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Last modified by Christine Sklareski on 2025/08/06 14:40
From version 27.13
edited by Christine Sklareski
on 2025/05/22 15:28
Change comment: There is no comment for this version
To version 23.57
edited by Christine Sklareski
on 2025/05/22 14:06
Change comment: There is no comment for this version

Summary

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Content
... ... @@ -16,22 +16,22 @@
16 16  Things to note:
17 17  
18 18  * The handset button at the lower left corner of the phone will automatically dial the most recent call when pressed. If pressed inadvertently, press the illuminated Speaker phone button at the lower right corner to hang up the call.
19 -* Swiping down from the top edge of the display will reveal the Status menu where users can quickly engage "do not disturb" and also mute the microphone.
20 20  
20 +**Home Screen:**
21 21  
22 -**Home screen of the touch display:**
22 +The home screen displays **Tech-configured speed dials** on the left, topped by the **signed-in user's name and extension**. On the right, **Call**, **Contacts**, and **Call history** softkeys are shown from top to bottom.
23 23  
24 -The home screen displays **Tech-configured speed dials** on the left, topped by the **signed-in user's name and extension**. On the right, **Call**, **Contacts**, and **Call history** softkeys are shown from top to bottom. The home screen will also have access to Settings.
25 25  
26 26  
27 -[[Page 1 of the Grandstream home screen.>>image:GS-Home-1.png||alt="Grandstream home screen - page 1" data-xwiki-image-style-border="true" height="255" width="450"]]
28 28  
29 -
30 30  The home screen has two pages. Swipe left to view page 2. The available apps may be slightly different from the screenshot below. The Settings app is available to change ring tones and turn off tap sounds.
31 31  
32 -[[Page 2 of the Grandstream home screen.>>image:GS-Home2.png||alt="Grandstream home screen, page 2." data-xwiki-image-style-border="true" height="246" width="450"]]
29 +[[Page 2 of the Grandstream home screen.>>image:GS-Home2.png||alt="Grandstream home screen, page 2." data-xwiki-image-style-border="true" height="197" width="360"]]
33 33  
34 34  
32 +
33 +
34 +
35 35  
36 36  )))
37 37  
... ... @@ -110,13 +110,14 @@
110 110  (((
111 111  == Place Conference Calls ==
112 112  
113 -
114 114  (((
115 -* **To initiate a conference call from the dial screen:** GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.Bring up the dial screen
116 -** Enter the first extension number then press on it on the left panel of the screen
117 -** The extension will be added to the dialing field and users can dial another number
118 -** When all extensions have been entered, press "Audio Call" or "Video Call"
114 +**To initiate a conference call from the dial screen:**
115 +GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.
119 119  
117 +* Bring up the dial screen
118 +* Enter the first extension number then press on it on the left panel of the screen
119 +* The extension will be added to the dialing field and users can dial another number
120 +* When all extensions have been entered, press "Audio Call" or "Video Call"
120 120  
121 121  * **To initiate a conference call while on a phone call:**
122 122  ** When the phone is on the call screen, tap on the "Conference" button
... ... @@ -124,11 +124,9 @@
124 124  ** After the call is established, the conference screen is brought up.
125 125  ** Tap the "Invite" button to add more members to the conference.
126 126  
127 -
128 128  * **To initiate a conference call from the conference soft key:**
129 129  ** Bring up the dial screen Enter the first extension number then press on it on the left panel of the screen The extension will be added to the dialing field and users can dial another number When all extensions have been entered, press "Audio Call" or "Video Call"
130 130  
131 -
132 132  === Conference Call Management: ===
133 133  
134 134  * (((
... ... @@ -209,6 +209,7 @@
209 209  ** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
210 210  ** Tap the **green** **phone** icon to place a call.
211 211  
211 +
212 212  * **Frequently called contact list**:
213 213  ** Tap the **User** icon on the right side of the home screen
214 214  ** In the left menu, tap **LDAP**
... ... @@ -216,6 +216,7 @@
216 216  ** Tap the **Download** button to save the extension to the contact list.
217 217  ** Find your downloaded contacts in the **Contacts** menu on the left side of the User screen.
218 218  
219 +
219 219  * **Button boxes**
220 220  )))
221 221  
... ... @@ -237,7 +237,7 @@
237 237  = Call Handling =
238 238  
239 239  
240 -* **To transfer a call to another extension: **
241 +* **To transfer a call **
241 241  ** **Blind transfer:**
242 242  *** While on a call, tap the **Transfer** button.
243 243  *** Select **Transfer** to bring up the transfer screen.
... ... @@ -245,15 +245,18 @@
245 245  *** Enter the extension.
246 246  *** Tap on the **Transfer** softkey.
247 247  *** The call will transfer to the extension and the phone system will hang up the call.
248 -** **Attended transfer**
249 -*** While on a call, tap the **Transfer** button.
250 -*** Select **Transfer** to bring up the transfer screen.
251 -*** Select the transfer mode (Blind is the default): change it to **Attended**
252 -*** Enter the transfer target extension and then press the **Transfer** soft key on the right.
253 253  
254 -* **To transfer a call directly to voicemail**
250 +
251 +* **Attended transfer**
252 +** While on a call, tap the **Transfer** button.
253 +** Select **Transfer** to bring up the transfer screen.
254 +** Select the transfer mode (Blind is the default): change it to **Attended**
255 +** Enter the transfer target extension and then press the **Transfer** soft key on the right.
256 +
257 +
258 +* **To transfer a call to voicemail**
255 255  ** (((
256 -Press **Transfer** and then press * and then **enter the extension** to go to directly to voicemail. **IS THIS RIGHT???????????????????????**
260 +Press Transfer and then press * and then enter the extension to go to directly to VM
257 257  )))
258 258  )))
259 259  
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299 299  = Call History =
300 300  
301 301  
302 -* Tap the **Call History** softkey (bottom button) on the right side of the home screen.
303 -* Initiate a call from the history by tapping the green call or video buttons.
306 +* **View call history:**
307 +** Tap the **Call History** button on the right side of the home screen.
308 +** Initiate a call from the history by tapping the green call or video buttons.
304 304  )))
305 305  
306 306  
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317 317  (((
318 318  (% class="col-xs-12 col-sm-8" %)
319 319  (((
320 -= Availability State: Do Not Disturb =
325 += Availability States =
321 321  
322 322  
323 -* **When Do not disturb is engaged, incoming calls will be blocked for all accounts. **
324 -** To initiate do not disturb, touch and drag the status bar (top edge of the display) down on the home screen.
325 -** Tap the DND icon to turn it on and off.
326 -
327 -* **Pressing the mute button on the right side of phone pad:**
328 -** During a call, will mute the microphone.
329 -** Off a call, will engage do not disturb for the phone.
330 -
331 -
328 +* Change availability state when OOO or In Meeting
332 332  )))
333 333  
334 334  
... ... @@ -335,7 +335,7 @@
335 335  
336 336  (% class="col-xs-12 col-sm-4" %)
337 337  (((
338 -[[Figure . Grandstream Do not disturb setting. >>image:GS-DND.png||alt="Grandstream Do not disturb mode" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="206" width="360"]]
335 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
339 339  )))
340 340  )))
341 341  
... ... @@ -345,11 +345,19 @@
345 345  (((
346 346  (% class="col-xs-12 col-sm-8" %)
347 347  (((
348 -= Voicemail =
345 += Checking Voicemail =
349 349  
350 -* All voicemails will be sent to the email address of the user tied to the extension and then the voicemail will be deleted off the phone.
351 -* Voicemails will be sent to email as a .wav file.
352 -* Voicemails can also be accessed through the Wave phone app, if using.
347 +When there is a new voicemail, the Message Waiting Indication LED icon will blink in red on the upper right corner of the phone and an icon will appear in the status bar.
348 +
349 +* To access your voicemail box:
350 +** Swipe to page 2 of the home screen and tap **Voicemail.**
351 +** **All accounts on the phone will ** and the number of voicemails will be displayed.
352 +** Tap on the **account** to dial into the voicemail box then follow the response to retrieve the voicemails.
353 +**
354 +* To access your voicemail from another extension within the district
355 +* To access your voicemail from off site
356 +* Voicemail indicator
357 +* Voicemail to email
353 353  )))
354 354  
355 355  
... ... @@ -370,21 +370,11 @@
370 370  = Phone Settings =
371 371  
372 372  
373 -* **Adjust sounds and set ring tones:**
374 -** On the home screen, swipe to the second page and tap **Settings**.
375 -** Swipe up and tap on **Sound.**
376 -** In the sound settings, you can adjust ringer and alert volumes and select ring tones.
377 -** Disable touch sounds and tones in **Other Settings.**
378 -
379 -* **Disable Touch Tones (sounds when you're tapping on the screen or pressing buttons on the dial pad)**:
380 -** Tap the Home button
381 -** Swipe left to the second page and tap **Settings**
382 -** Swipe up and tap on **Sound**
383 -** Tap **Other Sounds**
384 -** Disable Touch sounds and Touch tone
385 -
386 -* **Adjust the Display:**
387 -** In **Settings, tap Display** to adjust the brightness level, screen timeout and font size.
378 +* Disable tap and button sounds
379 +** On the home screen, swipe to the second page and tap **Settings**. Swipe up and tap on **Sound.**
380 +* Adjust ringer and alert volumes
381 +* Set ring tones
382 +* Disable touch sounds and tones in **Other Settings.**
388 388  )))
389 389  
390 390  
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404 404  (((
405 405  = Answering Doorbells =
406 406  
407 -The Grandstream 3350 model can be connected to the door system to allow office staff and administrators to open the main building door, initiate calls with the visitors and get real time audio/video stream.
408 408  
409 -
410 -* Press **Open **to open the door
411 -* Press **Answer** to answer the call
412 -* Press **Reject** to deny access through the door.
403 +Content 3
413 413  )))
414 414  
415 415  
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416 416  
417 417  (% class="col-xs-12 col-sm-4" %)
418 418  (((
419 -[[Figure . Grandstream doorbell system. >>image:GS-DoorSystem.png||alt="Grandstream Doorbell system screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="215" width="360"]]
410 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
420 420  )))
421 421  )))
422 422  
... ... @@ -450,8 +450,13 @@
450 450  (((
451 451  = Extra =
452 452  
453 -* E:
454 -* E
444 +* Touch Tones:
445 +** Tap the Home button
446 +** Swipe left to the second page and tap Settings
447 +** Swipe up and tap on Sound
448 +** Tap Other Sounds
449 +**
450 +* Ring Tones
455 455  )))
456 456  
457 457  
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