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Last modified by Christine Sklareski on 2025/08/13 16:06
From version 27.12
edited by Christine Sklareski
on 2025/05/22 15:28
Change comment: There is no comment for this version
To version 65.7
edited by Christine Sklareski
on 2025/06/12 10:29
Change comment: There is no comment for this version

Summary

Details

Page properties
Parent
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1 -Sandbox.GrandStream Phones.WebHome
1 +Main.DevicesHardware.GrandStream Phones.WebHome
Content
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7 7  
8 8  
9 9  (% class="wikigeneratedid" %)
10 -[[image:GS-3350model.png||alt="Grandstream 3350 model" data-xwiki-image-style-border="true"]]
10 +[[image:GS-3350model.png||alt="Grandstream 3350 model" data-xwiki-image-style-border="true" height="261" width="314"]]
11 11  
12 12  
13 13  Hardware: [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
14 14  
15 15  
16 -Things to note:
16 +**Things to note:**
17 17  
18 18  * The handset button at the lower left corner of the phone will automatically dial the most recent call when pressed. If pressed inadvertently, press the illuminated Speaker phone button at the lower right corner to hang up the call.
19 19  * Swiping down from the top edge of the display will reveal the Status menu where users can quickly engage "do not disturb" and also mute the microphone.
20 20  
21 -
22 22  **Home screen of the touch display:**
23 23  
24 -The home screen displays **Tech-configured speed dials** on the left, topped by the **signed-in user's name and extension**. On the right, **Call**, **Contacts**, and **Call history** softkeys are shown from top to bottom. The home screen will also have access to Settings.
23 +The home screen displays **Tech-configured speed dials** on the left, topped by the **signed-in user's name and extension**. On the right, **Call**, **Contacts**, and **Call history** softkeys are shown from top to bottom. The home screen will also have access to **Settings**.
25 25  
26 26  
27 27  [[Page 1 of the Grandstream home screen.>>image:GS-Home-1.png||alt="Grandstream home screen - page 1" data-xwiki-image-style-border="true" height="255" width="450"]]
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32 32  [[Page 2 of the Grandstream home screen.>>image:GS-Home2.png||alt="Grandstream home screen, page 2." data-xwiki-image-style-border="true" height="246" width="450"]]
33 33  
34 34  
35 -
34 +A subset of screenshots displayed on this Grandstream page are sourced from the Grandstream 3350 [[User Guide>>https://www.grandstream.com/hubfs/Product_Documentation/GXV3350_User_Guide.pdf||rel="noopener noreferrer" target="_blank"]].
36 36  )))
37 37  
38 38  
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74 74  
75 75  * **To place a call to an outside phone number**:
76 76  ** Initiate a call
77 -** Dial 9 (to access the outside line)
76 +** Dial **9** (to access the outside line)
78 78  ** Dial the external phone number
79 -** Press Audio call.
78 +** Press Audio call or wait for the call to connect automatically.
80 80  
81 81  == Place Emergency Calls ==
82 82  
... ... @@ -83,12 +83,12 @@
83 83  * **To place an emergency 911 call:**
84 84  ** Initiate a call.
85 85  ** Dial 911 or 9911.
86 -** Press Audio call.
85 +** Press Audio call or wait for the call to connect automatically.
87 87  
88 88  * **To place an internal emergency call to alert the office of an issue:**
89 89  ** Initiate a call.
90 90  ** Dial your building's internal emergency extension.
91 -** Press Audio call.
90 +** Press Audio call or wait for the call to connect automatically.
92 92  
93 93  (% class="wikigeneratedid" id="HPlaceConferenceCalls" %)
94 94  
... ... @@ -98,7 +98,7 @@
98 98  
99 99  (% class="col-xs-12 col-sm-4" %)
100 100  (((
101 -[[Figure 2. Grandstream 3350 **Call screen**>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
100 +[[Grandstream 3350 **Call screen**>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="213" width="367"]]
102 102  )))
103 103  )))
104 104  
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110 110  (((
111 111  == Place Conference Calls ==
112 112  
112 +
113 113  (((
114 114  * **To initiate a conference call from the dial screen:** GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.Bring up the dial screen
115 115  ** Enter the first extension number then press on it on the left panel of the screen
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116 116  ** The extension will be added to the dialing field and users can dial another number
117 117  ** When all extensions have been entered, press "Audio Call" or "Video Call"
118 118  
119 -
120 120  * **To initiate a conference call while on a phone call:**
121 121  ** When the phone is on the call screen, tap on the "Conference" button
122 122  ** Enter the third-party number or choose an available number on the left menu from the call history or contacts.
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123 123  ** After the call is established, the conference screen is brought up.
124 124  ** Tap the "Invite" button to add more members to the conference.
125 125  
126 -
127 127  * **To initiate a conference call from the conference soft key:**
128 -** Bring up the dial screen Enter the first extension number then press on it on the left panel of the screen The extension will be added to the dialing field and users can dial another number When all extensions have been entered, press "Audio Call" or "Video Call"
126 +** Bring up the dial screen.
127 +** Enter the first extension number then press on it on the left panel of the screen.
128 +** The extension will be added to the dialing field.
129 +** Enter other extensions until all are entered.
130 +** Press "Audio Call" or "Video Call" to begin the conference call.
129 129  
132 +(% class="wikigeneratedid" id="HConferenceCallManagement:" %)
133 +**Conference Call Management:**
130 130  
131 -=== Conference Call Management: ===
132 -
133 133  * (((
134 134  **Attendee management**:
135 135  
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152 152  
153 153  (% class="col-xs-12 col-sm-4" %)
154 154  (((
155 -[[Figure 2. Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
157 +[[Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="203" width="367"]]
156 156  
157 157  
158 -[[Figure 3.Use the Invite button to invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
160 +[[Use the Invite button to invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
159 159  )))
160 160  )))
161 161  
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171 171  Caller ID will show who is calling.
172 172  
173 173  * **To answer a single incoming call**:
174 -** Tap the "Answer" softkey to answer the call via speaker or pick up the handset to answer the call.
176 +** Pick up the handset, or to answer by speaker phone, press either the "Speaker" button or tap the on-screen "Answer" button.
175 175  ** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to  the handset.
176 176  
177 177  * **To answer an incoming call during an active call:**
178 178  ** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the new call by audio, video or decline the new call. If the ringing call is answered, the first call will automatically be put on hold.
179 -**
181 +
180 180  * **To pick up a call ringing at another phone in your group**
181 -**
183 +** Lift the handset and press the PICKUP button.
184 +
182 182  * **To send a ringing call to voicemail instead of answering**
183 -**
186 +** Press **Reject** on the phone display to transfer the call to voicemail.
184 184  )))
185 185  
186 186  
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187 187  
188 188  (% class="col-xs-12 col-sm-4" %)
189 189  (((
190 -[[Figure 4 Tap answer to answer an incoming call.>>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
193 +[[Tap answer to answer an incoming call.>>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
191 191  
192 -[[Figure 5. Tap to answer a second incoming call.>>image:GS-SecondCall.png||alt="Tap to answer a second call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
195 +[[Tap to answer a second incoming call.>>image:GS-SecondCall.png||alt="Tap to answer a second call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
193 193  )))
194 194  )))
195 195  
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214 214  ** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
215 215  ** Tap the **Download** button to save the extension to the contact list.
216 216  ** Find your downloaded contacts in the **Contacts** menu on the left side of the User screen.
217 -
218 -* **Button boxes**
219 219  )))
220 220  
221 221  
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222 222  
223 223  (% class="col-xs-12 col-sm-4" %)
224 224  (((
225 -[[Figure . Grandstream EASD Directory >>image:GS-LDAP-cropped.jpg||alt="Grandstream directory" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="204" width="360"]]
226 +[[EASD Directory >>image:GS-LDAP-cropped.jpg||alt="Grandstream directory" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="208" width="367"]]
226 226  )))
227 227  )))
228 228  
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250 250  *** Select the transfer mode (Blind is the default): change it to **Attended**
251 251  *** Enter the transfer target extension and then press the **Transfer** soft key on the right.
252 252  
253 -* **To transfer a call directly to voicemail**
254 -** (((
255 -Press **Transfer** and then press * and then **enter the extension** to go to directly to voicemail. **IS THIS RIGHT???????????????????????**
254 +* **To transfer a call directly to voicemail:**
255 +** Press** Transfer **
256 +** Press** * **(star button)
257 +** **Enter the desired voicemail extension.**
258 +** Press** Blind Transfer **to go to directly to voicemail.
256 256  )))
257 -)))
258 258  
259 259  
260 260  
261 261  (% class="col-xs-12 col-sm-4" %)
262 262  (((
263 -[[Figure . Grandstream blind transfer screen. >>image:GS-blindTransfer.png||alt="Grandstream blind transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
265 +[[Blind transfer screen. >>image:GS-blindTransfer.png||alt="Grandstream blind transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
264 264  
265 -[[Figure . Grandstream attended transfer screen. >>image:GS-AttendedTransfer.png||alt="Grandstream attended transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
267 +[[Attended transfer screen. >>image:GS-AttendedTransfer.png||alt="Grandstream attended transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="210" width="367"]]
266 266  )))
267 267  )))
268 268  
269 269  
272 +
273 +
270 270  ----
271 271  
272 272  (% class="row" %)
... ... @@ -273,12 +273,17 @@
273 273  (((
274 274  (% class="col-xs-12 col-sm-8" %)
275 275  (((
276 -= Pick up groups / Hunt groups / Monitored Extensions =
280 += Call History =
277 277  
278 278  
279 -* Pick up groups
280 -* Hunt groups
281 -* Monitored extensions
283 +* Tap the **Call History** softkey (bottom button) on the right side of the home screen.
284 +* Initiate a call from the history by tapping the green call or video buttons.
285 +
286 +== Missed Calls ==
287 +
288 +* When there is a missed call, the display will show a missed call dialog on the idle screen and the light at the upper right corner of the phone will flash red.
289 +* Tap the green phone icon to return the call.
290 +* Tap anywhere on the display except the missed call prompt to return to the home screen.
282 282  )))
283 283  
284 284  
... ... @@ -285,28 +285,27 @@
285 285  
286 286  (% class="col-xs-12 col-sm-4" %)
287 287  (((
288 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
289 -)))
290 -)))
297 +[[Call History screen.>>image:GS-CallHistory.png||alt="Grandstream Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
291 291  
292 -----
293 293  
294 -(% class="row" %)
295 -(((
296 -(% class="col-xs-12 col-sm-8" %)
297 -(((
298 -= Call History =
300 +[[Missed call screen.>>image:GS-MissedCall.png||alt="Grandstream Missed call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
299 299  
300 300  
301 -* Tap the **Call History** softkey (bottom button) on the right side of the home screen.
302 -* Initiate a call from the history by tapping the green call or video buttons.
303 -)))
304 304  
305 305  
306 306  
307 -(% class="col-xs-12 col-sm-4" %)
308 -(((
309 -[[Figure . Call History screen.>>image:GS-CallHistory.png||alt="Grandstream Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
306 +
307 +
308 +
309 +
310 +
311 +
312 +
313 +
314 +
315 +
316 +
317 +
310 310  )))
311 311  )))
312 312  
... ... @@ -322,10 +322,11 @@
322 322  * **When Do not disturb is engaged, incoming calls will be blocked for all accounts. **
323 323  ** To initiate do not disturb, touch and drag the status bar (top edge of the display) down on the home screen.
324 324  ** Tap the DND icon to turn it on and off.
333 +** Calls can still be made out when the phone is in DND.
325 325  
326 326  * **Pressing the mute button on the right side of phone pad:**
327 -** During a call, will mute the microphone.
328 -** Off a call, will engage do not disturb for the phone.
336 +** During a call: will mute the microphone.
337 +** Off a call: will engage **do not disturb** for the phone.
329 329  
330 330  
331 331  )))
... ... @@ -334,7 +334,18 @@
334 334  
335 335  (% class="col-xs-12 col-sm-4" %)
336 336  (((
337 -[[Figure . Grandstream Do not disturb setting. >>image:GS-DND.png||alt="Grandstream Do not disturb mode" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="206" width="360"]]
346 +[[Do not disturb>>image:GS-DND.png||alt="Grandstream Do not disturb mode" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="210" width="367"]]
347 +
348 +
349 +
350 +
351 +
352 +
353 +
354 +
355 +
356 +
357 +[[Mute a call or enable Do Not Disturb>>image:GS-Mute_button.png||alt="Grandstream Mute button" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="298" width="347"]]
338 338  )))
339 339  )))
340 340  
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346 346  (((
347 347  = Voicemail =
348 348  
349 -* All voicemails will be sent to the email address of the user tied to the extension and then the voicemail will be deleted off the phone.
350 -* Voicemails will be sent to email as a .wav file.
351 -* Voicemails can also be accessed through the Wave phone app, if using.
369 +* Voicemails can be accessed
370 +** **Desk phone:** use the Voicemail app to listen to and manage voicemails. Contact Tech Support if you don't know your voicemail passcode.
371 +** **Grandstream Wave app**: listen to and manage voicemails through Calls link in the app.
372 +** **District email**: 
373 +*** A copy of all voicemails will be sent as .wav files to the email address of the user tied to the extension. The emails will come from "EASD Phone System". Tips for listening to the voicemail:
374 +**** **Chrome and Firefox** web browser: voicemail .wav files will not play directly in the browsers. They need to be downloaded to the computer and played in Apple Music.
375 +**** **Safari** web browser: voicemail .wav files play within the browser
376 +**** On a **district iPhone:** voicemail .wav files will play automatically within the email system.
377 +*
352 352  )))
353 353  
354 354  
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355 355  
356 356  (% class="col-xs-12 col-sm-4" %)
357 357  (((
358 -[[Figure 2. >>image:GS-voicemail.png||alt="Grandstream voicemail screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
384 +[[Email containing voicemail file.>>image:GS-Email-Voicemail.png||alt="Grandstream voicemail to email view" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
359 359  )))
360 360  )))
361 361  
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389 389  
390 390  (% class="col-xs-12 col-sm-4" %)
391 391  (((
392 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
418 +[[In phone settings: adjust sounds, ringer and brightness.>>image:GS-Settings.png||alt="Grandstream Settings" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="209" width="367"]]
393 393  )))
394 394  )))
395 395  
... ... @@ -403,12 +403,12 @@
403 403  (((
404 404  = Answering Doorbells =
405 405  
406 -The Grandstream 3350 model can be connected to the door system to allow office staff and administrators to open the main building door, initiate calls with the visitors and get real time audio/video stream.
432 +The Grandstream 3350 model can be connected to the door system allowing office staff and administrators to open the main door, initiate calls with visitors and get real time audio/video stream.
407 407  
408 408  
409 -* Press **Open **to open the door
410 -* Press **Answer** to answer the call
411 -* Press **Reject** to deny access through the door.
435 +* Press **Open **to open the door for visitors.
436 +* Press **Answer** to answer the call and speak to the visitor.
437 +* Press **Reject** to hang up the call.
412 412  )))
413 413  
414 414  
... ... @@ -415,7 +415,7 @@
415 415  
416 416  (% class="col-xs-12 col-sm-4" %)
417 417  (((
418 -[[Figure . Grandstream doorbell system. >>image:GS-DoorSystem.png||alt="Grandstream Doorbell system screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="215" width="360"]]
444 +[[Grandstream doorbell system. >>image:GS-DoorSystem.png||alt="Grandstream Doorbell system screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="219" width="367"]]
419 419  )))
420 420  )))
421 421  
... ... @@ -426,11 +426,15 @@
426 426  (((
427 427  (% class="col-xs-12 col-sm-8" %)
428 428  (((
429 -= All Call and Paging/Intercom =
455 += Paging =
430 430  
431 431  
432 -* Page within school
433 -* Page between buildings
458 +* **To all-call page within school:**
459 +** Pick up the handset
460 +** When the dial tone is heard, enter the building's all-call paging extension
461 +** When you hear the all-call paging tone, say the message into the handset
462 +** Hang up the handset to end the page (you may consider pressing the hook switch button to end the page before replacing the handset to reduce a noisy hangup).
463 +** If you are unsure of the building's all-call paging extension, please submit a tech request through [[IncidentIQ>>http://support.etownschools.org]].
434 434  )))
435 435  
436 436  
... ... @@ -437,7 +437,7 @@
437 437  
438 438  (% class="col-xs-12 col-sm-4" %)
439 439  (((
440 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
470 +[[Enter paging extension number and press Audio call.>>image:GR3350-Call.png||alt="Call screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
441 441  )))
442 442  )))
443 443  
... ... @@ -447,10 +447,12 @@
447 447  (((
448 448  (% class="col-xs-12 col-sm-8" %)
449 449  (((
450 -= Extra =
480 += Restart the Phone =
451 451  
452 -* E:
453 -* E
482 +
483 +* Disconnect the phone cord from the back.
484 +* Wait a minute and then reconnect it to the same port.
485 +* The phone will become functional after two minutes.
454 454  )))
455 455  
456 456  
... ... @@ -457,6 +457,8 @@
457 457  
458 458  (% class="col-xs-12 col-sm-4" %)
459 459  (((
460 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
492 +[[Disconnect phone cord and replace to restart phone.>>image:GS-backs.png||alt="Grandstream - image of phone back with powered port highlighted." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="257" width="310"]]
461 461  )))
462 462  )))
495 +
496 +~)~)~)
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