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Last modified by Christine Sklareski on 2025/08/06 14:40
From version 27.14
edited by Christine Sklareski
on 2025/05/22 15:30
Change comment: There is no comment for this version
To version 23.57
edited by Christine Sklareski
on 2025/05/22 14:06
Change comment: There is no comment for this version

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16 16  Things to note:
17 17  
18 18  * The handset button at the lower left corner of the phone will automatically dial the most recent call when pressed. If pressed inadvertently, press the illuminated Speaker phone button at the lower right corner to hang up the call.
19 -* Swiping down from the top edge of the display will reveal the Status menu where users can quickly engage "do not disturb" and also mute the microphone.
20 20  
20 +**Home Screen:**
21 21  
22 -**Home screen of the touch display:**
22 +The home screen displays **Tech-configured speed dials** on the left, topped by the **signed-in user's name and extension**. On the right, **Call**, **Contacts**, and **Call history** softkeys are shown from top to bottom.
23 23  
24 -The home screen displays **Tech-configured speed dials** on the left, topped by the **signed-in user's name and extension**. On the right, **Call**, **Contacts**, and **Call history** softkeys are shown from top to bottom. The home screen will also have access to Settings.
25 25  
26 26  
27 -[[Page 1 of the Grandstream home screen.>>image:GS-Home-1.png||alt="Grandstream home screen - page 1" data-xwiki-image-style-border="true" height="255" width="450"]]
28 28  
29 -
30 30  The home screen has two pages. Swipe left to view page 2. The available apps may be slightly different from the screenshot below. The Settings app is available to change ring tones and turn off tap sounds.
31 31  
32 -[[Page 2 of the Grandstream home screen.>>image:GS-Home2.png||alt="Grandstream home screen, page 2." data-xwiki-image-style-border="true" height="246" width="450"]]
29 +[[Page 2 of the Grandstream home screen.>>image:GS-Home2.png||alt="Grandstream home screen, page 2." data-xwiki-image-style-border="true" height="197" width="360"]]
33 33  
34 34  
32 +
33 +
34 +
35 35  
36 36  )))
37 37  
... ... @@ -110,13 +110,14 @@
110 110  (((
111 111  == Place Conference Calls ==
112 112  
113 -
114 114  (((
115 -* **To initiate a conference call from the dial screen:** GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.Bring up the dial screen
116 -** Enter the first extension number then press on it on the left panel of the screen
117 -** The extension will be added to the dialing field and users can dial another number
118 -** When all extensions have been entered, press "Audio Call" or "Video Call"
114 +**To initiate a conference call from the dial screen:**
115 +GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.
119 119  
117 +* Bring up the dial screen
118 +* Enter the first extension number then press on it on the left panel of the screen
119 +* The extension will be added to the dialing field and users can dial another number
120 +* When all extensions have been entered, press "Audio Call" or "Video Call"
120 120  
121 121  * **To initiate a conference call while on a phone call:**
122 122  ** When the phone is on the call screen, tap on the "Conference" button
... ... @@ -124,14 +124,9 @@
124 124  ** After the call is established, the conference screen is brought up.
125 125  ** Tap the "Invite" button to add more members to the conference.
126 126  
127 -
128 128  * **To initiate a conference call from the conference soft key:**
129 -** Bring up the dial screen
130 -** Enter the first extension number then press on it on the left panel of the screen
131 -** The extension will be added to the dialing field and another extension can entered
132 -** When all extensions have been entered, press "Audio Call" or "Video Call"
129 +** Bring up the dial screen Enter the first extension number then press on it on the left panel of the screen The extension will be added to the dialing field and users can dial another number When all extensions have been entered, press "Audio Call" or "Video Call"
133 133  
134 -
135 135  === Conference Call Management: ===
136 136  
137 137  * (((
... ... @@ -212,6 +212,7 @@
212 212  ** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
213 213  ** Tap the **green** **phone** icon to place a call.
214 214  
211 +
215 215  * **Frequently called contact list**:
216 216  ** Tap the **User** icon on the right side of the home screen
217 217  ** In the left menu, tap **LDAP**
... ... @@ -219,6 +219,7 @@
219 219  ** Tap the **Download** button to save the extension to the contact list.
220 220  ** Find your downloaded contacts in the **Contacts** menu on the left side of the User screen.
221 221  
219 +
222 222  * **Button boxes**
223 223  )))
224 224  
... ... @@ -240,7 +240,7 @@
240 240  = Call Handling =
241 241  
242 242  
243 -* **To transfer a call to another extension: **
241 +* **To transfer a call **
244 244  ** **Blind transfer:**
245 245  *** While on a call, tap the **Transfer** button.
246 246  *** Select **Transfer** to bring up the transfer screen.
... ... @@ -248,15 +248,18 @@
248 248  *** Enter the extension.
249 249  *** Tap on the **Transfer** softkey.
250 250  *** The call will transfer to the extension and the phone system will hang up the call.
251 -** **Attended transfer**
252 -*** While on a call, tap the **Transfer** button.
253 -*** Select **Transfer** to bring up the transfer screen.
254 -*** Select the transfer mode (Blind is the default): change it to **Attended**
255 -*** Enter the transfer target extension and then press the **Transfer** soft key on the right.
256 256  
257 -* **To transfer a call directly to voicemail**
250 +
251 +* **Attended transfer**
252 +** While on a call, tap the **Transfer** button.
253 +** Select **Transfer** to bring up the transfer screen.
254 +** Select the transfer mode (Blind is the default): change it to **Attended**
255 +** Enter the transfer target extension and then press the **Transfer** soft key on the right.
256 +
257 +
258 +* **To transfer a call to voicemail**
258 258  ** (((
259 -Press **Transfer** and then press * and then **enter the extension** to go to directly to voicemail. **IS THIS RIGHT???????????????????????**
260 +Press Transfer and then press * and then enter the extension to go to directly to VM
260 260  )))
261 261  )))
262 262  
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302 302  = Call History =
303 303  
304 304  
305 -* Tap the **Call History** softkey (bottom button) on the right side of the home screen.
306 -* Initiate a call from the history by tapping the green call or video buttons.
306 +* **View call history:**
307 +** Tap the **Call History** button on the right side of the home screen.
308 +** Initiate a call from the history by tapping the green call or video buttons.
307 307  )))
308 308  
309 309  
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320 320  (((
321 321  (% class="col-xs-12 col-sm-8" %)
322 322  (((
323 -= Availability State: Do Not Disturb =
325 += Availability States =
324 324  
325 325  
326 -* **When Do not disturb is engaged, incoming calls will be blocked for all accounts. **
327 -** To initiate do not disturb, touch and drag the status bar (top edge of the display) down on the home screen.
328 -** Tap the DND icon to turn it on and off.
329 -
330 -* **Pressing the mute button on the right side of phone pad:**
331 -** During a call, will mute the microphone.
332 -** Off a call, will engage do not disturb for the phone.
333 -
334 -
328 +* Change availability state when OOO or In Meeting
335 335  )))
336 336  
337 337  
... ... @@ -338,7 +338,7 @@
338 338  
339 339  (% class="col-xs-12 col-sm-4" %)
340 340  (((
341 -[[Figure . Grandstream Do not disturb setting. >>image:GS-DND.png||alt="Grandstream Do not disturb mode" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="206" width="360"]]
335 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
342 342  )))
343 343  )))
344 344  
... ... @@ -348,11 +348,19 @@
348 348  (((
349 349  (% class="col-xs-12 col-sm-8" %)
350 350  (((
351 -= Voicemail =
345 += Checking Voicemail =
352 352  
353 -* All voicemails will be sent to the email address of the user tied to the extension and then the voicemail will be deleted off the phone.
354 -* Voicemails will be sent to email as a .wav file.
355 -* Voicemails can also be accessed through the Wave phone app, if using.
347 +When there is a new voicemail, the Message Waiting Indication LED icon will blink in red on the upper right corner of the phone and an icon will appear in the status bar.
348 +
349 +* To access your voicemail box:
350 +** Swipe to page 2 of the home screen and tap **Voicemail.**
351 +** **All accounts on the phone will ** and the number of voicemails will be displayed.
352 +** Tap on the **account** to dial into the voicemail box then follow the response to retrieve the voicemails.
353 +**
354 +* To access your voicemail from another extension within the district
355 +* To access your voicemail from off site
356 +* Voicemail indicator
357 +* Voicemail to email
356 356  )))
357 357  
358 358  
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373 373  = Phone Settings =
374 374  
375 375  
376 -* **Adjust sounds and set ring tones:**
377 -** On the home screen, swipe to the second page and tap **Settings**.
378 -** Swipe up and tap on **Sound.**
379 -** In the sound settings, you can adjust ringer and alert volumes and select ring tones.
380 -** Disable touch sounds and tones in **Other Settings.**
381 -
382 -* **Disable Touch Tones (sounds when you're tapping on the screen or pressing buttons on the dial pad)**:
383 -** Tap the Home button
384 -** Swipe left to the second page and tap **Settings**
385 -** Swipe up and tap on **Sound**
386 -** Tap **Other Sounds**
387 -** Disable Touch sounds and Touch tone
388 -
389 -* **Adjust the Display:**
390 -** In **Settings, tap Display** to adjust the brightness level, screen timeout and font size.
378 +* Disable tap and button sounds
379 +** On the home screen, swipe to the second page and tap **Settings**. Swipe up and tap on **Sound.**
380 +* Adjust ringer and alert volumes
381 +* Set ring tones
382 +* Disable touch sounds and tones in **Other Settings.**
391 391  )))
392 392  
393 393  
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407 407  (((
408 408  = Answering Doorbells =
409 409  
410 -The Grandstream 3350 model can be connected to the door system to allow office staff and administrators to open the main building door, initiate calls with the visitors and get real time audio/video stream.
411 411  
412 -
413 -* Press **Open **to open the door
414 -* Press **Answer** to answer the call
415 -* Press **Reject** to deny access through the door.
403 +Content 3
416 416  )))
417 417  
418 418  
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419 419  
420 420  (% class="col-xs-12 col-sm-4" %)
421 421  (((
422 -[[Figure . Grandstream doorbell system. >>image:GS-DoorSystem.png||alt="Grandstream Doorbell system screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="215" width="360"]]
410 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
423 423  )))
424 424  )))
425 425  
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453 453  (((
454 454  = Extra =
455 455  
456 -* E:
457 -* E
444 +* Touch Tones:
445 +** Tap the Home button
446 +** Swipe left to the second page and tap Settings
447 +** Swipe up and tap on Sound
448 +** Tap Other Sounds
449 +**
450 +* Ring Tones
458 458  )))
459 459  
460 460  
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