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Last modified by Christine Sklareski on 2025/08/13 16:06
From version 27.14
edited by Christine Sklareski
on 2025/05/22 15:30
Change comment: There is no comment for this version
To version 23.2
edited by Christine Sklareski
on 2025/05/22 11:03
Change comment: There is no comment for this version

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3 3  (% class="col-xs-12 col-sm-8" %)
4 4  (((
5 5  (% class="wikigeneratedid" id="HPlacingCalls" %)
6 -This page provides basic instructions for using the Grandstream 3350 phones that are installed in the main office and administrator offices. This model phone includes a camera to make video calls with an adjustment for camera angle and blocking when not needed.
6 +This page provides basic instructions for using the Grandstream 3350 phones that are installed in each main office and administrator offices. This model phone includes a camera to make video calls with an adjustment for camera angle and blocking when not needed.
7 7  
8 8  
9 9  (% class="wikigeneratedid" %)
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11 11  
12 12  
13 13  Hardware: [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
14 -
15 -
16 -Things to note:
17 -
18 -* The handset button at the lower left corner of the phone will automatically dial the most recent call when pressed. If pressed inadvertently, press the illuminated Speaker phone button at the lower right corner to hang up the call.
19 -* Swiping down from the top edge of the display will reveal the Status menu where users can quickly engage "do not disturb" and also mute the microphone.
20 -
21 -
22 -**Home screen of the touch display:**
23 -
24 -The home screen displays **Tech-configured speed dials** on the left, topped by the **signed-in user's name and extension**. On the right, **Call**, **Contacts**, and **Call history** softkeys are shown from top to bottom. The home screen will also have access to Settings.
25 -
26 -
27 -[[Page 1 of the Grandstream home screen.>>image:GS-Home-1.png||alt="Grandstream home screen - page 1" data-xwiki-image-style-border="true" height="255" width="450"]]
28 -
29 -
30 -The home screen has two pages. Swipe left to view page 2. The available apps may be slightly different from the screenshot below. The Settings app is available to change ring tones and turn off tap sounds.
31 -
32 -[[Page 2 of the Grandstream home screen.>>image:GS-Home2.png||alt="Grandstream home screen, page 2." data-xwiki-image-style-border="true" height="246" width="450"]]
33 -
34 -
35 -
36 36  )))
37 37  
38 38  
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51 51  (((
52 52  (% class="col-xs-12 col-sm-8" %)
53 53  (((
54 -= Place Calls =
32 += **Place Calls** =
55 55  
56 56  To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will engage automatically.
57 57  
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59 59  
60 60  1. Pick up the handset
61 61  1. Press the Speaker button on the phone
62 -1. Press the Call button on the touchscreen
63 -1. Press a name in the Speed dial menu on the touchscreen or the button box
64 -1. Find a name in Contacts
40 +1. Press the Speaker button on the touchscreen
41 +1. Press a name in the Speed dial menu on the touchscreen
42 +1. Press a name on a button box
65 65  
66 66  == Place Calls ==
67 67  
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98 98  
99 99  (% class="col-xs-12 col-sm-4" %)
100 100  (((
101 -[[Figure 2. Grandstream 3350 **Call screen**>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
79 +[[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
102 102  )))
103 103  )))
104 104  
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110 110  (((
111 111  == Place Conference Calls ==
112 112  
113 -
114 114  (((
115 -* **To initiate a conference call from the dial screen:** GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.Bring up the dial screen
116 -** Enter the first extension number then press on it on the left panel of the screen
117 -** The extension will be added to the dialing field and users can dial another number
118 -** When all extensions have been entered, press "Audio Call" or "Video Call"
92 +**To initiate a conference call from the dial screen:**
93 +GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.
119 119  
95 +* Bring up the dial screen
96 +* Enter the first extension number then press on it on the left panel of the screen
97 +* The extension will be added to the dialing field and users can dial another number
98 +* When all extensions have been entered, press "Audio Call" or "Video Call"
120 120  
100 +
121 121  * **To initiate a conference call while on a phone call:**
122 122  ** When the phone is on the call screen, tap on the "Conference" button
123 123  ** Enter the third-party number or choose an available number on the left menu from the call history or contacts.
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124 124  ** After the call is established, the conference screen is brought up.
125 125  ** Tap the "Invite" button to add more members to the conference.
126 126  
127 -
128 128  * **To initiate a conference call from the conference soft key:**
129 -** Bring up the dial screen
130 -** Enter the first extension number then press on it on the left panel of the screen
131 -** The extension will be added to the dialing field and another extension can entered
132 -** When all extensions have been entered, press "Audio Call" or "Video Call"
108 +** Bring up the dial screen Enter the first extension number then press on it on the left panel of the screen The extension will be added to the dialing field and users can dial another number When all extensions have been entered, press "Audio Call" or "Video Call"
133 133  
134 -
135 135  === Conference Call Management: ===
136 136  
137 137  * (((
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176 176  
177 177  * **To answer a single incoming call**:
178 178  ** Tap the "Answer" softkey to answer the call via speaker or pick up the handset to answer the call.
179 -** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to  the handset.
154 +** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to the handset.
180 180  
181 181  * **To answer an incoming call during an active call:**
182 -** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the new call by audio, video or decline the new call. If the ringing call is answered, the first call will automatically be put on hold.
157 +** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the new call by audio, video or decline the new call. If answered, the first call will automatically be put on hold.
183 183  **
184 184  * **To pick up a call ringing at another phone in your group**
185 185  **
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203 203  (((
204 204  (% class="col-xs-12 col-sm-8" %)
205 205  (((
206 -= Directory, Contacts list, and Button boxes =
181 += Directory, Speed Dials, Favorites, and Button Boxes =
207 207  
208 208  
209 -* **Finding EASD extensions in the directory**:
210 -** Tap the **User** icon on the right side of the home screen
211 -** In the left menu, tap **LDAP**
212 -** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
213 -** Tap the **green** **phone** icon to place a call.
214 -
215 -* **Frequently called contact list**:
216 -** Tap the **User** icon on the right side of the home screen
217 -** In the left menu, tap **LDAP**
218 -** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
219 -** Tap the **Download** button to save the extension to the contact list.
220 -** Find your downloaded contacts in the **Contacts** menu on the left side of the User screen.
221 -
222 -* **Button boxes**
184 +* Directory:
185 +** Tap the User icon on the right side of the home screen
186 +** In the left menu, tap LDAP
187 +** Tap the search bar at the top of the screen and use the on-screen keyboard to search for a user.
188 +** Tap the green phone icon to place a call.
189 +**
190 +* Set speed dials:
191 +**
192 +* Favorites:
193 +** To add extensions to favorites:
194 +*** Tap the User icon on the right side of the home screen
195 +*** In the left menu, tap Favorites
196 +***
197 +* Button boxes
223 223  )))
224 224  
225 225  
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226 226  
227 227  (% class="col-xs-12 col-sm-4" %)
228 228  (((
229 -[[Figure . Grandstream EASD Directory >>image:GS-LDAP-cropped.jpg||alt="Grandstream directory" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="204" width="360"]]
204 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
230 230  )))
231 231  )))
232 232  
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240 240  = Call Handling =
241 241  
242 242  
243 -* **To transfer a call to another extension: **
244 -** **Blind transfer:**
245 -*** While on a call, tap the **Transfer** button.
246 -*** Select **Transfer** to bring up the transfer screen.
247 -*** Select the transfer mode "**Blind**" (blind is the default)
218 +* To transfer a call 
219 +** Blind transfer:
220 +*** While on a call, tap the Transfer button.
221 +*** Select Transfer to bring up the transfer screen.
222 +*** Select the transfer mode "Blind" or Attended" (blind is by default)
248 248  *** Enter the extension.
249 -*** Tap on the **Transfer** softkey.
224 +*** Tap on the Transfer softkey.
250 250  *** The call will transfer to the extension and the phone system will hang up the call.
251 -** **Attended transfer**
252 -*** While on a call, tap the **Transfer** button.
253 -*** Select **Transfer** to bring up the transfer screen.
254 -*** Select the transfer mode (Blind is the default): change it to **Attended**
255 -*** Enter the transfer target extension and then press the **Transfer** soft key on the right.
256 -
257 -* **To transfer a call directly to voicemail**
226 +** Announced transfer
227 +* To transfer a call to voicemail
258 258  ** (((
259 -Press **Transfer** and then press * and then **enter the extension** to go to directly to voicemail. **IS THIS RIGHT???????????????????????**
229 +Press Transfer and then press * and then enter the extension to go to directly to VM
260 260  )))
261 261  )))
262 262  
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264 264  
265 265  (% class="col-xs-12 col-sm-4" %)
266 266  (((
267 -[[Figure . Grandstream blind transfer screen. >>image:GS-blindTransfer.png||alt="Grandstream blind transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
268 -
269 -[[Figure . Grandstream attended transfer screen. >>image:GS-AttendedTransfer.png||alt="Grandstream attended transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
237 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
270 270  )))
271 271  )))
272 272  
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302 302  = Call History =
303 303  
304 304  
305 -* Tap the **Call History** softkey (bottom button) on the right side of the home screen.
306 -* Initiate a call from the history by tapping the green call or video buttons.
273 +* Find your call history
274 +* Manage call history
275 +* Place calls from call history
307 307  )))
308 308  
309 309  
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310 310  
311 311  (% class="col-xs-12 col-sm-4" %)
312 312  (((
313 -[[Figure . Call History screen.>>image:GS-CallHistory.png||alt="Grandstream Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
282 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
314 314  )))
315 315  )))
316 316  
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320 320  (((
321 321  (% class="col-xs-12 col-sm-8" %)
322 322  (((
323 -= Availability State: Do Not Disturb =
292 += Availability States =
324 324  
325 325  
326 -* **When Do not disturb is engaged, incoming calls will be blocked for all accounts. **
327 -** To initiate do not disturb, touch and drag the status bar (top edge of the display) down on the home screen.
328 -** Tap the DND icon to turn it on and off.
329 -
330 -* **Pressing the mute button on the right side of phone pad:**
331 -** During a call, will mute the microphone.
332 -** Off a call, will engage do not disturb for the phone.
333 -
334 -
295 +* Change availability state when OOO or In Meeting
335 335  )))
336 336  
337 337  
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338 338  
339 339  (% class="col-xs-12 col-sm-4" %)
340 340  (((
341 -[[Figure . Grandstream Do not disturb setting. >>image:GS-DND.png||alt="Grandstream Do not disturb mode" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="206" width="360"]]
302 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
342 342  )))
343 343  )))
344 344  
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348 348  (((
349 349  (% class="col-xs-12 col-sm-8" %)
350 350  (((
351 -= Voicemail =
312 += Checking Voicemail =
352 352  
353 -* All voicemails will be sent to the email address of the user tied to the extension and then the voicemail will be deleted off the phone.
354 -* Voicemails will be sent to email as a .wav file.
355 -* Voicemails can also be accessed through the Wave phone app, if using.
314 +
315 +* To access your voicemail box
316 +* To access your voicemail from another extension within the district
317 +* To access your voicemail from off site
318 +* Voicemail indicator
319 +* Voicemail to email
356 356  )))
357 357  
358 358  
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359 359  
360 360  (% class="col-xs-12 col-sm-4" %)
361 361  (((
362 -[[Figure 2. >>image:GS-voicemail.png||alt="Grandstream voicemail screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
326 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
363 363  )))
364 364  )))
365 365  
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373 373  = Phone Settings =
374 374  
375 375  
376 -* **Adjust sounds and set ring tones:**
377 -** On the home screen, swipe to the second page and tap **Settings**.
378 -** Swipe up and tap on **Sound.**
379 -** In the sound settings, you can adjust ringer and alert volumes and select ring tones.
380 -** Disable touch sounds and tones in **Other Settings.**
381 -
382 -* **Disable Touch Tones (sounds when you're tapping on the screen or pressing buttons on the dial pad)**:
383 -** Tap the Home button
384 -** Swipe left to the second page and tap **Settings**
385 -** Swipe up and tap on **Sound**
386 -** Tap **Other Sounds**
387 -** Disable Touch sounds and Touch tone
388 -
389 -* **Adjust the Display:**
390 -** In **Settings, tap Display** to adjust the brightness level, screen timeout and font size.
340 +* Disable tap sounds
341 +* Adjust volume:
342 +** Ringer volume
343 +** Call volume
344 +** Mute calls
391 391  )))
392 392  
393 393  
348 +
394 394  (% class="col-xs-12 col-sm-4" %)
395 395  (((
396 396  [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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407 407  (((
408 408  = Answering Doorbells =
409 409  
410 -The Grandstream 3350 model can be connected to the door system to allow office staff and administrators to open the main building door, initiate calls with the visitors and get real time audio/video stream.
411 411  
412 -
413 -* Press **Open **to open the door
414 -* Press **Answer** to answer the call
415 -* Press **Reject** to deny access through the door.
366 +Content 3
416 416  )))
417 417  
418 418  
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419 419  
420 420  (% class="col-xs-12 col-sm-4" %)
421 421  (((
422 -[[Figure . Grandstream doorbell system. >>image:GS-DoorSystem.png||alt="Grandstream Doorbell system screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="215" width="360"]]
373 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
423 423  )))
424 424  )))
425 425  
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445 445  )))
446 446  )))
447 447  
448 -----
449 -
450 -(% class="row" %)
451 -(((
452 -(% class="col-xs-12 col-sm-8" %)
453 -(((
454 -= Extra =
455 -
456 -* E:
457 -* E
458 -)))
459 -
460 -
461 -
462 -(% class="col-xs-12 col-sm-4" %)
463 -(((
464 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
465 -)))
466 -)))
399 +
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