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Last modified by Christine Sklareski on 2025/08/13 16:06
From version 27.17
edited by Christine Sklareski
on 2025/05/22 15:34
Change comment: There is no comment for this version
To version 19.10
edited by Christine Sklareski
on 2025/05/22 10:31
Change comment: There is no comment for this version

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3 3  (% class="col-xs-12 col-sm-8" %)
4 4  (((
5 5  (% class="wikigeneratedid" id="HPlacingCalls" %)
6 -This page provides basic instructions for using the Grandstream 3350 phones that are installed in the main office and administrator offices. This model phone includes a camera to make video calls with an adjustment for camera angle and blocking when not needed.
6 +This page provides basic instructions for using the Grandstream 3350 phones that are installed in each main office and administrator offices. This model phone includes a camera to make video calls with an adjustment for camera angle and blocking when not needed.
7 7  
8 8  
9 9  (% class="wikigeneratedid" %)
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11 11  
12 12  
13 13  Hardware: [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
14 -
15 -
16 -Things to note:
17 -
18 -* The handset button at the lower left corner of the phone will automatically dial the most recent call when pressed. If pressed inadvertently, press the illuminated Speaker phone button at the lower right corner to hang up the call.
19 -* Swiping down from the top edge of the display will reveal the Status menu where users can quickly engage "do not disturb" and also mute the microphone.
20 -
21 -
22 -**Home screen of the touch display:**
23 -
24 -The home screen displays **Tech-configured speed dials** on the left, topped by the **signed-in user's name and extension**. On the right, **Call**, **Contacts**, and **Call history** softkeys are shown from top to bottom. The home screen will also have access to Settings.
25 -
26 -
27 -[[Page 1 of the Grandstream home screen.>>image:GS-Home-1.png||alt="Grandstream home screen - page 1" data-xwiki-image-style-border="true" height="255" width="450"]]
28 -
29 -
30 -The home screen has two pages. Swipe left to view page 2. The available apps may be slightly different from the screenshot below. The Settings app is available to change ring tones and turn off tap sounds.
31 -
32 -[[Page 2 of the Grandstream home screen.>>image:GS-Home2.png||alt="Grandstream home screen, page 2." data-xwiki-image-style-border="true" height="246" width="450"]]
33 -
34 -
35 -
36 36  )))
37 37  
38 38  
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51 51  (((
52 52  (% class="col-xs-12 col-sm-8" %)
53 53  (((
54 -= Place Calls =
32 += **Place Calls** =
55 55  
56 56  To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will engage automatically.
57 57  
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59 59  
60 60  1. Pick up the handset
61 61  1. Press the Speaker button on the phone
62 -1. Press the Call button on the touchscreen
63 -1. Press a name in the Speed dial menu on the touchscreen or the button box
64 -1. Find a name in Contacts
40 +1. Press the Speaker button on the touchscreen
41 +1. Press a name in the Speed dial menu on the touchscreen
42 +1. Press a name on a button box
65 65  
66 66  == Place Calls ==
67 67  
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98 98  
99 99  (% class="col-xs-12 col-sm-4" %)
100 100  (((
101 -[[Figure 2. Grandstream 3350 **Call screen**>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="230" width="397"]]
79 +[[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
102 102  )))
103 103  )))
104 104  
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110 110  (((
111 111  == Place Conference Calls ==
112 112  
91 +* (((
92 +**To initiate a conference call from the dial screen:**
93 +GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.
113 113  
114 -(((
115 -* **To initiate a conference call from the dial screen:** GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.Bring up the dial screen
116 -** Enter the first extension number then press on it on the left panel of the screen
117 -** The extension will be added to the dialing field and users can dial another number
118 -** When all extensions have been entered, press "Audio Call" or "Video Call"
95 +* Bring up the dial screen
96 +* Enter the first extension number then press on it on the left panel of the screen
97 +* The extension will be added to the dialing field and users can dial another number
98 +* When all extensions have been entered, press "Audio Call" or "Video Call"
119 119  
100 +**To initiate a conference call while on a phone call:**
120 120  
121 -* **To initiate a conference call while on a phone call:**
122 -** When the phone is on the call screen, tap on the "Conference" button
123 -** Enter the third-party number or choose an available number on the left menu from the call history or contacts.
124 -** After the call is established, the conference screen is brought up.
125 -** Tap the "Invite" button to add more members to the conference.
102 +* When the phone is on the call screen, tap on the "Conference" button
103 +* Enter the third-party number or choose an available number on the left menu from the call history or contacts.
104 +* After the call is established, the conference screen is brought up.
105 +* Tap the "Invite" button to add more members to the conference.
126 126  
107 +**To initiate a conference call from the conference soft key:**
127 127  
128 -* **To initiate a conference call from the conference soft key:**
129 -** Bring up the dial screen.
130 -** Enter the first extension number then press on it on the left panel of the screen.
131 -** The extension will be added to the dialing field.
132 -** Enter other extensions until all are entered.
133 -** Press "Audio Call" or "Video Call" to begin the conference call.
109 +* Bring up the dial screen Enter the first extension number then press on it on the left panel of the screen The extension will be added to the dialing field and users can dial another number When all extensions have been entered, press "Audio Call" or "Video Call"
134 134  
111 +**Conference Call Management:**
135 135  
136 -=== Conference Call Management: ===
137 -
138 -* (((
139 -**Attendee management**:
140 -
141 -* **Remove a user from call:** Tap an extension in the connected extension list and click the red X labeled "Hang up" to remove it.
142 -* **Mute**: Tap the extension and then click the Mute button.
143 -* **Video on**: Tap the extension and tap the Video on button.
144 -)))
145 -
146 -* **End a conference call:**
113 +* Individual management:
114 +** Remove a user from call: Tap an extension in the connected extension list and click the red X labeled "Hang up" to remove it.
115 +** Mute: Tap the extension and then click the Mute button.
116 +** Video on: Tap the extension and tap the Video on button.
117 +* End a conference call:
147 147  ** Tap the red handset button to end the call for everyone.
148 148  ** Individuals who disconnect from the call will exit but all other parties will remain.
149 149  
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157 157  
158 158  (% class="col-xs-12 col-sm-4" %)
159 159  (((
160 -[[Figure 2. Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="220" width="397"]]
131 +[[Figure 2. Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
161 161  
162 162  
163 -[[Figure 3.Use the Invite button to invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
134 +[[Figure 3.Use the Invite button to invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
164 164  )))
165 165  )))
166 166  
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177 177  
178 178  * **To answer a single incoming call**:
179 179  ** Tap the "Answer" softkey to answer the call via speaker or pick up the handset to answer the call.
180 -** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to  the handset.
151 +** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to the handset.
181 181  
182 182  * **To answer an incoming call during an active call:**
183 -** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the new call by audio, video or decline the new call. If the ringing call is answered, the first call will automatically be put on hold.
154 +** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the call by audio, video or the new call can be declined. If answered, the first call will be put on hold.
184 184  **
185 185  * **To pick up a call ringing at another phone in your group**
186 186  **
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204 204  (((
205 205  (% class="col-xs-12 col-sm-8" %)
206 206  (((
207 -= Directory, Contacts list, and Button boxes =
178 += Directory, Speed Dials, Favorites, and Button Boxes =
208 208  
209 209  
210 -* **Finding EASD extensions in the directory**:
211 -** Tap the **User** icon on the right side of the home screen
212 -** In the left menu, tap **LDAP**
213 -** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
214 -** Tap the **green** **phone** icon to place a call.
215 -
216 -* **Frequently called contact list**:
217 -** Tap the **User** icon on the right side of the home screen
218 -** In the left menu, tap **LDAP**
219 -** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
220 -** Tap the **Download** button to save the extension to the contact list.
221 -** Find your downloaded contacts in the **Contacts** menu on the left side of the User screen.
222 -
223 -* **Button boxes**
181 +* Directory:
182 +** Tap the User icon on the right side of the home screen
183 +** In the left menu, tap LDAP
184 +** Tap the search bar at the top of the screen and use the on-screen keyboard to search for a user.
185 +** Tap the green phone icon to place a call.
186 +* Set speed dials:
187 +**
188 +* Favorites:
189 +** To add extensions to favorites:
190 +*** Tap the User icon on the right side of the home screen
191 +*** In the left menu, tap Favorites
192 +***
193 +* Button boxes
224 224  )))
225 225  
226 226  
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227 227  
228 228  (% class="col-xs-12 col-sm-4" %)
229 229  (((
230 -[[Figure . Grandstream EASD Directory >>image:GS-LDAP-cropped.jpg||alt="Grandstream directory" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="225" width="397"]]
200 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
231 231  )))
232 232  )))
233 233  
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241 241  = Call Handling =
242 242  
243 243  
244 -* **To transfer a call to another extension: **
245 -** **Blind transfer:**
246 -*** While on a call, tap the **Transfer** button.
247 -*** Select **Transfer** to bring up the transfer screen.
248 -*** Select the transfer mode "**Blind**" (blind is the default)
249 -*** Enter the extension.
250 -*** Tap on the **Transfer** softkey.
251 -*** The call will transfer to the extension and the phone system will hang up the call.
252 -** **Attended transfer**
253 -*** While on a call, tap the **Transfer** button.
254 -*** Select **Transfer** to bring up the transfer screen.
255 -*** Select the transfer mode (Blind is the default): change it to **Attended**
256 -*** Enter the transfer target extension and then press the **Transfer** soft key on the right.
257 -
258 -* **To transfer a call directly to voicemail**
214 +* To transfer a call 
215 +** Blind transfer
216 +** Announced transfer
217 +* To transfer a call to voicemail
259 259  ** (((
260 -Press **Transfer** and then press * and then **enter the extension** to go to directly to voicemail. **IS THIS RIGHT???????????????????????**
219 +Press Transfer and then press * and then enter the extension to go to directly to VM
261 261  )))
262 262  )))
263 263  
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265 265  
266 266  (% class="col-xs-12 col-sm-4" %)
267 267  (((
268 -[[Figure . Grandstream blind transfer screen. >>image:GS-blindTransfer.png||alt="Grandstream blind transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
269 -
270 -[[Figure . Grandstream attended transfer screen. >>image:GS-AttendedTransfer.png||alt="Grandstream attended transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
227 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
271 271  )))
272 272  )))
273 273  
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303 303  = Call History =
304 304  
305 305  
306 -* Tap the **Call History** softkey (bottom button) on the right side of the home screen.
307 -* Initiate a call from the history by tapping the green call or video buttons.
263 +* Find your call history
264 +* Manage call history
265 +* Place calls from call history
308 308  )))
309 309  
310 310  
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311 311  
312 312  (% class="col-xs-12 col-sm-4" %)
313 313  (((
314 -[[Figure . Call History screen.>>image:GS-CallHistory.png||alt="Grandstream Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
272 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
315 315  )))
316 316  )))
317 317  
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321 321  (((
322 322  (% class="col-xs-12 col-sm-8" %)
323 323  (((
324 -= Availability State: Do Not Disturb =
282 += Availability States =
325 325  
326 326  
327 -* **When Do not disturb is engaged, incoming calls will be blocked for all accounts. **
328 -** To initiate do not disturb, touch and drag the status bar (top edge of the display) down on the home screen.
329 -** Tap the DND icon to turn it on and off.
330 -
331 -* **Pressing the mute button on the right side of phone pad:**
332 -** During a call, will mute the microphone.
333 -** Off a call, will engage do not disturb for the phone.
334 -
335 -
285 +* Change availability state when OOO or In Meeting
336 336  )))
337 337  
338 338  
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339 339  
340 340  (% class="col-xs-12 col-sm-4" %)
341 341  (((
342 -[[Figure . Grandstream Do not disturb setting. >>image:GS-DND.png||alt="Grandstream Do not disturb mode" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="227" width="397"]]
292 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
343 343  )))
344 344  )))
345 345  
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349 349  (((
350 350  (% class="col-xs-12 col-sm-8" %)
351 351  (((
352 -= Voicemail =
302 += Checking Voicemail =
353 353  
354 -* All voicemails will be sent to the email address of the user tied to the extension.
355 -* The voicemail will be then deleted off the phone.
356 -* Voicemails will be sent to email as a .wav file.
357 -* Voicemails can also be accessed through the Wave phone app, if using.
304 +
305 +* To access your voicemail box
306 +* To access your voicemail from another extension within the district
307 +* To access your voicemail from off site
308 +* Voicemail indicator
309 +* Voicemail to email
358 358  )))
359 359  
360 360  
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361 361  
362 362  (% class="col-xs-12 col-sm-4" %)
363 363  (((
364 -[[Figure 2. >>image:GS-voicemail.png||alt="Grandstream voicemail screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
316 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
365 365  )))
366 366  )))
367 367  
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375 375  = Phone Settings =
376 376  
377 377  
378 -* **Adjust sounds and set ring tones:**
379 -** On the home screen, swipe to the second page and tap **Settings**.
380 -** Swipe up and tap on **Sound.**
381 -** In the sound settings, you can adjust ringer and alert volumes and select ring tones.
382 -** Disable touch sounds and tones in **Other Settings.**
383 -
384 -* **Disable Touch Tones (sounds when you're tapping on the screen or pressing buttons on the dial pad)**:
385 -** Tap the Home button
386 -** Swipe left to the second page and tap **Settings**
387 -** Swipe up and tap on **Sound**
388 -** Tap **Other Sounds**
389 -** Disable Touch sounds and Touch tone
390 -
391 -* **Adjust the Display:**
392 -** In **Settings, tap Display** to adjust the brightness level, screen timeout and font size.
330 +* Disable tap sounds
331 +* Adjust volume:
332 +** Ringer volume
333 +** Call volume
334 +** Mute calls
393 393  )))
394 394  
395 395  
338 +
396 396  (% class="col-xs-12 col-sm-4" %)
397 397  (((
398 398  [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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409 409  (((
410 410  = Answering Doorbells =
411 411  
412 -The Grandstream 3350 model can be connected to the door system to allow office staff and administrators to open the main building door, initiate calls with the visitors and get real time audio/video stream.
413 413  
414 -
415 -* Press **Open **to open the door
416 -* Press **Answer** to answer the call
417 -* Press **Reject** to deny access through the door.
356 +Content 3
418 418  )))
419 419  
420 420  
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421 421  
422 422  (% class="col-xs-12 col-sm-4" %)
423 423  (((
424 -[[Figure . Grandstream doorbell system. >>image:GS-DoorSystem.png||alt="Grandstream Doorbell system screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="237" width="397"]]
363 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
425 425  )))
426 426  )))
427 427  
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447 447  )))
448 448  )))
449 449  
450 -----
451 -
452 -(% class="row" %)
453 -(((
454 -(% class="col-xs-12 col-sm-8" %)
455 -(((
456 -= Extra =
457 -
458 -* E:
459 -* E
460 -)))
461 -
462 -
463 -
464 -(% class="col-xs-12 col-sm-4" %)
465 -(((
466 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
467 -)))
468 -)))
389 +
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