true" height="261" width="314"]]
11 11  
12 12  
13 13  Hardware: [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
14 14  
15 15  
16 -Things to note:
16 +**Things to note:**
17 17  
18 18  * The handset button at the lower left corner of the phone will automatically dial the most recent call when pressed. If pressed inadvertently, press the illuminated Speaker phone button at the lower right corner to hang up the call.
19 19  * Swiping down from the top edge of the display will reveal the Status menu where users can quickly engage "do not disturb" and also mute the microphone.
20 20  
21 -
22 22  **Home screen of the touch display:**
23 23  
24 -The home screen displays **Tech-configured speed dials** on the left, topped by the **signed-in user's name and extension**. On the right, **Call**, **Contacts**, and **Call history** softkeys are shown from top to bottom.
23 +The home screen displays **Tech-configured speed dials** on the left, topped by the **signed-in user's name and extension**. On the right, **Call**, **Contacts**, and **Call history** softkeys are shown from top to bottom. The home screen will also have access to **Settings**.
25 25  
26 26  
27 27  [[Page 1 of the Grandstream home screen.>>image:GS-Home-1.png||alt="Grandstream home screen - page 1" data-xwiki-image-style-border="true" height="255" width="450"]]
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32 32  [[Page 2 of the Grandstream home screen.>>image:GS-Home2.png||alt="Grandstream home screen, page 2." data-xwiki-image-style-border="true" height="246" width="450"]]
33 33  
34 34  
35 -
36 -
37 -
38 -
34 +A subset of screenshots displayed on this Grandstream page are sourced from the Grandstream 3350 [[User Guide>>https://www.grandstream.com/hubfs/Product_Documentation/GXV3350_User_Guide.pdf||rel="noopener noreferrer" target="_blank"]].
39 39  )))
40 40  
41 41  
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77 77  
78 78  * **To place a call to an outside phone number**:
79 79  ** Initiate a call
80 -** Dial 9 (to access the outside line)
76 +** Dial **9** (to access the outside line)
81 81  ** Dial the external phone number
82 -** Press Audio call.
78 +** Press Audio call or wait for the call to connect automatically.
83 83  
84 84  == Place Emergency Calls ==
85 85  
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86 86  * **To place an emergency 911 call:**
87 87  ** Initiate a call.
88 88  ** Dial 911 or 9911.
89 -** Press Audio call.
85 +** Press Audio call or wait for the call to connect automatically.
90 90  
91 91  * **To place an internal emergency call to alert the office of an issue:**
92 92  ** Initiate a call.
93 93  ** Dial your building's internal emergency extension.
94 -** Press Audio call.
90 +** Press Audio call or wait for the call to connect automatically.
95 95  
96 96  (% class="wikigeneratedid" id="HPlaceConferenceCalls" %)
97 97  
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101 101  
102 102  (% class="col-xs-12 col-sm-4" %)
103 103  (((
104 -[[Figure 2. Grandstream 3350 **Call screen**>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
100 +[[Grandstream 3350 **Call screen**>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="213" width="367"]]
105 105  )))
106 106  )))
107 107  
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113 113  (((
114 114  == Place Conference Calls ==
115 115  
112 +
116 116  (((
117 -**To initiate a conference call from the dial screen:**
118 -GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.
114 +* **To initiate a conference call from the dial screen:** GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.Bring up the dial screen
115 +** Enter the first extension number then press on it on the left panel of the screen
116 +** The extension will be added to the dialing field and users can dial another number
117 +** When all extensions have been entered, press "Audio Call" or "Video Call"
119 119  
120 -* Bring up the dial screen
121 -* Enter the first extension number then press on it on the left panel of the screen
122 -* The extension will be added to the dialing field and users can dial another number
123 -* When all extensions have been entered, press "Audio Call" or "Video Call"
124 -
125 125  * **To initiate a conference call while on a phone call:**
126 126  ** When the phone is on the call screen, tap on the "Conference" button
127 127  ** Enter the third-party number or choose an available number on the left menu from the call history or contacts.
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129 129  ** Tap the "Invite" button to add more members to the conference.
130 130  
131 131  * **To initiate a conference call from the conference soft key:**
132 -** Bring up the dial screen Enter the first extension number then press on it on the left panel of the screen The extension will be added to the dialing field and users can dial another number When all extensions have been entered, press "Audio Call" or "Video Call"
126 +** Bring up the dial screen.
127 +** Enter the first extension number then press on it on the left panel of the screen.
128 +** The extension will be added to the dialing field.
129 +** Enter other extensions until all are entered.
130 +** Press "Audio Call" or "Video Call" to begin the conference call.
133 133  
134 -=== Conference Call Management: ===
132 +(% class="wikigeneratedid" id="HConferenceCallManagement:" %)
133 +**Conference Call Management:**
135 135  
136 136  * (((
137 137  **Attendee management**:
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155 155  
156 156  (% class="col-xs-12 col-sm-4" %)
157 157  (((
158 -[[Figure 2. Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
157 +[[Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="203" width="367"]]
159 159  
160 160  
161 -[[Figure 3.Use the Invite button to invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
160 +[[Use the Invite button to invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
162 162  )))
163 163  )))
164 164  
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174 174  Caller ID will show who is calling.
175 175  
176 176  * **To answer a single incoming call**:
177 -** Tap the "Answer" softkey to answer the call via speaker or pick up the handset to answer the call.
176 +** Pick up the handset, or to answer by speaker phone, press either the "Speaker" button or tap the on-screen "Answer" button.
178 178  ** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to  the handset.
179 179  
180 180  * **To answer an incoming call during an active call:**
181 181  ** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the new call by audio, video or decline the new call. If the ringing call is answered, the first call will automatically be put on hold.
182 -**
181 +
183 183  * **To pick up a call ringing at another phone in your group**
184 -**
183 +** Lift the handset and press the PICKUP button.
184 +
185 185  * **To send a ringing call to voicemail instead of answering**
186 -**
186 +** Press **Reject** on the phone display to transfer the call to voicemail.
187 187  )))
188 188  
189 189  
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190 190  
191 191  (% class="col-xs-12 col-sm-4" %)
192 192  (((
193 -[[Figure 4 Tap answer to answer an incoming call.>>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
193 +[[Tap answer to answer an incoming call.>>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
194 194  
195 -[[Figure 5. Tap to answer a second incoming call.>>image:GS-SecondCall.png||alt="Tap to answer a second call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
195 +[[Tap to answer a second incoming call.>>image:GS-SecondCall.png||alt="Tap to answer a second call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
196 196  )))
197 197  )))
198 198  
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217 217  ** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
218 218  ** Tap the **Download** button to save the extension to the contact list.
219 219  ** Find your downloaded contacts in the **Contacts** menu on the left side of the User screen.
220 -
221 -* **Button boxes**
222 222  )))
223 223  
224 224  
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225 225  
226 226  (% class="col-xs-12 col-sm-4" %)
227 227  (((
228 -[[Figure . Grandstream EASD Directory >>image:GS-LDAP-cropped.jpg||alt="Grandstream directory" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="204" width="360"]]
226 +[[EASD Directory >>image:GS-LDAP-cropped.jpg||alt="Grandstream directory" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="208" width="367"]]
229 229  )))
230 230  )))
231 231  
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253 253  *** Select the transfer mode (Blind is the default): change it to **Attended**
254 254  *** Enter the transfer target extension and then press the **Transfer** soft key on the right.
255 255  
256 -* **To transfer a call directly to voicemail**
257 -** (((
258 -Press **Transfer** and then press * and then **enter the extension** to go to directly to voicemail. **IS THIS RIGHT???????????????????????**
254 +* **To transfer a call directly to voicemail:**
255 +** Press** Transfer **
256 +** Press** * **(star button)
257 +** **Enter the desired voicemail extension.**
258 +** Press** Blind Transfer **to go to directly to voicemail.
259 259  )))
260 -)))
261 261  
262 262  
263 263  
264 264  (% class="col-xs-12 col-sm-4" %)
265 265  (((
266 -[[Figure . Grandstream blind transfer screen. >>image:GS-blindTransfer.png||alt="Grandstream blind transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
265 +[[Blind transfer screen. >>image:GS-blindTransfer.png||alt="Grandstream blind transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
267 267  
268 -[[Figure . Grandstream attended transfer screen. >>image:GS-AttendedTransfer.png||alt="Grandstream attended transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
267 +[[Attended transfer screen. >>image:GS-AttendedTransfer.png||alt="Grandstream attended transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="210" width="367"]]
269 269  )))
270 270  )))
271 271  
272 272  
272 +
273 +
273 273  ----
274 274  
275 275  (% class="row" %)
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276 276  (((
277 277  (% class="col-xs-12 col-sm-8" %)
278 278  (((
279 -= Pick up groups / Hunt groups / Monitored Extensions =
280 += Call History =
280 280  
281 281  
282 -* Pick up groups
283 -* Hunt groups
284 -* Monitored extensions
283 +* Tap the **Call History** softkey (bottom button) on the right side of the home screen.
284 +* Initiate a call from the history by tapping the green call or video buttons.
285 +
286 +== Missed Calls ==
287 +
288 +* When there is a missed call, the display will show a missed call dialog on the idle screen and the light at the upper right corner of the phone will flash red.
289 +* Tap the green phone icon to return the call.
290 +* Tap anywhere on the display except the missed call prompt to return to the home screen.
285 285  )))
286 286  
287 287  
... ... @@ -288,28 +288,27 @@
288 288  
289 289  (% class="col-xs-12 col-sm-4" %)
290 290  (((
291 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
292 -)))
293 -)))
297 +[[Call History screen.>>image:GS-CallHistory.png||alt="Grandstream Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
294 294  
295 -----
296 296  
297 -(% class="row" %)
298 -(((
299 -(% class="col-xs-12 col-sm-8" %)
300 -(((
301 -= Call History =
300 +[[Missed call screen.>>image:GS-MissedCall.png||alt="Grandstream Missed call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
302 302  
303 303  
304 -* Tap the **Call History** softkey (bottom button) on the right side of the home screen.
305 -* Initiate a call from the history by tapping the green call or video buttons.
306 -)))
307 307  
308 308  
309 309  
310 -(% class="col-xs-12 col-sm-4" %)
311 -(((
312 -[[Figure . Call History screen.>>image:GS-CallHistory.png||alt="Grandstream Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
306 +
307 +
308 +
309 +
310 +
311 +
312 +
313 +
314 +
315 +
316 +
317 +
313 313  )))
314 314  )))
315 315  
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325 325  * **When Do not disturb is engaged, incoming calls will be blocked for all accounts. **
326 326  ** To initiate do not disturb, touch and drag the status bar (top edge of the display) down on the home screen.
327 327  ** Tap the DND icon to turn it on and off.
333 +** Calls can still be made out when the phone is in DND.
328 328  
329 329  * **Pressing the mute button on the right side of phone pad:**
330 -** During a call, will mute the microphone.
331 -** Off a call, will engage do not disturb for the phone.
336 +** During a call: will mute the microphone.
337 +** Off a call: will engage **do not disturb** for the phone.
332 332  
333 333  
334 334  )))
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337 337  
338 338  (% class="col-xs-12 col-sm-4" %)
339 339  (((
340 -[[Figure . Grandstream Do not disturb setting. >>image:GS-DND.png||alt="Grandstream Do not disturb mode" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="206" width="360"]]
346 +[[Do not disturb>>image:GS-DND.png||alt="Grandstream Do not disturb mode" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="210" width="367"]]
347 +
348 +
349 +
350 +
351 +
352 +
353 +
354 +
355 +
356 +
357 +[[Mute a call or enable Do Not Disturb>>image:GS-Mute_button.png||alt="Grandstream Mute button" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="298" width="347"]]
341 341  )))
342 342  )))
343 343  
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349 349  (((
350 350  = Voicemail =
351 351  
352 -* All voicemails will be sent to the email address of the user tied to the extension and then the voicemail will be deleted off the phone.
353 -* Voicemails will be sent to email as a .wav file.
354 -* Voicemails can also be accessed through the Wave phone app, if using.
369 +* Voicemails can be accessed
370 +** Desk phone: use the Voicemail app to listen to and manage voicemails. Contact Tech Support if you don't know your voicemail passcode.
371 +** Grandstream Wave app: listen to and manage voicemails through Calls link in the app.
372 +** District email: 
373 +*** All voicemails will be sent as .wav files to the email address of the user tied to the extension. The email will come from "EASD Phone System". Tips for listening to the voicemail:
374 +**** On a computer:
375 +***** Chrome and Firefox web browser: voicemail .wav files will not play directly in the browsers. They need to be downloaded to the computer and played in Apple Music. We recommend using the Wave app to listen to voicemails.
376 +***** Safari web browser: voicemail .wav files play within the browser
377 +**** On a district iPhone: voicemail .wav files will play automatically within the email system.
378 +*
355 355  )))
356 356  
357 357  
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358 358  
359 359  (% class="col-xs-12 col-sm-4" %)
360 360  (((
361 -[[Figure 2. >>image:GS-voicemail.png||alt="Grandstream voicemail screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
385 +[[Email containing voicemail file.>>image:GS-Email-Voicemail.png||alt="Grandstream voicemail to email view" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
362 362  )))
363 363  )))
364 364  
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392 392  
393 393  (% class="col-xs-12 col-sm-4" %)
394 394  (((
395 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
419 +[[In phone settings: adjust sounds, ringer and brightness.>>image:GS-Settings.png||alt="Grandstream Settings" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="209" width="367"]]
396 396  )))
397 397  )))
398 398  
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406 406  (((
407 407  = Answering Doorbells =
408 408  
409 -The Grandstream 3350 model can be connected to the door system to allow office staff and administrators to open the main building door, initiate calls with the visitors and get real time audio/video stream.
433 +The Grandstream 3350 model can be connected to the door system allowing office staff and administrators to open the main door, initiate calls with visitors and get real time audio/video stream.
410 410  
411 411  
412 -* Press **Open **to open the door
413 -* Press **Answer** to answer the call
414 -* Press **Reject** to deny access through the door.
436 +* Press **Open **to open the door for visitors.
437 +* Press **Answer** to answer the call and speak to the visitor.
438 +* Press **Reject** to hang up the call.
415 415  )))
416 416  
417 417  
... ... @@ -418,7 +418,7 @@
418 418  
419 419  (% class="col-xs-12 col-sm-4" %)
420 420  (((
421 -[[Figure . Grandstream doorbell system. >>image:GS-DoorSystem.png||alt="Grandstream Doorbell system screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="215" width="360"]]
445 +[[Grandstream doorbell system. >>image:GS-DoorSystem.png||alt="Grandstream Doorbell system screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="219" width="367"]]
422 422  )))
423 423  )))
424 424  
... ... @@ -429,11 +429,15 @@
429 429  (((
430 430  (% class="col-xs-12 col-sm-8" %)
431 431  (((
432 -= All Call and Paging/Intercom =
456 += Paging =
433 433  
434 434  
435 -* Page within school
436 -* Page between buildings
459 +* **To all-call page within school:**
460 +** Pick up the handset
461 +** When the dial tone is heard, enter the building's all-call paging extension
462 +** When you hear the all-call paging tone, say the message into the handset
463 +** Hang up the handset to end the page (you may consider pressing the hook switch button to end the page before replacing the handset to reduce a noisy hangup).
464 +** If you are unsure of the building's all-call paging extension, please submit a tech request through [[IncidentIQ>>http://support.etownschools.org]].
437 437  )))
438 438  
439 439  
... ... @@ -440,7 +440,7 @@
440 440  
441 441  (% class="col-xs-12 col-sm-4" %)
442 442  (((
443 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
471 +[[Enter paging extension number and press Audio call.>>image:GR3350-Call.png||alt="Call screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
444 444  )))
445 445  )))
446 446  
... ... @@ -450,10 +450,12 @@
450 450  (((
451 451  (% class="col-xs-12 col-sm-8" %)
452 452  (((
453 -= Extra =
481 += Restart the Phone =
454 454  
455 -* E:
456 -* E
483 +
484 +* Disconnect the phone cord from the back.
485 +* Wait a minute and then reconnect it to the same port.
486 +* The phone will become functional after two minutes.
457 457  )))
458 458  
459 459  
... ... @@ -460,6 +460,8 @@
460 460  
461 461  (% class="col-xs-12 col-sm-4" %)
462 462  (((
463 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
493 +[[Disconnect phone cord and replace to restart phone.>>image:GS-backs.png||alt="Grandstream - image of phone back with powered port highlighted." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="257" width="310"]]
464 464  )))
465 465  )))
496 +
497 +~)~)~)
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